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All 30 Exeter hotels

Mercure Exeter Southgate Hotel

4.0 of 5
Southernhay East, Exeter EX1 1QF, England
Hotel amenities
Mercure Exeter Southgate Hotel
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71%
Ranked #9 of 30 hotels in Exeter
Most recent review
5 of 5 stars Reviewed June 19, 2013
Happyshopper_67 Bideford, United Kingdom
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652 reviews from our community

Traveler rating
    181
    269
    121
    60
    21
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Families
107
 
Couples
283
 
Solo
49
 
Business
142
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Bideford, United Kingdom
1 review
5 of 5 stars Reviewed June 19, 2013 NEW

Hotel located perfectly for exploring Exeter. Nice,easy check in with a wonderful receptionist. Arrived early but still had a room ready for us. Spacious, clean room with a fab double shower...especially loved the coffee machine in the room! Breakfast was efficient and hot...lots of choice. Didn't try restaurant, but the bar food was varied. Pool and facilities were wonderful. But... More

Review collected in partnership with Accorhotels.com

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Stavanger, Norway
Senior Contributor
38 reviews 38 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed June 19, 2013 NEW

This hotel has a convenient location, just a short walk from the centre. I had ordered a standard room, but was offered an upgrade for 10 pounds. I think it was worth it. Staff was very helpful. The room was good and clean with a nice bathroom. The breakfast served next morning had a good selection. The hotel had a... More

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Stroud, United Kingdom
1 review
5 of 5 stars Reviewed June 18, 2013 NEW

Always stay here when in vicinity of Exeter. The hotel never fails to disappoint. Car parking is steep at £10 a day when you are out all day but there is a pay and display car park over the road which only charges between 8 and 6 so we always use this one. You can easily walk into the High... More

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Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review
June 19, 2013

Dear Guest Thank you for your review on Trip Advisor - from your comment suggesting you stay here whenever you are in the vicinity, I assume you enjoy the hotel's location, service and facilities. I truly hope we never disappoint you - rather than never fail to disappoint? We charge for car parking as we are the only hotel in... More

Manchester, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 of 5 stars Reviewed June 17, 2013 NEW

Right on the edge of Exeter city centre, a 2 minute walk to the shops, Cathedral and the business sector of Southernhay. Clean, good quality and the type of rooms and facilities you would expect froma higher quality hotel chain. Its the location that is good for me.

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Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review
June 18, 2013

Dear Ting Many thanks for your kind review; I pleased that you enjoyed your stay with us at Mercure Exeter Southgate and found the location to be so ideal for your visit to the South West. We look forward to welcoming you back to the hotel in the near future. Kind regards Fiona Darde More

Portsmouth, United Kingdom
1 review
4 of 5 stars Reviewed June 15, 2013 NEW

Good standard Mercure hotel located within a short walk to attractions at Exeter The cathedral, Royal Albert Museum and large selection of shops. The hotel breakfast was buffet style with also optional extra choices from a separate menu. One think missing from buffet was crispy bacon which a personal preference and when staff was asked for crispy bacon they were... More

Review collected in partnership with Accorhotels.com

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Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review
June 18, 2013

Dear Guest Thank you for your recent review following your stay with us. It is good to hear your positive feedback; I 'm pleased to learn that you found the location to be ideal and the staff warm and friendly. It is reassuring to learn that the team responded well to special requests at breakfast and took corrective action quickly... More

Nottingham, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed June 14, 2013 NEW

After an initial problem with being able to check in (not on the system) and having to wait in reception for 45 mins although i was offered" the chance to sit in the lounge " not so much as a glass of water though, the booking was found and I was able to go to my room. Which was actually... More

Was this review helpful? Yes 1
Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review
June 18, 2013

Dear Guest Thank you for your review. I am sorry to learn that there was a problem with your reservation on arrival to the hotel, and agree I would have expected the team to offer you complimentary refreshments whilst investigating the matter with the booker. I note your comments regading car park charges; chargable car parking is listed on the... More

English
Contributor
20 reviews 20 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed June 9, 2013

Stayed here for one night at the beginning of June. We chose it for the pool and jacuzzi and they did not disappoint. Everything was lovely and clean and the room (classic) was large with all the usual amenities. Very close to the cathedral and lots of restaurants to choose from. The only downside was that there was a wedding... More

Was this review helpful? Yes 1
Fiona D, Front Office Manager at Mercure Exeter Southgate Hotel, responded to this review
June 10, 2013

Dear Guest Many thanks for your review following your recent stay with us. It is a pleasure to hear you found the hotel well located and enjoyed the facilities in the leisure club. I note your comments regarding the guest cloakrooms and will share this with the Duty management team to ensure they check the cloakrooms more regularly throughout the... More

Truro, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 6, 2013

We stayed early June and received excellent discount on rate by booking over 30 days in advance. The Southgate is a lovely relaxing hotel. High quality and service but not stuffy in a ny way. Service from reception was excellent from the moment we called for directions on our journey into Exeter and throughout the check-in . We were made... More

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 1
Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review
June 10, 2013

Dear Guest Thank you for your feedback following your recent stay at Mercure Exeter Southgate. I am so pleased to learn your found the hotel to be good value, welcoming and well located for the city centre. I have shared your constructive feedback regarding your breakfast experience with the Food & Beverage team so that they can use it to... More

Exeter, United Kingdom
1 review
4 of 5 stars Reviewed June 6, 2013

Recently held a Summer ball at the hotel for 70 people. The evening went without a hitch and all the guests had a fantastic time and said the food was amazing, the staff were brilliant and couldn't help out enough. I would definitely recommend the venue. The only comment from our guests was that the drinks were a bit expensive,... More

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Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review
June 18, 2013

Dear Sadie Many thanks for your positive review on Trip Advisor following your recent function at Mercure Exeter. It is lovely to hear that you enjoyed your event with us and would recommend us. I will be sure to share your feedback with the team, I know they will all be pleased to know you enjoyed your time with us.... More

Leeds, United Kingdom
2 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 5, 2013

We stayed over on our way to Cornwall and will be booking again for the return visit. Our only comment would be that the room we was given was a long walk from reception, this was a disabled room as requested due to my husbands current illness which makes it difficult to walk long distances. The facilities in the pool... More

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 1
Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review
June 6, 2013

Dear Malinda Thank you for your recent review on Trip Advisor following your recent stay with us, I am pleased to hear you enjoyed your time with us. I am sorry to learn your found the accessible rooms a little far from Reception; they were incorporated into the hotel when it was extended in 2008 so are slightly further from... More

 
 
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Additional Information about Mercure Exeter Southgate Hotel

Also Known As:
Accor Southgate Exeter
Mercure Exeter
Mercure Exeter Southgate Hotel Devon
Address: Southernhay East, Exeter EX1 1QF, England
Region: United Kingdom > England > Devon > Exeter
Amenities:
Bar/Lounge Fitness Center Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotels in Exeter
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
4 star city centre hotel which is a great base for exploring the devon coast & dartmoor. ... more   less 
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Mercure Exeter Southgate Hotel
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