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Bay St. Ives Bay Hotel

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The Terrace, St Ives TR26 2BP, England
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Bay St. Ives Bay Hotel
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363 Reviews from our TripAdvisor Community

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York, United Kingdom
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed yesterday NEW

Enjoyed a Shearings break here. Opted for standard room which had recently been redecorated to a good standard, with efficient heating for a February visit. Like a lot of hotels of this age the drawback is stairs. There is a small flight to the front entrance of the building and as the hotel is a combination of two buildings there... More 

Helpful?
Thank David M
Northampton, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed at this hotel for a new year break. This is two hotels joined together and it shows. When we booked through Shearings for New Year break we were not advised that the lift only serviced one side of the hotel, we booked as a party of six and were split on opposite sides of the hotel and unfortunately... More 

Helpful?
2 Thank Margaret S
Carl S, General Manager at Bay St. Ives Bay Hotel, responded to this review

Thank you for leaving a review regarding your New year break. I am glad to hear that you found the food, staff and entertainment very good. I am sorry to hear that you were not happy with the allocation of your room. I can inform you and future guests that there is just one room in the hotel that does... More 

Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed January 2, 2016

We stayed at this hotel for the New Year break. We had a smallish room but it was lovely and warm, in fact too warm, but everything we needed was supplied. The food and the staff were exceptional. It would have been nice to have had the gala dinner all together as we experienced in another hotel last year as... More 

Helpful?
1 Thank Ellebanna7
Carl S, General Manager at Bay St. Ives Bay Hotel, responded to this review

Thank you for taking the time to leave a review, I am glad to hear that you enjoyed your stay with us and we hope to see you again in the future. More 

Newcastle-under-Lyme, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed December 27, 2015

I want to pass on my thanks to Steve and is hardworking team for a fantastic christmas break at the st ives bay hotel.The food ,service,was exeptional better than some top class hotels.Well done everybody and a happy new year xx special mention to kevin our driver who was fantastic see you soon xx

Helpful?
Thank Andrew B
gm123stives, General Manager at Bay St. Ives Bay Hotel, responded to this review

Dear Andrew, Thank you so much for the lovely review, makes it all worthwhile when our guests go home feeling we've done a good job. I will take great pleasure in passing on your comments to the Chef and his team, who I know will be delighted with such praise, as will my entire team who all did an outstanding... More 

Exmouth
Level Contributor
72 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 stars Reviewed December 26, 2015 via mobile

We booked the 4 night Christmas break. Overall the hotel was ok but there were a couple of problems. The floor boards were very creaky. If you went to the toilet at night you woke everybody. Be aware you get assigned a table for meals. We had a table for two with walls on two sides and the backs of... More 

Helpful?
Thank Devonlodges
gm123stives, General Manager at Bay St. Ives Bay Hotel, responded to this review

Dear Guest, I am very disappointed to read your review, my team and I worked extremely hard, giving up our own Christmas with our families to make sure all of our guests had an enjoyable Christmas break here at the St Ives Bay and 'creaking floor boards' being the reason for such a review saddens me. I was only made... More 

Stourbridge
Level Contributor
31 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed December 12, 2015 via mobile

We go to visit family and found the coaching option so much easier and much cheaper. The hotel is amazing the food and service top class. Long journey very tiring but worth it. Hotel room was very good no complaints with anything. Really early start back breakfast 6.30 leave 7.30 but has to be done. Must admit getting home first... More 

Helpful?
Thank Carole C
gm123stives, General Manager at Bay St. Ives Bay Hotel, responded to this review

Dear Guest, Thank you for taking the time to give us your feedback, especially after the long journey home. I'm pleased to hear everything was to your liking, the team will be delighted with your comments too. Have a lovely time in Eastbourne and I wish you a very Merry Christmas from myself and all the team here at the... More 

Truro, United Kingdom
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed December 6, 2015

Only living in Truro we went to see some friends who were visiting "The Bay Hotel" originally booked for one night but then decided to stay for three, and really pleased we did. The Hotel and staff were 110% they couldn't be more helpful, yes there were steps but this is Cornwall it's not a flat county, the view was... More 

Helpful?
Thank Barry V
gm123stives, General Manager at Bay St. Ives Bay Hotel, responded to this review

Dear Guest, Thank you for the lovely feedback, which I will take pleasure in relaying to the entire team. I'm glad to hear everything was to your liking and we look forward to seeing you again on your next trip from Truro. Regards Steve Stott More 

Stockton-on-Tees, United Kingdom
Level Contributor
30 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed December 5, 2015 via mobile

A long day from the North East,but you know this when you book. Gary very good,knowledgeable,pleasant. Arrived at 645.A lot of different levels especially difficult at entrance up a lot of steep steps.Also inside the hotel steps down to the entertainment then dining room. All the downstairs very nicely furbished.We went straight for our evening meal.Served quickly the usual menu... More 

Helpful?
Thank Alice D
gm123stives, General Manager at Bay St. Ives Bay Hotel, responded to this review

Dear Guest, Thank you for your feedback and I am pleased to hear you will be coming to see us again, hopefully the menu and entertainment will be a little more impressive next time for you. We do regularly review both and guest feedback is a large part of any changes we make, so thank you for taking the time... More 

Halesowen, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed December 5, 2015

This hotel is at the top of a hill nice position overlooking the beach & railway station (no noise) to get into hotel you have to manage steps as it's the only way in so if you have a problem with steps this may not be the one for you, also when inside there are more steps to get to... More 

Helpful?
Thank Raymond E
gm123stives, General Manager at Bay St. Ives Bay Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your views, guest feedback is paramount to the success of our business and I for one appreciate your comments. I do hope you were not inconvenienced too much with the few steps leading into the Hotel or the three leading down to the Ballroom and Restaurant, please bear in mind... More 

moretonhampstead
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed November 29, 2015 via mobile

Last minute weekend booking. Great room overlooking the beach. Spotless hotel, lovely hot food with good choice. Entertainment was fun. Great staff. Great value for money thank you. Used reserved parking in garage at back well worth it . Excellent location 5 minutes from the town .

Helpful?
1 Thank linda c
gm123stives, General Manager at Bay St. Ives Bay Hotel, responded to this review

Dear Guest, Thank you so much for the lovely feedback, the team will be delighted with your comments which I will take great pleasure in relaying to everyone today. I very much look forward to welcoming you back on your next visit to St Ives. Regards Steve Stott More 

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