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Mercure Chester Abbots Well Hotel

Whitchurch Rd | Christleton, Chester CH3 5QL, England (Formerly Ramada Jarvis Hotel)
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Mercure Chester Abbots Well Hotel
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Mercure Chester Abbots Well Hotel
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915 reviews from our community

Traveler rating
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    56
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140
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Mercure Chester Abbots Well Hotel
See the most recent reviews
Carlisle, United Kingdom
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 23, 2015

Got a very good deal on the hotel with a 2 night stay and dinner included one night. It was well worth it. The dinner was lovely, however the service was okay but the staff could of been a bit more chatty and friendly as are quite rigid. The room was nice and clean and comfortable bed. The leisure centre... More 

Was this review helpful? Yes
GMMercureChester, General Manager at Mercure Chester Abbots Well Hotel, responded to this review

Dear Guest, Thank you for your kind comments regarding your recent stay at the hotel. We do hope to welcome you back again soon. Regards Chris Hull More 

Lincoln, United Kingdom
Contributor
16 reviews 16 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 23, 2015 via mobile

Stayed there for 2 nights last year, location is just outside Chester however it is right next to the park and ride so very handy in that respect. Rooms are comfy, food quality is good all round and breakfast was a nice selection.

Was this review helpful? Yes
GMMercureChester, General Manager at Mercure Chester Abbots Well Hotel, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our... More 

UK
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 22, 2015

Clean spacious room, great spa facilities, beautiful breakfast, really friendly staff x couldn't fault anything about this hotel and will definitely stay here again xx great location for Chester town centre and Chester zoo with a lovely harvester across the road!

Was this review helpful? Yes
GMMercureChester, General Manager at Mercure Chester Abbots Well Hotel, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our... More 

Preston, United Kingdom
Contributor
16 reviews 16 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed March 20, 2015

I was somewhat disappointed when I arrived at the hotel as I was expecting it to be a bit more luxurious than it is. The rooms are of a decent standard but nothing special. Upon checkout the lady at reception charged me twice for the stay, this was later corrected but it was inconvenient. If I was stopping in Chester... More 

Was this review helpful? Yes
GMMercureChester, General Manager at Mercure Chester Abbots Well Hotel, responded to this review

Dear Guest, Thank you for taking the time to tell us about your stay at the Mercure Chester Abbots Well Hotel, but I was very disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every guest and your feedback... More 

barrow in furness
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed March 20, 2015

We stayed here back in February after a day's shopping in chester. Effecient check in service. We arrived in our room which was very clean and spacious along with a ginormous bed which was extremely comfortable and resulted in a very good nights sleep (rare for me!). The heating in the room was really powerful so just what we needed... More 

Was this review helpful? Yes
GMMercureChester, General Manager at Mercure Chester Abbots Well Hotel, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at Mercure Chester Abbots Well Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our... More 

2 reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed March 18, 2015

Clean and tidy rooms, quite basic but was fine for what we wanted. 1 tip though is don't eat or drink at the bar or the restaurant because there is a harvester about 5 minutes away. The food/drink is cheaper but just as good and the breakfasts cost a fiver where as the breakfasts cost 10 in the hotel restaurant

Was this review helpful? Yes 2
GMMercureChester, General Manager at Mercure Chester Abbots Well Hotel, responded to this review

Dear Guest, Thank you for the review on your stay at the hotel. We do hope one day that we will get the opportunity to welcome you back again soon. Regards Chris Hull More 

lincolnshire
Contributor
14 reviews 14 reviews
13 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed March 17, 2015

Stopped here for two nights to meet up with old friends for a special birthday get together. The hotel is clean and welcoming ,reception staff pleasant and efficient. The room was nice plenty of room, tv , kettle etc only thing I found strange was no wardrobe but did have purpose built hanging for clothes. The hotel is well placed... More 

Was this review helpful? Yes 1
GMMercureChester, General Manager at Mercure Chester Abbots Well Hotel, responded to this review

Dear Guest, Thank you for your kind feedback regarding your recent stay at the hotel. We do hope to welcome you back again soon. Regards Chris Hull More 

Warrington, United Kingdom
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 14, 2015

We have stayed at this hotel twice, and are very impressed. The staff are all very professional and friendly, Ula was particularly helpful at breakfast and very efficient. They notice the little things and the little touches really make a stay special. We will go back for sure.

Was this review helpful? Yes 3
GMMercureChester, General Manager at Mercure Chester Abbots Well Hotel, responded to this review

Dear Guest, Thank you for your kind comments regarding your recent stay at the hotel. We do look forward to welcoming you back again soon. Regards Chris Hull More 

Sheffield, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed March 12, 2015

The pictures on Internet look so much better than what it does in real, also don't pay to upgrade room I paid £20 extra for coffee machine and movies to find u only have 4 coffee pods and movies not working, reception was informed and they had said they had reset and movies would be working! The room was also... More 

Review collected in partnership with Mercure Hotels

Was this review helpful? Yes 1
GMMercureChester, General Manager at Mercure Chester Abbots Well Hotel, responded to this review

Dear Guest, Many thanks for the constructive criticism on your recent stay at the hotel. We listen to all reviews and aim to give our guests the best experience. Hopefully we will get the chance to welcome you back again soon. Regards Chris Hull More 

Blackpool
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed March 12, 2015

This hotel was booked last minute as we couldnt get closer to the centre, but it worked out only £5 in a taxi to the centre, which we didnt think was too expensive. The rest of the hotel was pretty poor. The room was clean which was a bonus but i wouldnt really rate much else. The room was really... More 

Was this review helpful? Yes 1
GMMercureChester, General Manager at Mercure Chester Abbots Well Hotel, responded to this review

Dear Guest, Many thanks for posting your informative review on your recent stay at the hotel. We do one day hope to welcome you back to the hotel soon. Regards Chris Hull More 

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