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The Sutherland Hotel

29 Mount Wise, Newquay, England
The Sutherland Hotel
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101 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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St Austell, United Kingdom
1 review
1 of 5 stars Reviewed 4 days ago NEW

Imagine your worst possible hotel experience. Double it and it will still come nowhere near to describe this appalling hotel. We were booked in through a company called Chilli |Sauce who insisted we pay our balance before they released the name of the hotel they had booked us in and I now know why. This hotel should be condemned and... More 

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Plymouth, United Kingdom
1 review
5 of 5 stars Reviewed 5 days ago NEW

Excellent hotel for a stag do! Had everything you would want from a stag do hotel including blood stained carpet, mouldy sinks and a hole in the wall. The shower was cold at best and the cleaners knocked on the door at half 7. Perfectly situated just up the hill from the main strip. Don't use their own bar though... More 

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Plymouth, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 5 days ago NEW

Expectations were not too high for a stag hotel but believe me I clearly overestimated just how bad it would be. Minging is too fine a description, filthy, damaged furniture and equipment, electrics looked dodgy and if you think you would get out in an emergency, forget it. they also had the nerve to ask for a security deposit of... More 

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Travelers are raving about these Newquay hotels

1 review
1 of 5 stars Reviewed 5 days ago NEW via mobile

the worst most dirtiest place i have ever stayed..disgusting no bathroom doors carpet not hoovered stained and smelly whole place not cleaned looked like it had seen cleaning products in years. i disinfected everything once i got home

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1 review
1 of 5 stars Reviewed 4 weeks ago

Absolute disgrace of an establishment. I'm hoping I didn't catch aids from my stay here. Broken room doors, violent hateful staff, That god awful stench, flat pints, period blood on my sheets and 2 oaf like men stomping around the place till the early hours banging and screaming. I reckon a night in Dartmoor prison would be a step up... More 

Was this review helpful? Yes 1
Yeovil, United Kingdom
Top Contributor
56 reviews 56 reviews
7 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed May 26, 2015

I stayed at the Sutherland Hotel for 2 nights in a large group of lads on a Stag Weekend from 22 May 2015. This Hotel is great for this type of weekend away in Newquay being a short walk from the beaches, Town centre, Bars & Clubs and there are plenty of places to eat close by. The room was... More 

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1 review
4 of 5 stars Reviewed April 13, 2015 via mobile

Stayed at the Sutherland Hotel for two nights last weekend. We had a slight room mix up to start with and were given the wrong room but this was resolved quickly. The staff are lovely and helpful, especially the lady who kept the bar open to 4am. The showers were good and the beds were comfy, at £18 a night... More 

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Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 11, 2015

I cannot start to go on about all the bad bad things from Staff rudeness and shear 'Chav' nature to the disgusting rooms and tenants to the smell throughout of either Cannabis, Poo or pisss. To summarise: This place is not fit for a dirty diseased dung bettle

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Kettering
2 reviews
5 of 5 stars Reviewed March 8, 2015

My family stayed here for a mid week break last month. The staff were friendly and booked us in at short notice, which we appreciated. Our room was clean and tidy and excellent value for money, we would definitely return here again . The staff were very helpful in advising us of great places to visit with the children. The... More 

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Birmingham, United Kingdom
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 9, 2014

This place was nothing but a hell hole out of date and broken furniture, mold and cobwebs all over the place leaking ceiling's and the hole place smelt musty and the carpets where full stains and in need of a vacuum and the draft coming through the windows omg the only good thing was the bar was open till 5... More 

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