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Mercure Exeter Southgate Hotel

#8 of 31 Hotels in Exeter
Certificate of Excellence
4.0 of 5
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Southernhay East, Exeter EX1 1QF, England
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1 room 1 guest
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Mercure Exeter Southgate Hotel
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1,369 Reviews from our TripAdvisor Community

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Traveler rating
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    572
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (228)
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English first
  • All months
    (1369)
  • Mar-May only
    (355)
  • Jun-Aug only
    (397)
  • Sep-Nov only
    (310)
  • Dec-Feb only
    (307)
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Warwick, United Kingdom
Level Contributor
38 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

As a member of Accor we were given Privelidge upgrade. Very comfortable and well equipped room. Breakfast was excellent and constantly being efficiently replenished. Staff were also very professional. New sauna and a good pool. Location was perfect for us, visiting for a wedding, sightseeing in the city and quays. We will definitely look for more Mercure hotels. We also... More 

Was this review helpful? Yes
Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear 126lhr, Thank you for your review and positive feedback following your recent stay with us. I will be delighted to share this with the team and hope we can welcome you back in the near future. Kind Regards, David Hayden General Manager More 

West Midlands
Level Contributor
91 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Having stayed last year and found the hotel to be excellent for a short stopover on our way to South Devon. We asked for the room which we had last year and were informed that it was available. No problem. Later that day my husband phoned to give our details and make sure the booking was in order. He was... More 

Was this review helpful? Yes
Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear royshereturn, Thank you for your recent review and feedback. Please accept my apologies for the shortcomings you experienced during your stay. Please be assured I will follow this up with the team and ensure we carry out the required training as well as review our processes where required. I hope you will give us the chance to serve you... More 

Level Contributor
24 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Checked in at 5 pm only one member of staff on duty. Q to check in plus some chap on the side asking for slippers. After 20 minutes it was my turn I remarked that "you need more staff" I was told "she's been up since 6" .... which was excacty the time I'd been up 'since' Asked for an... More 

Was this review helpful? Yes
Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear Honeybonnet, Thank you for your review and feedback please accept my apologies for the shortfalls in the experience you had with ourselves. Please be assured I will follow up with the team in relation to the points you raise and ensure that the necessary training is put in place as the experience you had was certainly not what we... More 

Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Small family -2 adults, 3 year old, 9month old. This is the 2nd year we have stayed in the Mecure Exeter for a 1 night stopover to Cornwall and our room this year was lovely. It was huge, clean, good size bathroom, the beds were really comfortable, everything we needed. I contacted the hotel reservations by email requesting a family... More 

Was this review helpful? Yes
Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear Pwl30, Thank you for your recent review and feedback. I was delighted to read you would definitely stay with us again in the future and hope we can welcome you back soon. Kind Regards, David Hayden General Manager More 

Newcastle, Australia
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Spacious bathroom with shower, no bathtub which was good, didn't have to step into bathtub to use shower. Bed was queen size, very comfortable with four pillows which were nice and soft. Situated in a quiet area of Exeter. Breakfast was very good with a full English breakfast, cereals, breads, fruit etc. Very good indoor swimming pool and spa. Well... More 

Was this review helpful? Yes
Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear Cec K, Thank you for your recent review and feedback which I will be delighted to share with the team. I hope we can welcome you back to the hotel in the near future. Kind Regards, David Hayden General Manager More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Have to say that we stay at a lot of Hotels and this Hotel gave us very good service from a pleasant and easy check in to the very helpful and attentive bar staff., breakfast was superb , pool area lovely. we had a privilege room which we highly recommend .only negatives no option of a bath and very hard... More 

Was this review helpful? Yes
Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear J9day, Thank you for your recent review and feedback. I will be delighted to share the positives elements of your stay with the team and please be assured I will follow up with housekeeping to ensure we have adequate options of pillows for our guests. I hope we can welcome you back to the hotel in the near future.... More 

Plymouth, United Kingdom
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed in July15 and upgraded to their premier rooms. The receptionist said that she had put us in their best room with a view over the cathedral. It was nice but we felt that this was their best suite then it lacked that little extra. The room was of a standard hotel configuration, nothing special. It was not a... More 

Was this review helpful? Yes
Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear rxb28, Thank you for your recent review and the many positive highlighted during your stay with us. Please accept my apologies if you felt the suite was not up to the expectation you had I am unable to see which suite you stayed in but all of these rooms have been very recently refurbished. I will certainly look again... More 

Brisbane, Australia
Level Contributor
41 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We really liked the Mercure Southgate. A previous reviewer compared it to a Premier Inn or Travelodge, but with its traditional furnishings and upmarket lobby it has much more style and character than a bland, modern hotel. It’s in a great location, within easy walking distance of the cathedral and city centre. Our room wasn’t huge but was warm and... More 

Was this review helpful? Yes
Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear Rach680, Thank you for your recent review and feedback. Please be assured I will check that the TV in the room is working correctly and have have also advised for the restaurant team to clean or replace the required high chairs within the restaurant immediately. I'm delighted you had a great stay and would return and hope we can... More 

Canterbury, United Kingdom
Level Contributor
55 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Centrally located, this premier hotel makes an ideal base for exploring Exeter. Amazing breakfasts and friendly, helpful staff. Nice decor, comfortable beds and a great gym and pool. Only problems are expensive car park, distance to St David's Sta (20 mins by foot), slight lack of cleanliness in room and getting a double room when ordering a family room. None... More 

Was this review helpful? Yes
Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear Rob6079, Thank you for your recent review and feedback. Please accept my apologies for not being able to provide you with the family room which I will certainly follow up with the team and also the cleanliness shortfall you highlight. Thank you also for your positive comments about breakfast and the team, I hope we can welcome you back... More 

Hotel Review Summarization

What travelers say

  • Very good(24)
  • Car park(13)
  • Swimming pool(8)
  • Great location(6)
  • Air conditioning(4)
  • Leisure facilities(4)
  • Reception staff(4)
  • Breakfast buffet(3)
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Room/suite (13)
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Bathroom (2)
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Hotel & grounds (9)
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Pool/beach area (2)
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Business center/function rooms (11)
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Other (6)
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