We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 86 Penzance B&Bs / inns

The Lugger Hotel

3.0 of 5 Small Hotel   |   The Promenade, 3 Marine Terrace, Penzance TR18 4DL, England
Hotel website
Hotel amenities
Special Offer
Summer Saver
Save Saved
You added The Lugger Hotel to your Saves list
The Lugger Hotel
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
52%
Ranked #71 of 86 Penzance B&B and Inns
A recent review
3 of 5 stars reviewed 5 days ago
Susan P Chippenham, United Kingdom
  • Overview
  • Reviews (104)
  • Photos (16)
  • Amenities
  • Q&A
  • Room tips (24)
  • More
Write a Review

104 people have reviewed this hotel

Traveler rating
    23
    28
    15
    21
    17
See reviews for
22
50
6
5
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • Any
English first
Chippenham, United Kingdom
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Stayed over for one night prior to catching the Isles Of Scilly ferry. We had 2 rooms 18 & 9. Both did what we needed them to and provided us with somewhere to put our heads overnight. Room 9 is the honeymoon suite (we got upgraded! Yay!) and has very impressive views and is really spacious. There were only a... More

Was this review helpful? Yes
Lugger H, Guest Relations Manager at The Lugger Hotel, responded to this review

Thank you for completing a review of our hotel we are pleased that you enjoyed your one night stay, and we note your comments, some of which are being implemented at the end of this season. More

Manchester, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

One review I read said it's not trying to be the Ritz. Whilst that is true, it does have a Fawlty Towers feel about it. It's not awful but is just very outdated. I stayed in room 1 which was a double. It was en-suite and had a decent enough shower. Sink was outside the shower/toilet room though on a... More

Was this review helpful? Yes
Lugger H, Guest Relations Manager at The Lugger Hotel, responded to this review

Thank you for completing a review of our hotel, we are pleased that you enjoyed your stay here, we note your comments with regards to your room being in need of an update, we are slowly refurbishing the hotel and have been very busy revamping some of the hotel bedrooms as well as the restaurant & bars, this you may... More

Pontyclun, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The Lugger does not pretend to be 'The Ritz'. It is not meant to be but it offers agreat place to stay. The windows had all been replaced as we arrived and our romm (14, on the front) was fresh and spotlessly clean. The en-suite, albeit small, was also well kept. The staff were very friendly at a very busy... More

Was this review helpful? Yes 1
Lugger H, Guest Relations Manager at The Lugger Hotel, responded to this review

Thank you for completing a review of our hotel, we are pleased that you enjoyed your stay with us, we note your comments with regards to some voile or net curtains for our front facing sea view windows and this is something which we will be looking into for next season. More

London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Arrived in Penzance on Wednesday to be part of the Golowan festival for the 3rd year. Have been to restaurant before but never stayed at the hotel. The hotel was having new windows fitted when we arrived, which we was told was following the winter storms, our were changed the following day we arrived, and what a beautiful view we... More

Was this review helpful? Yes
Lugger H, Guest Relations Manager at The Lugger Hotel, responded to this review

Thank you for completing a review of our hotel, we are so pleased that you enjoyed your stay with us and that the Golowan celebrations were embraced by you, arriving at this time of year can be a bit of a shock for some of our guests as the town is completely buzzing with over 35,000 extra bodies attending the... More

Newport, United Kingdom
2 reviews
2 of 5 stars Reviewed 4 weeks ago

This place is soooooo out dated it has to be seen to be believed! The wll paper was falling off the ceiling, no hot water at 7am or at 7pm! It is a comedian's dream joke about british sea side hotels from he 60's or 70's. The only thing that comes to mind is "Faulty Towers" only it's not funny... More

Was this review helpful? Yes
Lugger H, Guest Relations Manager at The Lugger Hotel, responded to this review

Thank you for completing a review of our hotel we are sorry that we did not meet your expectations, with regards to the lack of hot water this was for approximately 1 hour in the evening as the boiler over-ride button had responded to a short power cut, so no guests were without water for too long. We are in... More

London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed June 18, 2014

Not a great place at all. Very old fashioned and it desperate need of an overhaul. Old threadbare carpets, rotten windows etc. The room was enormous and the ensuite clean but really not up to modern standards. Our room was also at the back and there was a noisy air con unit right outside which buzzed loudly all night; the... More

Was this review helpful? Yes
seeking only the best
Senior Contributor
44 reviews 44 reviews
22 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed June 9, 2014

We love the staff and the location but, sadly we had a room that so needed refurbishing. The public areas are fine. The food was good. It is the rooms. New windows, carpets, showers and just about everything. However, we will return but, ask for a different room.

Was this review helpful? Yes
London, England, United Kingdom
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed April 21, 2014

Its a bit pricey for the facilities that it offers..The hotel is quite old and rooms clearly reflects the age. They have kept it clean though and all the towels and bed are very clean. Location is about 10mins walk from the station and is very near to the high street. Breakfast and other items are priced high. Had to... More

Was this review helpful? Yes 1
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed April 19, 2014

I have stayed in this hotel on the 18/04 with the family, unfortunately. The room was overall very bad, with old settings, with bad smell and completely run down, the carpet was so dirty that I just couldn't stay without shoes on to give and idea. The bed and towels were clean and the staff was friendly. Certainly won't stay... More

Was this review helpful? Yes 1
Plymouth, United Kingdom
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed April 18, 2014

The location cannot be faulted however, this must be the only justification for the price. Some of the money could do with being invested on the place and maybe some staff training would be a good idea. Whilst I don't expect staff to have attended charm school, basic manners and a smile now and again, would be the minimum you... More

Was this review helpful? Yes
Owners: What's your side of the story?
If you own or manage The Lugger Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to The Lugger Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Lugger Hotel

Address: The Promenade, 3 Marine Terrace, Penzance TR18 4DL, England
Phone Number:
Location: United Kingdom > England > Cornwall > Penzance
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Lugger Hotel 3*
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Venere and Tingo so you can book your The Lugger Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Lugger Hotel Penzance
The Lugger Hotel Penzance, Cornwall

16 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (10)
Viewed
View from room (1)
Viewed
Dining (4)
Viewed
Room/suite (3)
Viewed
Other (2)

Management photos: Courtesy of the property manager

Viewed
All management photos (7)
Viewed
Room/suite (5)
Viewed
Dining (2)

Amenities

Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Wheelchair access
Hotel Class
Number of rooms
19

Questions & Answers

Enter your question for this accommodation's staff to answer. Other travelers may answer as well.
    Posting guidelines

    See which rooms travelers prefer