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Holiday Inn Express Chester-Racecourse

3.0 of 5 The Racecourse on New Crane Street, Chester CH1 2LY, England
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Holiday Inn Express Chester-Racecourse
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Holiday Inn Express Chester-Racecourse
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744 reviews from our community

Traveler rating
    204
    339
    130
    50
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117
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 days ago NEW

Hotel was great and staff very professional and friendly. Will recommend to anybody. Breakfast was excellent, especially the sausages, scrambled egg was just right. Tea and coffee available 24/7 in the reception/ lounge very relaxing - SUPER

Was this review helpful? Yes
Lucy H, Director of Sales at Holiday Inn Express Chester-Racecourse, responded to this review

Thank you for taking the time to review your time with us here at the Holiday Inn Express Chester Racecourse. I am delighted to hear that you experienced our high standards of customer service I will be sure to pass these comments on to the team, who I am sure will be delighted. I am pleased to hear that you... More 

Denmark
Senior Contributor
43 reviews 43 reviews
20 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

Standard Holiday Inn Express Hotel, but it works perfectly, nice and easy check in, rooms are nice and clean and with all the comfort you need for an overnight stay. Friendly staff and good service in reception and bar Free internet access and good parking facilities, good restaurants nearby I can truely recommend this hotel, to any visitor, business or... More 

Was this review helpful? Yes
Lucy H, Director of Sales at Holiday Inn Express Chester-Racecourse, responded to this review

Thank you for taking the time to review your time with us here at the Holiday Inn Express Chester Racecourse. I am delighted to hear that you experienced our high standards of customer service and housekeeping, I will be sure to pass these comments on to the team, who I am sure will be delighted. I am also pleased to... More 

Dudley, United Kingdom
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Don't be put off by the front of this hotel. Welcome was warm and genuine; the room was clean and serviceable and breakfast hot and plentiful. There was a nice ambiance about the whole place and we thoroughly enjoyed our stay. Coupled with free parking while we went for a walk around Chester there really is nothing to criticise about... More 

Was this review helpful? Yes 1
Lucy H, Director of Sales at Holiday Inn Express Chester-Racecourse, responded to this review

Thank you for taking the time to review your time with us here at the Holiday Inn Express Chester Racecourse. We are very lucky to be located just a five minute walk from the city centre in order for our guests to explore the wonderful city of Chester. I am delighted to hear your comments regarding houskeeping and that you... More 

Northampton, United Kingdom
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I'll start with the positives... Fantastic location with free car parking, right by racecourse. Not sure what it's like on a race day. Easy walking distance into Chester. Refurb rooms are smart. Lovely breakfast, good selection of cooked, yoghurts, cheese, fresh fruit salad, bakery stuff. Nice little bar area & free newspapers on desk. Free wi-fi. We had 2 rooms... More 

Was this review helpful? Yes
Lucy H, Director of Sales at Holiday Inn Express Chester-Racecourse, responded to this review

Thank you for taking the time to review your time with us here at the Holiday Inn Express Chester Racecourse. We are very lucky to be located just a five minute walk from the city centre in order for our guests to explore the wonderful city of Chester. I was extremely unhappy to read your review and have taken this... More 

Rhuddlan, United Kingdom
Senior Contributor
30 reviews 30 reviews
12 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 1 week ago

Just returned from a one night stay at this hotel. Managed to get an incredible deal which enhanced the experience! Check in was smooth and our room was clean and tidy. We were on the third floor facing the racecourse. The only problem with this was a generator outside was audible throughout the night, making sleep difficult. Breakfast was very... More 

Was this review helpful? Yes
Lucy H, Director of Sales at Holiday Inn Express Chester-Racecourse, responded to this review

Thank you for taking the time to review your time with us here at the Holiday Inn Express Chester Racecourse. I am pleased to hear that you experienced our high standards of housekeeping and will be sure to pass these comments on to the team. I am delighted to hear that you enjoyed our breakfast, which is sourced locally with... More 

