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Crowne Plaza Chester

#11 of 46 Hotels in Chester
Certificate of Excellence
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Trinity Street, Chester CH1 2BD, England (Formerly Chester Moat House Hotel)
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Crowne Plaza Chester
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Crowne Plaza Chester
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940 reviews from our community

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    112
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Buxton, United Kingdom
Top Contributor
154 reviews 154 reviews
22 hotel reviews
79 helpful votes 79 helpful votes
5 of 5 stars Reviewed yesterday NEW

My friend and I like to go away each year for just a few days and this was one of the best. We checked in and we got a room upgrade and a complimentary bottle of wine. We were on the 3rd floor room 335 and had a view of the racecourse. The room was spotless and the beds very... More 

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Widnes, Cheshire
Senior Contributor
28 reviews 28 reviews
14 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I stayed for 2 nights at a conference . Great breakfast and lovely staff. Kieran and Anika gave fantastic service in the bar (Anika was also waiting on at breakfast too!) ideally placed for exploring, shopping or trendy bars Thank you

Was this review helpful? Yes 1
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Dear Guest, Thank you for taking the time to review the Crowne Plaza in Chester. I will make sure that Kieran and Anika see these comments, I am sure they will appreciate them. We would love to welcome you back next time you visit Chester. Kind regards Peter Gregory Operations Manager More 

Cheshire, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

My husband & i stayed at the crown plaza for our 18th wedding anniversary on march 21st, on our arrival we were greeted by a very friendly receptionist who on the occasion of our anniversary upgraded us to a better room, this included a compimentary bottle of wine. when we arrived in the room we had stunning views of the... More 

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gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Dear Guest, Thank you for taking the time to reveiw the Crowne Plaza in Chester. It is great to hear what a good time you had on your aniversary. I will pass on your comments to my staff who will be very pleased to know what a positive impact they had on your stay. We would love to see you... More 

Sunderland, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Stayed at this hotel for two nights. Very central location, pleasant staff, good food and a nice spa which we all used. Rooms were nice and clean, but hardly slept the first night as the pillows were so hard, but we did ask at reception if we could have some softer ones for the next night, which we got and... More 

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gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review

Dear Guest, Thank you for taking the time to review your stay and to bring your issue to our attention. I am going to look into your reservation in detail and discuss your problem with the front office and reservations team to see what happened. I am glad that your stay overall was pleasant and you were generally happy with... More 

stafford
Contributor
19 reviews 19 reviews
6 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at the this hotel for one night as part of a spa break for 2 (including use of pool, sauna, steam room, jacuzzi, gym and 30 min treatment each). Overall the hotel was great. Our room was basic but comfortable and well appointed. The view left a lot to be desired! Tea/coffee, biscuits, water, toiletries were available. The... More 

Was this review helpful? Yes 1
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review

Dear Guest, Thank you for taking the time to write a review. I'm glad you have enjoyed a relaxing weekend break with us and I will make sure your nice comments are shared with the entire team who are always working hard to ensure our guests are happy. We're looking forward to see you again soon! Kind regards, Peter Gregory... More 

Glasgow, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

This hotel is now on our list of favourites.....and I am fussy! The staff cannot do enough to help, are friendly and efficient. Stayed in a standard room with fold down bed chair for our son aged 7. Room was spacious and clean. Pillows very thick but on request, thinner ones were brought to the room within minutes. Loved the... More 

Was this review helpful? Yes 2
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review

Dear Guest, It is a pleasure to read such an amazing review, thank you for sharing your experience. You have had the chance to discover all of our facilities by the looks of it and I am glad that our high level of service has won you over. I certainly hope you will be back. Kind regards, Peter Gregory Operations... More 

Sandwich, United Kingdom
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Just spent one night here. Everything you expect from a four star hotel. Nice leisure pool. Comfortable beds. Excellent buffet breakfast. All staff friendly and helpful.Will definitely return in the future

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gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review

Dear Guest, I'm pleased to see you had such a lovely stay, thank you for sharing this amazing review and we're looking forward to your return next time you visit Chester. Kind regards, Peter Gregory Operations Manager More 

Essex, United Kingdom
Top Contributor
177 reviews 177 reviews
46 hotel reviews
96 helpful votes 96 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Great hotel in a good location. Breakfast is excellent and the bar and grill was very nice. Breakfast staff also friendly and efficient. The bed was not that comfortable but we slept well as it was quiet and peaceful. Good amenities at this hotel should you want them. We didn't and chose it simply due to its location which is... More 

Was this review helpful? Yes
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review

Dear Guest, Thank you for this great review and I'm pleased you have enjoyed your stay and our facilities. We hope to see you again soon! Kind regards, Peter Gregory Operations Manager More 

Essex
Senior Contributor
48 reviews 48 reviews
23 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 2 weeks ago

If you would like to stay in Chester, with only literally a 2 minute walk to the City centre then The Crowne Plaza Hotel is very hard to beat. All of the staff are very helpful/friendly and the rooms are very well equipped. It is difficult to get a space in the official Hotel car Park, but park right next... More 

Was this review helpful? Yes 1
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Dear Guest Thank you for your review of the Crowne Plaza Hotel in Chester. I am very pleased that we were able to make your easter weekend a good one. We would love to welcome you back next time you visit Chester. Kind regards Peter Gregory Operations Manager More 

Birmingham, United Kingdom
Top Contributor
227 reviews 227 reviews
36 hotel reviews
172 helpful votes 172 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel offers so much that a simple review would never give you a full impression of our stay. Therefore I will out line the main outstanding features of our stay: fantastic from start to departure, friendly and helpful service, comfortable and clean bedroom, excellent decor throughout the hotel, super restaurnt food and nice breakfasts. A superior hotel with high... More 

Was this review helpful? Yes
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Dear Guest Thank you for your review of the Crowne Plaza in Chester. I am glad that you had a good time while visiting us and I hope we can welcome you back soon. Kind regards Peter Gregory Operations Manager More 

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