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The Lugger Hotel

The Promenade, 3 Marine Terrace, Penzance TR18 4DL, England
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The Lugger Hotel
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Ranked #75 of 89 Penzance B&B and Inns
A recent review
5 of 5 stars Reviewed May 26, 2015
Megan53M Bristol, United Kingdom
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128 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Bremen, Germany
Level Contributor
3 reviews
1 of 5 stars Reviewed 3 weeks ago

I arrived in the evening to stay overnight, having planned to take the ferry to St. Mary's. The Location was quite near the quay. That is about the only good thing I can write about this place to stay. I would not dare call it hotel. No people to man reception (either morning or evening), very little conversation or helpfulness... More 

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Penzance, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed May 31, 2015 via mobile

Where do i start. Booked a table for the sun carvery. We were waited on by the owners gran as they were very busy. Very pleasant women but she didn't have a clue. Gave us a childs ticket and we got a very small lunch. They tried to charge us 3 pounds over the price for a bottle of wine.... More 

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Travelers are raving about these Penzance hotels

Cardiff, United Kingdom
Level Contributor
63 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
1 of 5 stars Reviewed May 27, 2015

This was a last minute booking, I knew it wasn't going to be great, but I wasn't expecting it to be so bad. The room smelt musty, mixture of new furniture and furniture from the 1970's. New carpet but skirting boards need painting as does the whole room. No bedside tables or lamps, curtains too short, street lighting is so... More 

Was this review helpful? Yes 1
Bristol, United Kingdom
1 review
5 of 5 stars Reviewed May 26, 2015

We were away for a short break with our two dogs and from the moment we arrived nothing was too much trouble for the hardworking staff. Our room admittedly could have done with a coat of paint but heck we had dogs with us and we only slept there (massive double bed was soo comfortable), so with that in mind... More 

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Tewkebury
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed May 20, 2015

We had a friendly welcome and the room was lovely with the most amazing panoramic view. Have to agree that the hotel is a little "tired" but as value for money and certainly for our purpose, which was to have a relaxing weekend away with friends, do some fishing and have a few drinks, we couldn't fault it. Breakfast was... More 

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Champlemy, France
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed May 15, 2015

My wife and I were unfortunately booked into this hotel after our flight was cancelled to the Isles of Scilly. After having lived in Cornwall for 30 years, we knew of the perhaps 'not perfect' reputation of this hotel beforehand, but were unprepared for our 'experience'. We presented ourselves at 'reception' which afforded no welcoming atmosphere and in fact resembled... More 

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London, United Kingdom
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed May 10, 2015

The view and closeness to the seaside is a true benefit of this hotel. Unfortunately the service and dated nature of the hotel takes away from the view. Service on arrival was very abrupt leaving you feeling like an inconvenience as opposed to a paying guest. Room was clean with great view. No sink for cleaning hands in the dated... More 

Was this review helpful? Yes 1
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed May 5, 2015

The service that you receive here is absolutely dismal, we would never stay here again. Upon arrival at the hotel we pushed a buzzer to get the attention of the manager, who abruptly came over the intercom asking us what we wanted. When she finally made her way to the desk where no pleasantries were exchanged, she was extremely abrasive.... More 

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Letchworth, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed February 19, 2015

Never again! and rancid butter at breakfast, apart from that Penzance is a lovely place just a pity it was ruined by staying at a place like this, and it was not the cheapest place to stay either, I was quite offended looking at the photos they use to promote this glorified crack house

Was this review helpful? Yes 5
creator58
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed February 10, 2015

I recently had a party in the function room and it was a great evening.The staff couldnt have been more helpful,friendly and accommodating and I really recommend to anyone wishing to have a party here

Was this review helpful? Yes 1
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