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Merchants Manor

Western Terrace, Falmouth TR11 4QJ, England (Formerly Green Lawns)
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Merchants Manor
Best prices for: 1 room 1 guest
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Ranked #12 of 23 Hotels in Falmouth
A recent review
3 of 5 stars Reviewed September 21, 2012
Steve K Swindon, England, United Kingdom
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278 reviews from our community

Traveler rating
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    41
    14
    6
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62
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Merchants Manor
See the most recent reviews
Swindon, England, United Kingdom
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed September 21, 2012

Stayed at the hotel for one night whilst on a business trip. Arrived late and the reception staff were courtious and friendly. The room was clean and comfortable although I nearly broke my neck stmpbling down two steps that were just inside the room. The bulb in the hallway was not working so the light was poor.If you stay in... More 

Was this review helpful? Yes
lawngreen, Sales & Marketing Manager at Merchants Manor, responded to this review

Thank you for your review and pleasant comments about the staff. However I do apologise for the lack of light in the hallway. I hope we can welcome you back to the hotel on a future visit to Falmouth. Kind regards Karen George Sales & Marketing Manager More 

Newcastle-under-Lyme, United Kingdom
Top Contributor
63 reviews 63 reviews
31 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed September 19, 2012

This hotel has a number of rooms on ground floor level with the consequent lack of views and there was no lift to upper floors. The staff were not particularly friendly and were slow in serving meals. The choice at breakfast was limited and cooked breakfast had to be ordered and then waited for. When it eventually arrived it was... More 

Was this review helpful? Yes 3
lawngreen, Sales & Marketing Manager at Merchants Manor, responded to this review

Thank you for your comments I am sorry that you did not enjoy your visit. All feedback is important to us it helps us to improve our service and enhance the guest experience. The issues you raised have been addressed with the appropriate departments. I apologise again for the nuisances of your stay and do hope we can welcome you... More 

bristol
Contributor
18 reviews 18 reviews
7 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed September 18, 2012

my son and daughter in law chose this venue for his wedding in june, it was perfect. the hotel is lovely, neil and all the staff were brilliant, nothing was too much trouble. it was a perfect day, the accomodation was excellent, the food marvelous. everyone stayed at the hotel and i didnt hear one negative coment. thanks again to... More 

Was this review helpful? Yes 3
lawngreen, Sales & Marketing Manager at Merchants Manor, responded to this review

Delightful comments, thank you very much I will pass on your praises to Neil and the staff. We look forward to seeing you again soon. Kind regards Karen George Sales & Marketing Manager More 

Cornwall, UK
Senior Contributor
27 reviews 27 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed September 16, 2012

My son and daughter-in-law held their wedding reception at the Green Lawns on 8th September and it was a resounding success. The afternoon started with Pimm’s and canapés in the garden, followed by an excellent three course meal in the Trelawney Suite. Neil, the General Manager, took on the role of Master of Ceremonies and discreetly and professionally guided us... More 

Was this review helpful? Yes 3
lawngreen, Sales & Marketing Manager at Merchants Manor, responded to this review

I am delighted to read such a lovely review thank you very much, so glad you all enjoyed such a wonderful day and it all went so smoothly. Thank you again. Kind regards Karen George Sales & Marketing Manager More 

Redruth, England, United Kingdom
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 2, 2012

We got married at Green Lawns just over a week ago and I can honestly say the staff at this hotel made our day perfect (especially Neil). The day ran like clock work because of these people and I cannot thank them enough. When booking our wedding here over a year ago on meeting Neil we knew it was the... More 

Was this review helpful? Yes 3
lawngreen, Sales & Marketing Manager at Merchants Manor, responded to this review

What an amazing review. I am so glad your wedding day was such a success and everything went perfectly. Hopefully we will see you next year on your first wedding anniversary. Kind regards Karen George Sales & Marketing Manager More 

Guildford
Contributor
12 reviews 12 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed August 27, 2012

I stayed here with my partner for 3 nights as the final segment of a week in Cornwall. We were given room 5, which was a mixed blessing! It was a good size, with huge windows, There was a welcoming basket of fruit, a lovely touch, and the four-poster bed fulfilled one of my life's ambitions! The room is on... More 

Was this review helpful? Yes 1
lawngreen, Sales & Marketing Manager at Merchants Manor, responded to this review

Thank you for your review and comments. I am sorry for your issues with the shaver socket I can only apologise that it was not rectified. Kind regards Karen George Sales & Marketing Manager More 

Truro, United Kingdom
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed August 8, 2012

We recently stayed overnight for a family wedding. The wedding ceremony was held in the hotel, and photographs outside in the gardens. The General Manager, Neil must be some kind of Superman! - he was there first thing in the morning, during the ceremony, and still there in the early hours clearing up, still happy as anything. The food was... More 

Was this review helpful? Yes 1
lawngreen, Manager at Merchants Manor, responded to this review

What a super review, thank you so much. We are so pleased the day was such a success and what can I say but the GM is our very own 'man of steel'. Thank you again. Kind regards Karen George Sales & Marketing Manager More 

Bremen, Germany
Top Contributor
95 reviews 95 reviews
76 hotel reviews
66 helpful votes 66 helpful votes
3 of 5 stars Reviewed August 5, 2012

I stayed at the Green Lawns for three nights during a short break with friends in Cornwall. We booked two rooms. One room was tiny, but quite nice. The bathroom was almost bigger than the bedroom. The second room had very low shower pressure, so we asked for it to be fixed. We couldn't even wash our hair... even though... More 

Was this review helpful? Yes
lawngreen, Manager at Merchants Manor, responded to this review

Thank you for your review, I am sorry that we did not meet your expectations and your visit was not as satisfactory as you wished. I would like to apologise for the inconveniences of your stay. Thank you for bringing these matters to our attention hopefully we can now resolve these issues. Kind regards Karen George Sales & Marketing Manager More 

Plymouth, United Kingdom
Senior Contributor
41 reviews 41 reviews
11 hotel reviews
174 helpful votes 174 helpful votes
5 of 5 stars Reviewed August 2, 2012

My Son and his bride had their Wedding reception at the Green Lawns last weekend. There are beautifully manicured gardens at Greenlawns which were perfect for more Wedding Photographs, with tables and chairs for guests to chat and relax and room for children to play. The whole of the proceedings were executed by Neil Slade the Manager with professionalism and... More 

Was this review helpful? Yes 4
lawngreen, Manager at Merchants Manor, responded to this review

Thank you for your lovely review, we are absolutely delighted to read such lovely comments. We are so pleased everthing went so well and it was such a memorable day. Neil and the team look forward to welcoming you back in October for your 30th Wedding Anniversary. Kind regards Karen George Sales & Marketing Manager More 

Luxembourg City
Contributor
18 reviews 18 reviews
16 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 26, 2012

We stayed there for 4 nights with a group, had half board and enjoyed the excellent service, the friendly efficiency at reception and the quality of the food. Some of the rooms looked a bit dusty, but on the whole we were given an excellent value for the money we paid. The preorder for next day's menu worked perfectly and... More 

Was this review helpful? Yes
lawngreen, Manager at Merchants Manor, responded to this review

Thank you for your nice review. I can assure you that your comment has been passed to housekeeping and is being addressed. We are so glad you enjoyed your stay and that you will reccomend us to your friends. Kind regards Karen George Sales & Marketing Manager More 

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