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All 44 Chester hotels

BEST WESTERN Premier Queen Hotel

4.0 of 5 Hotel   |   City Road, Chester CH1 3AH, England
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79%
Ranked #7 of 44 hotels in Chester
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed today
417Sisters222 Stoke-on-Trent, United Kingdom
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1,522 people have reviewed this hotel

Traveler rating
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115
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (379)
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English first
Stoke-on-Trent, United Kingdom
2 reviews
5 of 5 stars Reviewed today NEW

My sister and I had a mini break with Travel Zoo, it was so good, hotel has lots of interesting decor and the 3 course dinner was very tasty, so was the buffet breakfast, everything you could possibly want to eat! staff were very pleasant and there is lots of area's you can go and sit.... beds were comfortable with... More

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Aberystwyth, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed yesterday NEW

Myself and my partner stayed here for 2 nights on the summer break deal. We had previously stayed on the spring break deal and enjoyed it so much we decided to return. When we arrived we were greeted by a very friendly receptionist who told us that we had been given a complementary upgrade to a four poster room, which... More

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QueenH0tel, General Manager at BEST WESTERN Premier Queen Hotel, responded to this review

Dear Lizimarie, I am delighted to read that you enjoyed your stay with us. Thank you particularly for your comments regarding our Kings' Quarters Grill which was recently awarded to rosettes from the AA. I am so pleased that you enjoyed the bedroom upgrade that was given to you - we have lots of fabulous rooms in the hotel and... More

Glasgow, United Kingdom
Senior Contributor
39 reviews 39 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed yesterday NEW

Lots of quirky decor in this hotel. Fun giant chair to have your photograph taken in. Room was a bit stuffy but we had a welcome fan which we kept at the open window to freshen the room. Also sheets were very worn and tired and the counter pane was stained, crack in bathroom. Sink. Despite these small grumbles we... More

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QueenH0tel, General Manager at BEST WESTERN Premier Queen Hotel, responded to this review

Dear Frances, Thank you for providing you valued feedback following your stay with us. I am pleased to read that you enjoyed your stay. We have a constant investment and refurbishment programme at the Queen which this year has seen us refurbish the lobby and reception area along with 30 brand new bedrooms. Thank you once again for your feedback... More

wirral
1 review
5 of 5 stars Reviewed 2 days ago NEW

Stayed here for 2 nights and have to say from making the booking to checking out every member of staff was so helpful. We had a complimentary upgrade to the Kings suites and had the most beautiful room for our 2 night stay. Dinner on each night was fab! The restaurant staff were so friendly and even remembered us on... More

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QueenH0tel, General Manager at BEST WESTERN Premier Queen Hotel, responded to this review

Dear janey001, Wow, what fantastic feedback. I am over the moon that you enjoyed your stay. It is great to read the quality of service that you received in our Kings' Quarter Grill and Cocktail Lounge. Our personal service is something that we really pride ourselves on. I look forward to welcoming your back to the Queen very soon. Kind... More

Stourbridge, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

Myself and my boyfriend stayed at the Queens this weekend, we upgraded to a Kings room which was like the rest hotel amazing. The effort and details that have gone into the hotel is unlike most. My boyfriend was on crutches as he has broken his foot and all staff were more than accommodating for him. We had cocktails in... More

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QueenH0tel, General Manager at BEST WESTERN Premier Queen Hotel, responded to this review

Dear Sophie, Thank you for taking the time to provide your feedback. I am delighted to read that you enjoyed your stay. Our quirky design is something that really sets us apart from other hotels. There really is a story around every corner. We offer varying levels of late check out. As such the cost totally depends for how long... More

Virginia
Top Contributor
68 reviews 68 reviews
21 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stayed one night at the Premier Queen on our way from Edinburgh (by train) to the ferry to Dublin. The best part is that it is literally across the street from the train station. That's a HUGE positive getting off the train and dragging bags. Very easy walking distance. The hotel is very interesting - it has many Roman... More

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QueenH0tel, General Manager at BEST WESTERN Premier Queen Hotel, responded to this review

Dear Patay1, Thank you for your wonderful feedback. I am delighted that you not only had a great stay but also discovered some history during your stay! Should you visit the UK again we would be delighted to welcome you back for a longer stay! Kind regards, Richard J Dixon Deputy General Manager More

Birmingham, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Stayed this weekend for my wife's birthday and we were both so impressed with everything . The staff, the room and the food were top class loved every minute and can't wait to go back . Very classy hotel .

