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The Sutherland Hotel

29 Mount Wise, Newquay, England
The Sutherland Hotel
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95 reviews from our community

Traveler rating
    19
    24
    11
    5
    36
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1
6
3
1
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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  • English first
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    (95)
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    (29)
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    (37)
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    (17)
  • Dec-Feb only
    (12)
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1 review
4 of 5 stars Reviewed 2 weeks ago via mobile

Stayed at the Sutherland Hotel for two nights last weekend. We had a slight room mix up to start with and were given the wrong room but this was resolved quickly. The staff are lovely and helpful, especially the lady who kept the bar open to 4am. The showers were good and the beds were comfy, at £18 a night... More 

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3 reviews 3 reviews
1 of 5 stars Reviewed 2 weeks ago

I cannot start to go on about all the bad bad things from Staff rudeness and shear 'Chav' nature to the disgusting rooms and tenants to the smell throughout of either Cannabis, Poo or pisss. To summarise: This place is not fit for a dirty diseased dung bettle

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Kettering
2 reviews
5 of 5 stars Reviewed March 8, 2015

My family stayed here for a mid week break last month. The staff were friendly and booked us in at short notice, which we appreciated. Our room was clean and tidy and excellent value for money, we would definitely return here again . The staff were very helpful in advising us of great places to visit with the children. The... More 

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Birmingham, United Kingdom
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 9, 2014

This place was nothing but a hell hole out of date and broken furniture, mold and cobwebs all over the place leaking ceiling's and the hole place smelt musty and the carpets where full stains and in need of a vacuum and the draft coming through the windows omg the only good thing was the bar was open till 5... More 

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Gloucester, United Kingdom
Contributor
20 reviews 20 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed September 7, 2014

This is strongly the very worst hotel I've had the mispleasure of staying in. Dirty, smelly, everything was broken (incl beds) or in a totally unacceptable condition. Thankfully I was able to de-louse myself on returning home after the worst 2 nights stay I've encountered. Its wasn't cheap either!

Was this review helpful? Yes 3
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 27, 2014

I personally advise NOT to use the hotel, needs some major repair work, door broken, no toilet roll, noisy and not very hygienic, disappointed for the holiday, the staff are nice but the cleaners do not even attempt to ask if you need anything, we also found bugs and black mould on most of the walls.

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1 review
5 of 5 stars Reviewed August 12, 2014

love the sutherland hotel , basic but clean and cheap , staff really friendly and the breakfast was superb .ideal location to everything , shops , restaurants pubs and nightlife . will definately be going back next year

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Minehead, United Kingdom
Top Contributor
57 reviews 57 reviews
5 hotel reviews
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed August 4, 2014

We have stayed there for one night. The room was very basic, but that was all we need - bed and shower. We couldn't find anything and that was last chance or we could sleep on the beach. The lady was honest with us - she had last two rooms and said that one of them had no bathroom door... More 

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Taunton, United Kingdom
1 review
2 of 5 stars Reviewed June 16, 2014

Our room had no toilet door, no towels, shower was either cold, red hot, or a not working. The walls in room vibrated every time someone used a tap. There was a fight outside our room at 5 in the morning. UHT milk was gone off and no staff around to get fresh milk. Ok we didnt expect much as... More 

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Saint Mawgan, Cornwall, United Kingdom
Contributor
16 reviews 16 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 17, 2014

In contrast to many reviews on here, my stay at the Sutherland was a pleasant experience. A friendly welcome, excellent value and a spacious en-suite room a stones throw from Newquay town centre. The bar is cheap, the room was clean and the booking process very straight forward. My only gripe was loud music from a neighbouring room being played... More 

Was this review helpful? Yes 1
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