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All 44 Chester hotels

BEST WESTERN Westminster Hotel

3.0 of 5 Hotel   |   City Road, Chester CH1 3AF, England
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Ranked #31 of 44 hotels in Chester
A recent review
3 of 5 stars reviewed 1 week ago
SuzyWong1958 Birmingham, United Kingdom
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443 people have reviewed this hotel

Traveler rating
    76
    128
    122
    66
    51
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36
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (91)
Date | Rating
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English first
northumberland
Reviewer
5 reviews 5 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

The location is good for the station and city centre. We visited when the Open golf was on at Hoylake so the cost was extremely high. The hotel can best be described as very tired. The bathroom was tiny. Our room was on the front and it had no double glazing, so the sound of traffic and revellers was horrendous.... More

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Birmingham, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel is a lovely old building and some part of it need refreshing but on the whole the hotel was very nice. Our room 101 was at the back and very dark - we had to have the lights on even on a bright sunny day. The room overlooked rooftops and another high story building. Saying that though, the... More

Was this review helpful? Yes 1
Chesterfield
1 review
3 of 5 stars Reviewed 1 week ago via mobile

Stayed in room 308, and can see the complaint from last September is the same as mine, on that the ceiling was well past repair and the room was the worst I've stayed in. Small, worn, stuffy, sticky windows and visually drab! Reported to customer service that the website photos are not in fact a true representation of the hotel... More

Was this review helpful? Yes 1
Ayr, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

Four of us stayed for four nights last week. Will report on the positives first Hotel was old and quaint with the black and white "Tudor" exterior. Very pretty! Staff were very pleasant and helpful to all of us Twin rooms were of adequate size, clean and the beds comfortable. Handy position for getting the wee bus to and from... More

Was this review helpful? Yes 2
Colchester, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Stayed three nights never again if weather hot go elsewhere. Booked twin got double no other rooms available! Well I like my friend but not that much lol. They did alter to a twin. One duvet we refused goodness knows what the stain was! Plus I had to mend the sink tap as part of it came off in my... More

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Liverpool, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

This was my second stay in this lovely hotel and I was not disappointed!! First stumbled across this fab find last Christmas whilst looking for a break away over the festive period and swore I would return. The service is exceptional, from the warm and welcome greeting on arrival from the nice gent on reception to the efficient and attentive... More

Was this review helpful? Yes 1
General M, General Manager at BEST WESTERN Westminster Hotel, responded to this review

Dear ThiisLois Thank you so much for taking the time to review our hotel, we are really happy you decided to stay with us again and enjoyed your visit ,we will look forward to welcoming you back in the near future. Kind Regards More

Manchester, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Recently stayed for the Golf - To be honest I thought Best Western mmmmm. Well how wrong I was. Staff an absolute credit to the company. Food was very good - please ignore the comment of over priced food - you get what you pay for and it was very good. Yes there was building work to the rear of... More

Was this review helpful? Yes 1
General M, General Manager at BEST WESTERN Westminster Hotel, responded to this review

Dear Mike H What a lovely review, thank you for taking time to post this and we were very happy to help in getting your phone back. I will pass your comments on to the staff and look forward to seeing you again for the celebrations in October. Kind Regards More

Liverpool
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

Had a cracking deal for a mid week stay, fab location from the station and an easy walk into town. Staff were friendly and polite, nothing too much trouble. Looks like downstairs has been updated, bar and restaurant areas were immaculately clean and comfy. Going to book for a meetings with work too, as I have found some of the... More

Was this review helpful? Yes 1
General M, General Manager at BEST WESTERN Westminster Hotel, responded to this review

Dear Gar6211 Thank you for your review and we are very happy you enjoyed your stay and that you will be looking to use the hotel with your work colleagues, we have some fantastic conference packages and can tailor any to your specific requirements. I look forward to speaking to you soon and welcoming you back to the hotel in... More

Salisbury, United Kingdom
Contributor
14 reviews 14 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed at the Westminster Hotel as part of a group for a 40th Wedding Anniversary. The staff at this hotel were very attentive and nothing was too much trouble. They helped us organised a beautiful bouquet to be placed in the room of the couple who were celebrating their anniversary. The hotel itself was in an excellent location, just... More

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General M, General Manager at BEST WESTERN Westminster Hotel, responded to this review

Dear Claire B Thank you for taking the time to review your recent stay with us, we are happy we helped make the celebrations that little bit more special. We hope that you will visit us again soon. Kind Regards More

lincoln, uk
Contributor
18 reviews 18 reviews
15 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Well a door handle on our room anyway. There wasn't one. Even the friendly receptionist seemed surprised. Generally the staff are young and helpful but maybe gaining experience in communication. Our call the previous day to request early check-in had seemingly not been heard or passed on. BUT they kept our cases safe while we went to a function. A... More

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Additional Information about BEST WESTERN Westminster Hotel

Address: City Road, Chester CH1 3AF, England
Phone Number:
Location: United Kingdom > England > Cheshire > Chester
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Westminster Hotel 3*
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Also Known As:
Best Western Chester
Chester Best Western

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Free High Speed Internet ( WiFi ) Restaurant Room Service
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