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The Lugger Hotel

The Promenade, 3 Marine Terrace, Penzance TR18 4DL, England
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The Lugger Hotel
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Ranked #71 of 88 Penzance B&B and Inns
A recent review
5 of 5 stars Reviewed February 10, 2015
creator58 creator58
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120 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Letchworth, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed February 19, 2015

Never again! and rancid butter at breakfast, apart from that Penzance is a lovely place just a pity it was ruined by staying at a place like this, and it was not the cheapest place to stay either, I was quite offended looking at the photos they use to promote this glorified crack house

Was this review helpful? Yes 1
creator58
2 reviews
5 of 5 stars Reviewed February 10, 2015

I recently had a party in the function room and it was a great evening.The staff couldnt have been more helpful,friendly and accommodating and I really recommend to anyone wishing to have a party here

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Bristol, United Kingdom
Contributor
11 reviews 11 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed February 1, 2015

Good location but unfortunately that is where the positives end. The interior is in clear need of attention, peeling wallpaper and damp on the walls. Rooms are very draughty. Light didn't work in the toilet and the shower was a mere dribble. The place smells of cigarette smoke. Breakfast was cold and not even cooked through. Overall unsatisfactory and could... More 

Was this review helpful? Yes 2
Hayle
1 review
5 of 5 stars Reviewed December 7, 2014

From the moment we arrived at the Lugger, we all felt the atmosphere and the decorations were excellent, the staff were warm and welcoming and what can I say about the carvery, this has to rate the best ever, everything was so delicious, the desserts were to die for, all in all we had a fabulous time and we will... More 

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1 review
5 of 5 stars Reviewed November 17, 2014

From the moment that I first set foot in the hotel I was greeted with warmth, courtesy and friendliness. The view from from my room was breathtaking, enjoying views across the bay and St Michaels mount, stunning location and to my surprise free parking along the seafront. Although ample parking in the hotel car park. I have been at the... More 

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Scarborough, United Kingdom
Top Contributor
120 reviews 120 reviews
22 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed October 18, 2014

After a very warm welcome we were shown to our room which looked great and had wonderful sea views. There were some minor problems with it but they were more than made up by the friendliness of the staff. The evening meal was wonderful

Was this review helpful? Yes 1
London, England, United Kingdom
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed September 30, 2014

When I first saw my room at The Lugger Hotel I was pleased. It looked spacious, light and clean. It didn't take me long to notice the problems. The television didn't work. I told the manager and he said he'd see to it. However, he didn't do anything and my first night was without TV or radio. The second day... More 

Was this review helpful? Yes 4
Crewe, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
23 helpful votes 23 helpful votes
1 of 5 stars Reviewed September 3, 2014

I travelled to Penzance on business as I do 1/2 days a month. I was booked into this hotel last minute by my client. Upon arrival @ 19.45 I waited 10 minutes for anyone to tend to me. When the member of staff took me to my room I climbed a number of flights of stairs through dark dated corridors... More 

Was this review helpful? Yes 3
Droitwich, United Kingdom
Senior Contributor
33 reviews 33 reviews
11 hotel reviews
68 helpful votes 68 helpful votes
3 of 5 stars Reviewed August 29, 2014

We booked at the last minute and were offered a sea-view room for just £85. Given the location and a lovely bay window to sit in it was good value. The following main points seem relevant if you are thinking about staying: +tive: Once you can find a space, parking on the sea front by the hotel seems completely unrestricted... More 

Was this review helpful? Yes 1
Lugger H, Guest Relations Manager at The Lugger Hotel, responded to this review

Thank you for completing a review of our hotel we are pleased that you enjoyed your stay here, your comments are very much appreciated. More 

Senior Contributor
22 reviews 22 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed August 26, 2014

Oh dear what a waste. It could be an absolute fantastic hotel, however it's not at this moment. Thread bear carpet, not sure what to say about the decor. The bedding and towels were extremely clean plus point. Everything else is a shambles. I paid extra for a sea view which was good overlooking the bay. £98 for bed and... More 

Was this review helpful? Yes 1
Lugger H, Guest Relations Manager at The Lugger Hotel, responded to this review

Thank you for completing a review of our hotel we are sorry that we did not meet your expectations, we are currently refurbishing our hotel bedrooms - having experienced the bad flooding back in February our original plans had to be put on hold in order to refurbish the ground floor, Restaurant & x 2 bars, Autumn will see our... More 

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