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Chester Stone Villa


TripAdvisor Popularity Index
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#17 of 59 B&Bs / Inns in Chester
TripAdvisor Traveler Rating
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3.5 of 5 stars 55 Reviews
Recommend74% |
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“As warm a welcome as staying with my own family!” Jul 5, 2009 - JudithChalmersWanabe
“Sadly Disappointed” May 17, 2009 - 2binwales
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What's Near Chester Stone Villa

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Chester Stone Villa
3 Stone Place, Hoole Road
Chester CH2 3NR
England
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Traveler Advice on Chester Stone Villa

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3 Stone Place, Hoole Road, Chester CH2 3NR, England
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Traveler Reviews

74% Recommend
3.5 of 5 stars 55 reviews
Excellent
30
Very good
10
Average
4
Poor
4
Terrible
7
By trip type
All (55)
Business (5)
Couples (27)
Family (11)
Friends getaway (3)
Solo travel (5)
[ Date ] [ Rating ]
“As warm a welcome as staying with my own family!”
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5 of 5 stars
JudithChalmersWanabe 2 contributions
Lancashire
Jul 5, 2009 | Trip type: Friends getaway

Staying at the Chester Stone Villa is like staying with your own family, the atmosphere created by Ian and Betty is warm and very welcoming. My friend and I decided on a girly, relaxing weekend in Chester and this hotel is close to the centre of the city. Nothing was too much trouble for them. I recommend this hotel to... more

“Sadly Disappointed”
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1 of 5 stars
2binwales 1 contribution
United States
May 17, 2009 | Trip type: Solo travel

Having stayed many times previously at Chester Stone Villa, I was sadly disappointed with my recent stay. To begin, I addressed my reservation inquiry to the previous owner and it was reported that she "was on vacation". Having expected to see her and the other staff members when I arrived, I was taken aback to be told that she was... more

Management response from
Caroline McConnell, Manager

We are sorry that your stay didn't live up to expectation. We would like to advise you however, that the property had been under new ownership from 26th June 2008 with disastrous consequences. We are delighted to say that Betty, Ian & Caroline have now returned to Chester Stone Villa and will resume with their normal high standard of service...

“Super Hotel with friendly staff”
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5 of 5 stars
unluckywales 1 contribution
FLINTSHIRE
Mar 15, 2009 | Trip type: Friends getaway

Sayed at the stone villa with my friend, we were in Chester for a few days shopping etc. Location ideal, we left the car in the hotel car park and walked the short distance into chester city centre every day. The staff were extremely friendly and helped with suggestions and directions for places to visit. Breakfast was very good with... more

Management response from
Caroline McConnell, Manager

We are sorry that your stay didn't live up to expectation. We would like to advise you however, that the property had been under new ownership from 26th June 2008 with disastrous consequences. We are delighted to say that Betty, Ian & Caroline have now returned to Chester Stone Villa and will resume with their normal high standard of service...

“Very good, clean, well-appointed rooms, excellent breakfast and service”
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4 of 5 stars
AWC38 1 contribution
Essex, UK
Mar 10, 2009 | Trip type: Business, Solo travel

Stayed here for 6 months during the week, whilst on business in Chester - so I obviously liked it. Spent time in several rooms and I found all of them spacious, clean, comfortable and well appointed with tv/dvd, mini-fridge, ironing board, tea/coffee making facilities and safe. Excellent choice of breakfast, which was always delicous and I always found Barry (owner)... more

Management response from
Caroline McConnell, Manager

We are sorry that your stay didn't live up to expectation. We would like to advise you however, that the property had been under new ownership from 26th June 2008 with disastrous consequences. We are delighted to say that Betty, Ian & Caroline have now returned to Chester Stone Villa and will resume with their normal high standard of service...

