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Crowne Plaza Chester

#11 of 44 Hotels in Chester
Certificate of Excellence
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Trinity Street, Chester CH1 2BD, England (Formerly Chester Moat House Hotel)
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Crowne Plaza Chester
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1,160 Reviews from our TripAdvisor Community

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Bridlington, United Kingdom
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Good modern hotel considering the outside which looked pretty grim which is a shame as the hotel was lovely and clean, the staff were very attentive and friendly. As a treat we booked a Club Floor bedroom, which was very spacious and we were able to go into the Club Lounge and have free wine and canapes! The hotel is... More 

Helpful?
Thank Jane E
england
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago NEW via mobile

Had one a Saturday nights stay, nice clean hotel good parking nice bar area plenty of space to relax and have drink,helpful staff easy book in and checkout very close to city centre only about max 10 min walk if that.

Helpful?
Thank spencer133
Porth, United Kingdom
Level Contributor
236 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
4 of 5 stars Reviewed 1 week ago

Large clean modern hotel with good facilities - Bar, resturaunt, leaisure pool, gym. Nice large bedrooms, modern, clean, good sized bathroom. Tea/coffee facilities, fridge, water etc. Only thing lacking which lets the rooms down is a safe in wardrobe. Nice sized bar and clean modern lounge area with plenty of settees and arm chairs. Visited on work business and used... More 

Helpful?
Thank welshone03
Barrow-in-Furness, United Kingdom
Level Contributor
221 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We booked again to stay at the Crowne Plaza as it is in such an excellent location. We arrived a little early, and were welcomed by very friendly staff. Our room was ready and we were checked in very efficiently. We had a club room with access to the club lounge. Our room was a good size, with a super... More 

Helpful?
Thank Barbara F
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Thank you for your excellent review of our hotel. We love it when we see our guests come and visit us again. It is our pleasure to give you great service time after time. Sincerely Peter G Operations Manager More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

This hotel is a great base to visit the beautiful city of Chester, a two minute walk to the city centre. The hotel reception and its staff are first class and the bar and lounge areas were comfortable although we didn't use these facilities. We booked a king executive room, the bed was massive and very comfortable and unlike most... More 

Helpful?
Thank Phil B
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Thank you for the wonderful review of our hotel. Congratulations on your anniversary, I am glad that we could help make it special for you and your partner. I hope that you come back and visit us again soon Sincerely Peter G Operations Manager More 

Manchester, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

Went here overnight with my partner and had a lovely time. We booked an executive suite which was great and very comfortable, king bed and all. We had access to the Club lounge which is good for pre drinks before heading out into town or the hotel restaurant which is also stunning. The layout and decór was inviting and very... More 

Helpful?
Thank alice95b
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Thank you so much for letting us know what a great time you had while staying in our hotel. We appreciate the compliments and value the feedback from our guests. I hope that you come back and visit us again soon Kind regards Peter G Operations Manager More 

Manchester, United Kingdom
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Not much to look at on the outside but the room was excellent. Everything v clean and tidy. The breakfast was self service but was of a good standard. Only let down was the shift manager holding a job interview for a receptionist in the hotel bar. It must have been very embarrassing for the lady, and somewhat spoilt the... More 

Helpful?
Thank Ed J
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Thank you for your review of the hotel. I am glad that you enjoyed the facilities. I am sorry about the issue that inconvenienced you in the Stables Bar and I will be discussing this with my management team. I hope that this does not deter you from visiting us again Kind regards Peter G Operations Manager More 

Leeds, England, United Kingdom
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Spotlessly clean room with complementary products , very comfortable beds , reception staff excellent, asked us about our reason for staying in Chester , then gave us a voucher for the restaurant we were visiting . Bar facilities fabulous too .

Helpful?
Thank T5291IWKaren_C
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Thank you for your review of our hotel. I am so glad you enjoyed your visit to Chester. I will pass on your compliments to the team on reception, they will be very pleased. I hope that you will visit us again soon Sincerely Peter G Operations Manager More 

Wigan, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago via mobile

Stayed here with my boyfriend but unfortunately was only for one night! Lovely room nice and clean with a comfy bed! Reception is gorgeous. Nice and close to the centre for a day n night out. Would definitely return but for longer this time! Didn't try the food etc so can't comment much

Helpful?
Thank Justine S
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

We would certainly love to have you back again and you should definitely try the restaurant the food is terrific. Thank you for such a great review Kind regards Peter G Operations Manager More 

Hereford, United Kingdom
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

A stylish and clean hotel. A lovely room, comfortable bed and luxurious high quality bedding. We combined the stay with a visit to the spa. Highly recommend you do the same because it was a great experience. Breakfast was freshly prepared and there was lots of choice.

Helpful?
1 Thank Paysure
gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Thank you for you review of the hotel. It is great to hear that your enjoyed you stay with us and I will pass on your compliments to the spa team, I sure that they will be delighted to be receive your feedback. I hope that you come and visit us again soon Sincerely Peter G Operations manager More 

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