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QueenH0tel, General Manager at BEST WESTERN Premier Queen Hotel, responded to this review

Dear John, Firstly, Happy Birthday to your wife. I am thrilled that you enjoyed your stay and very much look forward to welcoming you back to the Queen. Kind regards, Richard J Dixon Deputy General Manager More

Kendal, United Kingdom
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

Had a 2 night BB and evening meal stay here on a sightseeing trip to Chester. We were immediately warmly greeted by Iwan the concierge -who is a wonderful front of house character -amusing, friendly and helpful. The receptionists were superb -as were all the staff in all areas of the hotel. It was a special offer so we were... More

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QueenH0tel, General Manager at BEST WESTERN Premier Queen Hotel, responded to this review

Dear Marilyn, Thank you for taking the time to write with your feedback. We have a variety of offers running throughout the year, the promotion that you booked through is wonderful value including dinner in our 2 AA rosette award winning restaurant. I am delighted you enjoyed your stay and will ensure the shower screen is attended to immediately. The... More

St. Helens
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My daughter got married here on the 15.08.2014.....what an experience, To start our rooms were magnificent, clean and comfortable.....The wedding was superb, everything was just perfect. Richard the manager gave his undivided attention, as did the rest of the staff, they were wonderful. The wedding itself was well prepared and well planned beautiful, just beautiful...... the setting of the reception... More

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QueenH0tel, General Manager at BEST WESTERN Premier Queen Hotel, responded to this review

Dear Kevina, Thank you for your lovely feedback. I know that Richard also really enjoyed looking after you and all your family. I will ensure your feedback is passed onto the whole team who looked after you as I know they will be highly motivated by it. Thank you once again, I hope Peter and Kelcie are enjoying their honeymoon!... More

Peel, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We loved our visit to the Best Western Premier Queen Hotel, Chester. It is ideally situated, with just a short 5 minute stroll to the town Centre, along the canal. The room we had in the King's Suite was tastefully decorated, very clean and had a lovely bathroom. The deal we booked through Secret Escapes included a bottle of champagne... More

Review collected in partnership with Best Western GB

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QueenH0tel, General Manager at BEST WESTERN Premier Queen Hotel, responded to this review

Dear Sue, Thank you for taking the time to write regarding your recent stay. I am delighted that you enjoyed the 'secret escapes' package. Our Kings' Grill and Cocktail Lounge has recently been awarded 2 rosettes from the AA so it is lovely to hear the quality and freshness of the offering is being enjoyed. I will ensure that your... More

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Additional Information about BEST WESTERN Premier Queen Hotel

Address: City Road, Chester CH1 3AH, England
Phone Number:
Location: United Kingdom > England > Cheshire > Chester
Price Range (Based on Average Rates): $$
Hotel Class:4 star — BEST WESTERN Premier Queen Hotel 4*
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Also Known As:
Queens Hotel Chester
Chester Hotel Queen
Best Western Chester
Queen Hotel Chester
Chester Best Western

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style
#5 Luxury Hotel in Chester #8 Romantic Hotel in Chester #9 Business Hotel in Chester
Hotel Class
Official Description (provided by the hotel)
Winner - Chester and Cheshire Large Hotel of the Year 2010. Winner - Cateys Excellence in Customer Service. Free Bar - Sunday to Friday - 5pm to 7pm. Large, plush hotel with a wow around every corner. Recently enjoyed a £20million refurbishment and expansion. Attached to the railway station in Chester city centre. The best breakfast in the city. Brand new, award winning grill room restaurant with the longest cocktail list in Chester. ... more   less 
Number of rooms
218

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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