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All 30 Exeter hotels

Mercure Exeter Southgate Hotel

4.0 of 5 Hotel   |   Southernhay East, Exeter EX1 1QF, England
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Ranked #11 of 30 Hotels in Exeter
A recent review
4 of 5 stars reviewed 3 days ago
Janet H London
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1,044 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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London
Senior Contributor
40 reviews 40 reviews
26 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

Stayed here for 1 night after a business meeting. The reception areas are lovely and my room was also very comfortable and clean. Didn't eat dinner in the hotel but the breakfast was excellent. Great location, just a few minutes from the quay in one direction, and the shopping area in the other. The only thing that spoiled it for... More

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Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear Janet H Thank you for your comments following your recent stay, we are pleased that you enjoyed the location, public area and and breakfast. Please accept our sincere apologies that you were disturbed by the contract gardeners, cleaning the car park. They are not meant to start work until after 9am - we have recently recruited a new contractor... More

Hertford, United Kingdom
Contributor
17 reviews 17 reviews
6 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

stayed for three nights in September The room service breakfast was good but arrived with no cutlery so by the time arrived toast etc cold only left with order card once Again water and toiltries left on 1st night not replenished one of my pet hates when you are paying per night The Breakfast in resturant good service good Dinner... More

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Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear Fatboy13 Thank you for sharing your constructive comments on TripAdvisor following your recent stay with us. I am sorry to learn that the team missed breakfast cutlery off your room service tray negatively impacting the temperature of your breakfast. We are currently reviewing room service standards and I am confident that this will prevent any oversights going forward. I... More

Lytham
Contributor
20 reviews 20 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

As a seasoned traveller I stayed last night at the Mecure in Exeter whilst on business. I have stayed at Mecure hotels on a number of occasions but this was my first to Exeter ~ I have to say like all other in the Mecure Family this sets the benchmark for the finest in guest / client service. The room... More

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Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear BristolSlaver 1973 Many thanks for your positive feedback following your recent stay with us. Thank you in particular for highlighting Gemma's excellent customer service, I will certainly make sure she is acknowledged and share your feedback with the whole team so that can see how her individual service made a positive impact on your experience. We hope to welcome... More

Chesterfield UK
Senior Contributor
36 reviews 36 reviews
29 hotel reviews
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

We stayed at this hotel for three nights on a Bed and Breakfast basis, the hotel is well situated for the centre of Exeter, the cathedral and the quayside. Car parking is in abundance at a cost of £10 for 24hours which is fair for a city centre hotel. On our arrival check in was efficient and informative. We chose... More

Was this review helpful? Yes 1
Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear MPS Chesterfield Thank you for your feedback following your recent stay. We are pleased that your enjoyed many aspects of your stay but sorry to learn you had a few minor concerns regarding your room. I am sorry that you found it strange that there was no clock in the room; it is the first time the point has... More

Reviewer
5 reviews 5 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

Breakfast made it for me. Huge continental Buffet with a couple of choose your own to be ordered, salmon and eggs was beautiful. Rooms nice and clean, well decorated, bit small but was fine. Walk in shower. Staff lovely. Gym and pool available but we didn't try them as too drunk then too full from breakfast! Lovely chain of hotels

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Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear Sophie Many thanks for your feedback following your recent stay; I'm delighted to learn that you enjoyed your salmon & eggs for breakfast. Thank you also for your positive feedback regarding the staff, I know they will be pleased to learn your appreciated their efforts. We hope to welcome you back soon. Kind regards Fiona Darde More

Devon
Top Contributor
52 reviews 52 reviews
17 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 1 week ago

I had Champagne afternoon tea with three other friends for a 50th Birthday supposed treat. The experience was mediocre. Although the tea was booked no one appeared to know we were coming. We were passed between 5 staff members before tea arrived minus the champagne. We asked for the bubbles and for the teapot to be removed so that we... More

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Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear Gracie Devon Thank you for your feedback, please accept my sincere apologies that your champagne afternoon tea did not meet your expectations nor our usual high standards. I have shared your feedback with the Head Chef and Food & Beverage Manager, both of whom were distressed to read your comments and have pledged to re-train their team members today,... More

Shaftesbury, United Kingdom
2 reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 1 week ago

Firstly I would like to make it clear my comments refer to my son and his partners stay here 09-10 October 2014 he is not a Tripadvisor member so I am referring to his stay. I have stayed at the Southgate every year from around 1997 through to 2011 and was always impressed with the hotel and the service levels... More

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Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear 409Peter I write in response to your feedback regarding our car park charging policy. We charge for our secure, onsite car parking seperately to our bedroom tariff, so that we are able to keep our bedroom tariffs as competitive as possible. This enables our guests to compare our room rates accurately with those of the other city centre hotels,... More

Birmingham, United Kingdom
Top Contributor
138 reviews 138 reviews
43 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for two days as part of a conference for approx 60 delegates. 5 min taxi ride from station and 3 min walk to cathedral from hotel. Next to historic city wall, and excellent for morning walk or jog to quay (5-10 mins). Hotel has excellent fitness suite and pool. Rooms very good, fairly standard, clean, comfortable and spacious.... More

Was this review helpful? Yes
Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear Speigal Many thanks for your generous feedback following your 3 day conference at Mercure Exeter. We are delighted to learn the location of the hotel and facilties were ideal for your meeting and social needs. We hope to welcome you back for business or pleasure soon. Kind regards Fiona Darde More

Exeter, United Kingdom
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

The Southgate is well situated in an area of Exeter which gives good links to road and rail access, reception is spacious though can get busy and would benefit from another check in at these times. Decor is classic and it has a big hotel feel. Our room was well appointed with good quality furnishings, plenty of room, storage and... More

Was this review helpful? Yes 1
Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear Des Many thanks for your positive comments following your recent stay at Mercure Exeter. We are so pleased to hear that you liked the decor and found everything in your bedroom to your satisfaction. Thank you especially for your feedback regarding the staff , I am delighted to learn that they really made a positive impact on you. We... More

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Additional Information about Mercure Exeter Southgate Hotel

Address: Southernhay East, Exeter EX1 1QF, England
Phone Number:
Location: United Kingdom > England > Devon > Exeter
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Exeter Southgate Hotel 4*
Number of rooms: 154
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Also Known As:
Accor Southgate Exeter
Mercure Exeter Southgate Hotel Devon

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