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Dene Hotel

95 Hoole Road, Chester CH2 3ND, England
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Dene Hotel
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268 reviews from our community

Traveler rating
    21
    38
    51
    49
    109
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31
119
11
17
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (77)
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    (268)
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    (59)
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Lancashire, United Kingdom
Contributor
17 reviews 17 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

There are so many different reviews for this hotel we were unsure what to expect. We have stayed in many hotels home & abroad from 5 star down to no star & we have a Guest House ourselves but value for money this hotel is in the top league. We found the staff friendly & helpful. The room was clean... More 

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Halifax, United Kingdom
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We stayed Friday 10th to Sunday 12th April 2015 and our experience bears out every single review. We didn't read the reviews beforehand and now deeply regret not doing so, everything written in the reviews about this 'hotel' is true, It is nothing like the web site images, the rooms are poor - there is no other word to use.... More 

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1 review
1 of 5 stars Reviewed 2 weeks ago via mobile

Me and my partner arrived at the hotel on the day of her birthday. What followed wasn't good. The room was a disgrace. Damp patches, ripped curtains, mouldy window ledges AND spilt milk from the last visitors. The room was so bad we didn't bother staying the night and decided to find a hotel down the road which suited our... More 

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Oxford, United Kingdom
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed in Chester overnight when visiting my daughter on the 3/04/15. The Dene Hotel is very friendly, clean and the staff were friendly and helpful, it was worth every penny and I would recommend this hotel to anyone. DO NOT LISTEN TO ALL THE BAD REVIEWS!!

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Sheffield, United Kingdom
1 review
1 of 5 stars Reviewed 2 weeks ago

Stayed at this hotel for one Saturday night and that was enough. the room was small and tacky and appeared to be still in the process of being decorated. The bed was hard , the pillows had no bounce and the valance sheet still had the sick on it from the previous occupant. Their was no continental breakfast so we... More 

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Llandrindod
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Paid £80 for a family room and checked in at reception . So far so good . We were directed back outside to another annex . Unlocking the door the smell hit you straight away . The inside of the front door was covered in mould , the Tv didn't work , the eletctric crackled . Reported the tv at... More 

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1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I came to stay in Chester with my partner (I paid, baring in mind I'm a student and the £57 per night that I paid was really all I could afford). Once we arrived in Chester I received a phone call explaining that there had been a leak in our room, which was fair enough. However, the staff at the... More 

Was this review helpful? Yes 4
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The dene is a comfortable hotel a 5min drive or bus ride into chester centre. The hotel staff are friendly and helpful. Food at the hotel very nice and if you want something different there is a hungry horse restaurant next door . The room was clean and had everything we needed for a relaxing break. We will be staying... More 

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Stoke-on-Trent, United Kingdom
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 5 weeks ago

One night stay at this understaffed , dirty hotel . 90 pounds for a double should have been £9! No one was ever around to serve at the bar . We were told to wait . The pillows and mattress were thin and smelly , like the walls . At breakfast I asked for a full English nothing fried she... More 

Was this review helpful? Yes 1
Contributor
13 reviews 13 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed March 14, 2015

We stayed here because we had a wedding to go to at the Hilton (5mins in a taxi) So anyone doing the same and don't want to pay a lot of money I would recommend. It's a similar distance from the town centre as well. Good location really. Nothing special. Rooms are clean though. Staff were polite. Breakfast wasn't amazing.... More 

Was this review helpful? Yes 1
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