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The Saddle Inn

21 Grosvenor Street, Chester, England
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70 Reviews from our TripAdvisor Community

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Traveler rating
    33
    24
    7
    5
    1
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3
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Melbourne, Australia
Contributor
12 reviews 12 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We enjoyed the position of this quaint hotel,but they didn't serve an evening meal,and a bit over priced,as breakfast was not included,and internet very patchy,if it worked at all.they need to do a few fix it jobs upstairs,rooms hot and stuffy.

Was this review helpful? Yes
mark k, General Manager at The Saddle Inn, responded to this review

Thank you for taking the time to give us your feedback. We always believe tripadvisor should represent a balanced view so if I may pick up on your points. When you made your booking online you would have known that your rate was room only as it clearly states this. Our prices are very competitive given our central location you... More 

Wakefield, United Kingdom
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Stayed here for the races this weekend, great price great location ,lovely big family rooms, comfy beds, staff are friendly and helpful (even though it was really busy ) breakfast and lunch was fresh home cooked and delicious, will definitely stay here again. Although it states cant check in until 3pm the manager gave us one room to get ready... More 

Was this review helpful? Yes 3
mark k, General Manager at The Saddle Inn, responded to this review

Thank you so much for your positive words it was a pleasure looking after you during your stay and are glad you enjoyed our freshly cooked breakfast and lunch. Our aim is always to meet and surpass our customer expectations. We look forward to your return visit. More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

Me and my girlfriend visited Chester for a couple of days and stopped here. It is a lovely little hotel and the rooms are excellent. The location is fantastic as it is literally a two minute walk from the city centre, as well as being close to historical sites such as the Roman Amphitheatre and about a 10 minute walk... More 

Was this review helpful? Yes 3
mark k, General Manager at The Saddle Inn, responded to this review

Thank you for your feedback we are so pleased you enjoyed your stay with us and look forward to welcoming you back soon More 

Chester
Contributor
12 reviews 12 reviews
11 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed here on 23rd May as we were attending a wedding nearby in the City Centre. Check in was quick and we were showed to our room promptly. A nice room, well decorated with tea and coffee facilites. Our bathroom was across the hall but was private. One of the most comfortable beds I have ever slept in. Perfect... More 

Was this review helpful? Yes 2
mark k, General Manager at The Saddle Inn, responded to this review

Thank you for your positive feedback. We look forward to welcoming you back soon from all the team at the Saddle Inn More 

Leicester
Contributor
19 reviews 19 reviews
3 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Me and my partner visited Chester for a couple of nights for his birthday, what a great, historical city! We booked to stay at the saddle inn, we were very pleased when we arrived. The room was very clean and stylish, it felt like a home from home! All the staff and locals were very welcoming and gave us advice... More 

Was this review helpful? Yes 2
mark k, General Manager at The Saddle Inn, responded to this review

Thank you for your kind words we are so pleased you enjoyed your stay with us and look forward to your return visit More 

London, United Kingdom
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Lovely staff, great room size, extremely comfy bed and good atmosphere. Could not ask for more. Very near city centre , easy to get too, very nice bar, discount at their sister pub for food. Slightly poor free wifi on the cloud but apart from that really impressed. We where able to leave bags before and after check in and... More 

Was this review helpful? Yes 2
mark k, General Manager at The Saddle Inn, responded to this review

Thank you for your comments and feedback. We are thrilled that your stay was an enjoyable one. More 

Wandiligong
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed May 28, 2015

Beautifully situated for ease of access to most of the main attractions, the Saddle Inn afforded us most pleasant stay. The hosts are we welcoming and helpful, the room was comfy, the facilities okay and the breakfast delicious. The inn is not the Hilton, but provides a welcoming stay. It has a very cosy bar area, and it serves great... More 

Was this review helpful? Yes 1
mark k, General Manager at The Saddle Inn, responded to this review

Thank you for taking the time to leave us your feedback. We are so happy you enjoyed your stay and thought our breakfast was delicious. We always cook from fresh and use quality ingredients. We don't pretend to be the Hilton and our prices reflect that but we do always offer a level of personal service that beats any chain... More 

Salford, United Kingdom
2 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 26, 2015

We stayed here on Bank Holiday Sunday night after a family trip to Chester Zoo, and booked quite close to the date. We were checked in and looked after very quickly. The rooms were immaculate and very comfortable and the shower was great and really hot. Breakfast in the morning was really good. All in all, well worth the money

Was this review helpful? Yes 1
mark k, General Manager at The Saddle Inn, responded to this review

Thank you for taking the time to review our establishment and giving us such great comments. We hope to welcome you again in the future More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 25, 2015

We would like to recommend everyone to stay at the saddle inn. The staff were so helpful and went out of their way to help us settle in. The food was also really nice - really worth staying around for in the morning.

Was this review helpful? Yes 1
mark k, General Manager at The Saddle Inn, responded to this review

Thank you so much for your kind words in particular your positive comments about our team. It is always great when staff feel their efforts are recognised. Please visit us again soon More 

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 22, 2015

This review is a bit belated, apologies I'm new to Tripadvisor! We stayed last summer and had a lovely stay. We arrived early but they agreed to look after our bags until the room was ready so that we could go and explore the beautiful Chester without being weighed down. It's a nice traditional pub with a horse racing theme... More 

Was this review helpful? Yes
mark k, General Manager at The Saddle Inn, responded to this review

Thank you so much for leaving such positive feedback.. As it was some time ago we can't really comment on the delay at breakfast. At busy times there can be a little delay especially if patrons come down for breakfast at the same time. All breakfasts are cooked to order to ensure freshness and satisfaction for our guests. WE hope... More 

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