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St. Ives Holiday Village

Lelant, St Ives TR26 3HX, England
St. Ives Holiday Village
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699 reviews from our community

Traveler rating
    128
    172
    119
    73
    207
See reviews for
403
126
4
Business
0
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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There are newer reviews for St. Ives Holiday Village
See the most recent reviews
Oxford, United Kingdom
Reviewer
3 reviews 3 reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed 4 weeks ago

We booked a Monday to Monday trip and have left Saturday as we can't take anymore, we arrived late Monday an cannot fault the guy that gave us an extra heater the next day or that came and fixed the electric when it cut out mid shower nothing was a problem for him, entertainment staff are good with the kids,... More 

Was this review helpful? Yes 3
Bristol, United Kingdom
1 review
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We booked for a mid-week break at Easter and didn't have particularly high expectations as it was fairly cheap for school holidays. Every member of the staff team was friendly and helpful- especially the swimming pool staff who couldn't do enough to make sure the children enjoyed themselves with kayaking, waterwalkers and scuba diving in the pool. The real shame... More 

Was this review helpful? Yes 4
JohnFowlerHolidays, Guest Relations Manager at St. Ives Holiday Village, responded to this review

Hello Liz Thank you very much for taking the time to share your experience at our holiday park. We are thrilled to hear how much you enjoyed your stay and how helpful and friendly the staff were. We certainly do not ignore any constructive criticism and perhaps there are some areas that could be improved in the interest of future... More 

Sunderland, United Kingdom
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 31, 2015

Just returned from a 3 night holiday break staying in a Silver chalet. We had previously read some dreadful reviews and were expecxting the worst. First impressions were good as all the staff were very friendly and welcoming. The chalet was clean, had everything we needed. It was warm but the staff provided another electric heater on request as we... More 

Was this review helpful? Yes 2
JohnFowlerHolidays, Guest Relations Manager at St. Ives Holiday Village, responded to this review

Thank you for taking the time to write such a fantastic review. We are thrilled to hear how much you enjoyed your stay and how helpful and friendly the staff were. We pride ourselves on our family feel at John Fowler Holidays, and are delighted to hear that you shared that experience. Our returning customers are so important to us... More 

Kingsteignton, United Kingdom
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 30, 2015

Just returned from 7 nights at St Ives holiday village with my husband and 2 year old and had a fantastic time. We were sceptical due to other reviews but had great time and glad we stayed there. We booked a silver bungalow which was worth every penny spent. Our bungalow was clean & tidy and had everything we needed... More 

Was this review helpful? Yes 2
JohnFowlerHolidays, Guest Relations Manager at St. Ives Holiday Village, responded to this review

Hello Emma Thank you very much for taking the time to leave us such a lovely review. Your comments have been passed to all departments, especially the housekeeping team, who will be delighted to hear your thoughts on the cleanliness of the accommodation. Once again our entertainments team have been singled out for extra praise and there is no doubt... More 

Chudleigh
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed March 30, 2015

I can totally understand why there is such a mixed bag of reviews on here. We booked a silver chalet (and lucky for us a privately owned one) and it was totally fine. Set in a beautiful woodland and a great location. Our accommodation was clean and fully equipped. A little dated but perfectly acceptable. As we walked round the... More 

Was this review helpful? Yes 2
JohnFowlerHolidays, Guest Relations Manager at St. Ives Holiday Village, responded to this review

Thank you very much for taking the time to leave us such a lovely review. Your comments have been passed to all departments. . As you have noticed, many of the older budget chalets are being demolished and replaced with these fantastic new lodges. 25 have appeared in the last few months and we have just obtained planning permission for... More 

preston
Senior Contributor
45 reviews 45 reviews
22 hotel reviews
72 helpful votes 72 helpful votes
5 of 5 stars Reviewed March 27, 2015

Just back today and felt I must write and congratulate John Fowler on the new and vastly improved accomodation. We stayed in one of the Compact Platinum Lodges and believe me, anyone who has complaints about the standard of these units must be very hard to suit !! On arrival we were given the keys, and walked in to find... More 

Was this review helpful? Yes 4
JohnFowlerHolidays, Guest Relations Manager at St. Ives Holiday Village, responded to this review

Hello Lancashire Lass Thank you for your five stars. It is satisfying to hear that you had a great time on our park. I am delighted to read just how much you enjoyed staying in one of our new lodges. Many of the older budget chalets are being demolished and replaced with these fantastic new lodges. 25 have appeared in... More 

St Ives, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 26, 2015

We stayed in a silver accommodation, which was meant to be an upgrade but couldn't see that at all! It smelt terrible and we couldn't sleep and all we kept doing was itching constantly. This was a chance to get away before I have a baby and it was so disappointing and we even left a day early because we... More 

Was this review helpful? Yes 1
JohnFowlerHolidays, Guest Relations Manager at St. Ives Holiday Village, responded to this review

Hello Kirsty I am very sorry that the accommodation provided during your recent stay with us did not meet your expectations. This is a very popular holiday park and the chalets are in constant use. We have an on-going programme of refurbishment where all units are constantly monitored to ensure that we maintain the standards expected by our clients. Nevertheless,... More 

Penzance, United Kingdom
Reviewer
3 reviews 3 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 19, 2015

We had a fantastic weekend break. The accommodation was clean, tidy and well equipped. The staff were fantastic. The swimming pool staff were extremely helpful & friendly, the entertainment staff were energetic and brilliant. The location is brilliant being so close to St Ives and Hayle. I can't recommend this place enough!

Was this review helpful? Yes 5
JohnFowlerHolidays, Guest Relations Manager at St. Ives Holiday Village, responded to this review

Thank you for taking the time to leave your fantastic feedback; it’s always a pleasure receiving such positive comments. We take great pride in cleaning all grades of accommodation to a very high standard and it’s brilliant that this isn’t going unnoticed. All comments will be passed on to our Housekeeper and the cleaning team. We are very lucky with... More 

Bracknell, United Kingdom
Contributor
20 reviews 20 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed March 17, 2015

I wasn't expecting much from this Holiday Park as I paid £38 for 3 nights through The Sun but I was expecting to have a decent stay for a bargain. I saw we were allocated budget/bronze accommodation so I looked on the John Fowler website and knew what I was letting myself in for as even the pictures of the... More 

Was this review helpful? Yes 6
JohnFowlerHolidays, Guest Relations Manager at St. Ives Holiday Village, responded to this review

Hello Em I was saddened to read your thoughts regarding your stay at our holiday park. Unfortunately, there are one or two items in your review which are quite worrying. I wonder if you told the park manager or head office of your displeasure while you were there, it is always so difficult to deal with the issues after you... More 

1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed March 16, 2015

We have just arrived home from what was a 30th birthday treat for me from my partner. I will never be returning to this place again. The chalet was damp to the point I picked up my partners tshirts off the floor in the morning and they were damp to also the floor in the main bedroom was damp. It... More 

Was this review helpful? Yes 3
JohnFowlerHolidays, Guest Relations Manager at St. Ives Holiday Village, responded to this review

Hello Becki I am very sorry that the accommodation provided during your recent stay with us did not meet your expectations. This is a very popular holiday park and the chalets are in constant use. We have an on-going programme of refurbishment where all units are constantly monitored to ensure that we maintain the standards expected by our clients. Nevertheless,... More 

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