We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 90 Penzance B&Bs / inns

The Lugger Hotel

3.0 of 5 Small Hotel   |   The Promenade, 3 Marine Terrace, Penzance TR18 4DL, England
Hotel amenities
The Lugger Hotel
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 1 more site!
Save Saved
You added The Lugger Hotel to your Saves list
48%
Ranked #75 of 90 Penzance B&B and Inns
A recent review
4 of 5 stars reviewed 1 week ago
alan_uk1953 Scarborough, United Kingdom
Write a Review

115 reviews from our community

Traveler rating
    23
    30
    18
    23
    21
See reviews for
25
53
9
6
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
  • All months
    (115)
  • Mar-May only
    (25)
  • Jun-Aug only
    (46)
  • Sep-Nov only
    (37)
  • Dec-Feb only
    (7)
All months
Scarborough, United Kingdom
Top Contributor
105 reviews 105 reviews
22 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 1 week ago

After a very warm welcome we were shown to our room which looked great and had wonderful sea views. There were some minor problems with it but they were more than made up by the friendliness of the staff. The evening meal was wonderful

Was this review helpful? Yes
London, England, United Kingdom
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

When I first saw my room at The Lugger Hotel I was pleased. It looked spacious, light and clean. It didn't take me long to notice the problems. The television didn't work. I told the manager and he said he'd see to it. However, he didn't do anything and my first night was without TV or radio. The second day... More

Was this review helpful? Yes
Crewe, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed September 3, 2014

I travelled to Penzance on business as I do 1/2 days a month. I was booked into this hotel last minute by my client. Upon arrival @ 19.45 I waited 10 minutes for anyone to tend to me. When the member of staff took me to my room I climbed a number of flights of stairs through dark dated corridors... More

Was this review helpful? Yes 1
Droitwich, United Kingdom
Senior Contributor
33 reviews 33 reviews
11 hotel reviews
65 helpful votes 65 helpful votes
3 of 5 stars Reviewed August 29, 2014

We booked at the last minute and were offered a sea-view room for just £85. Given the location and a lovely bay window to sit in it was good value. The following main points seem relevant if you are thinking about staying: +tive: Once you can find a space, parking on the sea front by the hotel seems completely unrestricted... More

Was this review helpful? Yes 1
Lugger H, Guest Relations Manager at The Lugger Hotel, responded to this review

Thank you for completing a review of our hotel we are pleased that you enjoyed your stay here, your comments are very much appreciated. More

Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed August 26, 2014

Oh dear what a waste. It could be an absolute fantastic hotel, however it's not at this moment. Thread bear carpet, not sure what to say about the decor. The bedding and towels were extremely clean plus point. Everything else is a shambles. I paid extra for a sea view which was good overlooking the bay. £98 for bed and... More

Was this review helpful? Yes 1
Lugger H, Guest Relations Manager at The Lugger Hotel, responded to this review

Thank you for completing a review of our hotel we are sorry that we did not meet your expectations, we are currently refurbishing our hotel bedrooms - having experienced the bad flooding back in February our original plans had to be put on hold in order to refurbish the ground floor, Restaurant & x 2 bars, Autumn will see our... More

Birmingham, United Kingdom
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 25, 2014

I booked the hotel with trepidation having read previous reviews but was relieved to find that the room was excellent. It seemed to be newly decorated with a large comfortable double bed and and spotless walls. There was an ample wardrobe in one corner as well as a reasonable HD flatscreen tv in the other (N.B. The signal on bbc... More

Was this review helpful? Yes 3
Lugger H, Guest Relations Manager at The Lugger Hotel, responded to this review

Thank you for completing a review of our hotel we are pleased that you enjoyed your stay here, from time to time when the tide is high we do experience slight smells within the sewer system this is because we are so close to the sea, if & when a guest mentions this to us we do flush the whole... More

Worcestershire, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 22, 2014 via mobile

My daughter and I stayed at the lugger both before and after our trip to IOS for one night each way. I had booked the rooms ( the only ones I could find in Penzance in the main holiday season who were willing to take us for one night stays - gold star for this!) before reading Tripadvisor reviews so... More

Was this review helpful? Yes
Lugger H, Guest Relations Manager at The Lugger Hotel, responded to this review

Thank you for completing a review of our hotel we are pleased that you enjoyed your stay here, we note your comments with regards to room 17 needing a refurbishment and this is on our plans for the Autumn. More

Worcester, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 17, 2014

This was a disaster from start to end. Surly receptionist asked me to settle up ON ARRIVAL, although I had paid 50 on booking through laterooms.com (mistake), I refused and said I would pay on departure. The room was 'tatty; with carpet badly fitted, woodwork scratched and knocked, walls grubby,no proper wardrobe apart from some narrow cupboard behind the door.... More

Was this review helpful? Yes 1
Chippenham, United Kingdom
Contributor
11 reviews 11 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed July 27, 2014

Stayed over for one night prior to catching the Isles Of Scilly ferry. We had 2 rooms 18 & 9. Both did what we needed them to and provided us with somewhere to put our heads overnight. Room 9 is the honeymoon suite (we got upgraded! Yay!) and has very impressive views and is really spacious. There were only a... More

Was this review helpful? Yes
Lugger H, Guest Relations Manager at The Lugger Hotel, responded to this review

Thank you for completing a review of our hotel we are pleased that you enjoyed your one night stay, and we note your comments, some of which are being implemented at the end of this season. More

Manchester, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 25, 2014

One review I read said it's not trying to be the Ritz. Whilst that is true, it does have a Fawlty Towers feel about it. It's not awful but is just very outdated. I stayed in room 1 which was a double. It was en-suite and had a decent enough shower. Sink was outside the shower/toilet room though on a... More

Was this review helpful? Yes
Lugger H, Guest Relations Manager at The Lugger Hotel, responded to this review

Thank you for completing a review of our hotel, we are pleased that you enjoyed your stay here, we note your comments with regards to your room being in need of an update, we are slowly refurbishing the hotel and have been very busy revamping some of the hotel bedrooms as well as the restaurant & bars, this you may... More

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to The Lugger Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Lugger Hotel

Address: The Promenade, 3 Marine Terrace, Penzance TR18 4DL, England
Location: United Kingdom > England > Cornwall > Penzance
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Lugger Hotel 3*
Number of rooms: 19
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Venere and Tingo so you can book your The Lugger Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Lugger Hotel Penzance
The Lugger Hotel Penzance, Cornwall

22 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (16)
Viewed
View from room (1)
Viewed
Dining (4)
Viewed
Room/suite (3)
Viewed
Other (8)

Management photos: Courtesy of the property manager

Viewed
All management photos (7)
Viewed
Room/suite (5)
Viewed
Dining (2)
Hotels you might also like...
Check In Check Out
Price Your Stay