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The Queens Hotel

The Promenade, Penzance TR18 4HG, England
Hotel amenities
The Queens Hotel
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Ranked #4 of 4 Hotels in Penzance
A recent review
4 of 5 stars reviewed 5 days ago
Afctripod
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279 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Margate, United Kingdom
Reviewer
4 reviews 4 reviews
1 of 5 stars Reviewed 5 days ago NEW via mobile

Booked this hotel for myself my mum and my mums 89 year old cousin who's disabled For a start the hotel is in great need of refurbishment the room I book for myself and my mums 89 year old cousin was for a disabled person, well the room was at the back of the hotel (not what I expected for... More 

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Nigel P, Public Relations Manager at The Queens Hotel, responded to this review

Vicki, Thank you for your review. There are toilets on the ground floor of the hotel, and we have just installed brand new disabled toilets on the first floor of the hotel. The disabled toilets on the first floor are right next to the lift. We discussed the disabled access / toilets with a disability consultant who advised us that... More 

Top Contributor
77 reviews 77 reviews
21 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

The Queens Hotel Penzance is directly on the seafront. Though in need of a new coat of paint it's a great place to stay. The front desk staff were really nice helpful and funny My room was a sea view which I only had because the hotel was busy, needless to say there is a premium for the view, about... More 

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Bath, United Kingdom
Contributor
13 reviews 13 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We stayed at The Queens Hotel last weekend. We were part of a coach party, but was pleased that guests were treated as individuals, rather than just another coach party. We had half board and we thought the meals were of very good quality, with plenty of local fresh fish to choose from. The beds were comfortable, and although the... More 

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Bristol, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Situated right on the sea front, my family and I had decided to take a late break, we had a family room which was a good size and clean and tidy, personally found it a little quirky/dated but all added to the charm really and typical of a historic British seaside hotel. Breakfast was enjoyable and staff were friendly. Was... More 

Was this review helpful? Yes 1
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed for four nights. Not the most up to date hotel, but the food is good and the staff are brilliant. Reading other reviews it looks like some rooms are quite small. My room, 67, was huge with a big bathroom. The only drawback was the view over the car park at the back. The staff were really good, nothing... More 

Was this review helpful? Yes 1
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 4 weeks ago

We rocked up having nearly lost our Volvo at sea covered in sand and with a car full of salty mess. The friendly staff didn't laugh at us as we fell crustily through the doorway. We had driven around trying to find a hotel that would launder everything in our car and lo and behold, the Queens came through for... More 

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Nigel P, Public Relations Manager at The Queens Hotel, responded to this review

Gina, Thank you for your kind review. We always seek to make life as easy as possible for our guests, and we are pleased that you like our service ad hotel agreeable. Please do come again, and we hope that your car is OK... More 

Farnham, United Kingdom
Reviewer
4 reviews 4 reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed March 15, 2015

We have been given one night stay in this hotel from Traves Perkings. Reading reviews we knew we shouldn't expect much but still we have decided to go. I rung the reception about a week before our stay to ask how much it would be to stay there one night before as well, I have been quoted £120, when looked... More 

Was this review helpful? Yes 3
Nigel P, Public Relations Manager at The Queens Hotel, responded to this review

Anicka, Thank you for finding the time to write a review for The Queens Hotel. First, we don't take bookings from Travis Perkins - so we're not sure why they gave you a one night stay at the hotel. Room prices change, especially online, due to supply, the type of room and also the booking agent. We get very few... More 

BRIXHAM
Contributor
16 reviews 16 reviews
16 hotel reviews
59 helpful votes 59 helpful votes
2 of 5 stars Reviewed February 22, 2015

Room Freezing ,seal on window broken ,Single sheet on Double bed ,Can hear person in next room snoring .BATHROOM a joke never been able to sit on the Toilet, Shave - Shower at the same time .8 ft by 2 and a halve ft ...2ft step into shower ,Brush your teeth and gargle bend down to the sink and your... More 

Was this review helpful? Yes 3
Nigel P, Public Relations Manager at The Queens Hotel, responded to this review

Dear Moe Kelly, Thank you for your review. We have looked into your comments and will be making an inspection of your room, in relation to the issues that you raise. All our rooms are heated and so we are unsure why you found yours to be so cold. The Queens Hotel is a traditional family hotel and while we... More 

plymouth
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 21, 2015

Just had 4 nights at Queens, booked through Majestic. Our first room didn't have a bath, but there was no problem in changing rooms. Yes it's a bit old fashioned but lovely and clean . Beautiful white fluffy towels changed each day and the food was excellent . The staff are lovely, really friendly and helpful. Thoroughly enjoyed our stay... More 

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Nigel P, Public Relations Manager at The Queens Hotel, responded to this review

Belinda, Thank you for your kind review. The Queens Hotel is a traditional hotel, with an onus on customer cafe and comfort. We're always happy to offer other rooms, if they are available. We look forward to welcoming you again. Nigel Pengelly. More 

Rugby, United Kingdom
Contributor
20 reviews 20 reviews
7 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed February 18, 2015 via mobile

We had a lovely stay here. We booked at the last minute after a stressful few weeks which meant we just had to get away, and got a great deal given it was at the end of the summer holidays. The room was lovely and had a really nice view overlooking the promenade. It was in good condition. The communal... More 

Was this review helpful? Yes
Nigel P, Public Relations Manager at The Queens Hotel, responded to this review

Laura, Thank you for your kind review. We're pleased you enjoyed your stay, enjoying the view, and facilities. Did you park in our free car pack at the back of the hotel? Parking there is free, and there is usually enough for all our guests. Nigel Pengelly. More 

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