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BEST WESTERN Premier Queen Hotel

#10 of 46 Hotels in Chester
Certificate of Excellence
4.0 of 5
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City Road, Chester CH1 3AH, England
BEST WESTERN Premier Queen Hotel
Best prices for: 1 room 1 guest
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Ranked #10 of 46 Hotels in Chester
Certificate of Excellence
A recent review
5 of 5 stars reviewed yesterday
andyfab derbyshire
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1,975 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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derbyshire
Senior Contributor
30 reviews 30 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed yesterday NEW

we arrived by train and the hotel is right across the road,in a great location it takes around 15mins to walk into town or there is a bus which costs £1 which takes you into the city center!when we checked in we was upgraded into the kings quaters our room was immaculate and very comfortable.during our stay i litrally"felt like... More 

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Clacton-on-Sea, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

We stayed at the premier queen hotel for a two day stay to visit Chester with some friends from Manchester. On our arrival after a 258 mile journey from Essex it was great to be welcomed by friendly reception staff who booked us in and showed us to our room. The room was excellent and very clean. After settling in... More 

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Kingston-upon-Hull, United Kingdom
Top Contributor
71 reviews 71 reviews
20 hotel reviews
56 helpful votes 56 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

After reading so many great reviews for this hotel, I decided that I couldn't go wrong staying here, how wrong that decision was. I arrived walking up black carpeted stairs looking grubby with squares missing where a bannister used to be, with 2 urns either side filled with sand and cig butts. The lobby is really dark and not at... More 

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queendeputy, General Manager at BEST WESTERN Premier Queen Hotel, responded to this review

Dear Jav66, Thank you for taking the time to write your comments following your stay with us. I am very sorry indeed that it did not live up to your expectation. As you mentioned our tripadvisor reviews are ordinarily very good so it is particularly disappointing to read your negative feedback. I do hope that you will consider staying with... More 

London, UK
Contributor
19 reviews 19 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I won a 2 night stay at any BW hotel and chose Chester - easy access by train from London; close to station in Chester. Overall, had a good stay. Hadn't picked up checkin was 3pm but was given a room early (140pm) - will never know if I got better or worse I guess. Late first evening found sweet... More 

Review collected in partnership with Best Western GB

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queendeputy, General Manager at BEST WESTERN Premier Queen Hotel, responded to this review

Dear LindaWE20, Thank you for taking the time to write your comments following your stay with us, and thank you for choosing Chester. I am pleased that you enjoyed your stay with us, although I am sorry that there were elements of housekeeping that required closer attention. I am delighted that Ryan was able to make your stay all the... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Very nice hotel, good breakfast. I would recommend the new part of the hotel since the rooms are a little bigger there. Parking is available at backside of the hotel. Nice! The train station is right across the street, many restaurants and pubs are nearby! It's a 15 minute walk to the cathedral and 20 minutes to the racecourse. I... More 

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queendeputy, General Manager at BEST WESTERN Premier Queen Hotel, responded to this review

Dear Waldemar R, Thank you for taking the time to write your comments following your stay with us. I am so pleased you enjoyed your stay and hope to welcome you back very soon. Kind regards, Richard Dixon Deputy General Manager More 

2 reviews
5 of 5 stars Reviewed 3 days ago NEW via mobile

Lovely hotel, good food, rooms spacious and clean. Staff friendly and very helpful. Just out of centre but only a 15 minute walk. Loved the rooms and comfy beds. Would recommend to friends and family.

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queendeputy, General Manager at BEST WESTERN Premier Queen Hotel, responded to this review

Dear Jso100, I am so pleased you enjoyed your stay and look forward to welcoming you back very soon. Kind regards, Richard Dixon Deputy General Manager More 

Kent, England
Top Contributor
53 reviews 53 reviews
27 hotel reviews
77 helpful votes 77 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Stayed in the "Kings Quarters" room. Nice but a little more attention to the small details would make all the difference, eg there are ice machines on landings but no ice buckets in the room, some lamps in the room not working. Nice bathroom though and very clean. Great location opposite the station and near to city centre..superb and traditional... More 

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queendeputy, General Manager at BEST WESTERN Premier Queen Hotel, responded to this review

Dear cliffandjules, Thank you for leaving your comments following your stay with us and for your constructive criticisms. I hope to welcome you back to the Queen very soon. Kind regards, Richard Dixon Deputy General Manager More 

Birmingham, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

We stayed here May 2015 and it was a lovely weekend. The rooms are fantastic and felt like a queen on my stay. The breakfast was exceptional and I'd say the best I'd had in a hotel. My only criticism would be the staff on the main desk and I would say they needed to appear a little happier and... More 

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queendeputy, General Manager at BEST WESTERN Premier Queen Hotel, responded to this review

Dear Emma L, Thank you for leaving your comments following your stay with us. I hope to welcome you back to the Queen very soon. Kind regards, Richard Dixon Deputy General Manager More 

Birmingham
Top Contributor
77 reviews 77 reviews
42 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

My wife and I enjoyed a two day visit to this hotel at the end of April and were very pleasantly surprised at the level of service, the standard of decor and the quality of the food and beverages. We used a Groupon Voucher deal for our stay and we were very pleased with our room, the toiletries and the... More 

Was this review helpful? Yes
queendeputy, General Manager at BEST WESTERN Premier Queen Hotel, responded to this review

Dear Michael M, Thank you for taking the time to write your comments - the Groupon promotion is just one of the fantastic deals that we have running throughout the year. Be sure to call our in house reservations team on 01244 305000 when you next are visiting Chester to ensure the best deal. Kind regards, Richard Dixon Deputy General... More 

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