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The Ship and Castle Hotel

Hotel website
The Waterfront, St Mawes TR2 5DG, England
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The Ship and Castle Hotel
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313 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (135)
Date | Rating
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Bournemouth, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Having used Coast and Country hotels in the past I booked this hotel full of hope. Unfortunately it did not live up to their normal standards. The staff were very friendly and most helpful on arrival. The bar and waiting staff were very good. The standard room was very small and the paper was peeling off the walls and ceiling.... More 

Was this review helpful? Yes 1
186PeterS186, General Manager at The Ship and Castle Hotel, responded to this review

Hi and thank you for taking the time to review your recent stay with us. I'm really pleased you found the staff to be very friendly, I will be sure to pass on your kind comments. I'm sorry your stay was not perfect and wish you would of brought this to the attention of myself or the team who would... More 

Bolton
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Charming Hotel. My Wife Kath and I Stayed at this hotel with Shearing’s Holidays in May 2015. However I got the Impression that about 20% of the guests were independent travellers. Situated on the sea front at St Mawes Cornwall the location is blissful. As you step out of the hotel there in front of you is a beautiful bay... More 

Was this review helpful? Yes 5
186PeterS186, General Manager at The Ship and Castle Hotel, responded to this review

Hi and thank you for taking the time to review your recent stay with us. I'm delighted you and your wife enjoyed your holiday with us, I will be sure to pass on your nice comments to the team. Once again thank you for your review and we hope to welcome you back soon. Many Thanks Peter More 

Home Counties
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed here last year and it's fair to say it was a bit of a mixed bag. The room was great, the balcony view of the harbour was marvellous, though I did think the price of the upgrade was a bit steep at the time. On the downside, we had a couple of very poor evening meals and the... More 

Was this review helpful? Yes 2
186PeterS186, General Manager at The Ship and Castle Hotel, responded to this review

Hi and thank you for your feedback regarding your recent stay with us. Im delighted you enjoyed your stay with us and i will be sure to pass your kind comments to the team. We all look forward to welcoming back in the near future. Many Thanks Peter More 

Sussex, England
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed May 28, 2015

Don't bother with a Superior room, they're no better than the standard ones. It took three attempts to get the sheets and blanket we requested when booking substituted for the supplied duvet. Carpets badly stained because the balconies aren't cleaned and dirt is walked through. Floors creak very badly. The basin didn't drain properly and the shower hose was split... More 

Was this review helpful? Yes
186PeterS186, General Manager at The Ship and Castle Hotel, responded to this review

Hi and thank you for taking the time to review your recent stay with us. May i firstly say how disapointed i am that you did not enjoy your stay with us, and especially the Superior room your were allocated. It does suprise me as our Superior rooms are a really popular choice for our guests. Thank you for your... More 

Travelers are raving about these St Mawes hotels

Bristol
Level Contributor
61 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
1 of 5 stars Reviewed May 27, 2015

Really sorry to write this review as we did book this last minute but not a cheap deal what a awful room we had we looked over the bins and the kitchen so you can imagine the smell it was so hot in the room but you could not open the windows for the smell and noise there was damp,on... More 

Was this review helpful? Yes
MattReed123, Manager at The Ship and Castle Hotel, responded to this review

Dear Guest Thank you for your review of your room. I am disappointed that you found some issues with your room, if you had stated this whilst at the hotel, we would have been able to offer you a selection of other rooms which may have better suited your expectations. Fortunatey though, none of our bedrooms overlook our waste disposal... More 

Seaton, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 24, 2015

Great location but a sadly tired old hotel. Pleasant enough downstairs but the rooms are awful badly dated and not maintained to any reasonable standard. Ours had a broken window and mouldy and cracked walls (i have plenty of photos) and a lovely shared and filthy balcony. When i complained we were offered another room which had broken patio doors.... More 

Was this review helpful? Yes 1
MattReed123, Manager at The Ship and Castle Hotel, responded to this review

Dear Guest Thank you for taking the time to review us. I am sorry to hear that you did not enjoy many aspects of the hotel which have pleased so many of our previous guests. Val B for example who reviewed us on the 1st of April also stayed in room 117 without issue. I was very suprised that you... More 

scunny UK
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed May 1, 2015

We took a late booking with Shearings coaches going on a Monday to Friday trip in April and our destination was The Ship and Castle in St.Maws Cornwall.it was along journey down but we arrived in time for our evening meal.The Hotel was very welcoming we got our keys to our room which was bright ,clean and well laid out,... More 

Was this review helpful? Yes
186PeterS186, General Manager at The Ship and Castle Hotel, responded to this review

Thank you so much for your fantastic review of your recent stay with us. I will pass on your kind comments to the team, and I am delighted you enjoyed your stay. Many Thanks Peter More 

London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed April 26, 2015

Hi, We spent a week In February as part of a Shearing's Coach Tour. The location was lovely with nice tours etc.The beds were very uncomfortable and lumpy, rooms basic and the blankets were very worn and in need of replacing, however it was clean . There was plenty of food with a very good choice and the option to... More 

Was this review helpful? Yes 1
186PeterS186, General Manager at The Ship and Castle Hotel, responded to this review

Thank you for taking the time to review your recent stay at the Ship & Castle. Its pleasing to see you enjoyed most aspects of your stay and I will pass on your comments to the team. We look forward to welcoming you back in the near future. Regards Peter More 

Aberdare, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed April 9, 2015

Arrived Good Friday and cheked out Bank Holiday Monday - what a great weekend. The hotel was clean, the bar and restaurant great, the staff very polite and helpful and just genmerally very happy peopl which is nice to see. The room was basic but very comfortable it could be improved if there was a fridge avaiable to keep drinks... More 

Was this review helpful? Yes 2
186PeterS186, General Manager at The Ship and Castle Hotel, responded to this review

Hi and thank you for taking the time to review your recent stay at the Ship & Castle. Im really pleased you enjoyed your stay with us and i will pass on your kind comments to the team. We all hope to see you again in the near future. Regards Peter More 

Weymouth, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed April 9, 2015

We spent four days at The Ship & Castle last week with friends. We have both visited several times before, but this was the best. From the wonderful Attila in the restaurant who could not have been more attentive, to Ivan at Reception who was very helpful with our queries, to the chef whose food was the best we have... More 

Was this review helpful? Yes 3
186PeterS186, General Manager at The Ship and Castle Hotel, responded to this review

Dear Guest, Thank you so much for your excellent review of your recent stay with us. Im delighted you enjoyed your stay once again and i will pass on your fantastic review to the team who will be delighted. We look forward to welcoming you back to the Ship & Castle in the near future. Many Thanks Peter More 

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