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Crowne Plaza Chester

#11 of 46 Hotels in Chester
Certificate of Excellence
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Trinity Street, Chester CH1 2BD, England (Formerly Chester Moat House Hotel)
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Crowne Plaza Chester
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Crowne Plaza Chester
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946 reviews from our community

Traveler rating
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    113
    30
    22
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Crowne Plaza Chester
See the most recent reviews
Ellesmere Port, United Kingdom
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed January 3, 2013

My Partner and I booked the new years eve gala ball, so we decided to book a room the the night. We were very pleasantly surprised when we booked in that we had been upgraded free of charge to an executive suite. They say first impressions make the difference, and that was certainly true at the crowne plaza. Magda, the... More 

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Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 3, 2013

High value for money, nice good, worth upgrading to executive for only ten pounds each, booked last minute after another hotel let us down, nice pool and spa, easy parking, quality bedding and room, consultant standard also stay at nec plaze

Was this review helpful? Yes 1
QMHManager, General Manager at Crowne Plaza Chester, responded to this review

Dear guest, Thank you for reviewing your stay for us. I’m pleased to read that you found us to be a good hotel after another let you down. I’m glad you found us to be great value for money and I hope to welcome you back to the hotel in the future. Kind regards, Mark Thacker General Manager More 

Leeds, United Kingdom
Top Contributor
77 reviews 77 reviews
46 hotel reviews
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed January 2, 2013

This was our second visit, so we were aware that the parking is very limited at this hotel in the high level car park. However, if it is full the barrier will be down and there is a multi storey car park at the side, (not sure how this works as we have been able to park in the hotel... More 

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QMHManager, General Manager at Crowne Plaza Chester, responded to this review

Dear guest, Thank you for reviewing your stay. I’m pleased to read that you did not find any negatives in our hotel apart from when our car park is at capacity. I am happy your room was comfortable and our team members allocated you to a quiet room so you would not be disturbed by any of our Christmas parties.... More 

Walsall, United Kingdom
Senior Contributor
42 reviews 42 reviews
7 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed January 2, 2013

We stayed between Christmas and New Year, the hotel is well located for easy access to the town centre and shops. Hotel clean and tidy with friendly staff, well worth a visit if your want a nice hotel in Chester

Was this review helpful? Yes
QMHManager, General Manager at Crowne Plaza Chester, responded to this review

Dear guest, Thank you for taking the time to write a review of your time with us. I’m pleased to read you enjoyed your stay with us and consider us a great hotel in Chester. I hope to welcome you back to the hotel in the near future. Kind regards, Mark Thacker General Manager More 

High Peak Derbyshire
Senior Contributor
43 reviews 43 reviews
38 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed December 31, 2012

My wife and I stayed here for 2 nights at the end of December as a treat. The check in was swift, the receptionist spoke so quickly we had to revisit the reception to ask what had been said. We booked an executive club room which was disappointing for the following reasons; the bed was a small standard double and... More 

Was this review helpful? Yes 1
QMHManager, General Manager at Crowne Plaza Chester, responded to this review

Dear guest, Thank you for reviewing your stay with us. I’m pleased to read that the majority of your stay was satisfactory but I would like to extend my apologies for the situation that occurred during your meal and the minor issues in your room. If you would like to discuss the issues further, please email om.cpchester@qmh-hotels.com. I hope to... More 

1 review
5 of 5 stars Reviewed December 28, 2012

We got married here on the 6th of october and I like to say I am glad we chose this location. Everybody loved the whole day and night from the staff to hotel to the food it was great ! Many thanks to kendra and co from sandra and shaun

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QMHManager, General Manager at Crowne Plaza Chester, responded to this review

Dear guest, Thank you for taking the time to write a review of your wedding day. I’m very pleased to read that your wedding was amazing and everyone enjoyed it. I’m very glad our staff members worked hard to make your day special and I will pass your compliments onto the relevant departments. Belated congratulations on your wedding and I... More 

Chester, United Kingdom
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed December 23, 2012

Me and my boyfriend came and stayed here for one night for our 2 year anniversary we payed £89 just for the room. When we arrived staff were very friendly and gave us our key. our room, was very nice indeed- a world away from chester even though we lived there. room was extremly spotless and even included complmentary sleep... More 

Was this review helpful? Yes
QMHManager, General Manager at Crowne Plaza Chester, responded to this review

Dear guest, Thank you for taking the time to write a review of your stay with us. I’m pleased to read that you enjoyed your stay with us and that our team members were able to solve the issue of the noise disturbance. I’m glad you were happy with the extra touches we put in your room. We strive to... More 

Chester, United Kingdom
Contributor
16 reviews 16 reviews
12 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed December 23, 2012

Christmas nights out are invariable a disappointment, mainly because of the disorganisation and total lack of care at the venue. This one however was brilliant. The food was excellent and because they have managers organising the waiting staff everyone got the best service. The DJ was exceptional and even though it was Motown night he played something for everyone. The... More 

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QMHManager, General Manager at Crowne Plaza Chester, responded to this review

Dear guest, Thank you for taking the time to write a review of your experience at one of our Christmas events. I’m very pleased to read that you enjoyed your event with us and found it to be one of the better Christmas parties. We are all too aware of the traditional drab company events so we take special care... More 

Stafford, United Kingdom
Contributor
13 reviews 13 reviews
10 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed December 22, 2012

This hotel was exceptional! The service is first class, the rooms clean and comfortable, the cocktails delicious, the food scrummy and the location perfect. We enjoyed a really lovely weekend and will definitely visit again.

Was this review helpful? Yes
QMHManager, General Manager at Crowne Plaza Chester, responded to this review

Dear guest, Thank you for leaving such a glowing review of our hotel. I’m extremely happy to read that you found our hotel to be exceptional with first class service. I‘m glad you enjoyed everything about your stay including our location. I hope to welcome you back to the hotel in the near future. Kind regards, Mark Thacker General Manager More 

Manchester, England, United Kingdom
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 20, 2012

We recently stayed at the hotel on a weekend break as a suprise christmas present for my husband on the 14th december 2012. I could'nt have chosen better, it was perfectly situated near to the shops,. The hotel was lovely, the staff friendly and helpful and the room was very clean and comfy the bathroom was clean and well stocked.... More 

Was this review helpful? Yes
QMHManager, General Manager at Crowne Plaza Chester, responded to this review

Dear guest, Thank you for leaving such a great review of our hotel. I’m very pleased to read that our hotel was perfect for your requirements and I’m glad you found our team members to be friendly and professional throughout your stay. I look forward to welcoming you back to the hotel in the near future. Kind regards, Mark Thacker... More 

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