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All 45 Chester hotels

Crowne Plaza Chester

4.0 of 5 Hotel   |   Trinity Street, Chester CH1 2BD, England (Formerly Chester Moat House Hotel)
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81%
Ranked #13 of 45 hotels in Chester
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
Roxie555 Milton Keynes, England, United Kingdom
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756 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (144)
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English first
Milton Keynes, England, United Kingdom
Senior Contributor
26 reviews 26 reviews
14 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Really nice staff at this hotel . Convenient location . Clean and tidy .food was good at breakfast . We have no complaints at all . Would recommend to visitors to Chester as it is very good value . Well done to all the staff

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Delft, The Netherlands
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

For a hotel that charges 160£ a night, I was expecting at least a reliable wifi connection. The connection was for free but unfortunately it was cut off every 15 minutes or so. Then I had to again enter the login and password. Quite annoying in my opinion. The room was ok, the aromatic oil was a nice gesture and... More

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gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Dear Guest Firstly thank you for your valued feedback, and please accept my apologies that your stay did not meet the high expectations that we strive to achieve at the Hotel. I have passed your comments to the relevant managers to put actions in place to make sure everybody has a great and enjoyable stay. Thank you again for your... More

Bradford, United Kingdom
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

The guy on the check in desk was so helpful, friendly and changed our room from a twin to a double before I'd even asked. Brilliant. The lady who greeted us at breakfast was again extremely pleasant, polite and helpful. And finally for the first time ever I locked us out of our room. Problem? No problem. Different guy on... More

Was this review helpful? Yes 2
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Dear Graham Thank you for the great review. I have informed Chis, Daniel and Amy that you were impressed with their service and they appreciate your kind words We look forward to seeing you again soon Kind regards Peter More

Liverpool
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 6 days ago NEW

We were looking for a last minute getaway and wanted somewhere not too far and ideally with a pool etc. We decided to book the spa break as a treat and really enjoyed the stay. The staff were so helpful from the minute we got there - they let us check in early - to the minute we left. The... More

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gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Dear The Bonf Thank you very much for taking the time to send your very nice comments to Tripadvisor. It will be a pleasure to wlecome you back in the near future Kind regards Peter More

Swindon, United Kingdom
Contributor
16 reviews 16 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

From the very start, speaking to the lovely gentleman making my booking to checking out, this hotel exceeded all our expectations!!!! I mentioned it was our wedding anniversary at the time of booking and on arrival we were upgraded to an executive room and in our room there was an anniversary card from the hotel staff, what a lovely surprise.... More

Was this review helpful? Yes 1
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Dear tiffjo 22 I am really happy that you enjoyed spending your Anniversary with us and we have been able to create wounderful memories. I hope we get the chance of welcoming you again next year if not sooner? Kind regards Peter More

Lancaster, United Kingdom
Contributor
16 reviews 16 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed 1 week ago

On arriving in Chester we rang ahead to ask directions to the hotel and for an estimated time we would be able to check in, but I barely had time to ask any questions as the girl who answered the phone (just an abrupt "Hello, yes?") didn't seem interested in listening to what I had to say instead telling me... More

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gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Dear Sweetie Cheekie Firstly thank you for your valued feedback, and please accept my apologies that your stay did not meet the high expectations that we strive to achieve at the Crowne Plaza hotel in Chester I have shared all your feedback with the team and we will action all the points in your review that I hope we can... More

County Durham
Top Contributor
76 reviews 76 reviews
23 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed for two nights (Bed & Breakfast) to explore Chester. The hotel has some very good points but lets itself down in others. PLUS POINTS Location - Very centrally located - easy to walk to just about anthing in Chester On site parking - very convenient - charged at £7.50 per night Room ready earlier than stated at 12.30... More

Was this review helpful? Yes 1
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Dear David K Im really pleased you found the hotel and the team to be extremely friendly and helpful Im sorry that on this ocassion we didnt fully Wow you with the normal standard we set. We are aware of the problems occured on Wednesday breakfast and have completed an internal investigation to make sure it never happens again. The... More

Suffolk
Reviewer
5 reviews 5 reviews
2 of 5 stars Reviewed 1 week ago

I am a regular customer of Intercontinental Hotels and have to say that this Hotel does them no justice. The Hotel is tired looking, and needs some investment. The shower was particularly poor, more worthy of an old fashioned cheap bed & breakfast. Wish I had saved £50 and stayed at the Holiday Inn express at the racecourse.

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gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Dear Suffolk-ed Im glad to hear that your are a regular guest with the IHG brand and Im sorry on this occassion we didn't meet your expections This year we have had a refurb on our public areas and hopefully later in the year will move on to other areas within the hotel Many thanks for your review, I hope... More

Blackpool, United Kingdom
2 reviews
5 of 5 stars Reviewed 1 week ago

I stayed here for our anniversary for one night and was really impressed with how friendly and informative the staff were. A massive thankyou to Jack and Brandon on the bar, paul in gym and Jodie on reception for making our stay at the crowne plaza memorable and awesome. Your all contributed to a great crowne plaza experience and I... More

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gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Thank you for the great review From your feedback the staff have been informed and rewarded Kind regards Peter More

Southampton, United Kingdom
Senior Contributor
40 reviews 40 reviews
20 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 1 week ago

We chose this hotel as it was so close to Chester Race course and we were spending the day there. As all the other hotels on race day the prices were higher than usual. The entrance is tucked away and not very awe inspiring, however once inside it was extremely welcoming. We had arrived before midday as we were off... More

Was this review helpful? Yes 1
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Additional Information about Crowne Plaza Chester

Address: Trinity Street, Chester CH1 2BD, England (Formerly Chester Moat House Hotel)
Phone Number:
Location: United Kingdom > England > Cheshire > Chester
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Chester 4*
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Also Known As:
Crowne Plaza Chester Hotel Chester
Chester Crowne Plaza

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#5 Spa Hotel in Chester #8 Luxury Hotel in Chester #11 Romantic Hotel in Chester
Hotel Class
Official Description (provided by the hotel)
Welcome to Crowne Plaza Chester, perfectly located on the edge of the city with panoramic views of the city and Welsh hills. The hotel is perfectly located for visiting all the historic sites of Chester, including the Roman walls, amphitheatre and Chester Cathedral. Renowned not only for its Roman heritage but also for its beautiful architecture, the shopping rows' many restaurants and inns are all just minutes from the hotel. With 160 bedrooms featuring stylish decor and amenities, with an option of upgrading to our club rooms, some with stunning views overlooking the famous Chester Racecourse and the Welsh hills. All bedrooms are fully air conditioned with elegant fabrics and furnishings creating a calm yet fresh environment. Crowne Plaza Chester is the number one choice in Chester whether you are here for business or pleasure. The hotel has a varied selection of conference and meeting rooms (11 in total) many with natural daylight, which can accommodate from 600 to as few as 4 guests. The Kings Suite interlinks to the Chester and Malpas Suite to give an ideal venue for exhibitions or large social events. Our dedicated conference team will ensure events run smoothly from the start. Our Club Moativation Health & Fitness Club including indoor heated pool, 24hr room service, onsite car parking and all areas of the hotel fully equipped with wireless internet makes us the perfect place to stay when visiting Chester. ... more   less 
Number of rooms
160

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