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All 50 Chester hotels »

Crowne Plaza Chester

4.0 of 5
Trinity Street, Chester CH1 2BD, England (Formerly Chester Moat House Hotel)
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Ranked #15 of 50 hotels in Chester
4.0 of 5 stars 258 Reviews
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258 reviews from our community

What travelers say about this hotel
  • Car park(9)
  • Very good(7)
  • Leisure facilities(6)
  • Reception staff(5)
  • Bus station(3)
  • Air conditioning(3)
  • City wall(3)
  • Executive club room(3)
Traveler rating
    95
    110
    32
    9
    12
Only show reviews for Family (36) | Couples (142) | Business (31)
Date Rating
Alison L
Bridgnorth
Reviewer
3 reviews
2 helpful votes
4 of 5 stars Reviewed February 6, 2012 NEW
1
person found this review helpful

Stayed on a Saturday night and only paid £99 for a double room with breakfast. Lovely hotel in a great location. Excellent buffet breakfast, would definitely stay there again. More

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D-Das90
uk
Senior Reviewer
9 reviews
1 helpful vote
4 of 5 stars Reviewed February 4, 2012 NEW
1
person found this review helpful

I was treated to the overnight spa package at this hotel by my partner. First impressions of the hotel were fantastic - marble, gilt and chandeliers. For a 'Club room' however, the size of the room was disappointing, although nicely set out. Little touches such as complimentary bottles of water, toiletries, bathrobes and slippers were a nice addition, and made... More

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loverofAustria
West Yorkshire
Contributor
17 reviews
11 helpful votes
4 of 5 stars Reviewed January 30, 2012

Stayed for a couple of nights (Fri/Sat) two weeks ago. Hotel Staff excellent, rooms very comfy and warm. Brilliant location, literally two minutes from the centre. Added bonus was secure car park. Would definitely stay again. More

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York4472
York
Contributor
11 reviews
63 helpful votes
4 of 5 stars Reviewed January 29, 2012

My wife and I have used this hotel for many years since it was a Moat Hotel, when visiting Chester for weekends away. We always enjoy the food although the menu is not extensive. The hotel scores because it is right in the center. Just walk out of the door and your are right in the shopping area. More

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Stephcart
Wetherby
Top Contributor
154 reviews
89 helpful votes
3 of 5 stars Reviewed January 26, 2012
2
people found this review helpful

This used to be my favourite corporate chain hotel, and when working in the area my first choice stop. I have probably stayed 30 times now. Recently I've started to notice erosions in quality due to cost cutting: The biscuits on the in room tea tray used to be premium quality, recently they have become basic biscuits ( 2 packs... More

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Eliboom
Reviewer
4 reviews
3 helpful votes
5 of 5 stars Reviewed January 22, 2012
1
person found this review helpful

My husband and I booked a one night spa package in an executive club double room. The hotel was lovely and the room well appointed. We had lunch in the bar area prior to going to the spa. The food was lovely however the whole hotel was quite cold as the heating had gone off after a fire alarm. The... More

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Misshel1
Cheshire
Senior Contributor
30 reviews
21 helpful votes
5 of 5 stars Reviewed January 22, 2012

Beds are super super comfy rooms very clean location fab!!!!! Buffet breakfast divine All in all a pleasant stay More

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NewlywedsDL
Huddersfield
Senior Reviewer
6 reviews
3 helpful votes
1 of 5 stars Reviewed January 14, 2012
1
person found this review helpful

I have stayed in crown plazas all over the world and was sadly disappointed by this one. Upon arriving to the hotel we were told that the car park was full. That is fair enough but the overflow carpark away from the hotel was also full. It took my husband 45 minutes to eventually find a space. Upon check in... More

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gm_cpchester, General Manager at Crowne Plaza Chester, responded to this review
January 19, 2012

Thank you for taking the time to post your review. Please accept my apologies for the confusion you experienced upon your arrival to the hotel. We do endeavour to provide an upgrade when ever possible for our priority club members. Unfortunately due to high demand this is not always possible. With regards to the club lounge access I can confirm... More

copleycop
West Yorkshire
Top Contributor
63 reviews
45 helpful votes
4 of 5 stars Reviewed January 9, 2012

Amazing value in January 2012, paid only £20.12 per room to stay at this hotel with priority clubs Olympics 2012 rates. Hotel looks dated and suppose is in areas probably would benefit from a renovation. Even though I paid £20.12 I was upgraded to the crowne plaza club floor and given a executive room with late check out until 2pm... More

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mortysgang
bolton north west england
Senior Contributor
25 reviews
35 helpful votes
4 of 5 stars Reviewed January 8, 2012

One night B&B in the exec suite at the Crown plaza chester- a treat without kids! very clean and welcoming for such a large hotel.staff we met were all genuinely happy to assist.The complementary bar in the exec lounge is a nice touch.Room was very nice if not a little small for an exec room.Food was nice with a friendly... More

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Crowne Plaza Chester Also Known As

  • Chester Crowne Plaza
Address: Trinity Street, Chester CH1 2BD, England (Formerly Chester Moat House Hotel)

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Crowne Plaza Chester
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