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All 89 Penzance B&Bs / inns

The Lugger Hotel

3.0 of 5 Small Hotel   |   The Promenade, 3 Marine Terrace, Penzance TR18 4DL, England
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Ranked #75 of 89 Penzance B&B and Inns
A recent review
3 of 5 stars reviewed 2 weeks ago
Chris E Droitwich, United Kingdom
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113 reviews from our community

Traveler rating
    23
    29
    18
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    21
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25
53
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6
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
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English first
Crewe, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago

I travelled to Penzance on business as I do 1/2 days a month. I was booked into this hotel last minute by my client. Upon arrival @ 19.45 I waited 10 minutes for anyone to tend to me. When the member of staff took me to my room I climbed a number of flights of stairs through dark dated corridors... More

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Droitwich, United Kingdom
Senior Contributor
33 reviews 33 reviews
11 hotel reviews
65 helpful votes 65 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We booked at the last minute and were offered a sea-view room for just £85. Given the location and a lovely bay window to sit in it was good value. The following main points seem relevant if you are thinking about staying: +tive: Once you can find a space, parking on the sea front by the hotel seems completely unrestricted... More

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Lugger H, Guest Relations Manager at The Lugger Hotel, responded to this review

Thank you for completing a review of our hotel we are pleased that you enjoyed your stay here, your comments are very much appreciated. More

Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Oh dear what a waste. It could be an absolute fantastic hotel, however it's not at this moment. Thread bear carpet, not sure what to say about the decor. The bedding and towels were extremely clean plus point. Everything else is a shambles. I paid extra for a sea view which was good overlooking the bay. £98 for bed and... More

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Lugger H, Guest Relations Manager at The Lugger Hotel, responded to this review

Thank you for completing a review of our hotel we are sorry that we did not meet your expectations, we are currently refurbishing our hotel bedrooms - having experienced the bad flooding back in February our original plans had to be put on hold in order to refurbish the ground floor, Restaurant & x 2 bars, Autumn will see our... More

Birmingham, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

I booked the hotel with trepidation having read previous reviews but was relieved to find that the room was excellent. It seemed to be newly decorated with a large comfortable double bed and and spotless walls. There was an ample wardrobe in one corner as well as a reasonable HD flatscreen tv in the other (N.B. The signal on bbc... More

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Lugger H, Guest Relations Manager at The Lugger Hotel, responded to this review

Thank you for completing a review of our hotel we are pleased that you enjoyed your stay here, from time to time when the tide is high we do experience slight smells within the sewer system this is because we are so close to the sea, if & when a guest mentions this to us we do flush the whole... More

Worcestershire, United Kingdom
1 review
3 of 5 stars Reviewed 3 weeks ago via mobile

My daughter and I stayed at the lugger both before and after our trip to IOS for one night each way. I had booked the rooms ( the only ones I could find in Penzance in the main holiday season who were willing to take us for one night stays - gold star for this!) before reading Tripadvisor reviews so... More

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Lugger H, Guest Relations Manager at The Lugger Hotel, responded to this review

Thank you for completing a review of our hotel we are pleased that you enjoyed your stay here, we note your comments with regards to room 17 needing a refurbishment and this is on our plans for the Autumn. More

Worcester, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

This was a disaster from start to end. Surly receptionist asked me to settle up ON ARRIVAL, although I had paid 50 on booking through laterooms.com (mistake), I refused and said I would pay on departure. The room was 'tatty; with carpet badly fitted, woodwork scratched and knocked, walls grubby,no proper wardrobe apart from some narrow cupboard behind the door.... More

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Chippenham, United Kingdom
Contributor
11 reviews 11 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 27, 2014

Stayed over for one night prior to catching the Isles Of Scilly ferry. We had 2 rooms 18 & 9. Both did what we needed them to and provided us with somewhere to put our heads overnight. Room 9 is the honeymoon suite (we got upgraded! Yay!) and has very impressive views and is really spacious. There were only a... More

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Lugger H, Guest Relations Manager at The Lugger Hotel, responded to this review

Thank you for completing a review of our hotel we are pleased that you enjoyed your one night stay, and we note your comments, some of which are being implemented at the end of this season. More

Manchester, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 25, 2014

One review I read said it's not trying to be the Ritz. Whilst that is true, it does have a Fawlty Towers feel about it. It's not awful but is just very outdated. I stayed in room 1 which was a double. It was en-suite and had a decent enough shower. Sink was outside the shower/toilet room though on a... More

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Lugger H, Guest Relations Manager at The Lugger Hotel, responded to this review

Thank you for completing a review of our hotel, we are pleased that you enjoyed your stay here, we note your comments with regards to your room being in need of an update, we are slowly refurbishing the hotel and have been very busy revamping some of the hotel bedrooms as well as the restaurant & bars, this you may... More

Pontyclun, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 11, 2014

The Lugger does not pretend to be 'The Ritz'. It is not meant to be but it offers agreat place to stay. The windows had all been replaced as we arrived and our romm (14, on the front) was fresh and spotlessly clean. The en-suite, albeit small, was also well kept. The staff were very friendly at a very busy... More

Was this review helpful? Yes 1
Lugger H, Guest Relations Manager at The Lugger Hotel, responded to this review

Thank you for completing a review of our hotel, we are pleased that you enjoyed your stay with us, we note your comments with regards to some voile or net curtains for our front facing sea view windows and this is something which we will be looking into for next season. More

London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 30, 2014

Arrived in Penzance on Wednesday to be part of the Golowan festival for the 3rd year. Have been to restaurant before but never stayed at the hotel. The hotel was having new windows fitted when we arrived, which we was told was following the winter storms, our were changed the following day we arrived, and what a beautiful view we... More

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Lugger H, Guest Relations Manager at The Lugger Hotel, responded to this review

Thank you for completing a review of our hotel, we are so pleased that you enjoyed your stay with us and that the Golowan celebrations were embraced by you, arriving at this time of year can be a bit of a shock for some of our guests as the town is completely buzzing with over 35,000 extra bodies attending the... More

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Additional Information about The Lugger Hotel

Address: The Promenade, 3 Marine Terrace, Penzance TR18 4DL, England
Phone Number:
Location: United Kingdom > England > Cornwall > Penzance
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Lugger Hotel 3*
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Also Known As:
Lugger Hotel Penzance
The Lugger Hotel Penzance, Cornwall

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