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Doubletree by Hilton Chester

#16 of 46 Hotels in Chester
Certificate of Excellence
Hotel website
Warrington Road | Hoole, Chester CH2 3PD, England
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Doubletree by Hilton Chester
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Doubletree by Hilton Chester
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1,791 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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aberdeen
Contributor
11 reviews 11 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed yesterday NEW

We visited for one night with our two young children and have to say we had a lovely experience. I am always a little tentative staying somewhere new with two young children as you never know whether it will be suitable or if they will be welcome but any concern was completely unfounded. We arrived to a lovely warm welcome... More 

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Warrington, United Kingdom
Senior Contributor
44 reviews 44 reviews
8 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Stayed here Saturday 11th April to celebrate a friends wedding. Greeted upon entrance by Mark, who gave me some hot fresh cookies as a welcome. I just said 'shame my partner can't eat them he's Coeliac, more for me!' To which he replied 'I've got some gluten free ones, give me a minute'. That's a big deal for me considering... More 

Was this review helpful? Yes 1
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

As usual high standards expected of Hilton. Booked in through App, went to reception and booking in form already out at allotted time, room allocated, took 2 minutes. Room large and as booked, clean spacious and well laid out. Everything working including a 'smart TV'. Staff friendly & helpful. Would stay again and recommend the hotel ( oh, the grounds... More 

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Manchester
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The good :- lovely cookie on arrival. Helpful reception staff. Lovely meal in the Marco Pierre White restaurant with brilliant service. Great breakfast. Good head and shoulder massage in spa. Nice looking, clean hotel. The bad :-) small rooms a long way from facilities. Stale bread for lunchtime sandwich and average food in the brasserie on 2nd night at similar... More 

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Elgin, United Kingdom
Senior Contributor
39 reviews 39 reviews
36 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This will be for me a very short review since it is simply summed up as EXCELLENT !!!! From the moment your arrive one is greeted with the warmest of welcomes, check in efficient and quick and room allocated and without even asking upgrade given to Junior suite. (note HH Diamond members are recognised at this DT hotel !!) If... More 

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South West UK
Senior Contributor
39 reviews 39 reviews
22 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

A large chain hotel in a location that's easy to find and has ample parking. Pleasant, clean and predictable. Well located close to beautiful countryside. The spa visit was a last minute decision whilst visiting friends and overall, it was ok. Nice layout and very clean. The staff are plentiful, helpful and work really hard. A particular recommendation for my... More 

Was this review helpful? Yes 1
Contributor
16 reviews 16 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We stayed here for my birthday in January 2014 and had a brilliant time. The hotel is clean and staff very friendly. As always the warm chocolate cookie on arrival is lovely. We stayed for 3 nights and having the use of the spa and pool was an added pleasure. We also had breakfast every day which meant we were... More 

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Manchester, United Kingdom
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

The hotel itself is absolutely stunning, like a little gem hidden. Me and my husband upgraded our room to a suite and it was huge, one queen size bed with another sofa bed, two large toilets, big flat screen tv. The bed was comfy and massive. We had complimentary spa access and the spa area is fantastic, not massive but... More 

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Doubletree2, Guest Relations at Doubletree by Hilton Chester, responded to this review

Dear Guest, Thank you for your positive comments regarding your recent stay at the hotel. It is a pleasure to hear that you had a great stay with us, and your feedback will be passed onto our team members here at Doubletree. We look forward to welcoming you back to the hotel in the near future. Kindest Regards Katie More 

Melbourne, Australia
Senior Contributor
41 reviews 41 reviews
12 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here for 2 nights with close friends during a trip to the UK last week. The hotel is set in lovely grounds and was just gorgeous, inside and out. We had a suite on the 2nd floor, the room was very spacious with a large sitting area, bedroom and very big bathroom with bath. The amenities were lovely... More 

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Doubletree2, Guest Relations at Doubletree by Hilton Chester, responded to this review

Dear Guest, Thank you for your fantastic comments regarding your recent stay at the hotel. It is a pleasure to hear that you had a great stay with us. Your feedback has been passed onto our team members especially Ian. We look forward to welcoming you back to the hotel in the near future. Kind Regards Katie More 

Hampshire
Senior Contributor
47 reviews 47 reviews
34 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed 1 week ago

When paying circa £150-00 per night you expect more than a boring onl, over tired, 1970s Hilton but that's what you get here. They've tried to do a makeover in the public rooms but the bedrooms are grim........

Was this review helpful? Yes 5
Doubletree2, Guest Relations at Doubletree by Hilton Chester, responded to this review

Dear Guest, Thank you for your feedback relating to your recent stay. Your comments are appreciated, if not a little confusing. The hotel is based on a modern and contemporary feel, having undergone a £29 million pound re-development in 2008, and a further room refurbishment in July last year. I can only apologise that we did not meet with your... More 

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