got excellent rate of 2 for 1 after finding it on visit chester website the hotel offered the same. check-in is quick and pleasant and after initial trouble over wrong room due to error on part of bookings was sorted very quickly & with apologies. reception staff are on the whole efficient and all are really nice and it is... more

Lovely Hotel, Clean, comfortable, value for money. Great swimming pool,spa etc Very uncomfortable bed, slept in 2 different rooms a week apart, not much sleep either night, though swimming pool made up for it. Car Park good if it is not full up, otherwise you have to go to the overflow. Due to bad info, I parked in wrong carpark... more

Stayed here for a weekend break with my wife and 4 yr old son. The hotel is in a fantastic location to Chester's shopping area, literally a 20 second walk from the hotel to the shops. Hotel is clean, comfortable rooms with decent beds. We stayed in an executive room which i think is larger than the standard rooms -... more

We booked two rooms at the very last minute for the bank holiday weekend follwing a disasterous attempt to stay at another hotel near Chester (see my other review). From the moment we arrived we felt relaxed and well looked after. All staff were pleasant and helpful, our rooms were spotless and the food was perfectly fine (we only ate... more

We stayed here for two nights and paid extra for a club/executive room. If you like a beer or two then it's worth paying the extra for a club room because every night between 5pm and 8pm there are free beers (bottles of stella and becks), wine and canapes (it's not enough for a full meal but tasty nibbles whilst... more

My boyfriend and I stayed at this hotel to attend Chester Races. The outside of the hotel is very drab and the entrance is well hidden if you are walking to the hotel (which we did) but the inside is superb. Check in was very easy and our room was excellent. Staff were very friendly and helpful and coped with... more

This is a very nice hotel as city centre hotels go. It doesn't look that great from the outside but the inside is much better. Check-in/out was fairly quick, breakfast was lovely. The staff at breakfast were very friendly, they gave us a large table as we have a young child and went and got a highchair for us each... more

I absolutely love Chester and this hotel has an excellent location. It's literally a 3 minute walk to the historic city centre, fab for sightseeing and shopping. The room was lovely, great service & would definitely stay here again. more

Just spent 3 nights here and was really impressed. The staff were friendly and helpful right through the hotel. Our room was great - clean, fresh and modern with crisp white linens and towels, a good shower and tasteful decor. Location is right in city centre so you don't need a car to explore once it's safely in the hotel... more