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BEST WESTERN Premier Queen Hotel

#12 of 44 Hotels in Chester
Certificate of Excellence
City Road, Chester CH1 3AH, England
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1 room 1 adult
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BEST WESTERN Premier Queen Hotel
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2,408 Reviews from our TripAdvisor Community

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Spennymoor, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed today NEW

Our second visit to this hotel and it will certainly exceed your expectations from arrival through to departure. Right next to the train station and a little walk into the city makes it an excellent location while visiting Chester!

Helpful?
Thank Gren01
Stourbridge, United Kingdom
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed yesterday NEW

Stayed Friday and Saturday night to celebrate a friends birthday in Chester. From the moment we pulled up at the front we were warmly welcomed by the most helpful and charismatic doorman, Iwan who was always on hand to help and provide concierge throughout our stay. Booking in was friendly and easy thanks to Crina and our room in the... More 

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Thank Jerry H
Kegworth, United Kingdom
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW via mobile

This hotel never fails to exceed my expectations. From arrival all the staff were really friendly and helpful - nothing was too much trouble. Great dinner in the Kings with delicious and a fairly priced bottle of wine. The one and only negative was the coffee at breakfast but this was overcome by the glass of Bucks Fizz!

Helpful?
Thank Hotelaholic8
1 review
5 of 5 stars Reviewed 2 days ago NEW

I had stayed in the Queen Hotel a number of years ago with my wife, we had a good stay, and so when we decided to spend some time in Chester we naturally looked at the The Queen Hotel again. We found the prices competitive, and great value for money. We treated ourselves and booked into the KIng's Quarters this... More 

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Thank PCFord
Milton Keynes
Level Contributor
26 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Stayed here on a deal with Travelzoo, we were initially upgraded rooms on check in which was a plus. Our first room was in the Victorian Wing and was nice with a huge bathroom, unfortunately it was heated only by a radiator which was not working properly. Reception responded quickly and efficiently and we were moved to the Kings section... More 

Helpful?
Thank AnneMiltonKeynes
1 review
4 of 5 stars Reviewed 2 days ago NEW

great hotel with a lovely period feel a stones throw from the rail terminal and a short stroll from the town center would recommend room service for breakfast my only regret is we would have had a better deal booking direct rather than with expedia as we did ,and when we tried out the price match promise we are yet... More 

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Thank Stephen J
Level Contributor
34 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed 3 days ago NEW via mobile

Booked the hotel following reading a write up on travel zoo which described the hotel as luxuriously- it was not. PROS: Location is reasonable central Breakfast is good quality- although I genuinely found a hair in my baked beans- chose not to complain but if management read these reviews I was suggest insisting kitchen staff wear hair nets especially when... More 

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Thank Carlisle111
Ellesmere Port, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW via mobile

£118 for a room that should of had a four poster bed an didn't then to find tatty carpets windows and tables was disappointing staff were lovely an surrounding areas but room dusty dated an very disappointing

Helpful?
1 Thank Paula J
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 4 days ago NEW via mobile

I went today to the Queens hotel city road Chester which I've stayed at in the past I called in for a drink and something to eat I went up to the bar in the waiting room and asked the lady whom was on Thursday afternoon 4.2.16 if I could have half of lager and a cheeseboard her reply was... More 

Helpful?
Thank David O
queendeputy, General Manager at BEST WESTERN Premier Queen Hotel, responded to this review

Dear David O, Thank you for taking the time to write your feedback following your recent visit to the Queen. I am very sorry that you feel you did not receive good service, the account that you describe certainly is not to the standard that we pride ourselves on. Perhaps you would be good enough to email me at queen.deputy@hallmarkhotels.co.uk... More 

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