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Holiday Inn Express Chester-Racecourse

3.0 of 5 The Racecourse on New Crane Street, Chester CH1 2LY, England
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Holiday Inn Express Chester-Racecourse
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Holiday Inn Express Chester-Racecourse
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722 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Milton Keynes, United Kingdom
Top Contributor
62 reviews 62 reviews
10 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed today NEW

My room was booked as part of a block booking as my family were going to be celebrating an event in town. The staff were polite and helpful. The hotel itself is extremely close to the main centre, literally a short walk. My room backed onto the racecourse. Quiet, extremely clean. The bed was comfortable.The free wifi worked without problems.... More 

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Senior Contributor
43 reviews 43 reviews
10 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

What you have to remember this is an economy hotel, and for £50 per night you can't really complain. It's clean and tidy, although a little tired in places. Breakfast is fine, if basic, and some road noise, but it is a city hotel, so no worse than any other city hotel. What is good it is only ten mins... More 

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Lucy H, Director of Sales at Holiday Inn Express Chester-Racecourse, responded to this review

Thank you for taking the time to review your time with us here at the Holiday Inn Express Chester Racecourse. We are very lucky to be located just a five minute walk from the city centre, for our guests to explore the wonderful city of Chester. I am delighted that you experienced our high standards of customer service and will... More 

Oswestry, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Recently spent a two night break here. The room was adequate, clean and lovely clean towels each morning. |Every member of staff was friendly and extremely pleasant and helpful. The breakfast (serve yourself) was adequate, also the free flowing hot drinks machine, available all day and night was excellent. Free car parking and a short walk into Chester either up... More 

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Emma R, Director of Sales at Holiday Inn Express Chester-Racecourse, responded to this review

Thank you for taking the time to review your time with us here at the Holiday Inn Express Chester Racecourse. We are very lucky to be located just a five minute walk from the city centre, for our guests to explore the wonderful city of Chester. I am pleased to hear that you made use of the complimentary hot drinks... More 

Codnor, United Kingdom
Contributor
15 reviews 15 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

the location is fantastic for walking into town, 5 - 10 minutes, be aware it is up a hill. The hotel is next to the Chester racecourse and has some lovely views. At the moment the hotel is tired but it is starting a complete refurbishment. Breakfast was lovely. The staff are amazing, very helpful, knowledgeable and accommodating. Will definitely... More 

Was this review helpful? Yes
Emma R, Director of Sales at Holiday Inn Express Chester-Racecourse, responded to this review

Thank you for taking the time to review your time with us here at the Holiday Inn Express Chester Racecourse. We are very lucky to be located just a five minute walk from the city centre, for our guests to explore the wonderful city of Chester. I am pleased to hear you enjoyed our breakfast, which is sourced locally with... More 

Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I checked in at this hotel and the staff were quick, polite, and efficient. I got my room key and went up to my room, which was on the short side that points towards the racecourse. This meant that my room overlooked an MOT station and a bridge. I got into my room and noticed that the door had been... More 

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Lucy H, Director of Sales at Holiday Inn Express Chester-Racecourse, responded to this review

Thank you for taking the time to review your time with us here at the Holiday Inn Express Chester Racecourse. I sincerely apologise that you did not enjoy your stay with us, I am very embarassed at the picture of the phone and please be rest assured this is not acceptable or of our usual high standard. I can assure... More 

liverpool
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed overnight with my daughter between the Christmas and New Year break to catch up on some retail therapy! Hotel ideally placed just a few minutes walk from centre. Very comfortable. Excellent buffet breakfast included in price. Added bonus was car parking on site, a rarity in Chester, would definately return and reccomend it. Staff friendly and helpful. Discount... More 

Was this review helpful? Yes 1
Emma R, Director of Sales at Holiday Inn Express Chester-Racecourse, responded to this review

Thank you for taking the time to review your time with us here at the Holiday Inn Express Chester Racecourse. We are very lucky to be located just a five minute walk from the city centre, for our guests to explore the wonderful city of Chester. I am pleased to hear you enjoyed our breakfast, which is sourced locally with... More 

Engand
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We stayed here on New Years Day. We booked as it was great value but it turned out to be a great location too. It's just a 5 minute walk from the centre of Chester and very close to a great restaurant ( The Bar Lounge) for dinner cocktails in the evening. The breakfast which is included was a good... More 

Was this review helpful? Yes
Emma R, Director of Sales at Holiday Inn Express Chester-Racecourse, responded to this review

Thank you for taking the time to review your time with us here at the Holiday Inn Express Chester Racecourse. We are very lucky to be located just a five minute walk from the city centre, for our guests to explore the wonderful city of Chester. I am pleased to hear you enjoyed our breakfast, which is sourced locally with... More 

Stafford, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Very pleasant hotel in a great location 10-15 mins walk from city centre. Staff on reception veryvhelpful and friendly,breakfast is a bit of arugby scrum but overall good value for money. Nice bar area with not unreasonable prices for a hotel.Close to railway but as our stay was asunday night did not really disturb us.

Was this review helpful? Yes
Emma R, Director of Sales at Holiday Inn Express Chester-Racecourse, responded to this review

Thank you for taking the time to review your time with us here at the Holiday Inn Express Chester Racecourse. We are very lucky to be located just a five minute walk from the city centre, in order for our guests to explore the wonderful city of Chester. I am pleased to hear you experienced our high standards of customer... More 

KEIGHLEY
2 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 2 weeks ago

On arrival, public areas not up to scratch appeared dirty on close inspection. On approach to our room, house keeping had dumped dirty towels outside the rooms. Corridor carpet filthy. Room basic but only what is expected in an express. Desk lamp had been snapped in half, plug socket hanging off wall! Linen appeared clean, however the rest of the... More 

Was this review helpful? Yes
Emma R, Director of Sales at Holiday Inn Express Chester-Racecourse, responded to this review

Thank you for taking the time to review your time with us here at the Holiday Inn Express Chester Racecourse. I sincerely apologise that you did not enjoy your stay with us in regards to housekeeping, this is not of our usual standard and please be rest assured the relevant action has been taken regarding this. We are currently in... More 

Contributor
12 reviews 12 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Good location for the racecource and visits to the inner city attractions only 200m from the walls. Reception was efficient given double room on 3rd floor. Rooms are a little tired bed not as comfortable as Premier Inn. Room located at far end of main corridor handy if you are a train spotter as is right next via railway viaduct... More 

Was this review helpful? Yes
Emma R, Director of Sales at Holiday Inn Express Chester-Racecourse, responded to this review

Thank you for taking the time to review your time with us here at the Holiday Inn Express Chester Racecourse. We are very lucky to be located just a five minute walk from the city centre in order for our guests to explore the wonderful city of Chester. I am delighted to hear that you experienced one of our racecourse... More 

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Additional Information about Holiday Inn Express Chester-Racecourse

Address: The Racecourse on New Crane Street, Chester CH1 2LY, England
Phone Number:
Location: United Kingdom > England > Cheshire > Chester
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express Chester-Racecourse 3*
Number of rooms: 97
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Also Known As:
Holiday Inn Express Chester-Racecourse Hotel Chester
Hotel Style:
#10 Business Hotel in Chester
#14 Romantic Hotel in Chester

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