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All 50 Chester hotels »

Brook Crabwall Manor Hotel

4.0 of 5
Parkgate Road | Mollington, Chester CH1 6NE, England
Hotel amenities
Brook Crabwall Manor Hotel
Ranked #31 of 50 hotels in Chester
3.5 of 5 stars 360 Reviews
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360 reviews from our community

What travelers say about this hotel
  • Evening meals(10)
  • Very good(10)
  • Steam room(8)
  • Swimming pool(7)
  • Spa Break(6)
  • First nights(5)
  • Would highly recommend(4)
  • Public area(4)
  • Single bed(4)
  • Staff were friendly(4)
Traveler rating
    103
    95
    65
    55
    42
Only show reviews for Family (52) | Couples (176) | Business (13)
Date Rating
Manchester, United Kingdom
1 review
1 of 5 stars Reviewed May 31, 2012 NEW

I have been on many spa days at crabwall manor. Each time was fantastic. The treatments were 5* and the whole team in the spa were very helpful and welcoming. I attended the spa again recently with a friend, we arrived at the recpetion and was greeted by a young lady who clearly did not have a clue what she... More

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Lytham St Anne's, United Kingdom
1 review
2 of 5 stars Reviewed May 27, 2012 NEW

We stayed at this hotel several years ago when it was immaculate with an award winning restaurant. I took some friends to stay. What a disappointment. It still looks great from the outside but inside it is badly in need of decoration. The bathroom was ancient with faded taps, a useless shower and black mould growing in the cracks. The... More

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1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed May 23, 2012
2
people found this review helpful

A review to advise that we have stayed at this hotel on several occasions over the last 5 years. We had received excellent service from the previous management teams and rated the restaurant very highly. Although certain rooms are in need of attention and redecoration you still get a feeling of being looked after and had recommended the hotel to... More

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Louis Mourao, General Manager at Brook Crabwall Manor Hotel, responded to this review
May 24, 2012

Mr Moonan; It is with surprise and disappointment that I did read your review. I feel that most of your comments are untrue or misguiding; we did our best to accommodate your needs and requirements, various emails and phone communication were made so as to resolve any issue you had. You clearly must understand that £140 for a suite with... More

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 21, 2012 via mobile
1
person found this review helpful

Stayed as part of a package with 3 friends from 18th-20th May. Spent a little time in the spa which was lovely. Clean. Neat. Tidy. Did the trick. The rooms and public areas are a little shabby and it looks as though someone has tried to hide this by decorating with anything and everything they could find in Dunelm Mill.... More

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Louis Mourao, General Manager at Brook Crabwall Manor Hotel, responded to this review
May 23, 2012

Dear M-Cunningham53; Thank you for taking the time to write this review, I am glad you enjoyed your stay and that you had a great time. We are very proud of all our team and on Alisha behalf I would like to thank you for your kind words. I am pleased you enjoyed our wine list and I am very... More

Chester, United Kingdom
1 review
5 of 5 stars Reviewed May 19, 2012

The facilities of the spa and the setting of the grounds are a great attribute for this hotel and really helped towards making our wedding a very special experience for ourselves and our guests. We know the hotel has had difficulties and the uncertainty of the weeks leading up to our wedding were very worrying. I can say that the... More

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Louis Mourao, General Manager at Brook Crabwall Manor Hotel, responded to this review
May 21, 2012

Dear Kath H; Thank you so much for your kind words. We are so pleased that you had a lovely day; the both of you were a picture of happiness and it was a pleasure to organise your special day. I am very much looking forward welcoming you again in a near future. Kindly yours. More

Stoke-on-Trent, United Kingdom
1 review
1 of 5 stars Reviewed May 18, 2012

The last comment is very surprising as we also stayed on 5th May and had a very unpleasant and disappointing time. The rooms are completely run-down - un-hoovered carpets, broken windows, dirty toilet water, broken heating to name just a few of the problems we had. The rooms were so bad we decided to come home rather than stay any... More

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Louis Mourao, General Manager at Brook Crabwall Manor Hotel, responded to this review
May 21, 2012

Dear Parry1982; First of all I would like to thank you for taking the time to write this review. Feedback is a vital part of our business and as such is taken very seriously. I am very disapointed that we were not able to meet your expectations on this occasion, our hotel is a former country house and as such... More

Chester
2 reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed May 10, 2012
1
person found this review helpful

Ok lets get one thing sorted straight away...All the bad reviews so far on here are due to the old management Brook Hotels who basically ran the place into the ground. I had my wedding here on the 5th May 2012 and the day couldn't have gone any better. The new management team is headed up by Louis, and when... More

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Louis Mourao, General Manager at Brook Crabwall Manor Hotel, responded to this review
May 13, 2012

Dear M0neyMisser; Thank you so much for your comments and your positive feedback, I am so glad you had a good day and that everything went as planned. I have passed your comments to Emma and the rest of team and on their behalf thank you again. I am very much looking forward seeing you soon. Kindly yours P.S.: Your... More

north wales
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed May 9, 2012

My Wife & I had our civil partnership here last year, alot of our daytime guests stayed over, we had the best day/night of our lives, staff were great, food fantastic and setting was wonderful, yes place needs a bit of tlc - but its got character and soul, not like an ultra modern hotel that looks the same wherever... More

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Louis Mourao, General Manager at Brook Crabwall Manor Hotel, responded to this review
May 10, 2012

Dear ChixNorthWales; Thank you so much for your review, I am so glad you enjoyed your day. Very much looking forward seeing you again very soon. Kindly yours More

chester
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed May 9, 2012

We got married at this hotel on May 5th. Although the run up to the wedding had been very nerve wracking due to the change in ownership the manager had made every effort to put us at ease assuring us that nothing would change. The day was perfect, if there were any hiccups I certainly wasn’t aware as the staff... More

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Louis Mourao, General Manager at Brook Crabwall Manor Hotel, responded to this review
May 10, 2012

Dear Angela; What can I say? Thank you so much for your review, I am so pleased you had a great day. You were a very nice group and you looked so happy. Emma did read your comments and you made her week! On behalf of the Crabwall Manor hotel and Spa I would like to thank you once again.... More

Todmorden, United Kingdom
Contributor
19 reviews 19 reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed May 7, 2012
1
person found this review helpful

Having read some reviews on here I was a little worried about our booking. However I have to say the hotel was lovely and definitely somewhere we'd come back to for a weekend break. Our room (19) was in a quiet part of the hotel and near the Spa. The bath was luxuriously large and the bed very comfortable and... More

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Louis Mourao, General Manager at Brook Crabwall Manor Hotel, responded to this review
May 10, 2012

Dear Danclay77; Thank you so much for your review. I am pleased you enjoyed your stay, the hotel is under new management and we are working really hard to improve the service. We are training all our night staff to be able to serve drinks (and food) so hopefully at your next stay we will be able to serve you... More

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Additional Information about Brook Crabwall Manor Hotel

  • Crabwall Manor Chester
  • Crabwall Manor
  • Chester Crabwall Manor
Address: Parkgate Road | Mollington, Chester CH1 6NE, England
Price Range: PLN: $

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Brook Crabwall Manor Hotel
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