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Mercure Exeter Southgate Hotel

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Southernhay East, Exeter EX1 1QF, England
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Mercure Exeter Southgate Hotel
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Mercure Exeter Southgate Hotel
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1,190 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Woking, United Kingdom
Top Contributor
51 reviews 51 reviews
29 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed yesterday NEW

We had stayed once before when there was no hot water. This time we stayed for three nights and everything worked but the little details niggled. We expected more for the price. Not to say we did not enjoy our stay. The dining / breakfast room lacked the presence of controlling management. All the staff tried: they were anxious to... More 

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Northampton, United Kingdom
Top Contributor
207 reviews 207 reviews
22 hotel reviews
91 helpful votes 91 helpful votes
4 of 5 stars Reviewed yesterday NEW

Our second spring holiday at this Mercure. We were upgrades to a Priviledge room on the third floor. Large airy with many extras, even the coffee machine which to my surprise I managed to work without outside help. With good parking and its central location perfect for sightseeing. The cathedral close by, as its lovely precincnt leading to all the... More 

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Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

Had an amazing time when staying at the Southgate with the family. Rooms nice size and clean. Only a short stroll in to town and the staff were really helpful. Special mention to Stacey on reservations/reception who was so friendly. Will definitely be coming back.

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Headcorn Kent
Senior Contributor
32 reviews 32 reviews
24 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I stayed one night on a business trip and this hotel was excellent for this. The desk staff were friendly, helpful and welcoming, with easily understood, unaccented English. The room was fine, a very comfortable bed and a first rate shower. There were a few minuses - no biscuits and minimal toiletries. But I am being a bit picky. I... More 

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London
Top Contributor
72 reviews 72 reviews
58 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

We stayed here for one night. My husband was in the West Country on business so I joined him with our baby daughter to visit Exeter - it was well located, easy walk into the city centre (a few minutes away) with paid parking outside the hotel. The room was reasonably sized with a comfy bed. The furnishings could do... More 

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Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear The Two Explorers Many thanks for your feedback following your overnight stay with your family. I have shared your feedback with the team who are all pleased to hear that the hotel, location and facilities met your needs. We hope to welcome you back soon. Kind regards Fiona Darde More 

Cambridge, United Kingdom
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Having signed up for Club Membership, with Accor (free), I received at text at 11:30 to say my room was ready. I was in Exeter on business and this really suited as I could work in my room between appointments, using the free (fast) WiFi. No mess checking in, key was handed to me. Staff super-friendly and helpful, room (small)... More 

Was this review helpful? Yes 1
Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear MR W Many thanks for your positive feedback; we are very pleased to learn that you took advantage of our online check in and the hotel met your business needs well. We hope to welcome you back next time you visit Exeter. Kind regards Fiona Darde More 

Devon, United Kingdom
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

There were three mothers in our party and all three of us agreed that we had had a wonderful lunch-time experience helped by pleasant, friendly, helpful staff. Little gifts were given to the two children which kept them occupied and interested enabling the adults to chat. After the meal we enjoyed coffee in the lounge and were able to have... More 

Was this review helpful? Yes 1
Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Many thanks for your generous feedback following your Mother's Day lunch. We are all so pleased to learn that you found your lunch and time at the hotel memorable for all the right reasons. We hope to welcome you back soon, maybe for Easter.. Kind regards Fiona Darde More 

Kent, United Kingdom
Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed 3 days ago NEW

Hotel ideally situated close to cathederal and within walking distance of the main high street and the quay area. We were upgraded to a Priviledge room which I would describe as good. Tea and coffee making facility, free mini bar with water and soft drinks, TV, hairdryer and ironing board/iron. Bed comfortable. We ate breakfast at the hotel which is... More 

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Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear Buzzcluck Many thanks for your positive feedback, we are pleased to hear you enjoyed your stay and liked our Privilege rooms. I am so sorry that you found a small piece of glass in your fruit salad - we have highlighted this to the Head Chef and Health & Safety officer to investigate. I am glad the staff member... More 

Top Contributor
55 reviews 55 reviews
31 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

One positive thing I will say is that, for the first time in 7 hotels over two months, someone from the conference department did actually appear and ask us if our facilities were suitable. The hotel common areas have been extensively refurbished since I last visited 4 years ago (the cow hide seats in the bar have gone) and it... More 

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Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear Chris B Thank you for your positive comments regarding your recent stay - although I have to admit we were very disappointed with your review title and score. I was so pleased to learn that you were professionally met and welcomed by our Conference sales executive prior to your meeting and also that you appreciated our newly refurbished public... More 

Market Harborough, England, United Kingdom
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Stayed one night on way down to Cornwall & was very impressed. Good quality hotel, great staff, leisure facilities were top notch & the breakfast was fantastic. Room was big, clean & had all mod cons. Would definitely stay again.

Was this review helpful? Yes 1
Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear Dave C Many thanks for your lovely feedback following your recent overnight stay on the way to Cornwall. we are all really pleased that you enjoyed your stay and hope to welcome you back soon. Kind regards Fiona Darde More 

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