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Crowne Plaza Chester

#11 of 46 Hotels in Chester
Certificate of Excellence
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Trinity Street, Chester CH1 2BD, England (Formerly Chester Moat House Hotel)
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Crowne Plaza Chester
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Crowne Plaza Chester
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965 reviews from our community

Traveler rating
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    115
    32
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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staffs
Top Contributor
103 reviews 103 reviews
46 hotel reviews
123 helpful votes 123 helpful votes
5 of 5 stars Reviewed yesterday NEW

I recently attended a 2 day course but did not stay at the Hotel. The Hotel was very clean and spacious. The meeting room we had was a very good size, smaller rooms can become stuffy very quickly. The strength of this Hotel was definetly the staff who had an excellent manner and provided a good service. The Morning and... More 

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England
Senior Contributor
30 reviews 30 reviews
18 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed yesterday NEW

We had booked a three night stay beginning on a Saturday. The hotel car park was full but there was no problem parking close by. The post code for the hotel sent us to the correct area for reception and parking which was very helpful. There were no upgrades available for that night as they were fully booked (often so... More 

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gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Dear Guest I am delighted that you enjoyed your stay with us and we would love to welcome you back next time you visit Chester. Kind regards Peter Gregory Operations Manager More 

Northampton, United Kingdom
2 reviews
4 of 5 stars Reviewed 2 days ago NEW

Very impressed with this hotel and the service right from the time we arrived. Upon arrival the reception staff greeted us and made us feel very welcome. Comfortable, spacious and quiet room. Really good quality food and nothing too much trouble.

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gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Dear Guest Thank you for taking the time to review our hotel. I am glad that you had a pleasent time during your recent stay with us and I look forward to welcoming you back again soon Kind regards Peter Gregory Operations Manager More 

London, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Often I would only think to say something if I was unhappy with an experience but the service, staff and room were so lovely here I've decided to make my first review! The room was very nice especially for the great value price we paid. It was very clean with wifi, Sky TV and a range of complementary toiletries. The... More 

Was this review helpful? Yes 1
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Dear Guest Thank you for taking the time to reveiw the Crowne Plaza, We certainly appreciate your comments and we hope that you will be able to visit us again soon. Kind regards Peter Gregory Operations Manager More 

Leicester, United Kingdom
Contributor
20 reviews 20 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Booked this hotel with a friend as a spa package! It was fantastic! Treatments where amazing, staff couldn't be more helpful and the hotel was beautiful. Will definitely go again! The restaurant was really nice. Food was delicious and reasonably priced for the quality. Only downside was the parking.

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gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Dear Guest, Thank you for your reveiw of the Crowne Plaza Hotel. My team and I are delighted that we were able to help you have a relaxing weekend. We look forward to seeing you again soon. Kind regards Peter Gregory Operations Manager More 

London, United Kingdom
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

1 nights stay while visiting family. Car Parking was great onsite and it goes on your account and you pay when you leave, which is great you don't have to worry about finding the correct money and at £7.50 for 24 hours that's really good price bearing in mind its right in the middle of the city centre. The room... More 

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gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review

Dear Guest, Thank you for your lovely review. It sounds like you and your family had a fabulous stay with us, and I will be glad to share your nice feedback with my team. Looking forward to see you again soon, Kind regards, Peter Gregory Operations Manager More 

London, United Kingdom
Senior Contributor
41 reviews 41 reviews
16 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I stayed at the Crowne Plaza pretty much 4 night a week from Aug'14 to May'15 and must say I was surprised, presently surprised! Lets face it, it is not the prettiest hotel, the room are OK (dated) and Chester is never going to entice you out every night so you can be sure that the menu also got a... More 

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gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review

Dear Guest, Wow, let me take this opportunity to firstly thank you for continued loyalty for such a long period of time. I would like to think that our consistently high standards are the reason that you keep returning to us. It's always valuable to have feedback from someone who spends so much time in our hotel and I assure... More 

Shipley, United Kingdom
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 1 week ago

Great location with car parking on site. We booked for two nights and included breakfast. The bedroom was lovely with a huge comfortable bed. Shame housekeeping failed to notice the holes in the pillow case and the wash basin which needed un blocking. Breakfast was great with lots of choice however the service delivery was poor. The restaurant manager appeared... More 

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gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review

Dear Guest, Thank you for posting a review here. I'm happy to see that you particularly enjoyed the leisure club and our Crowne Spa. Your critical comments and observations have certainly been taken onboard and will be cascaded to the relevant departments and team members. I hope you will return again soon and give us the opportunity to prove we... More 

Shipley, United Kingdom
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Just finished our 2 night stay here....our room was lovely..super king sized bed which was incredibly comfortable and in a quieter room too..cannot fault. Hotel was very well placed for the city being just a few minutes walk away to the centre...reception staff very knowledgeable and helpful. Regarding appearance the communal areas were all tidy and the style of the... More 

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gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review

Dear Guest, Thank you for your taking the time to review your stay with us. I appreciate that throughout your stay you have taken advantage of most of our facilities and apart from your breakfast experience they did not disappoint you. Addressing that issue, I will have a discussion with our Food and Beverage Team and the departmental manager to... More 

Wirral
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

After checking the hotel website to see if they served lunches, we decided to book a lunch date in July, an important date after our wedding. Not only would we book lunch that day but we would book a room for the night. So we decided to go and sample the food... before booking. Impressed with the look of the... More 

Was this review helpful? Yes
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review

Dear Guest, Thank you for your comments and feedback. I am sorry you have not had the greatest experience in our bar and restaurant, and it appears there was a series of communication errors with your enquiry. I am currently investigating with my food and beverage team what went wrong to avoid situations like this in the future. If you... More 

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