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Mercure Exeter Southgate Hotel

#8 of 31 Hotels in Exeter
Certificate of Excellence
4.0 of 5
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Southernhay East, Exeter EX1 1QF, England
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Mercure Exeter Southgate Hotel
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Ranked #8 of 31 Hotels in Exeter
Certificate of Excellence
A recent review
5 of 5 stars reviewed 3 days ago
Karen_Tam Kelso, United Kingdom
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Kelso, United Kingdom
Level Contributor
33 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

This Hotel is very central in Exeter The staff are very courteous and helpful The room we stayed in was immaculate and larger than expected The hotel itself was immaculate and the services offered were over & above expectations You do have to pay a daily charge for parking but as we were there to see family and walking into... More 

Was this review helpful? Yes
Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear Karen_Tam, Thank you for your comments following your recent stay. I am delighted that you enjoyed your time at the Mercure Exeter and I do hope that you will stay with us again the next time you are visiting your family. Kind regards, Amy Gleadow Operations Manager More 

Staines, United Kingdom
5 of 5 stars Reviewed 4 days ago NEW

Was looked after by Robert whom arranged our stay. A very well organised chap and a pleasure to deal with as everything he said would be done was done which is rare these days. The room was the Priveledge type and was very clean and in order every day of our stay. The breakfast was very good and very well... More 

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Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear Terry T, Thank you so much for such a charming and positive review! Robert will be thrilled to have been singled out but I am please that you also found the whole team to be welcoming. I do hope that we will have the pleasure of welcoming you back to the Mercure Exeter in the coming months. Best wishes,... More 

London, England
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This is a good hotel in a very central location just a few minutes walk from the Cathedral and the High Street. The rooms are comfortable, the breakfasts enormous and it is very good value for money. Parking is £12 a day, which I think is high but which is apparently average.

Was this review helpful? Yes
Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear VickyLondon_England, Thank you for taking the time to review your recent stay at the Mercure Exeter. I am delighted that you had such a positive experience and I do hope that we may be able to welcome you back to the hotel in the not too distant future. Best wishes, Amy Gleadow Operations Manager More 

Twickenham, United Kingdom
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 days ago NEW

I booked via a comparison site and was specific about what I wanted...Twin not double, high floor not low, quiet room away from lifts, doors stairs etc.... To be sure I got what I wanted I emailed a copy of the booking direct to the hotel and received a reply from a human. Also double checked that the hotel still... More 

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Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear Max 7654, Thank you for taking the time to leave such a comprehensive review of your recent stay at the Mercure Exeter. I am deeply disappointed to read that your experience did not meet your, or indeed our, expectations. Please accept my sincere apologies. Rather than address all of your concerns in a lengthy e-mail I would welcome the... More 

Bristol, United Kingdom
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

The location of the hotel is excellent for activities in Exeter and nearby. We had a privilege room on the second floor overlooking the car park (which was quiet and no noise). The room was not as big as I had hoped for as it was a privilege room but it was well decorated and the bathroom (with shower) was... More 

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Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear Mags999_12, Thank you for leaving such a positive review on TA following your recent stay at Mercure Exeter. I am absolutely delighted that you had such an enjoyable stay with us and I will pass on your compliments to Aldric who will be absolutely thrilled to have been mentioned in this way. I hope to be able to welcome... More 

Southern England
Level Contributor
90 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The hotel is easy to find, with a good sized car park which is a little expensive at £12 per night, but very convenient and secure. Nice spacious reception area, with friendly and helpful staff. We stayed for three nights, in a standard twin room. The room had comfortable, good quality beds and linen. The duvets, however, were a little... More 

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Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear Jayare14, Thank you for taking the time to review your recent stay at the Mercure Exeter. I am delighted to hear that you had an enjoyable experience with us an do hope that you will visit us again. I am sorry that you found our breakfast price rather expensive for those that have smaller appetites - we do offer... More 

Melbourne
Level Contributor
38 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Lovely to have real eggs for breakfast and such a wonderful variety for the breakfast buffet. Felt spoilt for choice! One of the waiters, a Spanish man, is lovely and enthusiastically welcoming and helpful. Rooms are comfortable and the bath/shower gel provided is really nice. Only thing is there is moisturiser and 3-ply toilet paper on the ground floor public... More 

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Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear menad38, I am delighted that you took the time to review your recent stay with us at the Mercure Exeter and thrilled that you had such an enjoyable breakfast. I will ensure that Aldric, who looked after you, has sight of your lovely comments. He will be over the moon! I do hope to be able to welcome you... More 

London, England
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

Me and my other half stayed here for 2 nights and found the hotel very nice. Our room and the hotel were nicely decorated and the staff very friendly. The gym and spa are just the right size and the on site parking was one of the reasons we chose the hotel. It is also very close to the city... More 

Was this review helpful? Yes
Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear vonvon149, It is always a pleasure to hear that our guests have enjoyed their stay with us. Thank you for your recommendation - I do hope it will encourage others to visit us in the future. I hope to be able to welcome you back the Mercure Exeter in the not too distant future when we will ensure your... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 6 days ago NEW

I'm disappointed at the service we revived here. My nearly 80 yeah old grandmother came down for the weekend to visit and booked in advance over the phone and requested to have a room with a bath and windows as she has breathing problems. We arrive and they booked her into a room on the ground floor near to the... More 

Was this review helpful? Yes 1
Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear Ella M, Thank you for taking the time to review your recent at the Mercure Exeter. I was disappointed to hear that your grandmother experienced a number of issues with the room and its comfort. Please accept my sincere apologies for this. We operate a very robust maintenance and housekeeping programme throughout the hotel and this instance it appears... More 

Manchester
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I visit Exeter regularly and have stayed at numerous hotels and from a business point of view I think that the Mercure is an excellent option. The best wi-fi I've had at an hotel, very good quality breakfast, very helpful and friendly staff. Only complaint would be no bottled water in the rooms and the shower flooded whilst using both... More 

Was this review helpful? Yes
Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear sa6dba, Thank you for taking the time to leave such a positive review following your recent stay; and with such a great headline! My sincere apologies for the issues that you experienced with the shower. I will be sure to pass your comments to the maintenance team for their immediate attention. I do hope that you will visit the... More 

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