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St. Ives Holiday Village

Lelant, St Ives TR26 3HX, England
St. Ives Holiday Village
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720 reviews from our community

Traveler rating
    129
    175
    123
    78
    215
See reviews for
413
132
4
Business
0
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Wigan, United Kingdom
1 review
4 of 5 stars Reviewed yesterday NEW

We have just stayed for a week at this park and have loved every minute. We had a 3 bedroomed woodland lodge, it was perfect, lovely surroundings, clean and extra bonus we had a washing machine in it which was great with 3 kids. The staff at reception were great let us check in as soon as the lodge wa... More 

Was this review helpful? Yes 1
Stafford, United Kingdom
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

we stayed here in may 2015 and was surprised that the accommodation has improved. we paid for a two bedroom platinum leisure lodge and found them very clean and with all mod cons. there was a few little problems but once reported where dealt with very quickly. The park is very clean and the only down side is the lodge... More 

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Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 of 5 stars Reviewed 3 days ago NEW

The chalet was basic and smelt of damp,the shower had 5 hairs from the previous occupant, the toaster tripped out all the electric, no hot water in the bathroom or kitchen although the shower worked fine and the toilet was not fixed to the floor. We did not report any of the problems as we only used this as a... More 

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Leeds, United Kingdom
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Visited this park May this year and stayed in a privately owned bungalow called starfish rest. I can honestly say I can't say a thing wrong about it , newly refurbished , spotless, cosy, decorated like a beach hut, well equipped and everything brand new, and in a quiet corner with the woodland walks right outside. I can't understand some... More 

Was this review helpful? Yes 1
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 days ago NEW

Absolutely terrible in every way possible. Don't waste your precious time in this insult to all those who work hard in the tourism industry. Accommodation was very dated, damp and smelly. Upgrade and you'll get as far as the worst of the 70's. Food terrible. Pool dirty and have to get shoes in in the rain? Child's play facilities are... More 

Was this review helpful? Yes 2

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Bristol
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

The setting of the chalet was very nice surrounded by trees, but can't imagine what it would be like staying if it rained. The whole chalet needs pulling down rather than refurbishing, the carpets were absolutely filthy, the bathroom was dire. I bought my own duvet covers and pillowcases and put them on top what was already there, I dread... More 

Was this review helpful? Yes 2
Wolverhampton, England, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

I've just returned from St Ives Holiday Village after a 4 night stay with my partner and our little boy. Even before we arrived I felt nervous about what we were letting ourselves in for as communication with the park was terrible. I booked the holiday through the Sun and received an email telling us we'd been allocated this park.... More 

Was this review helpful? Yes 1
Senior Contributor
40 reviews 40 reviews
14 hotel reviews
42 helpful votes 42 helpful votes
1 of 5 stars Reviewed 1 week ago

We chose St Ives Holiday Village for our sun holiday expecting a pleasant experience this is not what we got. We have booked sun holidays on many occassions all of which have been of a more than reasonable standard for the money. We arrived a little early to be told to return at 4pm ( no idea why because they... More 

Was this review helpful? Yes 3
JohnFowlerHolidays, Guest Relations Manager at St. Ives Holiday Village, responded to this review

I am very sorry that the first accommodation provided during your recent stay with us did not meet your expectations. This is a very popular holiday park and the chalets are in constant use. We have an on-going programme of refurbishment where all units are constantly monitored to ensure that we maintain the standards expected by our clients. Nevertheless, I... More 

Bristol, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

Booked to stay here for 3 nights through a Sun Holiday. We upgraded to "silver" before travelling. Check in was 4pm but as we arrived early we thought we would go in anyway. There was a "make shift" reception in the bar which was a table with a reception sign nearby. We had to wait whilst two members of staff... More 

Was this review helpful? Yes 3
JohnFowlerHolidays, Guest Relations Manager at St. Ives Holiday Village, responded to this review

Hello Sally It was such a shame to read your remarks regarding your visit to our holiday park. I am sorry that the accommodation offered was not up to your expectations No doubt you noticed that the park is in the midst of a complete rebuild. Many of the older chalets are being demolished and replaced with fantastic new lodges.... More 

Bristol, United Kingdom
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

We brought this as a budget sun holiday, wasn't expecting much, but have done many sun holidays before and have always been very happy.The location looked perfect close to St Ives and set within woodland - However that was where the positives stop. After waiting around until 4pm to check in it all started off with unfriendly and abrupt staff... More 

Was this review helpful? Yes 1
JohnFowlerHolidays, Guest Relations Manager at St. Ives Holiday Village, responded to this review

Hello Wendy I was saddened to read your thoughts regarding your stay at our holiday park. Unfortunately, there are one or two items in your review which are quite worrying. I wonder if you told the park manager or head office of your displeasure while you were there, it is always so difficult to deal with the issues after you... More 

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