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Crowne Plaza Chester

4.0 of 5 Trinity Street, Chester CH1 2BD, England (Formerly Chester Moat House Hotel)
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Certificate of Excellence 2014
Crowne Plaza Chester
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Crowne Plaza Chester
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885 reviews from our community

Traveler rating
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    107
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Bacup, United Kingdom
Senior Contributor
27 reviews 27 reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I am disabled and use a mobility scooter to move about. All staff and the hotel were just perfect. Staff went out of their way to make my stay as comfortable and welcoming as possible. The room was spacious enough for me to maneuver about and the bathroom set out well with grab rails and an emergency cord. Bed was... More 

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London, United Kingdom
Contributor
13 reviews 13 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

A very good stay for two nights. Very friendly welcome from reception staff. Room was spacious, comfortable and clean. Ate in one evening and room service was very good with (almost surprisingly) good food. Only slight issue was noise from adjacent rooms as wall seemed very thin. A minor issue. Overall recommended.

Was this review helpful? Yes
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review

Dear Guest, It was a pleasure to welcome you to Crowne Plaza Chester for your recent stay. I can tell from your review that you had the best time and found everything met with your expectations. I apologise about the slight noise issue you mention, our nights team is trying to be pro-active to identify potentially disturbing situations and we... More 

Senior Contributor
24 reviews 24 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Stayed here in early January as it was a Christmas Present. Hotel is nothing special. Has a really strange layout and staff aren't overly friendly. Everything about my stay was 'just ok'. Service at breakfast was terrible. Made to wait to be seated for 10 minutes in the bar even though we could see empty tables. There were no glasses... More 

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gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review

Dear Guest, Thank you for posting your feedback following your recent stay with us. I am disappointed to read that your time with us did not meet your expectations, especially regarding our team's friendliness and the breakfast issues. If you wish to discuss the problems you experienced any further please do contact me at om.cpchester@valorhospitalityeurope.com Kind regards, Peter Gregory Operations... More 

Stockport, United Kingdom
Contributor
14 reviews 14 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

We spent just 1 night in Chester at the Crowne Plaza.The hotel was clean,comfortable + staff were friendly,we didn't have breakfast but did try room service which along with the wonderful cocktails made at the hotel bar were both excellent + reasonably priced. We should have been staying with another couple but they weren't well + couldn't make the trip,so... More 

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gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review

Dear Guest, Thanks for the great comments regarding your hotel experience and I am glad that you have had a pleasant stay with us. We are lucky enough to be situated right in the middle of the city centre - unfortunately this comes with us having to charge a small daily fee for parking, this is however lower than any... More 

Penrith, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Myself and my wife stayed here for one night in November 2014. On arrival at the hotel, the check in process was quick and simple, the reception area was spotless and the reception staff were very friendly and efficient. The rooms were the usual clean standard and well presented. When booking this hotel I had requested a room with a... More 

Was this review helpful? Yes
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review

Dear Guest, Thank you for this positive, kind feedback. I am glad to hear that you have felt genuinely welcomed all throughout the hotel as our aim is to make our guests feel at home away from home. We are looking forward to welcome you back on your next anniversary! Kind regards, Peter Gregory Operations Manager More 

staffordshire
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago

Have stayed here before. Great location, friendly staff and lovely rooms and spa. However we had a few housekeeping issues in the room. Our iron was broken and the bathroom bin had not been changed and had a used sanitary towel in it. Not pleasant!( room 338).

Was this review helpful? Yes
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review

Dear Guest, Thankyou for taking the time to review your stay with us in Chester, Its pleasing to hear you made use of our good location & you found the team here friendly. I was however very disapointed to hear your comments in relation to the housekeeping team. Please be assured this is certainly not to the high standard we... More 

Liverpool, United Kingdom
Top Contributor
64 reviews 64 reviews
8 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 1 week ago

Great quality hotel at reasonable prices. Very friendly service. The beds are huge and very comfortable. Clean and modern. Only 2 mins walk to the Chester city centre. We will definitely stay here again.

Was this review helpful? Yes
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Dear Guest I very pleased that you enjoyed your stay with us and look forward to welcoming you back next time you visit Chester. Kind regards Peter Gregory Operations Manager More 

Staffs, UK
Contributor
20 reviews 20 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here Saturday night in December on our visit to Chester Christmas Markets. We were very pleased with the hotel. Lovely room, great location. Breakfast was excellent plenty of choice. We also had lunch here which was also very good and we ordered room service in the evening. The spa was fabulous and the massage was one of the best... More 

Was this review helpful? Yes 1
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Dear Guest I was delighted to read that you enjoyed your visit to the Chester Christmas Markets with us at Crowne Plaza Hotel. I was also pleased that we met your expectations in terms of the room we allocated you and the service and amenities we provided you with. I have passed on your kind words to the team here... More 

Newcastle upon Tyne, United Kingdom
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

A well situated hotel. Rooms clean and comfortable.Reception staff very pleasant and helpful. We did dine in the restaurant and it was okay have had better.If we were to return to Chester we would stay again

Was this review helpful? Yes 1
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review

Dear Guest, Thank you for your review. I will share your kind comments with my team and we are looking forward to see you again on your next stay in Chester. Kind regards, Peter Gregory Operations Manager More 

Senior Contributor
25 reviews 25 reviews
14 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Booked a champagne night for £134 , this included breakfast and room upgrade to an executive room ( subject to availability ) You are best booking via the hotel itself as they guaranteed the room upgrade at time of booking. Parking at the hotel is priced at £7.50 with access to the hotel from the car park Breakfast was excellent... More 

Was this review helpful? Yes 1
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review

Dear Guest, Thank you for taking the time to review your stay, and I am happy no note that you were satisfied with the facilities and the service provided. We are looking forward to see you again soon. Kind regards, Peter Gregory Operations Manager More 

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Additional Information about Crowne Plaza Chester

Address: Trinity Street, Chester CH1 2BD, England (Formerly Chester Moat House Hotel)
Phone Number:
Location: United Kingdom > England > Cheshire > Chester
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Chester 4*
Number of rooms: 160
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Also Known As:
Crowne Plaza Chester Hotel Chester
Chester Crowne Plaza
Hotel Style:
#4 Spa Hotel in Chester
#8 Luxury Hotel in Chester
#10 Romantic Hotel in Chester

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