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All 29 Exeter hotels

Mercure Exeter Southgate Hotel

4.0 of 5 Hotel   |   Southernhay East, Exeter EX1 1QF, England
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73%
Ranked #12 of 29 hotels in Exeter
A recent review
4 of 5 stars reviewed yesterday
Mary Banks London,England
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969 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (157)
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English first
London,England
Reviewer
4 reviews 4 reviews
4 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed yesterday NEW

Ideally located hotel near to City centre.Very comfortable room and good levels of service.Good parking facilities.Food is good but not excellent so may be best to dine around.Rooms facing the cathedral side are the quietest.

Review collected in partnership with Accorhotels.com

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Contributor
11 reviews 11 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed yesterday NEW via mobile

Didn't start well as had to wait till 3.30, an hour after check in, to get our room. That on top of the fact we got there around 10am. Staff we're not rude I guess indifferent would be the word. Bar staff friendly but served a £65 bottle of champagne that wasn't chilled enough. I know we should complain at... More

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Manchester, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW

Stayed at the hotel recently with my wife for five nights and had a really good break. Excellent service the room which was spotless overlooked the cathedral which at night was lit up. The buffet breakfast was well worth the price. A good place to use as a base for exploring Exeter and Devon. will definitely be going back.

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Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear Mike Many thanks for your glowing review following your recent five night stay. We are absolutely thrilled to hear that everything was to your satisfaction. We look forward to welcoming you back to the hotel soon. Kind regards Fiona Darde More

Senior Reviewer
10 reviews 10 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

My wife and I stayed at this hotel recently for four nights and had a great experience. Excellent location next to the cathedral with a short walk to the City Centre's shops and restaurants. We stayed in a lovely Privilege room. The only slight disappointment was the weak shower pressure but this is a minor detail. The staff were pleasant... More

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Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear Jon Thank you for your positive feedback following your recent four night break with us. We are so pleased to learn that you enjoyed the hotel facilites and location in the heart of Exeter. Many of our guests enjoy being able to stroll around the city from the hotel. We will carry out routine checks on the showers are... More

London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

We were there for graduation week. I booked well in advance and made two requests one to be on the ground floor or if not possible to be near to the lift given I would be 36 weeks pregnant. We were given the second floor, two rooms from the end of a long corridor (Room 249). My second request when... More

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Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear S-J B Thank you for taking the time to leave so much detailed feedback following your recent stay; I am sorry to hear that you were disappointed with so many aspects of your stay. We had noted your bedroom requests which detailed a request for a 'ground floor bedroom, if no working lift', as the hotel has two operational... More

Maidstone, United Kingdom
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago NEW via mobile

We arrived here after many stays but nevertheless the standards were high as always! Being given a room on the ground floor it was good to see the 1980's decor had gone and the more modern stuff was in! Only downside was the lack of a bath which is quite annoying:/ Breakfast is nice as well although eggs are often... More

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Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear Grecian 97 Thank you for your feedback following your recent stay, we are pleased you enjoyed your overall experience. We have a large number of bedrooms with bathrooms rather than the one with a walk-in shower, the team would have been happy to allocate one of these had you highlighted your preference. I am sorry to hear that kippers... More

london
Contributor
15 reviews 15 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Lovely hotel, great location, would recommend to anyone staying in Exeter. Rooms are of a very high standard. Nice swimming pool good size that you can actually swimming lengths in, also gym and sauna

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Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear Kib Many thanks for you positive feedback following your recent return visit; we are so glad you enjoy staying with us and look forward to welcoming you back again very soon Kind regards Fiona Darde More

Swindon
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago via mobile

Stayed for the weekend to attend a family wedding. Reception very welcoming, staff couldn't do enough to help. Had a family room which had a lounge area and was very comfortable. Dined in the restaurant one night, had an amazing 2 course meal. Full English breakfast recommended. Only downside is the cost of parking for residents (£10 per night), although... More

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Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear Matt Thank you for your very positve feedback following your recent stay to celebrate a family wedding. We are so pleased to learn that you enjoyed your time with us; many thanks also for your positive feedback regarding dinner and breakfast. We make a seperate charge for car parking, so that our guests can accurately compare our bedroom tariff... More

London, United Kingdom
Senior Contributor
40 reviews 40 reviews
26 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 2 weeks ago

What can I say....?? I actually think it's probably the best hotel I've stayed in. The hotel is really well sited and access is easy to this lovely city. A short walk and you're at the wonderful cathedral. There's plenty to see and lots of shops..!! The hotel has great parking and the reception and staff are very welcoming. The... More

Was this review helpful? Yes 2
Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear Bob Thank you for your glowing review, we are all delighted you enjoyed your stay with us. I'm glad to hear you appreciated the speed and ease of connectivity of our fibre-optic broadband; we have recently upgraded the system completely in response to guest feedback. We hope to welcome you back to the hotel soon. Kind regards Fiona Darde More

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Additional Information about Mercure Exeter Southgate Hotel

Address: Southernhay East, Exeter EX1 1QF, England
Location: United Kingdom > England > Devon > Exeter
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Exeter Southgate Hotel 4*
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Also Known As:
Accor Southgate Exeter
Mercure Exeter Southgate Hotel Devon

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Amenities

Bar / Lounge Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
4 star city centre hotel which is a great base for exploring the devon coast & dartmoor. ... more   less 
Number of rooms
154

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