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All 50 Chester hotels »

Doubletree by Hilton Chester

4.0 of 5
Warrington Road | Hoole, Chester CH2 3PD, England
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Doubletree by Hilton Chester
Ranked #7 of 50 hotels in Chester
4.5 of 5 stars 469 Reviews
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469 reviews from our community

What travelers say about this hotel
  • Marco Pierre White(50)
  • Steam room(18)
  • Very nice(15)
  • Very good(14)
  • SPA FACILITIES(12)
  • Birthday cake(10)
  • Swimming pool(10)
  • MPW restaurant(9)
  • Warm cookies(9)
  • Flat screen TV(8)
Traveler rating
    250
    137
    43
    23
    16
Only show reviews for Family (53) | Couples (249) | Business (42)
Date Rating
Wisbech, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed May 24, 2012 NEW

Stayed here for 2 nights on Sunday 20th May for our 1st wedding anniversary and possibly our last break away before our 1st baby is born in September, We had been to Chester before and I spent a while researching hotels in the area and liked the look of the Doubletree - couldn't have found anywhere better!! Our room (20... More

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Solihull
Contributor
20 reviews 20 reviews
Reviews in 16 cities Reviews in 16 cities
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed May 24, 2012 NEW

Stayed here for 3 nights Sunday 20th May - Wednesday 23rd May. I am a Hilton Honors Gold member so was upgraded to a suite which was very comfortable. We ate in the Brasserie on Sunday and Monday night. The meal on Sunday was excellent. I had the fish and chips and my wife had the vegetable lasagne. We reversed... More

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Manchester, United Kingdom
1 review
4 of 5 stars Reviewed May 22, 2012 NEW

I stayed at the Doubletree with 3 friends for a spa day and overnight stay. The hotel is a mixture of old and new buildings but has a very contemporary feel. All the common areas are light and there are lovely outdoor patio areas. Although there were 3 weddings at the hotel on the day we arrived, it didn't feel... More

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London, United Kingdom
1 review
4 of 5 stars Reviewed May 21, 2012 NEW

We had a great day at the Spa on Saturday 19 May 2012, though oddly the reason I felt I had to write this review was because of their amazing response to a booking error they had made. We were a party of 5 and they had only booked 4 treatments in. While reception were really not very helpful at... More

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Manchester, England, United Kingdom
1 review
5 of 5 stars Reviewed May 21, 2012 NEW

We recently held a conference at this hotel over three days. There was nothing that I could fault the hotel with. Reception were helpful, bedrooms comfortable and clean, food fantastic I have never seen an hotel cleaned so much. Conference team very helpful and prompt in delivering any requests. The manger Eric was absolutely fantastic as was the deputy Dowi.... More

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Peter Hendry, Manager at Doubletree by Hilton Chester, responded to this review
May 23, 2012

Another great review from a conference guest. Thank you. I will be sure to pass on your comments to Eric and Dewi and the rest of the team. We look forward to the next event, and can assure you there will be plenty of cookies!! Kind regards Peter Hendry More

bradford
Senior Contributor
25 reviews 25 reviews
Reviews in 14 cities Reviews in 14 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed May 20, 2012 NEW
1
person found this review helpful

Stayed here one on our way to Wales the reception staff on check in where really friendly and the room really comfordable and clean. The pool area is really good with a outside hot tub also nice area to relax with comfordable beds etc around the indoor pool one small moan changing rooms upstairs and you have to walk down... More

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Peter Hendry, Owner at Doubletree by Hilton Chester, responded to this review
May 23, 2012

Fantastic review from a guest who has managed to enjoy all of the failities we offer. Great that you managed to find the time to enjoy both of our dining rooms and we hope you enjoyed your onward trip Kind regards Peter Hendry More

Bangor, United Kingdom
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed May 15, 2012
1
person found this review helpful

Our daughter won a prize, Vouchers to be spent at a Hilton Hotel. So we chose Doubletree in Chester. Have to say we were disappointed. First the receptionist was not very helpful, after that there was no hot water for a bath, just warm. The plug in the bath was stuck. Had a problem with the lock to our door.... More

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Peter Hendry, Manager at Doubletree by Hilton Chester, responded to this review
May 23, 2012

My sincerest apologies for the issues you encountered and for leaving our Hotel clearly dissatisfied by your stay. The front of house team are always there to help, so if you do require any assistance, a member of our team will always be willing to help. We pride ourselves on the level of service we offer our guests. We hope... More

North of England
Contributor
13 reviews 13 reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed May 14, 2012

An excellent hotel when visiting chester with friends- Plenty of communal areas. Great Spa & FANTASTICALLY COMFY 6 FT BEDS. Rooms are very well appointed with great bathrooms and plenty of plug points! More

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Peter Hendry, Manager at Doubletree by Hilton Chester, responded to this review
May 23, 2012

Thank you for your review regarding your stay during the busy race period. We are pleased you enjoyed the spa and felt the rooms were also great. Kind regards, Peter Hendry More

West Yorkshire
Contributor
19 reviews 19 reviews
Reviews in 10 cities Reviews in 10 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed May 12, 2012

I do like this hotel but it is starting to look a bit worn now. Especially the pool area etc. which also could've done with a good clean.The spa staff are also not as attentive as they could be. They left us quite a long time (one was dealing with a customer, the other was hanging around, do her best... More

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Peter Hendry, Manager at Doubletree by Hilton Chester, responded to this review
May 23, 2012

Dear Guest, It is so very disappointing to read some of your comments explaining you felt let down in some areas during your last stay Please be assured your comments have been acknowledged and have been rectified to ensure we maintain the high standards you have come to learn. On a positive, I am pleased your enjoyed dining in both... More

Manchester, United Kingdom
1 review
4 of 5 stars Reviewed May 11, 2012

took around 30 mins to check in as our room wasn't ready - which would have been fine but we had spa treatments book so wanted to get ready - that is the only thing i can fault during our 1 night stay with spa treatments - the spa facilities were the best my wife said she'd ever been to... More

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Peter Hendry, Manager at Doubletree by Hilton Chester, responded to this review
May 23, 2012

Apologies your room was not ready upon check in, I will ensure this is followed up with the relevant departments. The spa is continually praised for offering guests an amazing experience, it is great to see your wife enjoyed this. We look forward to welcoming you back. Kind regards, Peter Hendry More

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Additional Information about Doubletree by Hilton Chester

  • Hilton International Chester
  • Chester Hilton International
Address: Warrington Road | Hoole, Chester CH2 3PD, England
Price Range: $$

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