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All 44 Chester hotels

Crowne Plaza Chester

4.0 of 5 Hotel   |   Trinity Street, Chester CH1 2BD, England (Formerly Chester Moat House Hotel)
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Crowne Plaza Chester
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Ranked #10 of 44 Hotels in Chester
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 days ago
Peggythecat Chester, United Kingdom
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824 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Chester, United Kingdom
Senior Contributor
30 reviews 30 reviews
19 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Had a lovely stay here. Even though we only live 15 mins out of Chester this is one of our favourite hotels. We get spoilt here and the staff are amazing. We always upgrade to a club room so that we have access to the club lounge which is wonderful.

Was this review helpful? Yes
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Dear Guest, Thankyou for your valued feedback on your recent stay with us, It's wonderful to hear that you had an enjoyable stay with us. I will pass over your comments to my team, I'm sure they will be pleased to hear your feedback. Congratulations to you and your husband on your wedding anniversary. I look forward to welcoming you... More

Lichfield, United Kingdom
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

A two night stay at this lovely, chic and spotless hotel was very pleasant and the central location is ideal. Nice, modern standard double room with all necessary amenities, though decor and furnishings perhaps a little dated. Refurb would be beneficial. Large, modern lounge bar area with lovely Welsh Hills views. Terrific, very friendly staff throughout the hotel, especially at... More

Was this review helpful? Yes
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Thank you for your feedback on your experience with us. We aim to provide the best possible customer service and it is always a pleasure to see we are achieving this. I hope you will return soon. Peter Gregory Operations Manager More

cuttycrew
Senior Contributor
38 reviews 38 reviews
15 hotel reviews
80 helpful votes 80 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Stayed for Chester Marathon and the hotel put the icing on the cake of a magical first but definitely not last visit to the wonderful city of Chester! Arrived cheekily earlier than check-in time to make most of day sightseeing and were delighted to be told that our room was available,the receptionist then proceeded to give us advice on how... More

Was this review helpful? Yes 3
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Dear Guest, Thankyou for your valued feedback on your recent stay with us, What a fantastic review to read! Thankyou! It's brilliant to hear you found us ONE OF THE BEST. I will be sure that the team hear your feedback at their next team meetings. Next year's dates have now been realised - Half marathon 17th May and the... More

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

I stayed here over the weekend as my friend was doing the metric marathon, we were made very welcome. The room was very spotless and spacious. The staff were friendly and food was excellent, breakfast was served early for the marathon runners. I used the pool and facilities which were excellent and very clean. Would highly recommend.

Was this review helpful? Yes
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review

Dear Guest, Thankyou for your valued feedback on your recent stay with us, what a fantastic review! Thankyou! It's brilliant to hear that you enjoyed your stay & found the hotel & leisure facilities clean & spacious. I hope your friend managed to have a relax in the spa area after the Marathon! Please pass over our congratulations! I look... More

Penrith, United Kingdom
Contributor
13 reviews 13 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Outside of hotel very bland. Dark and main door is under a car park just about. If you had pulled up here to stay and hadn't booked you would drive on Inside is very nice ,very clean nice room overlooking another outside car park but better than the other side other buildings and rooftops. Breakfast was what you expect the... More

Was this review helpful? Yes
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review

Dear Guest, Thankyou for your valued feedback on your recent stay with us, it's great to hear you had a warm welcome from the reception team. It's disappointing to read that you found the haddock portion size smaller than you expected & I will be sure to pass over your feedback to the Head Chef. I look forward to welcoming... More

London, England, United Kingdom
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed at the Crowne Plaza last night. The staff were so lovely and kind. A warm welcome with lots of information. We had an executive family room on the 3rd floor which meant we could make use of the executive lounge wth complimentary drinks and snacks. The room was large and really nice. One double bed and 2 single... More

Was this review helpful? Yes 2
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review

Dear Guest, Thankyou for your valued feedback on your recent stay with us, It's wonderful to hear that you and the family had an enjoyable stay with us. I will pass over your comments to our reception team, I'm sure they will be pleased to hear your feedback. Pass over our congratulations to your husband for his Marathon run! I... More

North west England
Senior Contributor
23 reviews 23 reviews
21 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here for 2 nights in Chester over a weekend for my birthday. We often visit Chester for shopping and leisure and have stayed at several hotels in the city in recent years including this one. Since our last visit many of the public areas have been refurbished and the bar area is now very comfortable and pleasant with good... More

Was this review helpful? Yes 1
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review

Dear Guest, Thankyou for your valued feedback on your recent stay with us, It's fantastic to hear you enjoyed your birthday stay with us. I will be sure to pass over your kind comments to the reception & breakfast teams. I look forward to welcoming you back to the Crowne plaza on your next stay in Chester. Kind Regards Peter... More

Reviewer
3 reviews 3 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

stayed one night only, on friday 26th september 2014, although its not the most attractive looking hotel from the outside, the main entrance is at the back which is on a back side street and also where the entrance to the multi storey car park is, the insde of the hotel is very nice indeed, the hotel looks clean the... More

Was this review helpful? Yes
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review

Dear Guest, It's fantastic to hear you enjoyed your stay with us. I will be sure to pass over your comments to the team & I look forward to welcoming you back to the Crowne Plaza in the future Kind Regards Peter Gregory Operations Manager More

Cheshire, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

On the whole the hotel is a great location and served its purpose for our visit to chester races. We were given a twin room despite booking a double - no explaination or apology offered. There was also no television reception in either ours or our friends room. Also upon returning to the room on saturday evening we had been... More

Was this review helpful? Yes 1
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review

Dear Guest , Thankyou for taking the time to review your stay with us in Chester. I'm pleased to read that you made use of our close proximity to the city centre & the racecourse, however it's really disappointing to hear of the other issues during your stay. I have passed over your comments to the reception manager to investigate... More

Nottingham, United Kingdom
Top Contributor
88 reviews 88 reviews
35 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Our 2nd stay at this hotel and once again I cannot fault it. In a perfect location with a walk to the main town, bars and racecourse all less than 5 minutes away. The reception staff are lovely and very helpful, check in was efficient and quick. We stayed for 2 nights as part of a visit to Chester Races.... More

Was this review helpful? Yes 3
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review

Dear Guest, Thankyou for your valued feedback on your recent stay with us, What a fantastic review to read! Thankyou! It's brilliant to hear you found we ticked all of the boxes during your stay, from your arrival at reception to your spacious kingsize bedroom. I will be sure that the team hear your feedback at their next team meetings.... More

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Additional Information about Crowne Plaza Chester

Address: Trinity Street, Chester CH1 2BD, England (Formerly Chester Moat House Hotel)
Phone Number:
Location: United Kingdom > England > Cheshire > Chester
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Chester 4*
Number of rooms: 160
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Also Known As:
Crowne Plaza Chester Hotel Chester
Chester Crowne Plaza

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