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Doubletree by Hilton Chester

#18 of 46 Hotels in Chester
Certificate of Excellence
GreenLeadersBronze level
Hotel website
Warrington Road | Hoole, Chester CH2 3PD, England
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1 room 1 guest
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1,978 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (228)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
  • All months
    (1978)
  • Mar-May only
    (492)
  • Jun-Aug only
    (616)
  • Sep-Nov only
    (430)
  • Dec-Feb only
    (440)
All months
Telford, United Kingdom
2 reviews
3 of 5 stars Reviewed yesterday NEW

Looks good outside, reception good and staff attentive and friendly both checking in & out. Room quite good, though found it odd that the Hotel has a spa, but no details in room, a brochure would have been nice. It would also have been good to have something in the fridge i.e. drinks for optional use. The worst part was... More 

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Fareham, United Kingdom
Level Contributor
36 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed yesterday NEW

Stayed here for Chester Races and despite being somewhat out of town it was a very short bus journey or taxi ride to the centre of town. Hotel had good facilities and room was very comfortable and well appointed. Also good value for this type of hotel. Would definitely use it again.

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County Durham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I stayed on a Sunday night with my partner as we were heading to Chester zoo the next day. We booked a junior suite which was lovely, huge big bed, TV that spins round to bed area and lounge area. Bathroom was fab huge big bath and separate shower. However I did notice that there were two identical ornaments in... More 

Was this review helpful? Yes 2
Virginia
Level Contributor
28 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Stayed for three nights in late August. Pros: Convenient location just outside historic Chester; attractive and well-maintained grounds; comprehensive facility with an excellent gym and pool; bathrooms modern except for some aging grout; friendly and competent staff. Cons: One of our two rooms needed to be swapped due to failed air conditioning; rooms have few electrical outlets, especially near the... More 

Was this review helpful? Yes 1
Sheffield, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Stayed here with my husband who had booked the presidential suite thought it would be amazing, the room wasn't all that! Found empty biscuit wrapper in the cupboard! Had a trip to spa! My husband had said he booked the duo room for our treatment but staff said there wasn't any record of this however staff managed to squeeze a... More 

Was this review helpful? Yes 4
Chester, United Kingdom
5 of 5 stars Reviewed 3 days ago NEW

I would rate the reception staff at Chester amongst the best for customer satisfaction. Not only was an issue speedily resolved, but they could npt have been more helpful. We had a problem with our room temperature which could note be speedily resolved and the reception staff were clearly empowered to make a decision pn the spot to upgrade to... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

A most disappointing service recieved not only during spa day but accused of not paying 2 weeks after treatments via email. The point of the stay was for a surprise for my partners birthday. On phoning and asking for advice on treatments I was simply told look at the website , no offer of a be spoke package , special... More 

Was this review helpful? Yes 3
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 19 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

Not even going to waste my time writing a detailed review as the hotel dont really care if you had a pleasant stay or not! visited with a boyfriend for a romantic spa break and it was ruined due to various issues which include: - dirty tables - moody waitresses which didnt want to clear tables (even if you ask... More 

Was this review helpful? Yes 3
Pwllheli, United Kingdom
Level Contributor
91 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Spent an afternoon in the spa ...lovely pool , outdoor spa , jacuzzi and a variety of sauna / steam rooms. Very relaxing ! Treatments available , but just wanted to experience the pool area. Would recommend.

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Keighley, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

After looking forward to a short break (2 nights Thurs to Sat) expecting luxury and attention to detail we were disappointed to say the least. We had intended to use the pool and Spa to relax - the photos made it look like the place to relax- but this was not the case it was a city gym with members... More 

Was this review helpful? Yes 3
Hotel Review Summarization

What travelers say

  • Very nice(24)
  • SPA FACILITIES(15)
  • Marco Pierre White(14)
  • Warm cookies(12)
  • MPW restaurant(5)
  • Steam room(4)
  • Would highly recommend(3)
  • Clean and modern(3)
  • Second night(3)
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Bathroom (26)
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Hotel & grounds (14)
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Bathroom (4)
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Pool/beach area (2)
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Other (20)
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