We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

BEST WESTERN Premier Queen Hotel

Certificate of Excellence
4.0 of 5
Hotel website
Hotel deals
City Road, Chester CH1 3AH, England
BEST WESTERN Premier Queen Hotel
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Ranked #9 of 46 Hotels in Chester
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 4 days ago
jollyjayneUK UK
Write a Review

1,920 reviews from our community

Traveler rating
    1,031
    514
    181
    108
    86
See reviews for
153
966
34
255
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (469)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (1920)
  • Mar-May only
    (472)
  • Jun-Aug only
    (476)
  • Sep-Nov only
    (497)
  • Dec-Feb only
    (475)
All months
UK
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

i booked a two night stay with some friends, good service, friendly staff, excellent choice of food in the Kings Grill, plenty of choice for breakfast. Would definitely recommend to any one that's likes good service in a hotel close to the City centre.

Was this review helpful? Yes 1
Harpenden, United Kingdom
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Stayed here for one night with our two grown-up sons for a family funeral in Chester. We chose this hotel for its excellent location - opposite the station and a short walk into the City - and for its Tripadvisor rating (and good value 'last minute' offer!). Free wifi was an added bonus. We were not disappointed - in fact... More 

Was this review helpful? Yes 2
Manchester
Senior Contributor
26 reviews 26 reviews
13 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Stayed with friends for a night out in Chester. Upgraded rooms in the newer part of the hotel. Huge comfortable bed in a well appointed room. Handy for walking into Chester. Hot and plentiful breakfast. Friendly and helpful staff particularly in the bar. The only downside was expensive car parking, could this not be included for hotel guests?

Was this review helpful? Yes 3
east yorkshire
Senior Contributor
30 reviews 30 reviews
22 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We stayed for 2 nights on a B/B & dinner deal. We upgraded to a room in the Kings Suites which was lovely, spacious and clean. The breakfast was very good with plenty of choice and the evening meals served in the Kings Grill were delicious. Both the waiting staff at breakfast and for our evening meals were friendly and... More 

Was this review helpful? Yes 1
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Had a wonderful stay at this beautiful hotel. Rooms excellent no complaints here. Food first class , cleanliness top marks. Staff an absolute treat.If there is anaward for best concierge it should be given here the man is so polite and friendly. All staff are efficient and so friendly and would go out of their way to help and make... More 

Was this review helpful? Yes 1
Newcastle upon Tyne, United Kingdom
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

As the title suggests it was our first family getaway with chester zoo being the main attraction for our stay with our 9 month old. This hotel and its staff from start to end made our stay enjoyable and effortless, especially travelling with a little one. Our check in was quick and easy, our room was spacious, clean and had... More 

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

This hotel was within walking distance of the town center and right across from the train station. The staff were very friendly and welcoming.We loved the old historic feel to the building. The bed was quiet comfortable although the room was extremely warm with no aircon and we had very little sleep.There was a fan in the room and we... More 

Was this review helpful? Yes 1
Birmingham, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Stayed here for two nights B&B and what can I say... from the very moment I walked in I was greeted by warm and happy receptionists, the young man on reception in particular who was very helpful and polite throughout our stay and whom insisted that he helped carry our bags to our room and made sure we were happy... More 

Was this review helpful? Yes 1
queendeputy, General Manager at BEST WESTERN Premier Queen Hotel, responded to this review

Dear john e, Thank you for your lovely feedback. I am so pleased you enjoyed your time with us. I look forward to welcoming you back to the Queen very soon. Kind regards, Richard Dixon Deputy General Manager More 

Edinburgh, United Kingdom
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago

Our experience did not reflect all the great reviews seen here (which is why we booked this hotel in the first place). I had specifically asked when making the booking if our room would be one that was recently renovated, and was told it would be. Well it definitely was not. Our room number 250 was a decent size for... More 

Was this review helpful? Yes
queendeputy, General Manager at BEST WESTERN Premier Queen Hotel, responded to this review

Dear Ethanis3, Thank you for taking the time to write you feedback following your stay with us. The bedroom which you were allocated is one of our classic rooms which are shown on all booking sites as a classic room, this said however there is no excuse stained throw and pillows. These have now been removed for cleaning. I do... More 

Whitley Bay, United Kingdom
Contributor
18 reviews 18 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

My initial impression of this hotel had been rather negative, as they had rung me to tell me that my credit card had not been authorised for the booking I had made, only to say during the conversation, "Oh, it's working now." As it happened, however, its final impression has been terrific. Despite being placed in the Prince Philip room... More 

Was this review helpful? Yes 1
queendeputy, General Manager at BEST WESTERN Premier Queen Hotel, responded to this review

Dear Andy C, Thank you for leaving your comments. I am so pleased you enjoyed your stay with us particularly after your initial encounter. Thank you for your comments regarding the Queen we pride ourselves on our quirkiness and try to be as far from sterile as possible with a story around every corner. I hope to welcome you back... More 

Questions? Get answers from hotel staff and past guests. Ask a question

644 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (354)
Viewed
Room/suite (82)
Viewed
Bathroom (28)
Viewed
Hotel & grounds (111)
Viewed
Dining (13)
Viewed
Business center/function rooms (11)
Viewed
View from room (6)
Viewed
Other (103)

Management photos: Courtesy of the property manager

Viewed
All management photos (290)
Viewed
Hotel & grounds (188)
Viewed
Room/suite (34)
Viewed
Business center/function rooms (18)
Viewed
Dining (46)
Viewed
Bathroom (3)
Viewed
Other (1)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question