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All 4 Penzance hotels

The Queens Hotel

3.0 of 5 Hotel   |   The Promenade, Penzance TR18 4HG, England
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Ranked #3 of 4 hotels in Penzance
A recent review
5 of 5 stars reviewed 6 days ago
nuttyoven Plymouth, United Kingdom
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230 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (61)
Date | Rating
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English first
Plymouth, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW via mobile

Love this place, 3 years in a roll we have stay here. The staff are so friendly, it like being part of the family.wonderful views across mounts bay.excellent food, amazing value for money.Got talking to one of the staff(jonny?) about the local rugby team. Nicole and lucinda do an excellent job of making you feel welcome.

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Bristol, United Kingdom
1 review
2 of 5 stars Reviewed 1 week ago NEW

The hotel is in situated in a good location; on the sea-front and within walking distance to the town centre. However, the price at £164 was exorbitant for a cramped, pokey and dark room with side view of the sea. Queens hotel is in great need of refurbishment; the decor, furniture and furnishings are incredibly dated and dreary reminiscent of... More

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Nigel P, Guest Relations Manager at The Queens Hotel, responded to this review

Dear Anon, Thank you for your review. We are sorry that you feel you overpaid for your room. We must remind you that, as it is August, it is peak season and so our rates are higher and our hotel is very busy. While many of our rooms are sea-facing and quite spacious, some rooms are to the side and... More

Reading, United Kingdom
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

The room was not in the best of repair. The sea view was fantastic, but the windows were filthy. We had a storm on the first night coming straight off the sea and even that couldn't shift the dirt on the glass. On top of that, our room wasn't cleaned for the 3 nights we were there (we know because... More

Was this review helpful? Yes 1
Nigel P, Guest Relations Manager at The Queens Hotel, responded to this review

Dear Dr, Thank you for your review and comments. Our rooms are cleaned daily and decorated annually, so we are naturally upset that the rooms were not to your expectations. We shall be carrying out an audit of the rooms this weekend, taking note of your comments to make sure the experience is not repeated. The wifi is also in... More

Bristol
Contributor
11 reviews 11 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 1 week ago

Loud pop music greets you... Along with a stair lift from the car park. It's not a great first impression. The sea view rooms are beautiful but take your ear plugs. Boy racers will keep you awake all night. You will get very little sleep. I will not be rushing back to stay here again.

Was this review helpful? Yes 1
Nigel P, Guest Relations Manager at The Queens Hotel, responded to this review

Mizziek, Thank you for your review and comments. We're not sure that 'loud pop music' greets all our guests. We sometimes have functions in the ballroom, but these are limited in the summer as the restaurant is usually full. So while we cannot dispute your claim, we are at a loss to ascertain where the loud pop music was coming... More

Linlithgow, Scotland, United Kingdom
Top Contributor
65 reviews 65 reviews
19 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed 2 weeks ago

My Sea View single room had a good vantage point of the bay and (looking to the left) St. Michaels Mount. The room was not exactly spacious but not cramped, adequate for an overnight stay. Everything was quite clean if a bit aged; in fact the hotel itself has an old world style & charm about it. The restaurant served... More

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Nigel P, Guest Relations Manager at The Queens Hotel, responded to this review

Colin, Thank you for your review on Tripadvisor. We are pleased that you enjoyed your stay at The Queens Hotel. The wifi has been installed recently and we are already looking to upgrade the service, as we did not know that it would be so popular - so changes are on the way. We don't cut back on the portions... More

Reading, United Kingdom
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Having never been to Cornwell , Penzance looked like the place to go .My husband decided to treat us to 4 nights at the queens hotel on arriving around 7 we were greeted by a lovely receptionist who told us what we needed to know about breakfast and dinner times etc. We went up to our room , great sea... More

Was this review helpful? Yes 2
Nigel P, Guest Relations Manager at The Queens Hotel, responded to this review

JG, Thank you for your review. We're sorry that you experienced some issues with noise coming through the ceiling of the hotel, into your room. We have carried out a thorough investigation and have isolated the cause. There is a former speaker system that has been wired into a radio that used to be used by staff while they were... More

Cambridgeshire, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed in the hotel as a family with our son and a little dog. The room was overlooking the sea and was excellent: grand and spacious. The bathroom facilities were very good. We had a superb long weekend. Penzance is very conveniently located for driving to St Ives, Lands End, St Michael's Mount and a lot of other attractions.... More

Was this review helpful? Yes 1
Nigel P, Guest Relations Manager at The Queens Hotel, responded to this review

Lucy, That you for reviewing The Queens Hotel on Tripadvisor. As an older hotel, not all our rooms are the same so we're pleased that you had a great view from the room where you stayed. Our staff are well-trained and I'm glad that they helped you in every way that they could. We look forward to seeing you next... More

Birmingham, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I had not stayed at The Queens Hotel before and after reading a few reviews on here I was a little nervous as we had my 83 year old mom with us. However I need not have worried at all. The hotel was wonderful. it was spotless clean and the towels were changed daily. The room was tidied daily. The... More

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Nigel P, Guest Relations Manager at The Queens Hotel, responded to this review

Bonnie, Thank you for your kind review and comments. We're pleased that your mother enjoyed her stay, and that everything was clean and to your liking. The Queens Hotel is a traditional hotel, and we pride ourselves on our service and friendliness. We look forward to seeing you next year. Regards, Nigel Pengelly. More

Houston, Texas
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago via mobile

We stayed on a Saturday & Sunday at the Queens hotel mid July 2014. Upon arrival we discovered the lift was broken and would not be repaired to the following Monday morning. So our daily workouts were scheduled into our visit ;) The other problem was the Wi-Fi it was absolutely horrible The worse we came across during our entire... More

Was this review helpful? Yes
Nigel P, Guest Relations Manager at The Queens Hotel, responded to this review

Kat, Thank you for your kind review. The lift has been repaired and is in complete working order and we are having the wifi improved. We are glad that you found the stay comfortable, and that you enjoyed the breakfast. Please do come again next year when the lift will be working, and the wifi much faster. Regards, Nigel Pengelly. More

Reading, United Kingdom
Senior Contributor
43 reviews 43 reviews
12 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Booked for one night at the weekend and nothing wrong, I guess it just missed the wow factor. I paid top whack because it was one of the last rooms available in Penzance and if it ihad been cheaper I guess I could have come away happier. Basically I feel I spend too much for what it was ...

Was this review helpful? Yes 1
Nigel P, Public Relations Manager at The Queens Hotel, responded to this review

Bob, Thank you for your review of The Queens Hotel. We're sorry that The Queens Hotel didn't provide the 'wow' factor for you. The Queens Hotel is a traditional seaside hotel, with a fine pedigree in service and food. Our location is also one of its redeeming features. If you do choose to stay again, we'd be happy to point... More

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Additional Information about The Queens Hotel

Address: The Promenade, Penzance TR18 4HG, England
Location: United Kingdom > England > Cornwall > Penzance
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Queens Hotel 3*
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Also Known As:
The Queens Hotel Penzance, Cornwall

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Amenities

Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Family run 3 Star Victorian hotel situated on the promenade in Penzance. 70 bedrooms - all en-suite enjoying pride of place in Mounts Bay with views of St Michaels Mount, Newlyn and the Lizard PeninsulaFree car parking, Free WiFi access and disabled access to the hotel. ... more   less 
Number of rooms
70

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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