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BEST WESTERN Premier Queen Hotel

#10 of 46 Hotels in Chester
Certificate of Excellence
4.0 of 5
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City Road, Chester CH1 3AH, England
BEST WESTERN Premier Queen Hotel
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Ranked #10 of 46 Hotels in Chester
Certificate of Excellence
A recent review
5 of 5 stars reviewed 2 days ago
Lisa D Chester, United Kingdom
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2,117 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Chester, United Kingdom
5 of 5 stars Reviewed 2 days ago NEW

Clean and Tidy Staff polite and helpful and i will be staying again for business in the future. Cleaners were excellent unfortuantley didnt try the food as the menu didnt appeal to me and due to expenses was too expensive for me to dine in the room because of the tray charge

Review collected in partnership with Best Western GB

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Reading
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This hotel certainly has multiple personalities. The Queens which is steeped in history and full of quirky travel knickknacks, memorabilia, statues, paintings, sculptures and more whilst The Kings is more modern and contemporary and similar to newer hotels. Then in the middle of this there's a nod to Chester's Roman heritage with Soldiers uniforms, a huge terrace garden with sculptured... More 

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queendeputy, General Manager at BEST WESTERN Premier Queen Hotel, responded to this review

Dear danthebiscuitman, Thank you for taking the time to write such a thorough review of your recent stay with us. I am pleased that you enjoyed your time with us and thank you for your constructive comments. I hope we can welcome you back to Chester again very soon. Kind regards, Richard Dixon Deputy General Manager More 

4 of 5 stars Reviewed 3 days ago NEW

recent stay in chester to go to the Tatton Park Flower Show stayed at the Best Western Queens Hotel for 2 nights Ideally situated for the station and for Chester town Hotel stay was excellent, staff friendly,and helpful, the room was pleasant good night's sleep, breakfast was excellent plenty of choice and fresh Would recommend this hotel

Review collected in partnership with Best Western GB

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Chard
Level Contributor
47 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

This was used for a nights stay prior to trip to Ireland. The room was very nice, well appointed and clean. The wedding party obviously enjoyed themselves and we were grateful when the disco ended at 1 am, particularly as we had a very early departure. The car park is fine but expensive at £15 a day at weekends. Overall... More 

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queendeputy, General Manager at BEST WESTERN Premier Queen Hotel, responded to this review

Dear Maggieanne49, Thank you for taking the time to write your review following your short stay. I am pleased you found your room to be comfortable although sorry that you were disturbed by other guests in the hotel. I hope we are able to welcome you back again in the future. Kind regards, Richard Dixon Deputy General Manager More 

Penybont, United Kingdom
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Stayed here several times now and it's always pleasant p, great service , nice rooms, and superb breakfast. Great location and parking as well so all in all a great place to Stay. Great little rooms with open fires, nice bars and really oldie world feel about the place, great if you like historic venues.

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queendeputy, General Manager at BEST WESTERN Premier Queen Hotel, responded to this review

Dear FamilymanBridgend, Thank you for your lovely feedback - I am so pleased you enjoyed your recent stay with us and look forward to welcoming you back again very soon. Kind regards, Richard Dixon Deputy General Manager More 

Wakefield, United Kingdom
Level Contributor
26 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We arrived at the hotel on a Saturday afternoon after booking a great deal through groupon - the hotel was exactly worth the money if not more - we had Prosecco in the room waiting for us when we check in. The hotels location in perfect for everything Chester has to offer, and its very grand, from the lobby to... More 

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queendeputy, General Manager at BEST WESTERN Premier Queen Hotel, responded to this review

Dear Gemlar, Thank you for your great review - hopefully we will get 5 stars on your next visit. I look forward to welcoming you back to Chester and the Queen again very soon. Kind regards, Richard Dixon Deputy General Manager More 

New Jersey
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We are regular visitors to our birth town of Chester and as we travel by train we prefer to stay in City Road. Our usual preference in The Premier Inn but it was fully booked during our last stay so we opted for The Queen. We had an awesome stay. The room was recently renovated and, while small, it was... More 

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queendeputy, General Manager at BEST WESTERN Premier Queen Hotel, responded to this review

Dear GiGlGlobal, Thank you for taking the time to write your comments following your recent stay. I am so pleased you enjoyed your time with us and look forward to welcoming you back again very soon. Kind regards, Richard Dixon Deputy General Manager More 

Southampton, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We knew this hotel was close to the train station but we were shocked at just how close it was when we arrive by train! When we walked through the entrance into reception you are automatically greated by so much character to an old building, we were there for two nights and I think I saw something different every time... More 

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queendeputy, General Manager at BEST WESTERN Premier Queen Hotel, responded to this review

Dear Sharon H, Thank you for your wonderful review - it is great to hear that you enjoyed your time in Chester particularly at the Queen. I look forward to welcoming you back again very soon. Kind regards, Richard Dixon Deputy General Manager More 

Bath, United Kingdom
Level Contributor
190 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Very well located by the station and easy walking distance of the new canal side bars and restaurants as well as the city centre. Parking was chargeable. Reception was friendly and professional. Our room was in a modern tower alongside the old hotel. The room was spacious, very well equipped, good wifi, excellent shower, and great views. The walk from... More 

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queendeputy, General Manager at BEST WESTERN Premier Queen Hotel, responded to this review

Dear BarrieLV, Thank you for your lovely feedback, I am so pleased you enjoyed your recent stay with us and look forward to welcoming you back to BEST WESTERN PREMIER Queen Hotel, Chester very soon. Kind regards, Richard Dixon Deputy General Manager More 

Winterthur, Switzerland
Level Contributor
7 reviews
5 hotel reviews
5 of 5 stars Reviewed 6 days ago NEW

Right outside the train station, about 10 minutes by foot to the center. Very friendly, helpfull staff. We were staying in the King's Quarters (the newer part of the hotel), and were impressed by the big, tastefully decorated rooms. Very comfortable beds. There's a beautiful garden with sculptures and overall the decoration and the feel of the hotel were wonderful.... More 

Was this review helpful? Yes
queendeputy, General Manager at BEST WESTERN Premier Queen Hotel, responded to this review

Dear sh06-CH, Thank you for writing your comments following your stay with us - I am so pleased you enjoyed your time in Chester and hope to welcome you back again very soon. Kind regards, Richard Dixon Deputy General Manager More 

Hotel Review Summarization

What travelers say

  • Car park(19)
  • Train station(19)
  • Very good(10)
  • Really nice(7)
  • Kings suite(4)
  • High standard(4)
  • Friendly and helpful(4)
  • Short walk(3)
Questions? Get answers from hotel staff and past guests. Ask a question

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