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All 31 Exeter hotels

Mercure Exeter Southgate Hotel

4.0 of 5 Hotel   |   Southernhay East, Exeter EX1 1QF, England
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73%
Ranked #11 of 31 hotels in Exeter
Certificate of Excellence 2013
A recent review
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917 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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London
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed yesterday NEW

The hotel is ideally located, near to the Cathedral Close. Upon our arrival, the staff on the front desk were very welcoming and helpful. The hotel is smartly decorated (if a little too gaudy in the communal areas for my own taste) with a nice bar area and the room was of a decent size and clean. A key positive... More

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Redditch, England, United Kingdom
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed yesterday NEW

Excellent stay. Staff were superb. Breakfast excellent. We were lucky to be given a suite on arrival, which enhanced our stay. The sauna and pool very good. We had dinner in the hotel restaurant, which was good and not too expensive. Great location for access to City Centre and Quay. Could not fault the hotel and will definitely return.

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Bath, United Kingdom
1 review
5 of 5 stars Reviewed 2 days ago NEW

This was our second visit - as a couple with our 5 year old twins. We were as impressed this time as last - the hotel is great and the staff service impeccable. We used the pool facilities in the evening and the following morning, which we all really enjoyed. My husband and I had a snack in the bar... More

Review collected in partnership with Accorhotels.com

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Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear Jessica Many thanks for your generous review - we are so pleased to learn you and your family enjoy staying at The Southgate and hope to welcome you back soon. Kind regards Fiona Darde More

London, United Kingdom
Top Contributor
125 reviews 125 reviews
25 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We've stayed here many times en route to/ from Cornwall and in the main we've always had a lovely stay; this time was no exception. We had a fantastic superior room; nice and quiet; king size bed and free wifi (yeah!); although free wifi should be standard in all hotels these days!:); PLEASE! :). It's got a g8 gym and... More

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Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear Lisa Thank you for your generous feedback, we are delighted to be your favourite hotel to 'stopover' en route to Cornwall. We look forward to welcoming you back to Mercure Southgate on your next visit. Kind regards Fiona Darde More

Bognor Regis, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I stayed at this hotel for 2 nights and generally found this to be one of the most pleasant hotel experiences I have ever had. The hotel is smartly done and the staff are friendly and helpful. The location is good compared to the city centre and I enjoyed being able to use the pool. As a coeliac I also... More

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Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear Kerida Thank you for your review following your recent stay and positive comments regarding the experience as a coeliac diner. We have taken your constructive feedback on board regarding the breakfast table allocation and provision of 'visible' gluten free options - they are available but should be more accessible. We hope to welcome you back sometime in the future.... More

Southampton, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 5 days ago NEW

We booked the hotel through a well known hotels website and paid a discounted price. The lobby, restaurant and bar are beautifully presented and I could not fault the staff. We did enjoy the use of the leisure facilities but for me, the hotel room was a bit of a let down. The floor did not look hoovered properly, the... More

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Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear Guest Thank you for your feedback following your recent stay. I am so glad to learn your enjoyed the leisure facilities and found the public areas well presented and the staff faultless. I have shared your feedback regarding the room with our Executive Housekeeper who has committed to ensuring her team aintaining our usual high standards. Please accept our... More

Plymouth, United Kingdom
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

My partner and I stayed at the hotel last Saturday,we had a lovely time room was very nice,clean and comfortable.we had an evening meal I had rib eye steak which melted in my mouth it was delicious could not fault it service was great,the only problem was we had breakfast in our room by the time we ate our cereal... More

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Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear Dawn Many thanks for your positive feedback following your recent stay. We're delighted to learn you enjoyed the service and you Rib eye steak. I am sorry you felt your breakfast was a little under temperature after you had eaten your cereal - I will certainly remind the breakfast chef to ensure room service breakfast plates are hot when... More

UK
Senior Contributor
22 reviews 22 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

Standard room but very comfortable and pleasantly decorated, everything you'd want. Very quiet hotel and lovely pool. Within very easy walking distance of city centre, perfect. Only downside is that there is a charge for parking. A very small minus point.

Was this review helpful? Yes
Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear Guest Many thanks for your positive feedback, we are so pleased you enjoyed your stay with us. We charge seperately for parking so that our guests can accurately compare our bedroom tariff with the other hotels in the market who are unable to offer this facility. We look forward to welcoming you back soon Kind regards Fiona Darde More

Nova Scotia
Contributor
15 reviews 15 reviews
15 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is centrally located on a street of lovely Georgian style buildings. The Cathedral is a couple of minutes walk away, as is the central shopping area and several worthy places to eat. Also a short walk to the nicely re-developed river front where there are pubs and cafes. We arrived in Exeter by bus from Heathrow and had... More

Was this review helpful? Yes
Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear Guest Many thanks for your generous review; we are all delighted to learn that you found the location to your liking and enjoyed the hotel's facilities and food. We hope to welcome you back next time you visit the South West. Kind regards Fiona Darde More

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Additional Information about Mercure Exeter Southgate Hotel

Also Known As:
Accor Southgate Exeter
Mercure Exeter
Mercure Exeter Southgate Hotel Devon
Address: Southernhay East, Exeter EX1 1QF, England
Phone Number:
Location: United Kingdom > England > Devon > Exeter
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 31 hotels in Exeter
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Exeter Southgate Hotel 4*
Official Description (provided by the hotel):
4 star city centre hotel which is a great base for exploring the devon coast & dartmoor. ... more   less 
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