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Mercure Exeter Southgate Hotel

#8 of 31 Hotels in Exeter
Certificate of Excellence
4.0 of 5
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Southernhay East, Exeter EX1 1QF, England
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Mercure Exeter Southgate Hotel
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Ranked #8 of 31 Hotels in Exeter
Certificate of Excellence
A recent review
4 of 5 stars reviewed 3 days ago
Traveler1775 Kamloops, Canada
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1,268 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Kamloops, Canada
Top Contributor
64 reviews 64 reviews
15 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We arrived in our room and found it to be very pleasant. Nice size for two people. Room had a couple of nice chairs and a coffee table. The room also has a nice desk to work on. There is wireless internet at no additional charge. Also a nice little set up with a fridge and plug in kettle with... More 

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Redworth
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We had a lovely two night stay, the staff were so nice,the food was great, the pool lovely and our room was really nice and had plenty of room for the 3 of us. Everything was really clean and the bathroom was brilliant - amazing bath and shower!! Not so good was that they cleared away things from a wedding,... More 

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Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear B0bbles, Thank you for taking the time to feedback on your recent stay at Mercure Exeter. I am delighted that you had such a positive experience although I am disappointed that you were disturbed by the wedding being cleared away. Please be assured that I will be speaking with the team going forward to ensure that this is managed... More 

Southampton
Top Contributor
119 reviews 119 reviews
39 hotel reviews
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stayed for one night for a weekend away. Great response at reception, and a comfortable room done to a high standard - nice bathroom, shower, etc. Although it was all showing signs of wear, tatty corners on woodwork, etc. Beautifully clean, though. The location was excellent for visiting the town, cathedral an easy 5-6 minute walk away. Car parking... More 

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Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear Martin F, Thank you for taking the time to share such positive feedback from your recent stay. I am delighted that you had such an enjoyable stay. I do hope that you will choose to stay with us when you are next visiting the city. Kind regards, Amy Gleadow Operations Manager More 

Byron Bay
Top Contributor
111 reviews 111 reviews
56 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I had actually really enjoyed this stay. The room was nice, the shower was fantastic, the bed was comfortable. Couldn't ask for too much more really. I had no issues, so had no experiences either way with dealing with reception at all. One thing I did note, the tea/coffee facilities. I just wondered why there was only one mug? Anyway,... More 

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Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear 288djangos, Thank you for taking the time to review your recent stay at the Mercure Exeter. I am very pleased that you had an enjoyable stay but I was disappointed to read that your experience in the restaurant did not live up to your, or indeed our, expectations. We endeavour to provide superior service to all of our guests... More 

Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Reception were very friendly and eve gave me a map with suggested running route on. Close to town for places to eat if not using the lovely restaurant. Used the pool which was lovely, with clean changing rooms. There was no information about the pool in the room though so wasn't aware I needed to take £1 for the locker.

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Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear Katw1977, I am thrilled that you found the Reception Team to be so helpful! I am glad that you had the time to use our leisure facilities but I am sorry you were not informed of the £1 needed for the lockers. This is something that I will speak with the team about to ensure that they are informing... More 

Contributor
13 reviews 13 reviews
148 helpful votes 148 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Nice hotel staff at check in friendly room clean and well maintained but all I will say is the lamp shade a bit to low hit my head a couple of times as it's in the middle of the room at least it made the wife laugh. Slept well and breakfast very good choice waitng staff very helpful well come... More 

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Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear Andy B, Thank you for sharing your recent experience at The Southgate. I am delighted to hear that you enjoyed your stay with us and your wife saw the funny side in the low hanging lamp shade! I do hope that you will visit us again in the near future. Best wishes, Amy More 

Adelaide, Australia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

It has all the facilities you expect. Reception staff leaves a little to be desired. I was asked if we require two rooms when I approached the desk with our prebioked voucher...a value judgement on our appearance I did not appreciate. Having said that the rooms are good, location excellent and breakfast quite good.

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Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear Lorena D, Thank you for sharing your comments following your recent stay with us. I am sorry that you feel that the Reception staff leave a little to be desired as this is not the feedback they generally receive. I can assure you that the staff do not judge our guests on their appearance and I sincerely apologise if... More 

Ruislip, United Kingdom
Contributor
20 reviews 20 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Stayed here for a week whilst on a business course at the University of Exeter. The hotel is an excellent location for the city centre, easy walk from the train station. The lobby and other communal areas were decorated to a high standard, and the furniture was comfortable. The room was large and the bed was extremely comfortable with a... More 

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Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear McBellers, Thank you so much for taking the time to leave such a lovely review. I am delighted that you enjoyed your shower so much! We have just completed an extensive refurbishment programme with the bathrooms being a key area of focus so it is very pleasing to know that it has been appreciated! We pride ourselves on being... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

Loved this hotel , very relaxing in the heart of the city but could be a million miles away. There staff where very friendly and helpful . The hotel was very clean and tidy . Our room was a little snug but plenty for what we needed wich was just an overnight getaway. Breakfast in our room the following morning... More 

Was this review helpful? Yes
Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear Michelle S, Thank you so much for taking the time to review your recent stay with us. I am thrilled that you were comfortable in your room and that the staff were friendly and helpful. I do hope that we may be able to welcome you back to the hotel in the future. Kind regards, Amy Gleadow Operations Manager More 

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