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The Sutherland Hotel

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29 Mount Wise, Newquay, England
Hotel amenities
The Sutherland Hotel
Ranked #37 of 50 Hotels in Newquay
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93 reviews from our community

Traveler rating
    18
    23
    11
    5
    36
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Families
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3
1
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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    (26)
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Birmingham, United Kingdom
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 9, 2014

This place was nothing but a hell hole out of date and broken furniture, mold and cobwebs all over the place leaking ceiling's and the hole place smelt musty and the carpets where full stains and in need of a vacuum and the draft coming through the windows omg the only good thing was the bar was open till 5... More 

Was this review helpful? Yes 1
Gloucester, United Kingdom
Contributor
18 reviews 18 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed September 7, 2014

This is strongly the very worst hotel I've had the mispleasure of staying in. Dirty, smelly, everything was broken (incl beds) or in a totally unacceptable condition. Thankfully I was able to de-louse myself on returning home after the worst 2 nights stay I've encountered. Its wasn't cheap either!

Was this review helpful? Yes 2
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 27, 2014

I personally advise NOT to use the hotel, needs some major repair work, door broken, no toilet roll, noisy and not very hygienic, disappointed for the holiday, the staff are nice but the cleaners do not even attempt to ask if you need anything, we also found bugs and black mould on most of the walls.

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1 review
5 of 5 stars Reviewed August 12, 2014

love the sutherland hotel , basic but clean and cheap , staff really friendly and the breakfast was superb .ideal location to everything , shops , restaurants pubs and nightlife . will definately be going back next year

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Minehead, United Kingdom
Top Contributor
54 reviews 54 reviews
5 hotel reviews
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed August 4, 2014

We have stayed there for one night. The room was very basic, but that was all we need - bed and shower. We couldn't find anything and that was last chance or we could sleep on the beach. The lady was honest with us - she had last two rooms and said that one of them had no bathroom door... More 

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Taunton, United Kingdom
1 review
2 of 5 stars Reviewed June 16, 2014

Our room had no toilet door, no towels, shower was either cold, red hot, or a not working. The walls in room vibrated every time someone used a tap. There was a fight outside our room at 5 in the morning. UHT milk was gone off and no staff around to get fresh milk. Ok we didnt expect much as... More 

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Saint Mawgan, Cornwall, United Kingdom
Contributor
16 reviews 16 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 17, 2014

In contrast to many reviews on here, my stay at the Sutherland was a pleasant experience. A friendly welcome, excellent value and a spacious en-suite room a stones throw from Newquay town centre. The bar is cheap, the room was clean and the booking process very straight forward. My only gripe was loud music from a neighbouring room being played... More 

Was this review helpful? Yes 1
London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed August 16, 2013

First a reality check, if you are thinking of taking the wife or girlfriend to this place for a romantic/dirty weekend I’d give it a miss and look for another venue because she is likely to be disappointed (unless she downs pints like a rugby player). I would say this hotel is primarily in business to provide a service to... More 

Was this review helpful? Yes 1
1 review
3 of 5 stars Reviewed July 18, 2013 via mobile

Just been with 16 other lads to the Sutherland on my stag do, we were met by a woman in the downstairs bar, she was very friendly and told us all the rules etc... That night, we got back to the hotel at around 3.30 in the morning, where they were happy to still serve us drink! After a few... More 

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Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
24 helpful votes 24 helpful votes
1 of 5 stars Reviewed June 24, 2013

Stayed on the top floor in room 33. The hotel is very smelly, damp and half the furniture in our room was in a state of needing to be chucked out. Shower was dangerous if you can call it a shower one minute scolding hot next freezing cold and water dribbled out. Wouldn't bother with the bar as regarding cheap... More 

Was this review helpful? Yes 2
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Additional Information about The Sutherland Hotel

Address: 29 Mount Wise, Newquay, England
Location: United Kingdom > England > Cornwall > Newquay
Number of rooms: 29
Also Known As:
Sutherland Hotel Newquay
The Sutherland Hotel Newquay, Cornwall

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