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All 31 Exeter hotels

Mercure Exeter Southgate Hotel

4.0 of 5 Hotel   |   Southernhay East, Exeter EX1 1QF, England
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Ranked #12 of 31 hotels in Exeter
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed yesterday
Lisa R London, United Kingdom
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914 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
London, United Kingdom
Top Contributor
125 reviews 125 reviews
25 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed yesterday NEW

We've stayed here many times en route to/ from Cornwall and in the main we've always had a lovely stay; this time was no exception. We had a fantastic superior room; nice and quiet; king size bed and free wifi (yeah!); although free wifi should be standard in all hotels these days!:); PLEASE! :). It's got a g8 gym and... More

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Bognor Regis, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

I stayed at this hotel for 2 nights and generally found this to be one of the most pleasant hotel experiences I have ever had. The hotel is smartly done and the staff are friendly and helpful. The location is good compared to the city centre and I enjoyed being able to use the pool. As a coeliac I also... More

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Southampton, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 3 days ago NEW

We booked the hotel through a well known hotels website and paid a discounted price. The lobby, restaurant and bar are beautifully presented and I could not fault the staff. We did enjoy the use of the leisure facilities but for me, the hotel room was a bit of a let down. The floor did not look hoovered properly, the... More

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Plymouth, United Kingdom
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My partner and I stayed at the hotel last Saturday,we had a lovely time room was very nice,clean and comfortable.we had an evening meal I had rib eye steak which melted in my mouth it was delicious could not fault it service was great,the only problem was we had breakfast in our room by the time we ate our cereal... More

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Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear Dawn Many thanks for your positive feedback following your recent stay. We're delighted to learn you enjoyed the service and you Rib eye steak. I am sorry you felt your breakfast was a little under temperature after you had eaten your cereal - I will certainly remind the breakfast chef to ensure room service breakfast plates are hot when... More

UK
Senior Contributor
21 reviews 21 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Standard room but very comfortable and pleasantly decorated, everything you'd want. Very quiet hotel and lovely pool. Within very easy walking distance of city centre, perfect. Only downside is that there is a charge for parking. A very small minus point.

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Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear Guest Many thanks for your positive feedback, we are so pleased you enjoyed your stay with us. We charge seperately for parking so that our guests can accurately compare our bedroom tariff with the other hotels in the market who are unable to offer this facility. We look forward to welcoming you back soon Kind regards Fiona Darde More

Nova Scotia
Contributor
15 reviews 15 reviews
15 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

This hotel is centrally located on a street of lovely Georgian style buildings. The Cathedral is a couple of minutes walk away, as is the central shopping area and several worthy places to eat. Also a short walk to the nicely re-developed river front where there are pubs and cafes. We arrived in Exeter by bus from Heathrow and had... More

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Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear Guest Many thanks for your generous review; we are all delighted to learn that you found the location to your liking and enjoyed the hotel's facilities and food. We hope to welcome you back next time you visit the South West. Kind regards Fiona Darde More

Senior Contributor
24 reviews 24 reviews
10 hotel reviews
519 helpful votes 519 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here with family just after Christmas,nice hotel with good facitilies in the centre of town, only gripe was having to pay for parking and the lack of ciders on draught as they only had Simmons cider which is more of a preferancr thing

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Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear Guest Thank you for your review following your stay just after Christmas. We charge seperately for car parking so our room rates can be compared accurately with the other hotels in the city centre who are unable to offer this facility. I am sorry Symmonds cider is not to your taste, we do experience sufficient demand to offer a... More

Portsmouth, United Kingdom
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 1 week ago

Ok booked via telephone and then was sent information by email. Not a problem. It transpired that car parking was another £10 per day I was not provided this information when booking or sent through on email. It should be that residents get parking free of charge, yes the hotel may be in city centre so parking may be a... More

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Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear Peter Thank you for leaving a review on Trip Advisor following your recent stay. I am sorry you do not feel you were made aware of our car parking policy. We charge seperately for secure, onsite car parking as none of the hotels in centre of Exeter can offer this facility and service; therefore by charging seperately our customers... More

Exeter, United Kingdom
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 1 week ago

On Saturday 5 April a party of 17 were royally cared for with great hospitality. We enjoyed a reception of canapés and champagne followed by private dining in the Terrace Room where we partook of a variety of dishes over 3 courses with a selection of wines. Given the multiplicity of individual orders the service was excellent, friendly, caring and... More

Was this review helpful? Yes
Fiona D, General Manager at Mercure Exeter Southgate Hotel, responded to this review

Dear Guest Many thanks for your generous review; we are so pleased to learn your enjoyed your society dinner in our Lounge Terrace. I have shared your feedback with the team that served you and they are delighted that their efforts were appreciated. We hope to welcome you back again in the not to distant future. Kind regards Fiona Darde More

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Additional Information about Mercure Exeter Southgate Hotel

Also Known As:
Accor Southgate Exeter
Mercure Exeter
Mercure Exeter Southgate Hotel Devon
Address: Southernhay East, Exeter EX1 1QF, England
Phone Number:
Location: United Kingdom > England > Devon > Exeter
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #12 of 31 hotels in Exeter
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Exeter Southgate Hotel 4*
Official Description (provided by the hotel):
4 star city centre hotel which is a great base for exploring the devon coast & dartmoor. ... more   less 
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