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Crowne Plaza Chester

#11 of 46 Hotels in Chester
Certificate of Excellence
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Trinity Street, Chester CH1 2BD, England (Formerly Chester Moat House Hotel)
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Crowne Plaza Chester
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1,014 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Ilkley
Level Contributor
60 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We chose this hotel as we were attending the races. Although the hotel prices had doubled for that night (which most do). The rooms were nice and comfortable. The location was great and so close to the race course. The hotel offered parking. Overall we had a pleasant stay.

Was this review helpful? Yes 1
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review

Dear Guest, Thank you for choosing us over the Chester Races this summer. I'm delighted to see you have found our facilities and services pleasant and I hope you will consider us again upon your next stay. Kind regards, Peter Gregory Operations Manager More 

Northampton, United Kingdom
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Although I attended a conference on 4&5 July, I also viewed this weekend as a break. I had recently returned from the U.S. and felt quite tired and not much in the mood for travelling. The staff at the hotel were awesome, from cleaners, waiters, bar tenders, managers, I cannot compliment you all enough. The facilities were clean, comfortable and... More 

Was this review helpful? Yes 2
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review

Dear Guest, Many thanks for staying with us recently and for writing a review about your experience. Indeed we have tried our best to make your stay with us on the Mindfulness Conference enjoyable, I am glad that it showed and our team will be extremely happy when I feedback to them your kind comments. I am looking forward to... More 

Linlithgow, United Kingdom
Level Contributor
56 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Nice rooms, slightly older style compared to other Crowne Plaza hotels I have stayed in. Good central location to allow easy access to walk around the walls and old town of Chester.Breakfast is good and the staff are very friendly. Just one thing to note is that parking is extra.

Was this review helpful? Yes 1
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review

Dear Guest, Thank you for reviewing your recent stay with us. I'm happy to see you have had a lovely time in Chester and that you enjoyed our tasty breakfast selection. I am sure you understand that the small charge for car parking is a necessity given our premium location in town centre. I am looking forward to welcome you... More 

Wirral, United Kingdom
Level Contributor
29 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

A lovely modern hotel in the heart of a roman city. The room had everything needed for a comfortable stay, the view of the Welsh hills was beautiful. Food in the restaurant was great, and although very busy at breakfast the staff coped well. The bar area was spacious and relaxing enabling us to enjoy cocktails and nibbles after a... More 

Was this review helpful? Yes 1
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Dear Guest, I am delighted that you had an enjoyable stay with us and I appreciate you taking the time to review the Crowne Plaza. We hope you come back and visit us again. Kind regards Peter Gregory Operations Manager More 

Edinburgh, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed at the Crown Plaza Chester Friday and Saturday night. The staff were fantastic, very friendly and helpful. Especially Tom from reception who helped us to get a reservation at a restaurant last minute on such a busy weekend. Rooms were spotless and decent breakfast with plenty of choices. would definitely return.

Was this review helpful? Yes 2
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Dear Guest Thank you for reviewing the Crowne Plaza Hotel. My staff will be very pleased that you had a great time during your stay. We look forward to seeing you again soon Kind regards Peter Gregory Operations Manager More 

Brighton
Level Contributor
53 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed 3 night here for a conference recently. The staff were friendly and efficient and they got me aquiet room on request. The room was comfortable and quiet, except for the room doors which you cannot close silently. Wifi coverage is fine. The breakfast was tasty and and varied. The conference rooms were mostly pleasant, although the screen between... More 

Was this review helpful? Yes
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review

Dear Guest, Thank you for taking the time to review your conference stay in our hotel. We are aiming for nothing less than perfect when it comes to organising events, and I delighted to see that you were pleased with our services. Your constructive comments have been taken onboard and will be used to improve guest experinece in the future.... More 

Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 2 weeks ago

PARKING There is a hotel carpark which was full when we arrived. We were directed to a carpark right next to the hotel, which had no operational barriers. We were given a scratch card type ticket permitting us to park in the carpark for the night. There were no physical barriers or deterrent against theft or vandalism. When we left,... More 

Was this review helpful? Yes
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Dear Guest Thank you for your comments, it is always good to receive feedback from our guests. My staff and I are very concious of the security of our customers and we have procedures in place to make sure that the hotel is a safe place to visit. We regularly patrol all areas of the hotel and have security cameras... More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

All the staff were very friendly and the food in the hotel was excellent. very close to the main town centre and the beautiful cathedral. There's plenty to do and see as visitors we wondered down to the race course and had lunch in the 1539 restaurant.

Was this review helpful? Yes
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Dear Guest, Thank you, I really appreciate your feedback and I know my team does as well. I hope that you will come back and visit us again soon. Kind regards Peter Gregory Operations Manager More 

London, United Kingdom
Level Contributor
93 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The Crown Plaza is decent place to stay in the centre of town with friendly staff, clean good sized rooms, and a decent breakfast buffet. I would say the dinner is overpriced for what it is, but there are plenty of restaurants near by to go to. The gym and pool look good, but I've not yet tried them out.

Was this review helpful? Yes
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review

Dear Guest, Many thanks for your helpful review. I am glad you enjoyed your stay with us and I am looking forward to see you again soon in the near future. Kind regards, Peter Gregory Operations Manager More 

London, United Kingdom
Level Contributor
30 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The Crowne Plaza, Chester is a modern, formulaic hotel, with a rather ugly entrance if arriving by cab. The rooms are rather tight for space, even on the executive floor. However what makes the hotel are the genuinely brilliant staff. They could not be more friendly and helpful even on a busy Race Day. My wife was feeling unwell one... More 

Was this review helpful? Yes
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review

Dear Guest, Thank you for staying with us and leaving a review. I am delighted that your stay was so enjoyable, and I will make sure I convey your kind comments to our team, especially Amy, they will greatly appreciate being recognised and praised. I hope we will have the chance to welcome you back on the next Race meeting... More 

Hotel Review Summarization

What travelers say

  • Car park(13)
  • Very good(9)
  • Executive room(5)
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