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Crowne Plaza Chester

#11 of 46 Hotels in Chester
Certificate of Excellence
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Trinity Street, Chester CH1 2BD, England (Formerly Chester Moat House Hotel)
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Crowne Plaza Chester
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Crowne Plaza Chester
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944 reviews from our community

Traveler rating
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    113
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Lytham
Contributor
15 reviews 15 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed yesterday NEW

A pleasant stay for 2 nights. Gorgeous hotel. Staff are very helpful and smiley. We received two free drink vouchers on arrival when we checked in. The room were a good size. Had two delightful nights sleep in the comfy king size bed. We also used the swimming pool/Jacuzzi/sauna. Can't fault anything with the hotel. Just around the corner from... More 

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UK
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed yesterday NEW

You don't expect to check into a 4 star hotel and find the wardrobe doors are broken. You then expect to be moved to a second room and find that the HDMI lead is missing so the TV doesn't work. You certainly don't expect to be asked to pay for complimentary newspapers on check out. We only booked this hotel... More 

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london
Contributor
20 reviews 20 reviews
6 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Business conference, organised by others. I booked our room. The recent reviews are correct. Its not cheap, but value for money, we paid £128 for a executive room on 3rd floor, and it was superb. Good bathroom/shower/toilets/tv etc as you would expect. \Hotel was easy to find, graet reception & check in /out was easy. Staff looked after us &... More 

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Dudley, United Kingdom
Senior Contributor
25 reviews 25 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The Hotel , Crowne Plaza, has a street level entry from under a car park. Sounds odd doesnt it, however once you are through the doors, it is a very nice place indeed. Reception was busy but very well organised with hardly any waiting time. We were early but a room was ready for us. The room was on the... More 

Was this review helpful? Yes 1
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Dear Guest Thank you for your fantastic review of the Crowne Plaza in Chester. I really appreciate your comments and will pass them on to my team in the reception and the restaurant. I am delighted that we were able to help make you husbands birthday special. We look forward to seeing you next time you visit Chester. Kind regards... More 

Buxton, United Kingdom
Top Contributor
154 reviews 154 reviews
22 hotel reviews
83 helpful votes 83 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My friend and I like to go away each year for just a few days and this was one of the best. We checked in and we got a room upgrade and a complimentary bottle of wine. We were on the 3rd floor room 335 and had a view of the racecourse. The room was spotless and the beds very... More 

Was this review helpful? Yes 1
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Dear Guest, Thank you for reveiwing the Crowne Plaza in Chester. I am delighted that you enjoyed your stay with us and i do hope that we will see you again next time you visit Chester. Kind regards Peter Gregory Operations Manager More 

Widnes, Cheshire
Senior Contributor
28 reviews 28 reviews
14 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I stayed for 2 nights at a conference . Great breakfast and lovely staff. Kieran and Anika gave fantastic service in the bar (Anika was also waiting on at breakfast too!) ideally placed for exploring, shopping or trendy bars Thank you

Was this review helpful? Yes 1
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Dear Guest, Thank you for taking the time to review the Crowne Plaza in Chester. I will make sure that Kieran and Anika see these comments, I am sure they will appreciate them. We would love to welcome you back next time you visit Chester. Kind regards Peter Gregory Operations Manager More 

Cheshire, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

My husband & i stayed at the crown plaza for our 18th wedding anniversary on march 21st, on our arrival we were greeted by a very friendly receptionist who on the occasion of our anniversary upgraded us to a better room, this included a compimentary bottle of wine. when we arrived in the room we had stunning views of the... More 

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gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Dear Guest, Thank you for taking the time to reveiw the Crowne Plaza in Chester. It is great to hear what a good time you had on your aniversary. I will pass on your comments to my staff who will be very pleased to know what a positive impact they had on your stay. We would love to see you... More 

Sunderland, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed at this hotel for two nights. Very central location, pleasant staff, good food and a nice spa which we all used. Rooms were nice and clean, but hardly slept the first night as the pillows were so hard, but we did ask at reception if we could have some softer ones for the next night, which we got and... More 

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gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review

Dear Guest, Thank you for taking the time to review your stay and to bring your issue to our attention. I am going to look into your reservation in detail and discuss your problem with the front office and reservations team to see what happened. I am glad that your stay overall was pleasant and you were generally happy with... More 

stafford
Contributor
19 reviews 19 reviews
6 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at the this hotel for one night as part of a spa break for 2 (including use of pool, sauna, steam room, jacuzzi, gym and 30 min treatment each). Overall the hotel was great. Our room was basic but comfortable and well appointed. The view left a lot to be desired! Tea/coffee, biscuits, water, toiletries were available. The... More 

Was this review helpful? Yes 1
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review

Dear Guest, Thank you for taking the time to write a review. I'm glad you have enjoyed a relaxing weekend break with us and I will make sure your nice comments are shared with the entire team who are always working hard to ensure our guests are happy. We're looking forward to see you again soon! Kind regards, Peter Gregory... More 

Glasgow, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

This hotel is now on our list of favourites.....and I am fussy! The staff cannot do enough to help, are friendly and efficient. Stayed in a standard room with fold down bed chair for our son aged 7. Room was spacious and clean. Pillows very thick but on request, thinner ones were brought to the room within minutes. Loved the... More 

Was this review helpful? Yes 2
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review

Dear Guest, It is a pleasure to read such an amazing review, thank you for sharing your experience. You have had the chance to discover all of our facilities by the looks of it and I am glad that our high level of service has won you over. I certainly hope you will be back. Kind regards, Peter Gregory Operations... More 

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