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Holiday Inn Express Chester-Racecourse

3.0 of 5 The Racecourse on New Crane Street, Chester CH1 2LY, England
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Holiday Inn Express Chester-Racecourse
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Holiday Inn Express Chester-Racecourse
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702 reviews from our community

Traveler rating
    196
    317
    126
    47
    16
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112
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Crewe
Contributor
12 reviews 12 reviews
11 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 1 week ago

Great location. Free parking for hotel guests. Short walk into city centre. Nice clean, modern hotel, well equipped for a short stay. Breakfast was a nice surprise, great choice on offer considering the price paid for the stay. Would use the hotel again.

Was this review helpful? Yes
Emma R, Director of Sales at Holiday Inn Express Chester-Racecourse, responded to this review

Thank you for taking the time to review your time with us here at the Holiday Inn Express Chester Racecourse. We are very lucky to be located just a fivem inute walk from the city centre, for our guests to explore the wonderful city of Chester. I am also pleased to hear you enjoyed our breakfast, which is sourced locally... More 

Oxford, United Kingdom
Top Contributor
65 reviews 65 reviews
23 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My wife and I were here for one night recently and certainly were not disappointed. The hotel is very conveniently located overlooking the racecourse and an easy ten minute walk into town. Our room was comfortable and adequately appointed with free Wi-Fi in the room. The breakfast was included in the price and was good (although can get very busy... More 

Was this review helpful? Yes
Emma R, Director of Sales at Holiday Inn Express Chester-Racecourse, responded to this review

Thank you for taking the time to review your time with us here at the Holiday Inn Express Chester Racecourse. We are very lucky to be located just a fivem inute walk from the city centre, for our guests to explore the wonderful city of Chester. I am pleased to hear you enjoyed our breakfast, which is source locally with... More 

Burscough, United Kingdom
Top Contributor
51 reviews 51 reviews
18 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Second time we've stayed for our annual Christmas shopping trip. Rooms are adequate and clean, and a good nights sleep. Nice and quiet on the race course side except for someone using the bins and being less than thoughtful about closing the lid quietly. Room key failed twice which was a little frustrating. The breakfast is pretty basic but personally... More 

Was this review helpful? Yes
Emma R, Director of Sales at Holiday Inn Express Chester-Racecourse, responded to this review

Thank you for taking the time to review your time with us here at the Holiday Inn Express Chester Racecourse. We are very lucky to be located just a five minute walk from the city centre, for our guests to explore the wonderful city of Chester. I am also pleased to see you enjoyed our breakfast, which is sourced locally... More 

Stoke-on-Trent, United Kingdom
Top Contributor
90 reviews 90 reviews
37 hotel reviews
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stay at The Holiday Inn for 1 night with friends. The check in was quick and friendly. The location is very central. The rooms were spotlessly clean. The bed really comfy. The breakfast was a buffet style, warm and tasty.

Was this review helpful? Yes
Emma R, Director of Sales at Holiday Inn Express Chester-Racecourse, responded to this review

Thank you for taking the time to review your time with us here at the Holiday Inn Express Chester Racecourse. I am delighted to hear your comments regarding staff and I am pleased you experienced our high standards of customer service, I will be sure to pass these comments on to the team who I am sure will be delighted.... More 

Birmingham, United Kingdom
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here for pleasure in November. Staff were really friendy at check in. Room was clean and tidy and, although the hotel was full, we had no noise from the other guests. We came back to the hotel after a night out and had a night cap in the hotel bar (open until 2am). The hotel is just outside the... More 

Was this review helpful? Yes
Emma R, Director of Sales at Holiday Inn Express Chester-Racecourse, responded to this review

Thank you for taking the time to review your time with us here at the Holiday Inn Express Chester Racecourse. I am delighted to hear your comments regarding staff and I am pleased you experienced our high standards of customer service, I will be sure to pass these comments on to the team who I am sure will be delighted.... More 

