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Thistle Exeter Rougemont Hotel


Hotel class 4.0 of 5
Queen Street, Exeter EX4 3SP, England
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Reviews you can trust

51% Do not recommend
2.5 of 5 stars 108 reviews
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All (108)
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3 of 5 stars
Raisonable   17 contributions
Southampton, United Kingdom
Nov 4, 2009 | Trip type: Couples New

We booked a deluxe room, which was at a reduced rate, through a booking site. We were disappointed that, on reaching the room, it was of a worse quality than than the standard room we had in this hotel the year before. I'm not sure in what way the room is "deluxe". The bed was two singles pushed together and... more

Management response from
Thistle_CS, Customer Relations Manager

Thank you for taking the time to review your recent stay with us. Please let me take this opportunity to apologise to you for the poor level of standard you experienced during your stay. I have taken note of your comments and I am disappointed with your description of the cleanliness of the room. Please let me assure you this...

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2 of 5 stars
hgd   12 contributions
san francisco
Nov 1, 2009 | Trip type: Couples

Great location. Beautiful public areas. Rooms small and simple, worn carpets and furnishings. Amenities befitting a 2* hotel, not 4*. Bedding did not even fit the mattress. Pillows and mattress were well past their useable lives. Towels left on floor for replacement were simply re-hung on the rack. Requested an adjustment on our prepaid stay. Non responsive to complaints to... more

Management response from
Thistle_CS, Customer Relations Manager

Thank you for your recent review. I would personally like to apologise to you for the inconvenience caused to you and that certain aspects of your stay did not meet your expectations. Feedback is important to us as we use it to further improve our services and standards. Please let me assure you that I am taking your points up...

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2 of 5 stars
Kath2003   5 contributions
England
Oct 31, 2009 | Trip type: Couples

Stayed just for one night in a 'Deluxe Double Room'. We didn't pay for a 'view' so we overlooked the graffiti on the wall of the building next door. The location is very convenient - right in the city centre. The hotel is beautiful; the halls and lobby are very grand. Sadly that's where the advantages of this hotel end.... more

Management response from
Tara Farnham, Customer Relations

Thank you for your review. Your comments regarding the maintenance issues in the bedroom have been passed on to the relevant team for investigation. I would like to apologise to you personally for the inconvenience caused to you. I hope this will not discourage you to choose Thistle Hotels for your next travels.

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1 of 5 stars
Luigi55   1 contribution
Wiltshire
Oct 13, 2009

Where does one start for the money we paid? To find there was no heating we were told it wasn't cold enough, to wake up Saturday morning to find no hot water for most of the morning, not even the towel rail worked - the Receptionist told us the fuse had been taken out because people may burn themselves. Our... more

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2 of 5 stars
Paul_015   13 contributions
London, UK
Oct 12, 2009 | Trip type: Couples

Booked a very cheap deal here for one night through eBookers - if you pay more than £50 a night then you're probably paying too much. If it seems too good to be true, it is. The good points: location - right opposite Exeter Central Station; service - the receptionist couldn't have been more friendly and helpful. The bad points:... more

Management response from
Thistle_CS, Customer Relations Manager

Thank you for your recent review. I would personally like to apologise to you for the inconvenience caused to you due to the lack of hot water and that certain aspects of your stay did not meet your expectations. Feedback is important to us as we use it to further improve our services and standards. Please let me assure you...

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2 of 5 stars
T3JHD   2 contributions
Swansea
Sep 26, 2009

Where do we start.? Booking in was a nightmare for a large group with only one receptionist . Room allocations were wrong despite an advance rooming list - one room was a double (party of 24 men) and it took over 45 minutes to allocate another room. Card access to rooms was also problematical over the three day stay, with... more

Management response from
Thistle_CS, Customer Relations Manager

Thank you for your recent review. I would personally like to apologise to you and your party for the inconvenience caused and that certain aspects of your stay did not meet your expectations. Feedback is important to us as we use it to further improve our services and standards. Please let me assure you that I am taking your points...

Mediocre
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2 of 5 stars
lavengro   2 contributions
taunton
Sep 13, 2009 | Trip type: Couples

Suspect staff are not well trained in customer service. Ignored at reception on arrival while receptionist dealt with hall porter. Breakfast very poor, and service there equally so. I would expect better at a downmarket cafe. Cold plates. No cups and surly response when asked for some. A shame as overall the building & its position have the potential to... more

Management response from
Thistle_CS, Customer Relations Manager

Thank you for taking the time to review your recent stay with us. Please let me take this opportunity to apologise to you for the poor level of service you experienced during your stay. This is not a true representation of Thistle’s high standards expected from each of our hotels and I have passed on your comments to the relevant...

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3 of 5 stars
basherbanjo   3 contributions
Kent
Jul 31, 2009 | Trip type: Business

Used the hotel for a one night stop over so that I could attend a meeting. Located immediately opposite Exeter Central train station, which was good for me as I had travelled by train! Five minute walk from city centre. Appeared to be the main route home for late night revellers, which made it noisy if your room overlooked the... more

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3 of 5 stars
gerardWiltshireUK   4 contributions
Wiltshire UK
Jul 30, 2009 | Trip type: Couples

Elegant public areas, except Dining room .Our room looked tired and not as clean as it should be- disappointing for a deluxe double for which we paid full price. No times of meals/arrival/departure in room- explanation given that barrier for car park had just been installed! . That comment summed up the indifferent service levels- ranging from good to in... more

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1 of 5 stars
Julia52London   2 contributions
London
Jul 26, 2009 | Trip type: Couples

There were only two things good about the hotel for us - it's location (near to the station and the shuttle bus to the university for our son's graduation) and the charming barman on our first day. The standard, size and location of our bedroom (overlooking the rear of the hotel) were not good for the amount of money we... more

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Thistle Exeter Rougemont Hotel Address

Queen Street, Exeter EX4 3SP, England
Exeter Hotels Thistle Exeter Rougemont Hotel
2.5/5.0
108