London, United Kingdom
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

Stayed at this hotel as convenient to the Racecourse where we were attending a function on the Saturday night. The room we were given was extremely basic. Clean but heating was via a panel radiator which had no instructions and was either very hot or very cold.Had to put coat on bed to keep warm.TV worked fine.En suite shower etc... More 

Was this review helpful? Yes
Lucy H, Director of Sales at Holiday Inn Express Chester-Racecourse, responded to this review

Thank you for taking the time to review your time with us here at the Holiday Inn Express Chester Racecourse. We are very lucky to be located just a five minute walk from the city centre in order for our guests to explore the wonderful city of Chester. As Holiday Inn Express the brand, we do offer three hot options... More 

Bangor, United Kingdom
Contributor
17 reviews 17 reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 1 week ago

Nice clean rooms, tea and coffee making facilities. Nice bathroom and good service. Only drawback was the hairdryer, would recommend bringing your own. Great location right next to the race course. Breakfast had a variety of things, would have been nice to have some tomatoes or bacon but that's just me being picky- the sausages were great. Would recommend.

Was this review helpful? Yes
Lucy H, Director of Sales at Holiday Inn Express Chester-Racecourse, responded to this review

Thank you for taking the time to review your time with us here at the Holiday Inn Express Chester Racecourse. I am pleased to hear that you experienced our high standards of housekeeping and will be sure to pass these comments on to the team. I am delighted to hear that you enjoyed our breakfast, which is sourced locally with... More 

Howden, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel was typical of the other hotels we have stayed in before. Room was clean and serviceable for our short stay however we were toward the front of the hotel and there was noise from the adjacent road from around 5am.Breakfast was also typical, serve yourself, with a good choice of hot and cold buffet. Staff ensured buffet was... More 

Was this review helpful? Yes
Lucy H, Director of Sales at Holiday Inn Express Chester-Racecourse, responded to this review

Thank you for taking the time to review your time with us here at the Holiday Inn Express Chester Racecourse. I am pleased to hear that you experienced our high standards of customer service and will be sure to pass these comments on to the team. Once again thank you for your recent review and we hope to welcome you... More 

humberside
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Arrived just after 2pm and was booked in straight away .Staff explained about the refurbishment straight away .Room was fine - yes had seen better times but was down to be refurbished in the next batch . Comfy clean, excellent wifi with a good sized tv which had an excellent picture at all times . Liked the free papers and... More 

Was this review helpful? Yes
Lucy H, Director of Sales at Holiday Inn Express Chester-Racecourse, responded to this review

Thank you for taking the time to review your time with us here at the Holiday Inn Express Chester Racecourse. I am pleased to hear that you experienced our high standards of customer service and will be sure to pass these comments on to the team, Emma will be rewarded for her hard work and also housekeeping. I am delighted... More 

1 review
1 of 5 stars Reviewed 2 weeks ago

First of all we booked a double room and on entering the room it was a double bed n sofa bed pulled out you couldn't swing a cat in there n we had 2 young children, then all night we could here the heating system for down stairs it was right above our room I sounded as tho a helicopter... More 

Was this review helpful? Yes
Lucy H, Director of Sales at Holiday Inn Express Chester-Racecourse, responded to this review

Thank you for taking the time to review your time with us here at the Holiday Inn Express Chester Racecourse. I am sorry to hear that you did not enjoy your stay with us, i do apologise about the noise, we do turn the heating down during the night, we do tend to keep it on till 9pm if there... More 

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Additional Information about Holiday Inn Express Chester-Racecourse

Address: The Racecourse on New Crane Street, Chester CH1 2LY, England
Phone Number:
Location: United Kingdom > England > Cheshire > Chester
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express Chester-Racecourse 3*
Number of rooms: 97
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Also Known As:
Holiday Inn Express Chester-Racecourse Hotel Chester
Hotel Style:
#9 Business Hotel in Chester
#13 Romantic Hotel in Chester

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