“terrible...”
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1 of 5 stars
UkExtra 1 contribution
uk
Mar 1, 2009 | Trip type: Business

Place was dirty, one example: toilet brush still dirty after a previous guest! Bedding was not changed regularly Food was not fresh and very limited choice Portions for breakfast were very small The hotel offered rooms per hours (I am leaving this for your own guessing...) more

Management response from
Caroline McConnell, Manager

We are sorry that your stay didn't live up to expectation. We would like to advise you however, that the property had been under new ownership from 26th June 2008 with disastrous consequences. We are delighted to say that Betty, Ian & Caroline have now returned to Chester Stone Villa and will resume with their normal high standard of service...

“Good location, but!!!”
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2 of 5 stars
Groomdad 2 contributions
Hereford, England
Jan 22, 2009 | Trip type: Family

We booked 5 rooms at this place well in advance of a family wedding, later to find out that it had changed hands, just prior to our arrival. Nonetheless, having spoken to the new proprietor, everything seemed fine! However, on arrival: 1. A member of the party , when asked about disabled parking, had the response "well you don't look... more

Management response from
Caroline McConnell, Manager

We are sorry that your stay didn't live up to expectation. We would like to advise you however, that the property had been under new ownership from 26th June 2008 with disastrous consequences. We are delighted to say that Betty, Ian & Caroline have now returned to Chester Stone Villa and will resume with their normal high standard of service...

“So bad”
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1 of 5 stars
cathedralfan 13 contributions
Salisbury
Dec 30, 2008 | Trip type: Couples
0/1 found this review helpful

Unfortunately we booked a room after we saw Chester Stone Villa in the AA premier collection. It looked wonderful and had the five stars for both the AA and the ETB. Even the little gem award from the RAC which we knew to be incorrect as they no longer are an examinig body. After sending our cheque we read trip... more

Management response from
Caroline McConnell, Manager

We are sorry that your stay didn't live up to expectation. We would like to advise you however, that the property had been under new ownership from 26th June 2008 with disastrous consequences. We are delighted to say that Betty, Ian & Caroline have now returned to Chester Stone Villa and will resume with their normal high standard of service...

“The best consistant service & location for business stop overs”
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5 of 5 stars
jinglebells51 1 contribution
england
Dec 19, 2008 | Trip type: Business

I have been staying at this guest house every month on average one or two nights every week.. The welcome is good, the room is to a very high standard and always warm and clean. The breakfast is flexable, fresh and the best. A great little bed and breakfast one of the best i have stayed at. more

Management response from
Caroline McConnell, Manager

We are sorry that your stay didn't live up to expectation. We would like to advise you however, that the property had been under new ownership from 26th June 2008 with disastrous consequences. We are delighted to say that Betty, Ian & Caroline have now returned to Chester Stone Villa and will resume with their normal high standard of service...

“claims 5 stars, more like 2!!”
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2 of 5 stars
mrsTMG 1 contribution
Bracknell
Dec 15, 2008 | Trip type: Couples

We booked this hotel because it looked fab on the web site and boasted 5 stars with the AA and with the RAC. What we experienced was far from 5 star, more like 2 star. The room was small and had no flat screen TV as advertised. In the bathroom, the toiletries were extremely cheap sachets. We were not made... more

Management response from
Caroline McConnell, Manager

We are sorry that your stay didn't live up to expectation. We would like to advise you however, that the property had been under new ownership from 26th June 2008 with disastrous consequences. We are delighted to say that Betty, Ian & Caroline have now returned to Chester Stone Villa and will resume with their normal high standard of service...

“Great little place”
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5 of 5 stars
Glenark 1 contribution
Chester
Nov 26, 2008

My wife and I came up from london and stayed at Stone villas for three nights whilst visiting Chester and found Stone villas to be a quaint and cosy little place, very clean and warm and we were served a hearty full breakfast . full marks for Hospitality. more

Management response from
Caroline McConnell, Manager

We are sorry that your stay didn't live up to expectation. We would like to advise you however, that the property had been under new ownership from 26th June 2008 with disastrous consequences. We are delighted to say that Betty, Ian & Caroline have now returned to Chester Stone Villa and will resume with their normal high standard of service...

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Chester Stone Villa Address

3 Stone Place, Hoole Road, Chester CH2 3NR, England
Chester B&Bs / Inns Chester Stone Villa
3.5/5.0
55