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BEST WESTERN Premier Queen Hotel

Certificate of Excellence
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City Road, Chester CH1 3AH, England
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BEST WESTERN Premier Queen Hotel
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Ranked #8 of 46 Hotels in Chester
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
TAF8 NE England
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1,882 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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NE England
Contributor
19 reviews 19 reviews
19 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We have stayed at this hotel three times now, this being our third stay. We would highly recommend the hotel. We do prefer the newer rooms in the Kings Suite. Our room on this occasion was in the main building and was a little tired. Nevertheless the hotel is well located, offers an excellent breakfast and delivers service of a... More 

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queendeputy, General Manager at BEST WESTERN Premier Queen Hotel, responded to this review

Dear TAF8, Thank you for taking the time to write your comments. I am so pleased you enjoy staying with us and look forward to welcoming you back very soon. Kind regards, Richard Dixon Deputy General Manager More 

Bishops Stortford, United Kingdom
Top Contributor
52 reviews 52 reviews
25 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

Stayed overnight for a business trip Now the refurbishment is complete you can see the full extent of the upgrade. The rooms are excellent and very comfortable The bar restaurant serves excellent food. I recommend the burgers Staff are helpful and courteous All in all a great stay

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queendeputy, General Manager at BEST WESTERN Premier Queen Hotel, responded to this review

Dear TonyMclean, Thank you for taking the time to write a review. I am so pleased you enjoyed your stay and hope to welcome you back to the Queen very soon. Kind regards, Richard Dixon Deputy General Manager More 

Liverpool, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

we stayed there for 1 night only on the 5th november 2014 hotel and staff were excellent a special thanks goe,s to the guy who made are cocktails he made are night he was very attentive. we stayed in the queens for are annivasary. the breakfast was amazing plenty of choice i would say it was the best hotel breakfast... More 

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queendeputy, General Manager at BEST WESTERN Premier Queen Hotel, responded to this review

Dear p_fearon, Thank you for your lovely feedback. I am so pleased you enjoyed your time with us and look forward to welcoming you back to the Queen very soon. Kind regards, Richard Dixon Deputy General Manager More 

London, United Kingdom
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This hotel, a stones through from Chester Station, has a delightfully welcoming reception adorned with vintage suitcases and an elegantly British style in keeping with its name. The marriage of the old and the new works well and thankfully isn't reserved for the reception area, continuing through each floor. My room (145) was roomy with all the necessary facilities but... More 

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queendeputy, General Manager at BEST WESTERN Premier Queen Hotel, responded to this review

Dear Samalkadi, Thank you for your comments following your stay with us. I am pleased that on the whole that you enjoyed your experience, although very sorry that your sleep was disturbed. I will ensure this room is inspected by our housekeeping team in order that action can be taken as required. I hope to welcome you back to the... More 

The leek
Top Contributor
90 reviews 90 reviews
31 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Booked the spring break deal. Room was lovely, overlooking the courtyard. Food as always was excellent. However we were asked to pay a supplement for a replacement item on the menu and didn't receive the drink vouchers - we were supposed to receive at check in. Sleep was poor as we were kept awake at times by the smo e... More 

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queendeputy, General Manager at BEST WESTERN Premier Queen Hotel, responded to this review

Dear Constructive, Thank you for taking the time to write your comments following your recent stay. I am sorry that there were aspects of your stay which disappointed you. May I ask for you to contact me on richarddixon@feathers.uk.com in order that I can check the fire alarm system in the room you were allocated, given tripadvisor's anonymity I can';t... More 

Leeds, England, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW via mobile

We booked this hotel on a 'travelzoo' offer. We upgraded the offer and booked a 'Kings' room which was fab! Comfy king size bed, Lovely bathroom with bath and separate shower. The decor was modern and unique. The deal we booked was on a dinner bed and breakfast rate. The dinner was amazing, we had the TDH menu but he... More 

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queendeputy, General Manager at BEST WESTERN Premier Queen Hotel, responded to this review

Dear Hannah19389, Thank you for your lovely feedback. I am so pleased you enjoyed your stay with us. The travelzoo promotion is one of the great offers that we have throughout the year, be sure to call our reservations team on 01244 305000 when you next wish to visit. Kind regards, Richard Dixon Deputy General Manager More 

Wakefield, United Kingdom
Senior Contributor
29 reviews 29 reviews
8 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We booked a 2 night stay bed and breakfast, the hotel is oppersite the train station and was easy to get to as its just outside the centre, about 10 min walk to shops, parking is available at a charge by the hotel, okay I'd rather not pay however you get 30mins outside the hotel to drop your bags and... More 

Was this review helpful? Yes
queendeputy, General Manager at BEST WESTERN Premier Queen Hotel, responded to this review

Dear Richard B, Thank you for taking the time to leave your feedback. I am so pleased you enjoyed your time with us and look forward to welcoming you back soon. Kind regards, Richard Dixon Deputy General Manager More 

Manchester, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

Booked with the Travelzoo offer and upgraded to the Kings Quarters. This was truly amazing. The hotel was amazing and the restaurants and food outstanding. It was witjin 10 minutes walk to the centre of Chester, right next to the railway station.

Was this review helpful? Yes
queendeputy, General Manager at BEST WESTERN Premier Queen Hotel, responded to this review

Dear Mike K, Thank you for your feedback, I can only assume that you inadvertently pressed the wrong rating given your comments! The travelzoo promotion is only one of the fantastic deals that we run throughout the year. When you next visit be sure to contact our reservations team on 01244 305000 who will ensure all your requirements are dealt... More 

London UK
Top Contributor
51 reviews 51 reviews
13 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I agree with several reviewer and can't really fault this hotel at all, It is a truly unique experience from the moment you arrive, both my partner and I felt very welcome and comfortable during our stay..We stayed on the 5th floor of the Kings suite and the room we had was one of the most luxurious we have ever... More 

Was this review helpful? Yes
queendeputy, General Manager at BEST WESTERN Premier Queen Hotel, responded to this review

Dear MadKevLondonUK, Thank you for taking the time to write your comments following your stay with us. I am delighted that you enjoyed your time and look forward to welcoming you back to the Queen soon. We do have a second lift at the opposite end of the corridor which would have allowed you a more timely departure. We have... More 

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