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All 45 Chester hotels

BEST WESTERN Premier Queen Hotel

4.0 of 5 Hotel   |   City Road, Chester CH1 3AH, England
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79%
Ranked #8 of 45 hotels in Chester
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
warwickjane Warwick, United Kingdom
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  • Reviews (1,467)
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  • Amenities
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  • Room tips (361)
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1,467 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (361)
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English first
Warwick, United Kingdom
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed yesterday NEW

Arrived to a warm welcome from smiling staff. Lovely room in the Kings building with climate control, especially welcome as weather hot! Bathroom modern with power shower & separate bath, comfy bed and room nice and clean too. Breakfast buffet very tasty with great range of food on offer including Bucks Fizz. Staff we're very friendly and always ready to... More

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Lancashire
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Arrived at Hotel which is opposite the railway station in Chester.. Parked in their car park.... Lovely hotel, looks recently refurbished..Friendly staff.. Standard room with B&B and evening 3 course meal.. Room was fab for a standard room.. Large, clean and light...only 1 thing let it down was there was no air con. The room was so hot during the... More

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Manchester, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

We have just returned from a stay at this hotel to celebrate my Nephew's 21st Birthday and I was compelled to share the wonderful service and stay we enjoyed. From arriving at the hotel we received a wonderful welcome, a room upgrade, the restaurant menu was varied and each dish was absolutely delicious. The hotel is beautiful and spotlessly clean... More

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QueenH0tel, General Manager at BEST WESTERN Premier Queen Hotel, responded to this review

Dear Citall2013, Many thanks for your fabulous review. I am delighted you enjoyed your stay. Your exceptionally kind comments have been shared with all the team members, who I know will be greatly motivated by such generous feedback. I am particularly pleased you enjoyed your dinner experience. Our Kings' Quarters Grill and Cocktail Lounge has recently been awarded 2 Rosettes... More

Hove, United Kingdom
Top Contributor
60 reviews 60 reviews
4 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Can't be bettered for a business trip, walking distance to a range of great restaurants, 50 yds from the entrance of the station and some attractive and quirky rooms. Stayed there one night and thought that the service and facilities are all you could ask for.

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QueenH0tel, General Manager at BEST WESTERN Premier Queen Hotel, responded to this review

Dear Paul H, Thank you for taking the time out to write a review following your recent stay here at the Queen. I am delighted you enjoyed your stay and do hope you had a successful business trip. I did have a little giggle regarding your tip about 'smiling sweetly at reception'! It is true that our rooms vary, and... More

Blackburn, United Kingdom
Senior Contributor
42 reviews 42 reviews
33 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed over on a 1 night deal with friends. Very impressed with staff and interior and location. Food was excellent as was the room .The only negative is the warmth of room but possibly should have requested fan .The only other fault is having to pay £15 for parking one night whereas I am sure they could reduce it to... More

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QueenH0tel, General Manager at BEST WESTERN Premier Queen Hotel, responded to this review

Dear mark d, It was great of you to write such a lovely review - thank you on behalf of all the team. I am delighted you enjoyed your stay and thank you for your recommendation to others regarding relaxation and indulgence! The weather has been a particular 'scorcher' recently. I know we really shouldn't moan, but as a nation... More

Eastbourne, United Kingdom
Contributor
19 reviews 19 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed here for two nights on business. It was my third visit to the hotel and just as good as my previous stays. The hotel is really convenient for the station and very well maintained. All the staff are very helpful and efficient and the rooms in the Kings Wing are large, well furnished and very clean and smart.... More

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QueenH0tel, General Manager at BEST WESTERN Premier Queen Hotel, responded to this review

Dear Vicky H, A sincere thanks for your great review! I am so pleased you chose to stay with us again and had such a good experience. Thank you for your very kind words regarding dinner and breakfast. We put a lot of thought into all meal services, and with breakfast, fully concur about it being the 'most important meal... More

London, United Kingdom
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

Three night stay with my wife to celebrate my 60th birthday. Hotel has an historic elegant feel about it with quirky, interesting decor. Location is great for the station and a ten minute walk to the main attractions, though the road is quite busy in places and there is an underpass to negotiate which was a very slight negative for... More

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QueenH0tel, General Manager at BEST WESTERN Premier Queen Hotel, responded to this review

Dear Stepelin, Thank you for taking the time out to write such a positive review I am delighted you enjoyed your stay and am pleased to see you took advantage of one of our dinner inclusive offers. Keep a look out on our website for further great deals - some of them are unbelievably good value! We are so blessed... More

Redwood City, California
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We chose this hotel based on Rick Steves' England book, which showed that it was close to the railroad station, and because we like Best Western hotels. We were impressed with the size and quality of the room, as well as the general ambiance and historical nature of the entire hotel.

Review collected in partnership with Best Western GB

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QueenH0tel, General Manager at BEST WESTERN Premier Queen Hotel, responded to this review

Dear TWDV, Thank you for your review - i hope you got home safe and sound to California! I am very pleased you enjoy your experiences with Best Western Hotels. We take our tag line 'Hotels with Personality' very much to heart, and the Queen really does epitomize this in terms of character and quirkiness - so far removed from... More

England
Senior Contributor
35 reviews 35 reviews
20 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 1 week ago

We spent two nights at the Premier Queen, booked at fairly short notice and were lucky to get in as The Open was starting at Hoylake. First impression of the hotel was a good one thanks to Richard the doorman, who always had a friendly smile and seemed to be able to answer whatever questions we threw at him!! All... More

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QueenH0tel, General Manager at BEST WESTERN Premier Queen Hotel, responded to this review

Dear Southernpence, Thank you for staying at the Queen during the Open at Hoylake. I have passed your very kind comments on to Richard, one of our concierge, who I know will be greatly motivated by the feedback you have given. We are all here to help and I am glad that Richard was able to provide you with all... More

Sheffield, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

7 friends and I have just got back from Chester, we went to the races. The hotel is beautiful, all our rooms were good sizes and really clean. The hotel is just opposite the rail station which was really convenient for us. Breakfast was perfect for preparing us for the day ahead, they even give you bucks fizz at the... More

Was this review helpful? Yes 1
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Additional Information about BEST WESTERN Premier Queen Hotel

Address: City Road, Chester CH1 3AH, England
Phone Number:
Location: United Kingdom > England > Cheshire > Chester
Price Range (Based on Average Rates): $$
Hotel Class:4 star — BEST WESTERN Premier Queen Hotel 4*
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Also Known As:
Queens Hotel Chester
Chester Hotel Queen
Best Western Chester
Queen Hotel Chester
Chester Best Western

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style
#5 Luxury Hotel in Chester #9 Romantic Hotel in Chester #10 Business Hotel in Chester
Hotel Class
Official Description (provided by the hotel)
Winner - Chester and Cheshire Large Hotel of the Year 2010. Winner - Cateys Excellence in Customer Service. Free Bar - Sunday to Friday - 5pm to 7pm. Large, plush hotel with a wow around every corner. Recently enjoyed a £20million refurbishment and expansion. Attached to the railway station in Chester city centre. The best breakfast in the city. Brand new, award winning grill room restaurant with the longest cocktail list in Chester. ... more   less 
Number of rooms
218

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