Helensburgh, United Kingdom
Senior Contributor
41 reviews 41 reviews
11 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is a good place for easy access to Chester and within walking distance to pubs, clubs and the lovely city centre. The accommodation was clean and quite pleasant. Although being very close to the little local railway line, there was very little noise. The staff were extremely efficient and helpful and the breakfast was selection was good and the... More 

Was this review helpful? Yes
Emma R, Director of Sales at Holiday Inn Express Chester-Racecourse, responded to this review

Thank you for taking the time to review your time with us here at the Holiday Inn Express Chester Racecourse. I am delighted to hear your comments regarding staff and I am pleased you experienced our high standards of customer service, I will be sure to pass these comments on to the team who I am sure will be delighted.... More 

Bagshot, United Kingdom
Top Contributor
61 reviews 61 reviews
29 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Great value location in Chester. All you need for a few days in Chester. Professional staff who deliver a no frills service. Well done! A tad barren surroundings of concrete but clean and well run. If you want more frills then pay more and stay elsewhere. Good value.

Was this review helpful? Yes
Emma R, Director of Sales at Holiday Inn Express Chester-Racecourse, responded to this review

Thank you for taking the time to review your time with us here at the Holiday Inn Express Chester Racecourse. We are very lucky to be located just a five minute walk from the city centre for our guests to explore the wonderful city of Chester. Thank you for your kind comments regarding staff, I am pleased to see you... More 

West Midlands
Top Contributor
151 reviews 151 reviews
53 hotel reviews
97 helpful votes 97 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I cannot fault our one night stay in this hotel. For the room rate of £79, as a IHG rewards member, we had a very comfortable stay, with free WiFi for two devices, and free parking right next door. The hotel is perfectly situated in easy walking distance of the city walls and the old part of town. The inclusive... More 

Was this review helpful? Yes
Emma R, Director of Sales at Holiday Inn Express Chester-Racecourse, responded to this review

Thank you for taking the time to review your time with us here at the Holiday Inn Express Chester Racecourse. We are very lucky to be located just a five minute walk from the city centre for our guests to explore the wonderful city of Chester. I am pleased to see you made use of the free wi fi. Thank... More 

Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed 5 weeks ago

Room 303 Railway cuttings! If our heads had been on the railway line it couldn't have been any noisier. We booked two rooms for the night and may just as well have stayed up as the rooms were so noisy. Plugs hanging off the wall, a leaky shower and various other niggles with the room did not help. Breakfast was... More 

Was this review helpful? Yes
Emma R, Director of Sales at Holiday Inn Express Chester-Racecourse, responded to this review

Thank you for taking the time to review your time with us here at the Holiday Inn Express Chester Racecourse. I am sorry to hear that you did not enjoy your stay with us, in regards to the rooms, we have recently started the refurbishment of all rooms and hope to welcome you back in the near future to experience... More 

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 12, 2014 via mobile

We stayed here from Friday 7th November - Monday 10th On arrival the staff on reception were lovely and very helpful. When we went into the room all seemed well until I opened the curtains to open the window and found a smartie and what looked liked a piece of Mars bar on the floor behind the net curtain! Then... More 

Was this review helpful? Yes 1
Emma R, Director of Sales at Holiday Inn Express Chester-Racecourse, responded to this review

Thank you for taking the time to review your time with us here at the Holiday Inn Express Chester Racecourse. I am sorry to hear that you did not enjoy your stay with us, in regards to the cleanliness, please be rest assured that I will be speaking with the housekeeping team and members of staff in question as this... More 

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Additional Information about Holiday Inn Express Chester-Racecourse

Address: The Racecourse on New Crane Street, Chester CH1 2LY, England
Phone Number:
Location: United Kingdom > England > Cheshire > Chester
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express Chester-Racecourse 3*
Number of rooms: 97
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Also Known As:
Holiday Inn Express Chester-Racecourse Hotel Chester
Hotel Style:
#10 Business Hotel in Chester
#14 Romantic Hotel in Chester

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