We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Crowne Plaza Chester

#11 of 46 Hotels in Chester
Certificate of Excellence
Hotel website
Hotel deals
Trinity Street, Chester CH1 2BD, England (Formerly Chester Moat House Hotel)
Special Offer
Save 10-30%
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Crowne Plaza Chester
Professional photos View all
Browse nearby
Crowne Plaza Chester
Write a Review

961 reviews from our community

Traveler rating
    426
    366
    115
    32
    22
See reviews for
134
530
20
117
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (190)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (961)
  • Mar-May only
    (270)
  • Jun-Aug only
    (282)
  • Sep-Nov only
    (201)
  • Dec-Feb only
    (208)
All months
Leicester, United Kingdom
Contributor
20 reviews 20 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

Booked this hotel with a friend as a spa package! It was fantastic! Treatments where amazing, staff couldn't be more helpful and the hotel was beautiful. Will definitely go again! The restaurant was really nice. Food was delicious and reasonably priced for the quality. Only downside was the parking.

Was this review helpful? Yes
London, United Kingdom
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

1 nights stay while visiting family. Car Parking was great onsite and it goes on your account and you pay when you leave, which is great you don't have to worry about finding the correct money and at £7.50 for 24 hours that's really good price bearing in mind its right in the middle of the city centre. The room... More 

Was this review helpful? Yes
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review

Dear Guest, Thank you for your lovely review. It sounds like you and your family had a fabulous stay with us, and I will be glad to share your nice feedback with my team. Looking forward to see you again soon, Kind regards, Peter Gregory Operations Manager More 

London, United Kingdom
Senior Contributor
41 reviews 41 reviews
16 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I stayed at the Crowne Plaza pretty much 4 night a week from Aug'14 to May'15 and must say I was surprised, presently surprised! Lets face it, it is not the prettiest hotel, the room are OK (dated) and Chester is never going to entice you out every night so you can be sure that the menu also got a... More 

Was this review helpful? Yes
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review

Dear Guest, Wow, let me take this opportunity to firstly thank you for continued loyalty for such a long period of time. I would like to think that our consistently high standards are the reason that you keep returning to us. It's always valuable to have feedback from someone who spends so much time in our hotel and I assure... More 

Shipley, United Kingdom
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Great location with car parking on site. We booked for two nights and included breakfast. The bedroom was lovely with a huge comfortable bed. Shame housekeeping failed to notice the holes in the pillow case and the wash basin which needed un blocking. Breakfast was great with lots of choice however the service delivery was poor. The restaurant manager appeared... More 

Was this review helpful? Yes
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review

Dear Guest, Thank you for posting a review here. I'm happy to see that you particularly enjoyed the leisure club and our Crowne Spa. Your critical comments and observations have certainly been taken onboard and will be cascaded to the relevant departments and team members. I hope you will return again soon and give us the opportunity to prove we... More 

Shipley, United Kingdom
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

Just finished our 2 night stay here....our room was lovely..super king sized bed which was incredibly comfortable and in a quieter room too..cannot fault. Hotel was very well placed for the city being just a few minutes walk away to the centre...reception staff very knowledgeable and helpful. Regarding appearance the communal areas were all tidy and the style of the... More 

Was this review helpful? Yes
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review

Dear Guest, Thank you for your taking the time to review your stay with us. I appreciate that throughout your stay you have taken advantage of most of our facilities and apart from your breakfast experience they did not disappoint you. Addressing that issue, I will have a discussion with our Food and Beverage Team and the departmental manager to... More 

Wirral
2 reviews
3 of 5 stars Reviewed 6 days ago NEW

After checking the hotel website to see if they served lunches, we decided to book a lunch date in July, an important date after our wedding. Not only would we book lunch that day but we would book a room for the night. So we decided to go and sample the food... before booking. Impressed with the look of the... More 

Was this review helpful? Yes
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review

Dear Guest, Thank you for your comments and feedback. I am sorry you have not had the greatest experience in our bar and restaurant, and it appears there was a series of communication errors with your enquiry. I am currently investigating with my food and beverage team what went wrong to avoid situations like this in the future. If you... More 

Bristol, United Kingdom
Top Contributor
74 reviews 74 reviews
33 hotel reviews
80 helpful votes 80 helpful votes
2 of 5 stars Reviewed 1 week ago

Lots of noise from adjacent rooms and corridors, poor sound insulation. You could actually hear snoring from adjacent room and even someone going to the toilet ! The reception staff were impersonal , not even bothering to ask if I had a nice stay . Parking was expensive .Fridge in room not even working. Heating not on but still clanging... More 

Was this review helpful? Yes
gm_cpchester, Front Office Manager at Crowne Plaza Chester, responded to this review

Dear Guest, Firstly thank you for taking the time to review your stay with us, It's great to hear that you found the room service team pleasant. It's disappointing to hear that the rest of your stay certainly didn't meet the high expectations that we strive for at Crowne Plaza Chester. I have investigated the issues you have outlined in... More 

Coventry, United Kingdom
Top Contributor
55 reviews 55 reviews
10 hotel reviews
36 helpful votes 36 helpful votes
2 of 5 stars Reviewed 1 week ago

This is hotel is 4 star, with good quality rooms. Sadly it is not in the quietest location. My partner likes to sleep with the window open so I asked for a quiet room. When they told me that our room was not overlooking the busy road I was (at first) pleased ... until I found out that our room... More 

Was this review helpful? Yes
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review

Dear Guest, Thank you for posting your review and TripAdvisor, and I am pleased that the hotel services and the quality of the room were to your liking. I apologise for the noise, although we are situated in a relatively quiet area of the city centre, it could still cause inconvenience occasionaly over a busy weekend. I hope you will... More 

Oswestry, England, United Kingdom
Contributor
19 reviews 19 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This was a lovely, smart and clean hotel. Our room was very comfortable, complimentary refreshments very much appreciated. Staff helpful and friendly. We had a very good breakfast, using quality ingredients

Was this review helpful? Yes
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review

Dear Guest, Thank you so much for reviewing your experience at Crowne Plaza Chester, I’m thrilled you had a wonderful stay here with us and enjoyed all our facilities. Hope to see you again soon! Kind regards, Peter Gregory Operations Manager More 

Heathfield, United Kingdom
Contributor
15 reviews 15 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The hotel is ideally located in the centre of Chester. The room was clean with good wifi,TV and complimentary toiletries. The staff were all friendly and very helpful. The breakfasts and evening meals were good. The pool and spa areas were quiet and of good quality. A great stay.

Was this review helpful? Yes
gm_cpchester, Operations Manager at Crowne Plaza Chester, responded to this review

Dear Guest, What a great review, thank you for sharing it here. I will pass over your kind comments to my team to let them know what a good job they have done. We are looking forward to see you again soon. Kind regards, Peter Gregory Operations Manager More 

Questions? Get answers from hotel staff and past guests. Ask a question

125 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (80)
Viewed
Room/suite (25)
Viewed
Bathroom (7)
Viewed
Dining (6)
Viewed
Hotel & grounds (13)
Viewed
View from room (6)
Viewed
Business center/function rooms (2)
Viewed
Other (21)

Management photos: Courtesy of the property manager

Viewed
All management photos (45)
Viewed
Room/suite (22)
Viewed
Dining (10)
Viewed
View from room (2)
Viewed
Hotel & grounds (4)
Viewed
Bathroom (1)
Viewed
Other (6)
Check In Check Out
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities