I should say that the hotel sorted the problems straight away.
We booked to stay at a hotel chain in Chester but turned up and found the room to be no better ten a cell. Left without a refund and booked into this hotel/ I had seem it previously on a trip to Prestatyn and was keen to try it....
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Dear Trip Advisor
Thank you for your recent review of the Mercure Chester East Hotel on Tripadvisor.com
I was delighted to read that you enjoyed your stay with us overall but disappointed with the issues that you encountered. Please be assured that I will be speaking to my Operations Manager about your concerns in order that he can address them....
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We stayed here for 4 nights, and feel that we made a very good choice. We had read most of the reviews on here (which we do on every hotel that we visit), but found that a lot of them were simply people expecting The Ritz for budget hotel prices which, let's get real, can never be the case.
Our...
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Dear Trip Advisor
Thank you for your recent review of the Mercure Chester East Hotel on Tripadvisor.com
I was delighted to read that you enjoyed your stay with us. Please be assured that I will pass your kind comments onto Cisa and the rest of the team, I know that they will be delighted to read your feedback.
Once again,...
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Stayed at this hotel on a two day break on a kbg deal. £99 with breakfast. Well located hotel with a lot of things to see in the area nearby. Only a couple of minutes walk to the park and ride to get you into Chester. Hotel rooms were clean and roomy with a big comfortable bed although the bathroom...
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Dear Trip Advisor
Thank you for your recent review of the Mercure Chester East Hotel on Tripadvisor.com
I was delighted to read that you enjoyed your stay with us. Please be assured that I will pass your kind comments onto the team, I know that they will be delighted to read your feedback.
Once again, thank you for your feedback...
More
We stayed in this hotel for the 3rd time and its obvious there are loads of changes as i heard it was bought by another company.Rooms are being refurnished what was nice,We did use the sauna which was lovely.We did have our dinner in the restaurant but a bit of dissapointment as the staff aren,t so helpful,service is a bit...
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Dear Trip Advisor
Thank you for your recent review of the Mercure Chester East Hotel on Tripadvisor.com
I was delighted to read that you enjoyed your stay with us. Please be assured that I will pass your kind comments onto the team, I know that they will be delighted to read your feedback.
Once again, thank you for your feedback...
More
if you ask nicely the bar man who uses his willy to cut the ham and the field mushrooms will separate a large glass of wine into two glasses and top them up with soda/lemonade. WINNER!!!
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Dear Trip Advisor
Thank you for your recent review of the Mercure Chester East Hotel on Tripadvisor.com
I was delighted to read that you enjoyed your stay with us and that you were so well looked after by our barman!
Once again, thank you for your feedback and we look forward to having the pleasure of welcoming you back to...
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Rooms need updating. Also are shower didn't work, but the manager sorted us another shower and brought us a free bottle of wine.
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Dear Trip Advisor
Thank you for your recent review of the Mercure Chester East Hotel on Tripadvisor.com
I was delighted to read that you enjoyed your stay with us, despite your shower not working. I was however delighted to read that one of my team was able to move you swiftly to resolve the problem for you.
Once again, thank...
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We stayed here last night at a very cheap £22.50 room only, for what we paid I wouldnt complain to the hotel, but if you are paying full price then I would just say this to me does not reflect a 4 star hotel. The room was roasting hot and although there is a fan and the windows open this...
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Dear Trip Advisor
Thank you for your recent review of the Mercure Chester East Hotel on Tripadvisor.com
I was of course disappointed to read that you did not enjoy your stay and I would hope that you would accept my sincere apologies for this. We are having discussions with representatives of the owners about a long term investment plan and...
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Me and my wife attended a wedding on saturday and wow,rooms is not perfect but we can see they are doing their effort to make every corner of the hotel perfect.The plus side is the service were second to none,we were look after the day we arrive until the day we departed,we did have our breakfast on sunday it is...
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Dear Trip Advisor
Thank you for your recent review of the Mercure Chester East Hotel on Tripadvisor.com
I was delighted to read that you enjoyed your stay with us. Please be assured that I will pass your kind comments onto the team, I know that they will be delighted to read your feedback.
Once again, thank you for your feedback...
More
We have just returned from a lovely stay. We found the staff very friendly. We ended up eating in the Restaurant both nights (we had paid for one night only on the offer) because it was a nice menu and enjoyed the meal. We thought it was good value too. Our room was nice and clean. The bed was comfotable...
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Dear Trip Advisor
Thank you for your recent review of the Mercure Chester East Hotel on Tripadvisor.com
I was delighted to read that you enjoyed your stay with us. Please be assured that I will pass your kind comments onto the team, I know that they will be delighted to read your feedback.
Once again, thank you for your feedback...
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