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All 29 Exeter hotels

Mercure Exeter Southgate Hotel

4.0 of 5 Hotel   |   Southernhay East, Exeter EX1 1QF, England
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74%
Ranked #12 of 29 hotels in Exeter
A recent review
5 of 5 stars reviewed 2 days ago
MsTerry51 Burgess Hill, United Kingdom
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968 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (157)
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English first
Burgess Hill, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I have stayed at this hotel many times during the last four years for work. But this time I decided to combine my stay for business and pleasure. My husband came with me and we stayed for two nights. I am very pleased we did, as I realise that when I stay for work I have never really taken the... More

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Nyon, Switzerland
Top Contributor
69 reviews 69 reviews
22 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

We needed to stay in Exeter overnight and booked this hotel due to its proximity to the city centre. We were not disappointed! The hotel is situated just behind the cathedral and thus within only a few minutes walk from the main shopping area, but you would not have known as we did not experience any noise from the street.... More

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London,England
Reviewer
4 reviews 4 reviews
4 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Ideally located hotel near to City centre.Very comfortable room and good levels of service.Good parking facilities.Food is good but not excellent so may be best to dine around.Rooms facing the cathedral side are the quietest.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 1
Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear Mary many thanks for your positive review following your recent stay with us. We are all delighted you found the hotel and location to your liking and hope to welcome you back soon. Kind regards Fionda Darde More

Contributor
11 reviews 11 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 6 days ago NEW via mobile

Didn't start well as had to wait till 3.30, an hour after check in, to get our room. That on top of the fact we got there around 10am. Staff we're not rude I guess indifferent would be the word. Bar staff friendly but served a £65 bottle of champagne that wasn't chilled enough. I know we should complain at... More

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Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear Guest Thank you for your feedback regarding you recent stay, I am sorry for your obvious disappointment. I am sorry that you experienced a delay on receiving your bedroom; this certainly should not have happened as all rooms are usually ready by 14:00 which is check in time. I appreciate you arrived at the hotel at 10 am and... More

Manchester, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

Stayed at the hotel recently with my wife for five nights and had a really good break. Excellent service the room which was spotless overlooked the cathedral which at night was lit up. The buffet breakfast was well worth the price. A good place to use as a base for exploring Exeter and Devon. will definitely be going back.

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Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear Mike Many thanks for your glowing review following your recent five night stay. We are absolutely thrilled to hear that everything was to your satisfaction. We look forward to welcoming you back to the hotel soon. Kind regards Fiona Darde More

Senior Reviewer
10 reviews 10 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

My wife and I stayed at this hotel recently for four nights and had a great experience. Excellent location next to the cathedral with a short walk to the City Centre's shops and restaurants. We stayed in a lovely Privilege room. The only slight disappointment was the weak shower pressure but this is a minor detail. The staff were pleasant... More

Was this review helpful? Yes 1
Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear Jon Thank you for your positive feedback following your recent four night break with us. We are so pleased to learn that you enjoyed the hotel facilites and location in the heart of Exeter. Many of our guests enjoy being able to stroll around the city from the hotel. We will carry out routine checks on the showers are... More

London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 1 week ago

We were there for graduation week. I booked well in advance and made two requests one to be on the ground floor or if not possible to be near to the lift given I would be 36 weeks pregnant. We were given the second floor, two rooms from the end of a long corridor (Room 249). My second request when... More

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Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear S-J B Thank you for taking the time to leave so much detailed feedback following your recent stay; I am sorry to hear that you were disappointed with so many aspects of your stay. We had noted your bedroom requests which detailed a request for a 'ground floor bedroom, if no working lift', as the hotel has two operational... More

Maidstone, United Kingdom
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We arrived here after many stays but nevertheless the standards were high as always! Being given a room on the ground floor it was good to see the 1980's decor had gone and the more modern stuff was in! Only downside was the lack of a bath which is quite annoying:/ Breakfast is nice as well although eggs are often... More

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Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear Grecian 97 Thank you for your feedback following your recent stay, we are pleased you enjoyed your overall experience. We have a large number of bedrooms with bathrooms rather than the one with a walk-in shower, the team would have been happy to allocate one of these had you highlighted your preference. I am sorry to hear that kippers... More

london
Contributor
15 reviews 15 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Lovely hotel, great location, would recommend to anyone staying in Exeter. Rooms are of a very high standard. Nice swimming pool good size that you can actually swimming lengths in, also gym and sauna

Was this review helpful? Yes
Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear Kib Many thanks for you positive feedback following your recent return visit; we are so glad you enjoy staying with us and look forward to welcoming you back again very soon Kind regards Fiona Darde More

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Additional Information about Mercure Exeter Southgate Hotel

Address: Southernhay East, Exeter EX1 1QF, England
Phone Number:
Location: United Kingdom > England > Devon > Exeter
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Exeter Southgate Hotel 4*
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Also Known As:
Accor Southgate Exeter
Mercure Exeter Southgate Hotel Devon

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Amenities

Bar / Lounge Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
4 star city centre hotel which is a great base for exploring the devon coast & dartmoor. ... more   less 
Number of rooms
154

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