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Doubletree by Hilton Chester

#17 of 44 Hotels in Chester
Certificate of Excellence
GreenLeadersBronze level
Hotel website
Warrington Road | Hoole, Chester CH2 3PD, England
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Doubletree by Hilton Chester
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2,169 Reviews from our TripAdvisor Community

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Manchester, United Kingdom
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

A couple of nights away here really helped to fight off the new year blues! The hotel is beautiful and the cookies on arrival were a nive touch - beware they contain nuts! It isn't the cheapest place to stay especially once you add in the extras - the potentail room upgrade didnt happen even though we took all of... More 

Helpful?
Thank Peter L
Workington, United Kingdom
Level Contributor
40 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

My husband planned 2 nights here as a surprise early birthday present for me. We arrived and checked in quickly by very friendly staff and given a warm cookie. As it was late Sunday afternoon we decided to try the spa area, like previous reviews we found it extremely busy, but managed to enjoy the Jacuzzi area. We didn't stay... More 

Helpful?
Thank susan t
Southport, United Kingdom
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

We have visited this hotel several times before which speaks for itself. The spa area has however become far busier which detracted from our enjoyment. The loungers are fully used (or reserved) which means that just sitting and relaxing after using the facilities can by no means be relied upon. More sitting / lounging facilities are needed to meet the... More 

Helpful?
Thank rekorc
Zurich, Switzerland
Level Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Overall comfortable but breakfast was chaotic, I waited 5 minutes for a table, by the time I'd left there was a long line. Chester is a great town to visit and was very busy on Friday night. There was however a heavy police presence in the town center.

Helpful?
Thank PeterNCass
Swindon, United Kingdom
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The hotel is pleasant enough with nice spacious rooms and good décor in the public areas. It is a little way out from the city centre (probably too far to walk and there is a dual carriageway to cross). The big let down was the breakfast. For a Hilton it is reasonably priced at £11 if pre-booked at reception, but... More 

Helpful?
Thank DaveyB1962
Doubletree2, Guest Relations Manager at Doubletree by Hilton Chester, responded to this review

Dear Guest, Thank you for taking time to post a TripAdvisor review for The DoubleTree Chester, I am pleased you had a pleasant stay with us. Indeed we are a small distance from Chester city centre, approximately 2 miles which is a 30-40 minute walk or costs around £5 in a taxi. There are also frequent local buses which stop... More 

Leigh, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

My daughter and I went for a day in the Spa to relax and a have a manicure. In the afternoon we decided to have a swim (narrow pool with four lanes - two for adult swimming and one for casual swimming with children allowed). Due to an unruly family trying to take over all of the pool the experience... More 

Helpful?
2 Thank Sheila H
Doubletree2, Guest Relations Manager at Doubletree by Hilton Chester, responded to this review

Dear Guest, Thank you for taking time to share your recent experience at The DoubleTree Chester. It is so disappointing to learn that there were aspects of your spa day which failed to meet or exceed your expectations. Your feedback is extremely valuable to us, your comments will be passed on to our management team to investigate and address for... More 

Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 5 days ago NEW via mobile

I booked this hotel for a night away with my wife. We also wanted to eat at the Marco Pierre White restaurant. This is were the issues started. The web site does not give a number. So I emailed three times with no response. Finally called a number and found an option to book a table. Unfortunately I was now... More 

Helpful?
1 Thank Scott M
Doubletree2, Guest Relations Manager at Doubletree by Hilton Chester, responded to this review

Dear Guest, Thank you for taking time to post a TripAdvisor review regarding your recent visit. Your feedback is so important to us, positive and negative, and I am very sorry you found difficulty booking a table at The Marco Pierre White Steakhouse. The points you have raised have been shared with the relevant departmental managers and will be address... More 

Manchester, England
Level Contributor
81 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Myself and my wife stayed here for 1 night on our visit to Chester. Overall, this is a very good hotel. The building is nice, location is quite good, the staff could not have been more friendly and helpful, everything was very clean and breakfast was very nice. The rooms were spacious and well equipped. The spa was nice enough,... More 

Helpful?
Thank Blink_Vader
Doubletree2, Guest Relations Manager at Doubletree by Hilton Chester, responded to this review

Dear Guest, Thank you for taking the time to share your experience on TripAdvisor. It is delightful to read your excellent feedback regarding our team members and hotel, I will share your kind comments with them. Please accept my apologies that you found issues with some aspects of your bedroom and dinner, I will share these with our management team... More 

Preston, United Kingdom
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

We went here to relax and we booked the couples spa as well And treatments The massage was 30 mins each for me and my partner When we got there for the treatment the therapist was running late which is understandable but when we got to the room I had 22 mins and he had 20 mins We both came... More 

Helpful?
1 Thank aysha g
Doubletree2, Guest Relations Manager at Doubletree by Hilton Chester, responded to this review

Dear Guest, Thank you for your recent TripAdvisor review. I am pleased you have now spoken with our spa manager and your query has been resolved. We look forward to welcoming you back to The DoubleTree Chester very soon. Kind regards, Guest Relations More 

Leeds, United Kingdom
Level Contributor
128 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

First time at this hotel, and have to say I'm extremely impressed. Amazing grounds, you wouldn't think you were so close to a main road. Check in was quick, made to feel welcome and very friendly. Plus the free warm cookie. Got to the room to realise I had bed upgraded to the Bolton Junior Suite. Pristine, comfortable, and a... More 

Helpful?
1 Thank Darryl M
Doubletree2, Guest Relations Manager at Doubletree by Hilton Chester, responded to this review

Dear Guest, Thank you so much for your excellent 5 star TripAdvisor review regarding your recent stay. Taking time to do this is much appreciated and I look forward to welcoming you back for your next visit. Kind regards, Guest Relations More 

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