A review to advise that we have stayed at this hotel on several occasions over the last 5 years.
We had received excellent service from the previous management teams and rated the restaurant very highly.
Although certain rooms are in need of attention and redecoration you still get a feeling of being looked after and had recommended the hotel to...
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Mr Moonan;
It is with surprise and disappointment that I did read your review.
I feel that most of your comments are untrue or misguiding; we did our best to accommodate your needs and requirements, various emails and phone communication were made so as to resolve any issue you had.
You clearly must understand that £140 for a suite with...
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Stayed as part of a package with 3 friends from 18th-20th May. Spent a little time in the spa which was lovely. Clean. Neat. Tidy. Did the trick.
The rooms and public areas are a little shabby and it looks as though someone has tried to hide this by decorating with anything and everything they could find in Dunelm Mill....
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Dear M-Cunningham53;
Thank you for taking the time to write this review, I am glad you enjoyed your stay and that you had a great time.
We are very proud of all our team and on Alisha behalf I would like to thank you for your kind words.
I am pleased you enjoyed our wine list and I am very...
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The facilities of the spa and the setting of the grounds are a great attribute for this hotel and really helped towards making our wedding a very special experience for ourselves and our guests. We know the hotel has had difficulties and the uncertainty of the weeks leading up to our wedding were very worrying. I can say that the...
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Dear Kath H;
Thank you so much for your kind words.
We are so pleased that you had a lovely day; the both of you were a picture of happiness and it was a pleasure to organise your special day.
I am very much looking forward welcoming you again in a near future.
Kindly yours.
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The last comment is very surprising as we also stayed on 5th May and had a very unpleasant and disappointing time. The rooms are completely run-down - un-hoovered carpets, broken windows, dirty toilet water, broken heating to name just a few of the problems we had. The rooms were so bad we decided to come home rather than stay any...
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Dear Parry1982;
First of all I would like to thank you for taking the time to write this review.
Feedback is a vital part of our business and as such is taken very seriously.
I am very disapointed that we were not able to meet your expectations on this occasion, our hotel is a former country house and as such...
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Ok lets get one thing sorted straight away...All the bad reviews so far on here are due to the old management Brook Hotels who basically ran the place into the ground.
I had my wedding here on the 5th May 2012 and the day couldn't have gone any better.
The new management team is headed up by Louis, and when...
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Dear M0neyMisser;
Thank you so much for your comments and your positive feedback, I am so glad you had a good day and that everything went as planned.
I have passed your comments to Emma and the rest of team and on their behalf thank you again.
I am very much looking forward seeing you soon.
Kindly yours
P.S.: Your...
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My Wife & I had our civil partnership here last year, alot of our daytime guests stayed over, we had the best day/night of our lives, staff were great, food fantastic and setting was wonderful, yes place needs a bit of tlc - but its got character and soul, not like an ultra modern hotel that looks the same wherever...
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Dear ChixNorthWales;
Thank you so much for your review, I am so glad you enjoyed your day.
Very much looking forward seeing you again very soon.
Kindly yours
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We got married at this hotel on May 5th. Although the run up to the wedding had been very nerve wracking due to the change in ownership the manager had made every effort to put us at ease assuring us that nothing would change. The day was perfect, if there were any hiccups I certainly wasn’t aware as the staff...
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Dear Angela;
What can I say? Thank you so much for your review, I am so pleased you had a great day. You were a very nice group and you looked so happy. Emma did read your comments and you made her week!
On behalf of the Crabwall Manor hotel and Spa I would like to thank you once again....
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Having read some reviews on here I was a little worried about our booking. However I have to say the hotel was lovely and definitely somewhere we'd come back to for a weekend break. Our room (19) was in a quiet part of the hotel and near the Spa. The bath was luxuriously large and the bed very comfortable and...
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Dear Danclay77;
Thank you so much for your review.
I am pleased you enjoyed your stay, the hotel is under new management and we are working really hard to improve the service.
We are training all our night staff to be able to serve drinks (and food) so hopefully at your next stay we will be able to serve you...
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I booked a night away for my husband and I in February and have just arrived back (1st May 2012) In between booking and staying the hotel I understand went into receivership and was then purchased by new owners. I was very worried as to what we would find, especially after reading other peoples comments on Trip Advisor the night...
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Dear Annie105;
What can I say but thanks for such a fantastic review! Feedback is so important in any business and I’m so pleased we were able to meet your expectations; we have a great team who we are really proud of as they are working really hard to make every stay a great stay.
Looking forward welcoming you back...
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No idea when this hotel was awarded its 4 stars, but it's nowhere near 3, never mind 4!! The outside looks great and very picturesque and the big fireplace near reception are really nice. After that, it's all down-hill.
Check-in........ no warm welcome, just a 'hello' Even though I booked directly and spoke to someone over the phone to confirm...
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Dear Globe_Trotter_XL;
First of all I would like to thank you for taking the time to write this review.
Feedback is a vital part of our business and as such is taken very seriously.
Your stay did happen while the hotel was in a transition period and as such would explain all issues you do have encountered.
I have (via...
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