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Doubletree by Hilton Chester

#16 of 46 Hotels in Chester
Certificate of Excellence
Hotel website
Warrington Road | Hoole, Chester CH2 3PD, England
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Doubletree by Hilton Chester
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Doubletree by Hilton Chester
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1,785 reviews from our community

Traveler rating
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    549
    230
    88
    47
See reviews for
252
839
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201
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Contributor
12 reviews 12 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed today NEW

We stayed here for my birthday in January 2014 and had a brilliant time. The hotel is clean and staff very friendly. As always the warm chocolate cookie on arrival is lovely. We stayed for 3 nights and having the use of the spa and pool was an added pleasure. We also had breakfast every day which meant we were... More 

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Manchester, United Kingdom
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW via mobile

The hotel itself is absolutely stunning, like a little gem hidden. Me and my husband upgraded our room to a suite and it was huge, one queen size bed with another sofa bed, two large toilets, big flat screen tv. The bed was comfy and massive. We had complimentary spa access and the spa area is fantastic, not massive but... More 

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Doubletree2, Guest Relations at Doubletree by Hilton Chester, responded to this review

Dear Guest, Thank you for your positive comments regarding your recent stay at the hotel. It is a pleasure to hear that you had a great stay with us, and your feedback will be passed onto our team members here at Doubletree. We look forward to welcoming you back to the hotel in the near future. Kindest Regards Katie More 

Melbourne, Australia
Senior Contributor
41 reviews 41 reviews
12 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed yesterday NEW

We stayed here for 2 nights with close friends during a trip to the UK last week. The hotel is set in lovely grounds and was just gorgeous, inside and out. We had a suite on the 2nd floor, the room was very spacious with a large sitting area, bedroom and very big bathroom with bath. The amenities were lovely... More 

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Doubletree2, Guest Relations at Doubletree by Hilton Chester, responded to this review

Dear Guest, Thank you for your fantastic comments regarding your recent stay at the hotel. It is a pleasure to hear that you had a great stay with us. Your feedback has been passed onto our team members especially Ian. We look forward to welcoming you back to the hotel in the near future. Kind Regards Katie More 

Hampshire
Senior Contributor
47 reviews 47 reviews
34 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

When paying circa £150-00 per night you expect more than a boring onl, over tired, 1970s Hilton but that's what you get here. They've tried to do a makeover in the public rooms but the bedrooms are grim........

Was this review helpful? Yes 2
Top Contributor
99 reviews 99 reviews
18 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Stayed on my own last week when visiting my mum Room was good size and bed was very comfortable. The shower was really good, plenty of hot water and a good flow. Finished off well with large fluffy towels! Used the gym which has lots of equipment and plenty of treadmills My air con worked initially then didn't when I... More 

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Doubletree2, Guest Relations at Doubletree by Hilton Chester, responded to this review

Dear Guest, Thank you for your great feedback. We work hard to create an experience that our guests love and am pleased that you enjoyed yours. We would like to take this time to thank you for your feedback and look forward to welcoming you back very soon. In the meantime, why not like us on Facebook and start to... More 

Bath, England, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 of 5 stars Reviewed 5 days ago NEW

Reasonable sized room, nice grounds, service good in restaurant, warm cookie on arrival gives feel good factor. Nice quiet room. Breakfast okay but not great - no mushrooms? Got quite busy in restaurant at peak breakfast time - queue to get coffee.

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Doubletree2, Guest Relations at Doubletree by Hilton Chester, responded to this review

Dear Guest, Thank you for your positive comments regarding your recent stay at the hotel. It is great to hear that you had a great stay with us. Your feedback will be passed onto our team members here at Doubletree. We look forward to welcoming you back to the hotel in the near future. Kindest Regards Katie More 

Hemyock, United Kingdom
Top Contributor
99 reviews 99 reviews
88 hotel reviews
187 helpful votes 187 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Lovely hotel on the outskirts of the city. Able to check in ahead of arrival picking out your room, minimising time at the reception desk. Room well furnished, smart & clean with a good size Loved the thick large sized towels! Decent sized wall mounted TV. Good internet access which was free. Went to restaurant for dinner, service was slow... More 

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Newcastle upon Tyne, United Kingdom
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

About 5 mins drive from Cheshire Oaks shopping experience, we booked this to enjoy a short break. Checked in just before 3pm and received a very warm welcome and cookies. Room was fine, comfy bed, everything you'd want including plenty of teas and coffees. Went to the gym which is well-equipped with some great techy kit. Pool was fairly small... More 

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Rickmansworth, United Kingdom
Contributor
14 reviews 14 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

Booked this hotel as a stopover on the way to Scotland for a family break. We booked one of the suites as we needed a larger room to accommodate the children. The Hotel is nice, pretty typical Hilton but the room we had was unclean (which was reported on our way out) and felt quite tardy. We ordered breakfast to... More 

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Doubletree2, Guest Relations at Doubletree by Hilton Chester, responded to this review

Dear Guest, Thank you for taking the time to review the hotel. It is disappointing to read that you were not happy with some aspects of your stay, and that we did not meet your expectations. Your feedback is taken seriously and your comments have been reviewed by the Management team. I do hope that we are given the opportunity... More 

Manchester
Senior Contributor
39 reviews 39 reviews
21 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 1 week ago

My husbands mum bought us a spa day as a gift, this included a massage. Facilities were lovely and exceeded my expectations. The massage was heavenly, the team are very professional. Loads of staff on duty so no searching for people to assist. Stayed for a bite to eat in the lounge bar, again great service and tasty food. Would... More 

Was this review helpful? Yes
Doubletree2, Guest Relations at Doubletree by Hilton Chester, responded to this review

Dear Guest, Thank you for your positive comments regarding your recent stay at the hotel. It is a pleasure to hear that you had a great stay with us, and enjoyed your birthday. Your feedback will be passed onto our team members here at Doubletree. We look forward to welcoming you back to the hotel in the near future. Kindest... More 

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