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All 45 Chester hotels

Crowne Plaza Chester

4.0 of 5 Hotel   |   Trinity Street, Chester CH1 2BD, England (Formerly Chester Moat House Hotel)
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Ranked #14 of 45 hotels in Chester
Certificate of Excellence 2013
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679 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Senior Contributor
44 reviews 44 reviews
22 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The service throughout was very good. The process for checking in seemed slow with queues soon building up, this didn't seem to be a staff issue but either an IT or procedure issue. The room was very clean and tidy, though fairly average fair. Not the most powerful of showers, but ok. Had problems connecting to the hotel net, which... More

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Liverpool, United Kingdom
2 reviews
4 of 5 stars Reviewed 4 days ago NEW via mobile

Spent an one night at this hotel with my sister. Walked down from the station and got there slight before check in time but we were able to check in straight away. Staff were all very helpful and breakfast was wonderful. Would recommend this to anybody

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17 reviews 17 reviews
11 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

My husband and I spent one night at this hotel to celebrate our wedding anniversary. We must have been lucky with the car parking situation, as we arrived at about 3.30 on Saturday afternoon and parked with no problems at all in the hotel car park. We stayed in an executive room which was very clean and comfortable. We were... More

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Nottingham, United Kingdom
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago NEW

We stayed as four friends in this hotel and arrived on a Saturday afternoon about 3pm (1 hour after you able to check-in at 2pm). The hotel car park was already full and so we parked at the Trinity Street council car park next to the hotel. Only be told at check-in that the hotel has an overflow car park.... More

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Farnborough, England, United Kingdom
15 reviews 15 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Was booked in here by my company for a couple of nights and found it to be very comfortable with some great facilities. I enjoyed a swim, steam and sauna in the fitness centre - all really clean and modern. Room was nice, bed was enormous! There were some nice little touches such as pillow mist to aid a good... More

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11 reviews 11 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at the Crowne Plaza last September for our anniversary and had a great stay. We chose an executive room which was clean, modern and had a great super kingsize bed in which was really comfortable. As we had an executive room we were entitled to free WiFi which was fast and reliable, as well as entry into the... More

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Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

We arrived at 6.15 on a monday night - there were two on reception - and six people waiting - only one receptionist was dealing with check in - the other was on the phone for the whole 20 minutes we queued - no real apology. I asked if wi fi was free - only in the executive rooms --... More

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Conwy, United Kingdom
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Excellent location, good for shopping and sight seeing. Hotel room was spotless and staff went out of way to help and very friendly. Cannot fault the food either. The room was very spacious, fresh clean linen and a spotless bathroom with little bits and bobs to compliment your stay. Don't worry about parking there's plenty of it!

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ashby de la zouch
Top Contributor
75 reviews 75 reviews
45 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed 2 weeks ago

As an Elite Priority Club member I was upgraded to an executive suite which I would recommend for any stay, the rooms are what you would expect for a quality hotel my only negative comment would be that the flat screen TV was too small for the size of the room. The location was good, close to the bus station... More

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gm_cpchester, General Manager at Crowne Plaza Chester, responded to this review

Dear Guest, Thankyou for reveiwing your time with us in Chester, and thankyou for your loyalty as an IHg Rewards Platinum Elite Member. Im pleased to hear that overall you enjoyed your stay & you made use of our fantastic location. Your comments in relation to the TV in your room & the food taken in the bar area, is... More

London, United Kingdom
1 review
4 of 5 stars Reviewed 2 weeks ago

Great central location, close to shops, bars and restaurants. Car park attached to the hotel, £7.50 for 24 hours, locks at 11pm and reopens at 6am - very secure. Check in at 2pm, check out at 12pm - I recommend leaving the air con on as it got very hot in our room. Was very clean and tidy, we had... More

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gm_cpchester, General Manager at Crowne Plaza Chester, responded to this review

Dear Guest, Thankyou for taking the time to review your time in Chester, Im pleased to hear that you enjoyed your stay with us & that you would stay with us again in the future. I look forward to welcoming you back to the hotel. Kind Regards Mark Thacker More

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Additional Information about Crowne Plaza Chester

Also Known As:
Crowne Plaza Chester Hotel
Crowne Plaza Chester Hotel Chester
Chester Crowne Plaza
Address: Trinity Street, Chester CH1 2BD, England (Formerly Chester Moat House Hotel)
Phone Number:
Location: United Kingdom > England > Cheshire > Chester
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Luxury Hotel in Chester
#11 Family Hotel in Chester
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Chester 4*
Official Description (provided by the hotel):
Welcome to Crowne Plaza Chester, perfectly located on the edge of the city with panoramic views of the city and Welsh hills. The hotel is perfectly located for visiting all the historic sites of Chester, including the Roman walls, amphitheatre and Chester Cathedral. Renowned not only for its Roman heritage but also for its beautiful architecture, the shopping rows' many restaurants and inns are all just minutes from the hotel. With 160 bedrooms featuring stylish decor and amenities, with an option of upgrading to our club rooms, some with stunning views overlooking the famous Chester Racecourse and the Welsh hills. All bedrooms are fully air conditioned with elegant fabrics and furnishings creating a calm yet fresh environment. Crowne Plaza Chester is the number one choice in Chester whether you are here for business or pleasure. The hotel has a varied selection of conference and meeting rooms (11 in total) many with natural daylight, which can accommodate from 600 to as few as 4 guests. The Kings Suite interlinks to the Chester and Malpas Suite to give an ideal venue for exhibitions or large social events. Our dedicated conference team will ensure events run smoothly from the start. Our Club Moativation Health & Fitness Club including indoor heated pool, 24hr room service, onsite car parking and all areas of the hotel fully equipped with wireless internet makes us the perfect place to stay when visiting Chester. ... more   less 
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