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BEST WESTERN Premier Queen Hotel

#10 of 46 Hotels in Chester
Certificate of Excellence
4.0 of 5
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City Road, Chester CH1 3AH, England
BEST WESTERN Premier Queen Hotel
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Ranked #10 of 46 Hotels in Chester
Certificate of Excellence
A recent review
3 of 5 stars reviewed 3 days ago
toffeeandmallow wiltshire
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2,075 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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wiltshire
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

The hotel was in a great location and full marks for the very helpful and friendly concierge gentlemen. It was clear he really cares about his job and genuinely seems to enjoy chatting to guests. We stayed in 'Mary Queen of Scott's' room and although the room was quite 'tired' looking, mug rings on furniture, top canopy on four poster... More 

Was this review helpful? Yes
queendeputy, General Manager at BEST WESTERN Premier Queen Hotel, responded to this review

Dear toffeeandmallow, Thank you for taking the time to write your comments following your recent stay in Chester. I am very sorry that the hotel did not live up to your expectations. Both our housekeeping and maintenance teams will investigate your comments and ensure that any required action is undertaken. I do hope you will return to Chester in the... More 

Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

Stay here atleast once every year.Rooms are so comfortable, and the breakfast is perfect.The staff are always polite and very helpful.If you are travelling by train the location is perfect as it's just next to the train station.

Was this review helpful? Yes
queendeputy, General Manager at BEST WESTERN Premier Queen Hotel, responded to this review

Dear n2503, Thank you taking the time to write your comments following your recent stay. I am delighted you enjoy spending time with us and thank you for your continued custom. I look forward to welcoming you back again soon. Kind regards, Richard Dixon Deputy General Manager More 

Leeds, United Kingdom
Level Contributor
31 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I should stress that the reason for giving this hotel only 3* is not because it is a horrible hotel, but TripAdvisor classes 3* as average, which is how I felt when we stayed at this hotel. We did a travelzoo deal here in April. I believe it was £100ish including a three course meal and breakfast. We went with... More 

Was this review helpful? Yes
queendeputy, General Manager at BEST WESTERN Premier Queen Hotel, responded to this review

Dear maeganlaura K, Thank you for taking the time to write your comments following your stay with us. I am sorry that your experience did not live up to your expectation and that enjoyed very regularly by other guests. I do hope that we are able to welcome you back to Chester in the future, when you should be visiting... More 

Farnham, United Kingdom
Level Contributor
1 review
5 of 5 stars Reviewed 3 days ago NEW

Superb hotel, clean, friendly and ideally situated within easy walk of the town. Staff could not have been more helpful. There was a problem with our room safe which was sorted without any fuss or drama. It is the old railway hotel with some wonderful memorabilia and decor. Breakfast was stunning, spoilt for choice. We will certainly return here.

Was this review helpful? Yes 2
queendeputy, General Manager at BEST WESTERN Premier Queen Hotel, responded to this review

Dear Trish S, Thank you for your lovely feedback. I am so pleased you enjoyed your stay at BEST WESTERN PREMIER Queen Hotel, Chester and look forward to welcoming you back very soon. Kind regards, Richard Dixon Deputy General Manager More 

Liverpool, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Lovely hotel food and rooms beautiful grounds lovely too also the history inside the hotel lookin forward to return staff very helpfull thank you all for wonderfull stay a nice place for family to be together

Was this review helpful? Yes 3
queendeputy, General Manager at BEST WESTERN Premier Queen Hotel, responded to this review

Dear susan d, Thank you for taking the time to write your comments following your stay with us at BEST WESTERN PREMIER Queen Hotel. I am so pleased you enjoyed your celebrations and look forward to welcoming you back again very soon. Kind regards, Richard Dixon Deputy General Manager More 

Toowoomba, Australia
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 days ago NEW

This lovely old hotel filled with interesting memorabilia and collections was one of my favourites in England. The staff were friendly and helpful, breakfast was very good. The room was large clean and comfortable over looking the railway station and the activity in the street. The was a little crowded but there was a very nice sitting room to enjoy... More 

Was this review helpful? Yes 2
queendeputy, General Manager at BEST WESTERN Premier Queen Hotel, responded to this review

Dear Kaylene E, Thank you for your lovely feedback following your recent stay with us at BEST WESTERN PREMIER Queen Hotel, Chester. I am delighted you enjoyed your time with us and look forward to welcoming you back again soon. Kind regards, Richard Dixon Deputy General Manager More 

Holmes Chapel, United Kingdom
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Went to the Queen hotel for a Music Hall show and a three course lunch. I found the staff very friendly and approachable, the food was very good and I liked the decor and quality of the hotel. I might see if i can bring my parents and Wife back for lunch.

Was this review helpful? Yes 1
queendeputy, General Manager at BEST WESTERN Premier Queen Hotel, responded to this review

Dear LordChunky, Thank you for taking the time to write your comments following your recent lunch with us. I am delighted you enjoyed everything that was on offer and look forward to welcoming you back very soon. Kind regards, Richard Dixon Deputy General Manager More 

Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We had been for Valentines Day and so for my boyfriends birthday I rebooked. I booked us a room in the Kings Quarters because the rooms are fabulous. We were upgraded to a suite!!!!! 1709 Claudius suite. The room was gorgeous. The bath was so deep with a TV in front of it. The bed was huge and the gold... More 

Was this review helpful? Yes 1
queendeputy, General Manager at BEST WESTERN Premier Queen Hotel, responded to this review

Dear Katiefish85, Thank you for taking the time to write following your recent stay with us, I am so pleased you enjoyed your time although very sorry that you were disturbed by a strange noise. Following your comments our maintenance team are investigating this in order that we can ensure this noise does not affect future occupants. I look forward... More 

Blackpool, United Kingdom
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Stayed here many times as good hotel. Busy ...but it was the Races weekend. Room clean and tidy ,hotel clean but just seems to be a bit "worn" now. All staff fantastic and breakfast was superb . Only grip..parking charge £15 a day ! Should be free as hotel not cheap. Over heard a few guests moaning about it...even taxi... More 

Was this review helpful? Yes 1
queendeputy, General Manager at BEST WESTERN Premier Queen Hotel, responded to this review

Dear Debra M, Thank you for taking the time to write with your comments following your recent stay. We have a constant refurbishment program in place to ensure that our facilities are well maintained. The car park adjacent to the hotel is not actually owned by the hotel and whilst we are able to process charges we do not set... More 

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