We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Crowne Plaza Chester

#11 of 46 Hotels in Chester
Certificate of Excellence
Hotel website
Hotel deals
Trinity Street, Chester CH1 2BD, England (Formerly Chester Moat House Hotel)
Special Offer
Save 10-30%
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Crowne Plaza Chester
Professional photos View all
Browse nearby
Crowne Plaza Chester
Write a Review

921 reviews from our community

Traveler rating
    400
    358
    111
    30
    22
See reviews for
125
509
20
113
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (178)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (921)
  • Mar-May only
    (229)
  • Jun-Aug only
    (282)
  • Sep-Nov only
    (201)
  • Dec-Feb only
    (209)
All months
Derby, United Kingdom
Contributor
19 reviews 19 reviews
17 hotel reviews
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stayed at the Crowne Plaza for Valentine’s weekend and had a very pleasant stay. When we arrived, the hotel car park was completely full so when had to park in another car park nearby which I think is the norm during weekends. Reception staff were very helpful, however despite booking a double room we were told they only had... More 

Was this review helpful? Yes
Walsall, United Kingdom
Senior Contributor
38 reviews 38 reviews
11 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

A nice hotel. No complaints- room was clean and tidy and staff pleasant. Only two gripes the parking is £7.50 added on and minor point - terrible coffee in the room and only basic tea and coffee- no herbal or fruit teas. I've stayed in cheaper hotels where this is standard. In short it's on the money but lacks the... More 

Was this review helpful? Yes
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review

Dear Guest, Thank you for your feedback and your observations. Unfortunately our premium city centre location comes at the price of us having to charge a small fee for parking, however this is still cheaper than other parking options around. In regards to the beverage facilities in the bedroom our staff is always happy to provide you with a wider... More 

Rochdale, United Kingdom
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Nice hotel in a great location. Staff were friendly and helpful. We arrived a just before lunch and parked in the hotel car park. I went to the reception to check we were okay to park up before we checked in later. They took our name and said our room was ready for us already. Which was fantastic. The room... More 

Was this review helpful? Yes 3
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review

Dear Guest, Thank you for your review, it's lovely to see you have had such a pleasant stay in our hotel. We are currently in the process of upgrading all our bedrooms with a safe and minibar but even now we offer selected rooms with these facilities. Please let us know next time you stay with us and we'll do... More 

Merseyside
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

The room was very clean and comfortable, staff was friendly, the breakfast was very nice with a good choice of foods on offer. The hotel is in an ideal location within walking distance of all chester has to offer

Was this review helpful? Yes 1
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Dear Guest Thank you for your review of the Crowne Plaza in Chester. I am so pleased you had a good time whlie visiting us and I hope that you come back soon Kind regards Peter Gregory Operations Manager More 

Merseyside
Contributor
13 reviews 13 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago NEW via mobile

We stayed here on New Years Eve after deciding to do something different. Upon check in, the staff were polite and helpful. After checking in we went up to our room, although it had been cleaned, there was still empty water bottles in the room along with a shampoo bottle in the shower (a pet hate of mine) I probably... More 

Was this review helpful? Yes
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Dear Guest Thank you for your review of the Crowne Plaza. Please accept my apologies for the state of the room when you checked in. I assure you that this is not up to the high standard that we set ourselves here at the Crowne Plaza. Kind regards Peter Gregory Operations Manager More 

Nottingham, United Kingdom
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Having read the reviews on Trip Advisor we decided to stay at the Crowne Plaza for my partners birthday. The hotel itself has a very central location, the facilities are great and the rooms and bar areas are clean and comfortable - it does feel like a quality hotel. However, when we arrived at 3.15 ready to check in, we... More 

Was this review helpful? Yes 1
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Dear Guest Thank you for reviewing the Crowne Plaza in Chester. While I am pleased that you found my staff friendly and enjoyed the facilities, your expirience when checking in was well below the high standards that we set ourselves at this hotel and for that I would like to offer my sincerest apologies. Kind regards Peter Gregory Operations Manager More 

Beaconsfield, United Kingdom
Senior Reviewer
6 reviews 6 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

Quiet room. Very comfortable bed. Nice view from the window. Very helpful staff - nothing was too much trouble. Great selection at breakfast. Good location in the town centre. Free parking. Couldn't ask for more.

Was this review helpful? Yes
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Dear Guest Thank you for reviewing the Crowne Plaza in Chester. I am pleased that you enjoyed your stay with us and I look forward to seeing you next time you stay in Chester Kind regards Peter Gregory Operations Manager More 

Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Booked this hotel for a one night stay in March. There is not one thing i could complain about. Rooms were lovely and spacious and that was just a 'standard' room so goodness knows what the superior rooms would be like. Little freebies and special touches like toiletries, coffees and mineral water, also the option for a newspaper. The staff... More 

Was this review helpful? Yes
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Dear Guest Thank you for your review of the Crowne Plaza in Chester. We really appreciate the time you have taken to write such lovely compliments and I hope we see you again next time you visit Chester Kind regards Peter Gregory Operations Manager More 

Nottingham, United Kingdom
Contributor
17 reviews 17 reviews
9 hotel reviews
22 helpful votes 22 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

Massively expensive for small, noisy room and uncomfortable bed. You then get the privellege of no room in the car park and having to park in a dingy hole down the street. On the plus side, the staff are great, as is the breakfast.

Was this review helpful? Yes
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Dear Guest Thank you for your review. I am glad that my staff had a positive impact on your stay and that you enjoyed our breakfast. I am sorry that your room did not meet your expectations. Kind regards, Peter Gregory Operations Manager More 

Miskin
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

Can't praise the Crown Plaza Chester enough for its consistently warm & friendly service! Staff are always most welcoming, cheerful & helpful. Lovely modern/contemporary theme & decor in communal areas. Excellent buffet breakfast. Convenient rooftop Hotel Car Park. City Centre & it's plentiful selection of Restaurants, Bars & shops only a few short steps away. Can only recommend it!

Was this review helpful? Yes
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Dear Guest Thank you for your review of the Crowne Plaza in Chester. I am delighted that you enjoyed our facilities and took advantage of our location. My staff and I would love to welcome you back in the future. Kind regards, Peter Gregory Operations Manager More 

Questions? Get answers from hotel staff and past guests. Ask a question

124 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (79)
Viewed
Room/suite (25)
Viewed
Bathroom (7)
Viewed
Dining (6)
Viewed
Hotel & grounds (13)
Viewed
View from room (6)
Viewed
Business center/function rooms (2)
Viewed
Other (20)

Management photos: Courtesy of the property manager

Viewed
All management photos (45)
Viewed
Room/suite (22)
Viewed
Dining (10)
Viewed
View from room (2)
Viewed
Hotel & grounds (4)
Viewed
Bathroom (1)
Viewed
Other (6)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question