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All 29 Exeter hotels

Mercure Exeter Southgate Hotel

4.0 of 5 Hotel   |   Southernhay East, Exeter EX1 1QF, England
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Ranked #10 of 29 hotels in Exeter
A recent review
4 of 5 stars reviewed 2 days ago
412Andria83 Swindon, United Kingdom
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995 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (160)
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English first
Swindon, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

The hotel is in a great location, close to everything of interest.The breakfast was vey good ,but did not use the restaurant. The staff were helpful and polite .The only down side was the state of the room, The walls and carpet were filthy ,the furniture looked old and damaged ,some of the lights did not work,and as previously mentioned... More

Was this review helpful? Yes
Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear Andria Thank you for your feedback following your recent stay. I note your comments regarding your room and highlight that this will be addressed in the Autumn at the final phase of our upgrade programme. We charge for secure on site car parking seperately to the bedroom tariff so that our guest can accurately compare our prices to those... More

Tallahassee, FL
Contributor
14 reviews 14 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This hotel is so well located in Exeter! WIthin walking distance to pubs, restaurants, etc. Friendly, helpful staff, lovely rooms and common areas. Very lively nightlife in Exeter, but the hotel was well insulated from street noise and traffic. Definitely would return.

Was this review helpful? Yes
Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear sopchop Thank you for your fabulous feedback. We are delighted you enjoyed your stay with us. We hope to welcome you back if you ever visit Devon again. Kind regards Fiona Darde More

St. John's, Canada
Top Contributor
114 reviews 114 reviews
35 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We spent 2 nights here as part of a tour group. location of the hotel is great, close to shopping and restaurants. Staff were pleasant and our room was clean. The room was a good size with lots of storage. We had a hairdryer and fridge in our room as well there was a desk and chair along with an... More

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Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear Dianne Thank you for your feedback following your recent stay, we are pleased to learn you found the location and the staff ideal. We have shared your feedback with the team so that we can constantly improve our standards and service. We hope to welcome you back to Mercure in the future. Kind regards Fiona Darde More

Eastbourne, United Kingdom
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Hotel is a 10-minute walk from the main Exeter train station and only 5 minutes from the shopping areas. There are plenty of restaurants nearby – something to suit every budget. Reception was helpful and the room was well appointed – everything we needed. Clean, neat and comfortable with all the amenities I might need. There were two large wedding... More

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Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear Mark W Thank you for your positive feedback following your recent stay at Mercure Exeter. We are delighted that you enjoyed yourselves and were not disturbed by the wedding guests; we always do our best to allocate wedding guests to bedrooms above the function suite. The pool does sometimes get busy with children at peak times in the school... More

Contributor
11 reviews 11 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Stayed 2 nights, great location for the shopping, just walk out of the hotel and head up the street. Ok hotel, room basic, no fridge!!! You would expect that at £140 per night! In need of the decor being sorted in the room, stains on the roof and exposed screws all over the place. Shower ok, just lacked pressure In... More

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Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear GruffAnd Thank you for your feedback following your recent stay and positive comments regarding the location and prices in the bar. I note your comments regarding the in room fridge, we have fridges in Superior and Privilege rooms anbd will include them in the classic rooms later this year. We have attended to the other maintenance items highlighted, thank... More

Tamworth, United Kingdom
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We stayed half board for four nights and were delighted with our experience. The hotel is situated minutes away from the Cathedral and shopping area and ideal for exploring the city. It is easy to find from the M5 and well situated for exploring other parts of Devon by car. It provides everything you would expect from a 4 star... More

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Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear Tamw0rth2 Many thanks for your fabulous feedback following your recent stay with us. We are all delighted that you enjoyed your four night stay and for your lovely comments regarding the staff and their customer service. We hope to welcome you back next time you visit Devon. Kind regards Fiona Darde More

Gorleston-on-Sea, United Kingdom
Contributor
12 reviews 12 reviews
11 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This hotel is perfectly located for a visit to the city of Exeter, situated behind the Cathedral. It boasts a large car park and a warm welcome from courteous and efficient staff. Nothing was too much trouble for them. Our Privilege Room was spotless and very comfortable. Room serice breakfast was first class and included a full English if required!... More

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Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear KJMW Many thanks for your positive feedback following your recent stay - we are so pleased to learn that your enjoyed your stay and found the hotel, customer service and location to be ideal. We look forward to welcoming you back to Mercure Exeter soon. Kind regards Fiona Darde More

Preston, United Kingdom
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I stayed on business and chose the Mercure as it looked one of the best in the city without paying silly money. Easy check-in, friendly staff. Room was of a nice standard with nice decor. Breakfast great with plenty of choice and wait-on service. When you walk out of the hotel you are less than 5 mins away from the... More

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Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear Robert Thank you for your feedback following your recent stay; we are so pleased the hotel met you business needs and was ideally located for your to stroll around the city centre and cathedral area. We hope to welcome you back to the hotel in the future. Kind regards Fiona Darde More

London
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 of 5 stars Reviewed 1 week ago NEW

Typical modern city centre hotel very close to Cathedral, shopping areas and riverside. Swimming pool OK although busy as was the breakfast area. Staff reasonably helpful - although felt sorry for the one person on check out when there was a long queue. So nothing special just does what it says on the tin

Was this review helpful? Yes
Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear Miikka Many thanks for your positive feedback following your recent stay with us. We are so pleased to learn that you enjoyed your stay and found the location and service in the bar to be so good. We hope to welcome you back to Mercure in the future. Kind regards Fiona Darde More

Loimaa
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago NEW

For the first time staying in ester and Mercure. Very pleasant experience in hotel, quality room,breakfast ok. Location also good, only few steps from city. Specially lobby bar was excellent, service,food and drinks. Recommendations for staying Mercure!!

Was this review helpful? Yes
Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear Miikka Many thanks for your positive feedback following your recent stay with us. We are so pleased that you enjoyed the hotel, location and service in the bar. We hope to welcome you back in the future. Kind regards Fiona Darde More

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Additional Information about Mercure Exeter Southgate Hotel

Address: Southernhay East, Exeter EX1 1QF, England
Phone Number:
Location: United Kingdom > England > Devon > Exeter
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Exeter Southgate Hotel 4*
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Also Known As:
Accor Southgate Exeter
Mercure Exeter Southgate Hotel Devon

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Official Description (provided by the hotel)
4 star city centre hotel which is a great base for exploring the devon coast & dartmoor. ... more   less 
Number of rooms
154

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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