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Grosvenor Pulford Hotel & Spa

Certificate of Excellence
Wrexham Road, Chester CH4 9DG, England
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Grosvenor Pulford Hotel & Spa
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Grosvenor Pulford Hotel & Spa
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1,072 reviews from our community

Traveler rating
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    302
    96
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    14
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162
559
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54
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Crewe, United Kingdom
1 review
5 of 5 stars Reviewed yesterday NEW

We had our wedding reception here recently on Sat 21st March 2015. It was the most amazing day and we cannot fault any aspect of the hotel or the service we received. From arriving the day before, to leaving the Monday afterwards, we were treated like royalty. We can't thank our dedicated wedding coordinator Gail enough for leading us through... More 

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Westbury, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Spent 4 fantastic nights here and despite the renovations and road closures on the ring road at night with the worst diversion signs I have ever encountered it could not spoil our break, every member of staff on the checkout desk could not have been more helpful, the place was spotless and the rooms were lovely, they put us in... More 

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Wakefield, United Kingdom
Senior Contributor
30 reviews 30 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This has to be one of my favourite hotels ever !!! It is the second time we have been in 6 months and cannot wait to book again. We had an upgrade to room 74 which was amazing. The staff couldn't be more helpful they are all so professional yet friendly. The food in the hotel restaurant is outstanding. They... More 

Was this review helpful? Yes 4
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We had our wedding here Saturday 10th January and had the most perfect day ever. The venue is great, all the staff were fantastic, food was first class. From start to finish it was amazing. All of our guests have commented on how it was a great venue. We would recommend anyone to get married here! We also went today... More 

Was this review helpful? Yes 1
Edinburgh, United Kingdom
Top Contributor
60 reviews 60 reviews
30 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here two nights in a superior room which was very spacious and a lovely bathroom. Knew about the renovations at the front of the hotel but nobody mentioned we would have to contend with workmen on the roof above our room from early morning banging and drilling. Had booked a spa treatment so glad to be out of the... More 

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A TripAdvisor Member
4 of 5 stars Reviewed 1 week ago

Stayed here for two weeks on a business trip and loved it! I looked forward to coming back to the hotel everyday! The only let downs are the lobby and pub need a desperate renovation to match the rest of the hotel and the walls are far too thin; you can hear people blink next door. The Italian restaurant where... More 

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Carlisle, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The hotel is currently undergoing refurbishment but the disruption was minimal. Our room was comfortable and peaceful.My meal in the bar was the best I've ever had.Desserts are accompanied by home made sweets.Fabulous. Chester is only a short drive away.

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Liverpool, United Kingdom
Senior Reviewer
9 reviews 9 reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

What a shame; we've often been to this normally well run hotel for lunch normally on a Sunday and have been impressed. However as a family group of 7 (2 of whom are approaching 80) we had a very poor experience that, to be frank, took the gloss of our party's Mothering Sunday celebration. Having booked, and paid in full,... More 

Was this review helpful? Yes 1
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

Having stayed here before and having had a brilliant time I expected a similar experience.... However. There is currently work being done to the hotel. I knew about this in advance and expected a reasonable amount of disruption however very loud banging/construction noises until 7pm was unexpected and annoying. I returned to my car in the morning and it was... More 

Was this review helpful? Yes 5
1 review
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

Booked my wedding here November 2014 for July 2015. They were all lovely and nice at first taking our money. No contact, or proper communication. Didnt even know the lay out of day nothing. Cancelled our wedding within pleny of time and they refused are money back £4000 and the manager turned nasty. Am not well and am now having... More 

Was this review helpful? Yes 9
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