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St. Ives Harbour Hotel & Spa

Hotel website
The Terrace, St Ives TR26 2BN, England
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St. Ives Harbour Hotel & Spa
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St. Ives Harbour Hotel & Spa
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897 Reviews from our TripAdvisor Community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for St. Ives Harbour Hotel & Spa
See the most recent reviews
Reading, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed September 20, 2011

We have never written a Hotel review before but felt compelled to do so after experiencing this nightmare of a Hotel. We had booked a 3 night stay to celebrate our 35th wedding anniversary ,which was meant to be a very special occasion. It was an experience but for all the wrong reasons ! When shown our SUPERIOR room, which... More 

Was this review helpful? Yes 9
Philip_Cardnell, General Manager at St. Ives Harbour Hotel & Spa, responded to this review

Good morning and thank you for posting your review. I am genuinely sorry that your special occasion was spoiled and that we only managed to disappoint you at every turn, despite Des's efforts. I am particularly saddened by your reportedly poor dining experience as we have been receiving extremely positive comments about our food - it is an awful coincidence... More 

HARROGATE
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
26 helpful votes 26 helpful votes
1 of 5 stars Reviewed September 18, 2011

They say he camera doesn't lie, but believe me the website photos certainly do.

Was this review helpful? Yes 4
Cardiff, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 6, 2011

On arriving at the Porthminster we were greeted with a building site and asked by a friendly concierge to leave our keys with him who parked our car in the garage across the road, we then went to check in. On checking in we were given our keys and told where our room was ... I asked what time breakfast... More 

Was this review helpful? Yes 1
Philip_Cardnell, General Manager at St. Ives Harbour Hotel & Spa, responded to this review

Thank you for taking the time to post your review. I understand that, due to the adjacent building works, the initial aesthetic would have raised some questions, but I am delighted that your perseverance was rewarded. Thank you for your kind words for our Spa, food and service. Regarding the Spa, I am sorry that we had to close it... More 

Barnstaple, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 6, 2011

The hotel is difficult to find as under signed with the new name, but once there the staff were very helpful and the room although a little past its sell by date was commodious and clean. The restaurant looks on to the bay outstanding views and food .I suggest that you take the dinner bed and breakfast option you won’t... More 

Was this review helpful? Yes 1
Philip_Cardnell, General Manager at St. Ives Harbour Hotel & Spa, responded to this review

Dear Mr Loveday, Thank you so much for your kind words. I have ensured Des has seen your comment and given him an appropriate pat on the back - I think he is very much like a duck in water! Once again, thank you for choosing us and rest assured the warmest of Cornish (and indeed Sheffield) welcomes awaits your... More 

Bournemouth, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 5, 2011

We stayed at the Harbour hotel on tuesday 30th august as part of our Honeymoon tour of cornwall. On arrival we were greeted by the Duty Manager (Des) who instantly made us feel welcome and made a big fuss of our daughter Mckenzie(which she loved). we were then shown to our room which had a fantastic sea view so we... More 

Was this review helpful? Yes 1
Philip_Cardnell, General Manager at St. Ives Harbour Hotel & Spa, responded to this review

Good afternoon Jo, Dave and Mckenzie Thank you for your review and generous praise - it is greatly appreciated. Congratulations to all three of you, and see you all next year! More 

London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 4, 2011

We stayed 2 days at this hotel after spending 4 days at St Moritz hotel and spa hotel near Padstow We also spend alot of our time travelling spa hotels in England throughout the year. This hotel is in the process of being refurbished and you can see it's potentuals. The gym is good, the spa at the hotel is... More 

Was this review helpful? Yes 1
Philip_Cardnell, General Manager at St. Ives Harbour Hotel & Spa, responded to this review

Thank you for posting your review and kind words of praise. Thank you also for bringing these important Spa issues to my attention - I have already appointed a full time cleaner for the Spa to address this and have also resolved the switch off times already. Once again, thank you for your constructive and objective feedback, your points are... More 

Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed September 3, 2011

We stayed for 3 nights over the august bank holiday weekend. The location of the hotel is great amd the views are amazing. We paid extra for a room with a sea view which was great until you tried to open the window (room 108). We spoke to reception about the window and they asked if i would like a... More 

Was this review helpful? Yes 1
Philip_Cardnell, General Manager at St. Ives Harbour Hotel & Spa, responded to this review

Thank you for taking the time to post your review and may I immediately apologise for your disappointment. I am aware of the problems with the window in 108 and understand your obvious frustration - this entire sash has now been replaced. I am also aware of the service difficulties over that weekend - you are quite accurate and we... More 

Birmingham, United Kingdom
1 review
4 of 5 stars Reviewed August 30, 2011

We stayed here on a last minute deal and paid £110 for a sea view room with dinner and breakfast included. We were pleased with this 'deal' but paying full price would have seemed expensive to us. Would stay again once the refurbishment has been completed and if we get a good rate.

Was this review helpful? Yes
Leicester, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 29, 2011

We went to this Hotel last year at the same time & although the Spa building works were going on if was perfect. On this basis & after a very stressful year we decided to slash out and go for a return Visit. This i feel was a mistake. A massive apartment block is being built on the previous garden... More 

Was this review helpful? Yes 2
Philip_Cardnell, General Manager at St. Ives Harbour Hotel & Spa, responded to this review

Good evening and thank you for taking the time to post your review. Naturally, I am extremely sorry to read of your dissatisfaction and can only apologise. Most significantly, that as a returning guest you feel our standards have slipped. In these, my first few weeks, I have already actioned the state of the guttering and am working on the... More 

Manchester, United Kingdom
Top Contributor
86 reviews 86 reviews
76 hotel reviews
97 helpful votes 97 helpful votes
3 of 5 stars Reviewed August 25, 2011

This hotel has an absolutely superb location, backing onto a beautiful beach, with many bedrooms and function rooms overlooking what must be one of the best views on the British coast. Apart from this, the other positives were the staff - all were professional and friendly and really seemed to enjoy their work, and the breakfasts which were tasty and... More 

Was this review helpful? Yes 1
Philip_Cardnell, General Manager at St. Ives Harbour Hotel & Spa, responded to this review

Thank you for posting your review and for your constructive observations. I am delighted that you enjoyed our team and our welcome matched that amazing view. Again, I am pleased that you enjoyed the room appointments and I have noted that even when the weather is bringing "liquid sunshine" rather than the ideal kind, your room was hot - I... More 

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