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All 45 Chester hotels

Crowne Plaza Chester

4.0 of 5 Hotel   |   Trinity Street, Chester CH1 2BD, England (Formerly Chester Moat House Hotel)
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Ranked #13 of 45 hotels in Chester
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed yesterday
Elaine T
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762 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (144)
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English first
4 reviews 4 reviews
3 of 5 stars Reviewed yesterday NEW

Stayed for one night a Saturday, arrived at around 1pm to find the car park full, we were eventually directed to another car park. It then took over half an hour to check in as the que was extremely long. First impression on entering from street level was that the area was sparse and the doors to the lifts were... More

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17 reviews 17 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed yesterday NEW

A midweek break at the Crowne Plaza and from the outset we knew we'd made the right choice. On booking we'd asked for information to be sent on the city's attractions and this was promptly provided by Daniel with some very helpful suggestions. The hotel was easily found, right in the centre and the car parking well catered for. On... More

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Liverpool, United Kingdom
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed at the crowne plaza 26/7/14 for one night to celebrate our wedding anniversary. The hotel is in a great location. On checking in, even though we had a que behind us, the receptionist took time out to give us directions etc, we got the feeling that nothing was too much trouble for her. The room was spotless, bed... More

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3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

We booked this hotel for my boyfriends birthday, we decided to do something a little different, we booked a double exec room on the club floor which I would highly recommend. Food was amazing, staff very friendly would defiantly stay again!

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20 reviews 20 reviews
14 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This is our third stay here and it was another great stay.I received a card from the team for my birthday and a bottle of red wine at dinner.Thankyou so much. Each member of staff- from reception to house keeping, is a credit to your hotel- your restaurant manager at breakfast time was lovely,very bubbly which is how it should... More

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Birmingham, United Kingdom
14 reviews 14 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Booked for my husband's 60th birthday and we were not disappointed. We booked a standard room which was very comfortable and thankfully had the benefit of air con as the weather was exceptionally hot! The young lady on reception was extremely friendly, helpful and efficient and nothing was too much trouble in fact all the staff we encountered went out... More

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Blackpool, United Kingdom
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

stayed here Wed & Thurs nights for a couple of nights away with my partner. Chose this hotel after a lot of looking on TripAdvisor and we were not disappointed. The hotel is very central. Had on site parking. Lovely rooms with a good shower and a bath. The bed was comfy and the room also had air conditioning. The... More

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Milton Keynes, England, United Kingdom
Senior Contributor
26 reviews 26 reviews
14 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Really nice staff at this hotel . Convenient location . Clean and tidy .food was good at breakfast . We have no complaints at all . Would recommend to visitors to Chester as it is very good value . Well done to all the staff

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Delft, The Netherlands
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

For a hotel that charges 160£ a night, I was expecting at least a reliable wifi connection. The connection was for free but unfortunately it was cut off every 15 minutes or so. Then I had to again enter the login and password. Quite annoying in my opinion. The room was ok, the aromatic oil was a nice gesture and... More

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gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Dear Guest Firstly thank you for your valued feedback, and please accept my apologies that your stay did not meet the high expectations that we strive to achieve at the Hotel. I have passed your comments to the relevant managers to put actions in place to make sure everybody has a great and enjoyable stay. Thank you again for your... More

Bradford, United Kingdom
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

The guy on the check in desk was so helpful, friendly and changed our room from a twin to a double before I'd even asked. Brilliant. The lady who greeted us at breakfast was again extremely pleasant, polite and helpful. And finally for the first time ever I locked us out of our room. Problem? No problem. Different guy on... More

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gm_cpchester, Manager at Crowne Plaza Chester, responded to this review

Dear Graham Thank you for the great review. I have informed Chis, Daniel and Amy that you were impressed with their service and they appreciate your kind words We look forward to seeing you again soon Kind regards Peter More

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Additional Information about Crowne Plaza Chester

Address: Trinity Street, Chester CH1 2BD, England (Formerly Chester Moat House Hotel)
Phone Number:
Location: United Kingdom > England > Cheshire > Chester
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Chester 4*
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Also Known As:
Crowne Plaza Chester Hotel Chester
Chester Crowne Plaza

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Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#5 Spa Hotel in Chester #8 Luxury Hotel in Chester #11 Romantic Hotel in Chester
Hotel Class
Official Description (provided by the hotel)
Welcome to Crowne Plaza Chester, perfectly located on the edge of the city with panoramic views of the city and Welsh hills. The hotel is perfectly located for visiting all the historic sites of Chester, including the Roman walls, amphitheatre and Chester Cathedral. Renowned not only for its Roman heritage but also for its beautiful architecture, the shopping rows' many restaurants and inns are all just minutes from the hotel. With 160 bedrooms featuring stylish decor and amenities, with an option of upgrading to our club rooms, some with stunning views overlooking the famous Chester Racecourse and the Welsh hills. All bedrooms are fully air conditioned with elegant fabrics and furnishings creating a calm yet fresh environment. Crowne Plaza Chester is the number one choice in Chester whether you are here for business or pleasure. The hotel has a varied selection of conference and meeting rooms (11 in total) many with natural daylight, which can accommodate from 600 to as few as 4 guests. The Kings Suite interlinks to the Chester and Malpas Suite to give an ideal venue for exhibitions or large social events. Our dedicated conference team will ensure events run smoothly from the start. Our Club Moativation Health & Fitness Club including indoor heated pool, 24hr room service, onsite car parking and all areas of the hotel fully equipped with wireless internet makes us the perfect place to stay when visiting Chester. ... more   less 
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