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Holiday Inn Express Chester-Racecourse

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The Racecourse on New Crane Street, Chester CH1 2LY, England
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Holiday Inn Express Chester-Racecourse
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Holiday Inn Express Chester-Racecourse
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767 reviews from our community

Traveler rating
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    138
    50
    21
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118
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Sussex
Senior Contributor
28 reviews 28 reviews
23 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

This hotel is suitable for one night only, but wouldn’t really recommend for much more than this. I booked as this was conveniently located to an event I was attending, and my usual hotel I stay at in Chester was full. It was a good price point, and included free parking (many hotels in Chester do not have parking available,... More 

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Lucy H, Director of Sales at Holiday Inn Express Chester-Racecourse, responded to this review

Thank you for taking the time to review your time with us at the Holiday Inn Express Chester Racecourse. We are very lucky to be located just a five minute walk from the city centre for our guests to explore the wonderful city of Chester. Our breakfast, does always consist of apples, oranges and fresh fruit salad as well as... More 

Contributor
17 reviews 17 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

Stayed here for one night only and would definitely stay again. We were in a refurbished room on the 3rd floor. Very clean room with all you need can't remember if there was a safe which would be useful if there for longer. staff very helpful and friendly. Access to free beverages all day. Were able to take fresh milk... More 

Was this review helpful? Yes
Lucy H, Director of Sales at Holiday Inn Express Chester-Racecourse, responded to this review

Thank you for taking the time to review your time with us at the Holiday Inn Express Chester Racecourse. We are very lucky to be located just a five minute walk from the city centre for our guests to explore the wonderful city of Chester. I am delighted to hear that you experienced our high standards of customer service and... More 

Senior Contributor
43 reviews 43 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The location, literally on the grounds of the racecourse make this hotel what it is. It's a pretty basic room but if you are on the right side of the hotel you overlook the racecourse. Friendly helpful staff as normal with IHG hotels. No restaurant on site but there is 10% off the pub/bars on the racecourse site which is... More 

Was this review helpful? Yes
Lucy H, Director of Sales at Holiday Inn Express Chester-Racecourse, responded to this review

Thank you for taking the time to review your time with us at the Holiday Inn Express Chester Racecourse. We are very lucky to be located just a five minute walk from the city centre for our guests to explore the wonderful city of Chester. I am delighted to hear that you experienced our high standards of customer service and... More 

Middlesbrough, United Kingdom
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Hotel is perfectly located within Chester. Literally a 5 minute walk into the city centre. Rooms a decent size, must state we were travelling with an active 9 month old, and despite the room being decent, through no fault of the hotel itself, the room was not really suitable for a curious marauding infant! Travel cot provided and of decent... More 

Was this review helpful? Yes
Lucy H, Director of Sales at Holiday Inn Express Chester-Racecourse, responded to this review

Thank you for taking the time to review your time with us at the Holiday Inn Express Chester Racecourse. We are very lucky to be located just a five minute walk from the city centre for our guests to explore the wonderful city of Chester. I am delighted to hear that you experienced our high standards of customer service and... More 

Walsall, United Kingdom
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Perfectly placed for a 5 minute walk into the city centre. Good sized rooms, staff very friendly and it all comes with buffet style breakfast that is eat as much as you want and free parking. well done Holiday inn express.

Was this review helpful? Yes
Lucy H, Director of Sales at Holiday Inn Express Chester-Racecourse, responded to this review

Thank you for taking the time to review your time with us at the Holiday Inn Express Chester Racecourse. We are very lucky to be located just a five minute walk from the city centre for our guests to explore the wonderful city of Chester. I am delighted to hear that you experienced our high standards of customer service and... More 

Singapore, Singapore
Contributor
20 reviews 20 reviews
16 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is situated right next to the racecourse. Good parking and close to the city centre. Rooms are OK for the price. Typical Holiday Inn Express rooms. Breakfast is pretty standard. It gets 4 stars instead of 3 due to the attentive, helpful and extremely polite staff. They are a credit to the hotel. Keep up the good work.

Was this review helpful? Yes
Lucy H, Director of Sales at Holiday Inn Express Chester-Racecourse, responded to this review

Thank you for taking the time to review your time with us at the Holiday Inn Express Chester Racecourse. We are very lucky to be located just a five minute walk from the city centre for our guests to explore the wonderful city of Chester. I am delighted to hear that you experienced our high standards of customer service and... More 

Contributor
13 reviews 13 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

We only stayed one night but it was a nice hotel, we had never stayed in a Holiday Inn before but we will definitely be staying in one again. The room was tidy the bed was comfy and it had free wifi that actually worked unlike other hotels. They had free parking and the breakfast on offer was very filling.... More 

Was this review helpful? Yes
Lucy H, Director of Sales at Holiday Inn Express Chester-Racecourse, responded to this review

Thank you for taking the time to review your time with us at the Holiday Inn Express Chester Racecourse. I am pleased to hear that you enjoyed your stay with us and also enjoyed our breakfast, which is sourced locally with award winning sausages. Once again thank you for your recent review and we hope to welcome you back soon.... More 

St. Albans, United Kingdom
Top Contributor
135 reviews 135 reviews
23 hotel reviews
131 helpful votes 131 helpful votes
3 of 5 stars Reviewed 1 week ago

Parking in Chester can be a problem, whereas this hotel is just a few minutes walk from many of the attractions of Chester; importantly it has free car parking. The room was tidy and well appointed with a nice view over the racecourse. The breakfast was very busy, you got typical Holiday Inn breakfast although lacking bacon. The problem was... More 

Was this review helpful? Yes 1
Lucy H, Director of Sales at Holiday Inn Express Chester-Racecourse, responded to this review

Thank you for taking the time to review your time with us here at the Holiday Inn Express Chester Racecourse. We are very lucky to be located just a five minute walk from the city centre for our guests to explore the wonderful city of Chester. Our breakfast is brand standard continental with local produce and three hot options of... More 

Leeds, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

Could not get into my normal hotel in Chester, so booked this hoping would be of a good standard as looked new. But it has not worn well ! Room was ok, but bed awful, doors slam shut and no sound proofing so can hear every single person that walks past your room ! And woken with every alarm on... More 

Was this review helpful? Yes
Lucy H, Director of Sales at Holiday Inn Express Chester-Racecourse, responded to this review

Thank you for taking the time to review your time with us here at the Holiday Inn Express Chester Racecourse. We have just recently started the refurbishment of rooms and purchase of new beds, I am sorry to hear that you did not experience one of these rooms. Once again thank you for your recent review and we hope to... More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Stayed on a sunday night fantastic place so near eveything the room are undergoing a refurbishment which to be fair is needed but still the rooms are clean plenty of hot water every thing you need. Breakfast is included hot and cold and its great staff were very helpful check in and out was easy, look forward to going again

Was this review helpful? Yes 1
Lucy H, Director of Sales at Holiday Inn Express Chester-Racecourse, responded to this review

Thank you for taking the time to review your time with us here at the Holiday Inn Express Chester Racecourse. I am pleased to hear that you experienced our high standards of customer service and will be sure to pass these comments on to the team. I am delighted to hear that you enjoyed our breakfast, which is sourced locally... More 

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