First the good things. Free car park- and not TOO far from the centre of St Ives. We booked this hotel because of Tripadvisor reviews complimentary of staff and were very disappointed. We were upgraded to a pretty rooom on the top floor under the eaves, so can't complain about the room - but service was very poor. I got... More

lovely hotel set slightly out of the hustle & bustle of st ives which is not a bad thing. a 5-7 min walk gets you in the centre. clean hotel with parking. friendly staff who make great takeaway coffees. amazing breakfast and pretty bar area adjoined by what they call the "sun lounge". i had a small but perfectly formed... More

We booked 2 nights at the Chy an Albany but left after One night!! The room was reasonable apart from the nicotine yellow decor and the very, very small and not very clean bathroom. When we booked we were not made aware that a wedding reception was taking place and no food/Bar would be available to guests that evening. The... More

pleasant location,staff friendly and helpful,close to shore,walks and pubs/restaurants.

we stayed here earlier on in the year, the hotel staff are really friendly and helpful and nothing is to much trouble. We hada standard room with a shower, and I has a bad back and longed for a bath, the staff went oout of their way to swap rooms. so my long hot soak made the day. The selection... More

Stayed for 2 nights recently and would certainly return when visiting St Ives in the future. All staff were effecient and attentive. It was a pleasure to see that they all seemed to be enjoying their work - not always the case in many hotels.We booked a room with balcony and sea view and would recommend the extra cost -... More

We stayed at this Hotel very recently, we love St Ives and try to stay for a few days most years. . On checking in we found that we had been upgraded to the Executive Suite at no extra charge. The room was extremely spacious with Lounge area, Dining Table, Chairs, settee and even a Kitchen area. Bathroom had bath... More

In the first room, a very squashed family room the heating, wifi and remote did not work. Walls painted a nicotine yellow, depressing and old-fashioned decor. Place felt like a retirement home. Asked to move: lovely manager called Julia was very helpful and apologetic. 2nd room brighter, better with a decent view. Nothing to recommend this for kids.

decided to book a short break at chy an albany and rather wish we hadn't now! our room was very small and cold with a tiny bathroom..the hotel in general was dull and lacked character. most of the staff are very young and seemed to think standing around gosssiping together was appropriate behaviour! one young lady in particular was very... More