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Crowne Plaza Chester

4.0 of 5 Trinity Street, Chester CH1 2BD, England (Formerly Chester Moat House Hotel)
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Certificate of Excellence 2014
Crowne Plaza Chester
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Crowne Plaza Chester
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864 reviews from our community

Traveler rating
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    341
    104
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476
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Liverpool, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

Every year we go Christmas shopping in Chester and stay over. This hotel is lovely and so close to walk into town centre just by the Christmas market. We didn't even want to eat in any of the many lovely restaurants in Town as the hotel offered lovely meals. The use of the spa and swimming pool was very welcome... More 

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Preston
Senior Contributor
39 reviews 39 reviews
20 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We really liked this place. The room was big, nicely furnished and well equipped. The bathroom and toiletries nice. It's a couple of minutes walk into town. We used the pool and spa and had a treatment too. It was reasonably priced and really lovely. A great hotel.

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gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review

Dear Guest, Thank you for your valuable feedback. I am pleased to see you have enjoyed your stay and we hope you will return soon for another relaxing break. Kind regards, Peter Gregory Operations Manager More 

Oldham
Top Contributor
72 reviews 72 reviews
10 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 1 week ago

We have just come back from a weekend in Chester I would recommend this hotel very nice décor spacious rooms easy access to all main attractions of CHESTER ideal for visiting the old city and on the door step of Chester Racecourse Staff are very pleasant and work hard but stop to give you a smile the waitress that cleared... More 

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gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Dear Guest Thank you for a wonderful review, I know my staff will be very pleased to hear your comments I look forward to see you again kind regards Peter Gregory Operations Manager More 

Staffordshire, United Kingdom
1 review
3 of 5 stars Reviewed 1 week ago

every year we go to chester xmas shopping & stay over - this year we chose the crowne plaza as it looked a good quality 4 star hotel. Whilst the hotel itself is was good & clean we were disappointed in the standard of food & rooms. We had an email saying that we could have a superior room upgrade... More 

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gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Dear Guest Thank you for taking the time to post a review. I am sorry that we did not meet your expectations for this stay, this is certainly not the standard that we aim to achieve. I will discuss your comments with the restaurant manager . If you wish to email me directly to discuss further my email: om.cpchester@valourhospitalityeurope.com Many... More 

Cheshire
Contributor
15 reviews 15 reviews
11 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed 1 week ago

Me, my husband and my daughter visit the Crowne Plaza Chester every year at the end of November or beginning of December to celebrate my birthday and do some Christmas shopping. As a platinum rewards member I used my points to booked the room, even though it is booked months in advance we never get offered an upgrade, however the... More 

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gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Dear Guest Thank you for reviewing our hotel, we do appreciate your sugestions and I will pass them on to the appropriate departments to improve your future stays Many thanks Peter Gregory Operations Manager More 

Dunster, United Kingdom
Contributor
17 reviews 17 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Have just stayed 3 nights at Crowne Plaza, Chester to celebrate my husbands and my birthdays. The first night was fine, but the Friday and Saturday were awful. the hotel had Christmas discos on both nights. The thumping music went on until 1 a.m. and drowned out our t.v. Our room was directly above the function room and it was... More 

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gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Dear Guest Thank you for your review. Im pleased to read that you found the room and the staff very good. I understand your frustrations with the loud music. My team and I try our very best to please all our guests during the festive season, but sometimes due to the building lay out this still doesn't satisfy everybody's needs.... More 

Stockton-on-Tees, England, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Spent two nights (Friday/Saturday) on a room only basis. Arrived by taxi, which dropped us at the door. Reception was very welcoming and keen to ensure we arrived safely. Explained to us that they have their own car park should we wish to drive there in future. They told us about the hotel and its facilities and ensured we could... More 

Was this review helpful? Yes 1
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review

Dear Guest, Thank you for constructive feedback. It is good to see that you found our staff helpful and made use of all our facilities. I am disappointed to learn about your dining experience, please be assured it will be investigated with our Restaurant team. I am pleased to see however that the way we handled the issue was to... More 

Fishguard, United Kingdom
Contributor
12 reviews 12 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed here for two nights and wished it had been many more, we usually stay at the Holiday Inns so this was a first. Where do I start, from check in to check out our break was fantastic, staff were all without exception brilliant. Hotel inside was immaculate as was our room, many little touches to make your stay... More 

Was this review helpful? Yes
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review

Dear Guest, It's always a pleasure to read such a fantastic review, I am glad you enjoyed your stay with us so much. We certainly hope we can welcome you back in the near future. Kind regards, Peter Gregory Operations Manager More 

Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Mother / daughter sharing an extremely comfortable twin room good location friendly staff great spa fab back massage! Would highly recommend only downside scrambled egg at breakfast had no taste!!! Would revisit this great town and hotel

Was this review helpful? Yes
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review

Dear Guest, Thank you for taking the time to review your stay. I am pleased that overall you were happy with our service and facilities, and I will share your constructive feedback about breakfast food with our executive chef. Looking forward to see you soon, Kind regards, Peter Gregory Operations Manager More 

Holmfirth, United Kingdom
Senior Contributor
32 reviews 32 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Great hotel with great facilities and staff.Superb emperor size bed with crisp white linen and complementary robes and slippers. Breakfast was great , all the dishes expected in a hotel . All staff were welcoming and helpful.

Was this review helpful? Yes
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review

Dear Guest, Thankyou for reviewing your stay with us. It's wonderful to hear you enjoyed your party & shopping trip in Chester. I will be sure to pass over your comments to the team. Kind Regards Peter Gregory Operations Manager More 

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Additional Information about Crowne Plaza Chester

Address: Trinity Street, Chester CH1 2BD, England (Formerly Chester Moat House Hotel)
Phone Number:
Location: United Kingdom > England > Cheshire > Chester
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Chester 4*
Number of rooms: 160
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Also Known As:
Crowne Plaza Chester Hotel Chester
Chester Crowne Plaza
Hotel Style:
#4 Spa Hotel in Chester
#7 Luxury Hotel in Chester
#10 Romantic Hotel in Chester

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