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Crowne Plaza Chester

4.0 of 5 Trinity Street, Chester CH1 2BD, England (Formerly Chester Moat House Hotel)
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Certificate of Excellence 2014
Crowne Plaza Chester
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Crowne Plaza Chester
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899 reviews from our community

Traveler rating
    386
    353
    109
    30
    21
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495
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Isle of Wight, United Kingdom
1 review
5 of 5 stars Reviewed 6 days ago NEW

Stayed at the hotel for valentines night. Arrived early but we were able to check in anyway. Staff were exceptionally friendly and helpful which was lovely on arrival and found this to be true throughout the stay. Room was nice, spacious and very clean (much like the rest of the hotel) We hadn't intended on eating at the hotel but... More 

Was this review helpful? Yes
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Dear Guest Thank you for reviewing the Crowne Plaza in Chester. We are very pleased we were able to make Valentines Day a little bit extra special for you. I hope we will see you again soon Kind regards, Peter Gregory Operations Manager More 

1 review
5 of 5 stars Reviewed 6 days ago NEW via mobile

Just finished our second stay here, we love Chester and find the location just 2 minute walk from the city centre amazing . I cannot express enough how accommodating the staff where , especially Aneta and Abbie on the bar , Chris on hotel reception and all the other staff I meet We stayed for 2 nights and tried to... More 

Was this review helpful? Yes
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Dear Guest Thank you for reviewing the Crowne Plaza in Chester. My Staff and I are delighted that we were able to have such a positive impact on your stay with us. We wish all the best for your up coming wedding and I hope we will see you again soon. Kind regards, Peter Gregory Operations Manager More 

Manchester, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Excellent again. Glad to be an IHG member, Management are friendly and staff very professional. Someone is doing something right because all staff seem so helpful. Well done everyone keep up the good work, we will be back.

Was this review helpful? Yes
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Dear Guest Thank you for your Excellent review of the Crowne Plaza in Chester. My team love to hear that their great service is appreciated. I hope we will see you again soon Kind regards, Peter Gregory Operations Manager More 

Manchester, United Kingdom
Contributor
15 reviews 15 reviews
10 hotel reviews
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here several times and it never disappoints. Location is superb, right in city centre. Good car parking facilities. Clean, modern spacious rooms with huge comfortable beds.Breakfast buffet is very good. Staff friendly and helpful. Looking forward to my next visit.

Was this review helpful? Yes
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is very convenient for Chester city centre. A short walk takes you right to the heart of the city. We were concerned about parking but there is a public car park adjacent and a parking attendant was in attendance outside the hotel and fully explained about charges and issued us with a ticket and the parking charge was... More 

Was this review helpful? Yes 2
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review

Dear Guest, Many thanks for your review, I am delighted to see that you have enjoyed a lovely Valentines stay with us. In regards to the executive lounge, we will be looking into options to expand it in the future but in the meantime the main hotel bar is always happy to serve you the complimentary refreshments you'd otherwise enjoy... More 

Nottingham, United Kingdom
Top Contributor
56 reviews 56 reviews
49 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Nice hotel, good rooms with the amenities you'd expect, friendly staff, small but decent gym. Breakfast ok, very hard working team and decent choice of cereals, fruit, etc. Runners station is a nice touch, in the lobby you can pick up small cards with suggested routes, free water, apples, etc. Parking is easy but expensive. I've stayed here a few... More 

Was this review helpful? Yes
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review

Dear Guest, Many thanks for your constructive review and useful comments. Whilst I am pleased that you had a nice stay with us and appreciate our efforts to provide great customer service, I also understand the concerns you raised. I can assure you that not only is our entrance monitored 24 hours, but regular patrols also take place to ensure... More 

Liverpool, United Kingdom
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago

Booked a room for Valentine's night as far back as December (we were visiting a restaurant in Chester that books up quite far in advance). We arrived on a Saturday afternoon which made things a little difficult - the hotel parking was taken up by visitors to the city, we had our parking validated for another nearby car park but... More 

Was this review helpful? Yes
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Dear Guest Thank you for your 5 star rating. I am delighted that you had a good time while staying at the Crowne Plaza in Chester. My team will strive to resolve the issues you had so that next time your stay will be perfect. I hope we will see you again soon. Kind regards, Peter Gregory Operations Manager More 

Senior Contributor
35 reviews 35 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

Great welcome friendly staff nice room good bar with live music. Happy days. Would recommend. The only downside, and it isn't their fault, is parking is a bit rubbish but there you go its a good central location so expected

Was this review helpful? Yes
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review

Dear Guest, Thank you for your recent review following your enjoyable stay with us. I must admit that like you said being right in the city centre does come with some compromises, such as having to use the nearby overflow car park during busy periods, our front desk staff however is always happy to give detailed information about this. I... More 

Contributor
18 reviews 18 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago

Expensive but service isnt too bad. Restaurant is overpriced, far better places to go and cheaper, booking call center in Asia gives exceptionally poor service, very rude staff, shame on this hotel chain to offer premium phone numbers to book and staff who don't speak English and are rude

Was this review helpful? Yes
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review

Dear Guest, Thank you for taking the time to review our hotel. Please accept my sincere apologies for the difficulties with the booking procedure. I can assure you that if you contact our in-house Reservation team on the hotel's direct number on the next occasion you choose to stay with us, you will receive the best possible service. Kind regards,... More 

burton on trent
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Enjoyed our 1 night stay on 7th February. Excellent service, very friendly and helpful staff. We booked a meal in the restaurant which was delicious, as was the breakfast the following morning. Very impressed with the cosy bedroom and the "freebies." Within easy walking distance from city centre. Would definitely stay again.

Was this review helpful? Yes
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review

Dear Guest, Thank you for your lovely review, I'm glad to hear that we could contribute towards an excellent stay in Chester. Hope to see you again soon! Kind regards, Peter Gregory Operatins Manager More 

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Additional Information about Crowne Plaza Chester

Address: Trinity Street, Chester CH1 2BD, England (Formerly Chester Moat House Hotel)
Phone Number:
Location: United Kingdom > England > Cheshire > Chester
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Chester 4*
Number of rooms: 160
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Also Known As:
Crowne Plaza Chester Hotel Chester
Chester Crowne Plaza
Hotel Style:
#4 Spa Hotel in Chester
#8 Luxury Hotel in Chester
#9 Romantic Hotel in Chester

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