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All 44 Chester hotels

BEST WESTERN Premier Queen Hotel

4.0 of 5 Hotel   |   City Road, Chester CH1 3AH, England
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79%
Ranked #7 of 44 hotels in Chester
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
Ralph W Ramsgate, United Kingdom
  • Overview
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1,545 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (385)
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English first
Ramsgate, United Kingdom
1 review
5 of 5 stars Reviewed yesterday NEW

A very pleasant stay all the staff were excellent we were treated like royalty. The bedroom was a good size with two very comfortable chairs extra wide bed. Bathroom had a serperate bath and a large showeroom.

Review collected in partnership with Best Western GB

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Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

We booked our night in the hotel via lastminute.com as a "top secret". The hotel was easy to locate (opposite the train station). We were greeted on arrival by Iwan who was extremely friendly. He carried our bags to our room, explained some of the local sites and offered recommendations for our evening ahead. We decided to have a drink... More

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QueenH0tel, General Manager at BEST WESTERN Premier Queen Hotel, responded to this review

Dear Judeb89, Thank you for taking the time to write your comments following your recent stay. I am delighted that you enjoyed your time with us, particularly in our cocktail lounge. Our cocktail bar tenders have taken a huge amount of time in perfecting our list which now is the longest in Chester. Be sure to visit us again and... More

UK
2 reviews
3 of 5 stars Reviewed 3 days ago NEW via mobile

We stayed in the older Queen's building for two nights on a travel zoo deal. Our room faced the station but proved to be very quiet with its double glazing and thick curtains. The bed was comfortable and the room though small contained the basics for a stay during which we were not going to be in the room during... More

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QueenH0tel, General Manager at BEST WESTERN Premier Queen Hotel, responded to this review

Dear jmulberry, Thank you taking the time to leave your feedback following your recent stay with us. It is disappointing that we were not able to exceed your expectation in all aspects of your stay with us. I do hope you will give us the opportunity of looking after you again in the future. Kind regards, Richard J Dixon Deputy... More

Rhos-on-Sea, United Kingdom
1 review
2 of 5 stars Reviewed 3 days ago NEW

Booked this as an anniversary treat and it was not cheap and did not include breakfast but we accepted that. On arrival we were told parking was an additional £15.00 a night!! Bit of a shock as we would have got the train if we had known this! Hotel itself very grand and impressive so very excited to see our... More

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QueenH0tel, General Manager at BEST WESTERN Premier Queen Hotel, responded to this review

Dear Walt198, Thank you for taking the time to leave your valued feedback. I am sorry that you did not enjoy the room that you were allocated, had you raised your comments with our reception or duty management team we of course would have offered alternatives to ensure that you were happy. Instead as you did not allow us this... More

Melbourne, Australia
Senior Contributor
25 reviews 25 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Wonderful old railway hotel with easy car access and walking distance to the city centre. Rooms were large with great lighting and bathroom. Concierge worthy of an academy award. Very large hotel with tour groups at breakfast.

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QueenH0tel, General Manager at BEST WESTERN Premier Queen Hotel, responded to this review

Dear bombered, Thank you for taking the time to write following your short stay with us. I am delighted that you enjoyed your stay and found Iwan our concierge to be entertaining. He is a great asset to the hotel and takes great pride in providing our guests with a wonderful experience. I do hope even though you are in... More

taipei
Top Contributor
205 reviews 205 reviews
61 hotel reviews
173 helpful votes 173 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Wow what a fantastic historic building! It was a sheer delight to explore the hotel interior and gardens, such a shame that in some of the public areas it felt a bit shabby and rundown. We had a room in the new block, large and well furnished with a good size bathroom with bath and shower. Massive bed was heavenly... More

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QueenH0tel, General Manager at BEST WESTERN Premier Queen Hotel, responded to this review

Dear madfish8 Thank you for taking the time to leave your thorough review. I am most disappointed that you did not enjoy your experience with us. We are in business to make people happy and I am sorry that we clearly have not achieved this on your most recent visit. I have thoroughly gone through all your feedback with our... More

Solihull, United Kingdom
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

Myself and my partner stayed here with a few friends for the races. The welcome was good, the staff very friendly, helpful and attentive- I forgot my suit (idiot) so had to nip into town- ten minutes walk by the way, to buy a replacement. On return to the hotel, the staff went out of their way to help me-... More

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QueenH0tel, General Manager at BEST WESTERN Premier Queen Hotel, responded to this review

Dear Mattyniceguy, Thank you for leaving such a lovely review following your stay with us. I am delighted that we were able to assist you following your 'mishap'! Iwan is a great asset to the hotel and always offers the warmest of welcomes. He quite often has some great tips over race meetings. Be sure to ask him next time... More

sandhurst
Contributor
18 reviews 18 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Stayed with my son for 2 nights. Lovely Grand hotel and room. Just a coupl of niggles. - No holder for the loo roll, 4 star hotel ?? !! - Sealant around bath coming away - Quite noisey as lots of weddings/ events. ok when windows closed and slept well. But their is no air con or fans. Not a... More

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QueenH0tel, General Manager at BEST WESTERN Premier Queen Hotel, responded to this review

Dear kathy b, I am pleased to see that you enjoyed your stay. Thank you for bringing your 'niggles' to my attention. It certainly seems very strange that there was no toilet roll holder in your room and that the biscuits in your room were not replenished - as a biscuit lover myself I understand your frustration. Thank you also... More

1 review
5 of 5 stars Reviewed 6 days ago NEW

My girlfriend booked this hotel for one night on the bank holiday weekend in May for my birthday. The room was lovely, the bed was one of the comfiest I have slept in and the breakfast was exceptional. The location is also very accessible literally opposite the train station an just off the main roads. Definitely would recommend and stay... More

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QueenH0tel, General Manager at BEST WESTERN Premier Queen Hotel, responded to this review

Dear Ben T, I am so pleased that you enjoyed your experience at the Queen so much you signed up to tripadvisor. Thank you also for your comments regarding breakfast. As the most important meal of the day we take great pride in our offering and on the last count there were 104 individual items. I do hope we can... More

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Additional Information about BEST WESTERN Premier Queen Hotel

Address: City Road, Chester CH1 3AH, England
Phone Number:
Location: United Kingdom > England > Cheshire > Chester
Price Range (Based on Average Rates): $$
Hotel Class:4 star — BEST WESTERN Premier Queen Hotel 4*
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Also Known As:
Queens Hotel Chester
Chester Hotel Queen
Best Western Chester
Queen Hotel Chester
Chester Best Western

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style
#5 Luxury Hotel in Chester #8 Romantic Hotel in Chester #9 Business Hotel in Chester
Hotel Class
Official Description (provided by the hotel)
Winner - Chester and Cheshire Large Hotel of the Year 2010. Winner - Cateys Excellence in Customer Service. Free Bar - Sunday to Friday - 5pm to 7pm. Large, plush hotel with a wow around every corner. Recently enjoyed a £20million refurbishment and expansion. Attached to the railway station in Chester city centre. The best breakfast in the city. Brand new, award winning grill room restaurant with the longest cocktail list in Chester. ... more   less 
Number of rooms
218

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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