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The Lugger Hotel

The Promenade, 3 Marine Terrace, Penzance TR18 4DL, England
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132 Reviews from our TripAdvisor Community

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Traveler rating
    27
    33
    18
    28
    26
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27
59
11
7
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
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  • German first
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  • All months
    (132)
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    (32)
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    (11)
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Surrey, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Unexpected stay en route to Scilly, booked first and then saw largely bad reviews and thought oh dear. Reality was that for the budget price I had a lovely room, a super carvery meal, a relaxing drink on a lovely terrace adjacent the sea, and a nice chat to friendly staff. Highly recommended - what do the moaners expect for... More 

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Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Parts of the hotel have been renovated nicely and the view is fantastic but unfortunately our room (family room with seaview) had not been updated (or thoroughly cleaned- think bird poo on windows and mouldy curtains) for about 50years- (think psychedelic carpet and a bulk buy on yellow paint!) There is no sink in the bathroom or window in the... More 

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Travelers are raving about these Penzance hotels

Birmingham, England, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
2 of 5 stars Reviewed 2 weeks ago

This looks good from a location point of view. However the decor is very dated, moldy curtains and wall paper falling off. Sink in the bedroom and not the bathroom. The staff in the bar were really friendly and helpful. However I can't say the same for the woman on reception. This hotel has great potential given its location and... More 

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Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Loved our room! Had such a lovely view and a great stay. Disappointed with the lack of parking as this isn't explained on the Expedia page, so ended up having to walk for a while with heavy bags. The bathroom had a slight smell, but bearable. Lovely restaurant and fab night sleep overall.

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Bremen, Germany
Level Contributor
3 reviews
1 of 5 stars Reviewed June 14, 2015

I arrived in the evening to stay overnight, having planned to take the ferry to St. Mary's. The Location was quite near the quay. That is about the only good thing I can write about this place to stay. I would not dare call it hotel. No people to man reception (either morning or evening), very little conversation or helpfulness... More 

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Penzance, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed May 31, 2015 via mobile

Where do i start. Booked a table for the sun carvery. We were waited on by the owners gran as they were very busy. Very pleasant women but she didn't have a clue. Gave us a childs ticket and we got a very small lunch. They tried to charge us 3 pounds over the price for a bottle of wine.... More 

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Cardiff, United Kingdom
Level Contributor
63 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
1 of 5 stars Reviewed May 27, 2015

This was a last minute booking, I knew it wasn't going to be great, but I wasn't expecting it to be so bad. The room smelt musty, mixture of new furniture and furniture from the 1970's. New carpet but skirting boards need painting as does the whole room. No bedside tables or lamps, curtains too short, street lighting is so... More 

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Bristol, United Kingdom
1 review
5 of 5 stars Reviewed May 26, 2015

We were away for a short break with our two dogs and from the moment we arrived nothing was too much trouble for the hardworking staff. Our room admittedly could have done with a coat of paint but heck we had dogs with us and we only slept there (massive double bed was soo comfortable), so with that in mind... More 

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Tewkebury
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed May 20, 2015

We had a friendly welcome and the room was lovely with the most amazing panoramic view. Have to agree that the hotel is a little "tired" but as value for money and certainly for our purpose, which was to have a relaxing weekend away with friends, do some fishing and have a few drinks, we couldn't fault it. Breakfast was... More 

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Champlemy, France
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed May 15, 2015

My wife and I were unfortunately booked into this hotel after our flight was cancelled to the Isles of Scilly. After having lived in Cornwall for 30 years, we knew of the perhaps 'not perfect' reputation of this hotel beforehand, but were unprepared for our 'experience'. We presented ourselves at 'reception' which afforded no welcoming atmosphere and in fact resembled... More 

Was this review helpful? Yes 2
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