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All 46 Chester hotels

BEST WESTERN Premier Queen Hotel

4.0 of 5 Hotel   |   City Road, Chester CH1 3AH, England
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Ranked #8 of 46 Hotels in Chester
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
exHutter Canterbury, United Kingdom
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1,784 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Canterbury, United Kingdom
Contributor
19 reviews 19 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed yesterday NEW

We got upgraded...what can I say; on arrival the young lady checking us in was lovely and helped us sort out car parking, said our room was ready (and we were two hours early, I did get a speeding ticket on the way, I discovered when I got home..me bad!). as we were checking in the manager walked bye and... More 

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Nantwich, United Kingdom
Top Contributor
119 reviews 119 reviews
30 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed yesterday NEW

We stayed in the newer Kings section of the Queen Hotel, the room was excellent, staff throughout the hotel friendly and efficient, for such a massive hotel it is maintained and cleaned to a high standard ( and I am very fussy) I loved the quirkiness, the sense of grand history in its heyday, the open fires, comfy spaces to... More 

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Huddersfield, United Kingdom
Senior Contributor
45 reviews 45 reviews
14 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Have just returned from a most enjoyable 2 nights at The Queen hotel. Staff were all very attentive & helpful both in the hotel & the restaurant. The rooms are of a good size with well equipped bathroom & very comfortable. The hotel has an amazing collection of colonial statues & memorabilia from the start of the railway hotel age,... More 

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queendeputy, General Manager at BEST WESTERN Premier Queen Hotel, responded to this review

Dear JillD09, Thank you for taking the time to write your comments following your stay with us. I am so pleased that you found it to be enjoyable and enjoyed the various artwork that is displayed. I very much look forward to welcoming you back to the hotel soon. Kind regards, Richard Dixon Deputy General Manager More 

Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 days ago NEW

I've previously issued a rating of this hotel and it wasn't any better than this one I'm afraid. I had an awful experience with the 'general manager' (I use the term manager very loosely, you understand!) so I'll be honest, a second visit to this establishment was not high on my wish list. However, I'm all for giving a second... More 

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queendeputy, General Manager at BEST WESTERN Premier Queen Hotel, responded to this review

Dear Tina D, I am very sorry indeed that you have not enjoyed your experience at the Queen. We have no record of any negative comments raised by you. Unfortunately as you have been unspecific in the remarks you have made I am unable to look into them any further. You also mention that you have previously 'issued a rating'... More 

Bath, United Kingdom
Senior Contributor
30 reviews 30 reviews
15 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Sue and I spent 4 days at The Queens over Christmas, travelling with Barnes Coaches of Swindon, it was excellent. Barnes coaches are always good at looking after you on their trips, and the hotel was a first class choice. Our room was brilliant, spacious and very clean, staff were very welcoming and helpful. Bathroom was beautiful, plenty of toiletries... More 

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queendeputy, General Manager at BEST WESTERN Premier Queen Hotel, responded to this review

Dear Trevor W, Thank you for taking the time to leave your wonderful feedback. I am absolutely delighted that you enjoyed the Christmas break with us and very much look forward to welcoming you back soon. Kind regards, Richard Dixon Deputy General Manager More 

A TripAdvisor Member
5 of 5 stars Reviewed 4 days ago NEW

I stayed with my partner for 2 nights on 23/1/15. The hotel was lovely room was brilliant food was well worth it. Would definitely go back again. We used the car park at the station as it was £6th 24 hours not like the hotel £15 a night... but can't fault the hotel and the staff.....

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queendeputy, General Manager at BEST WESTERN Premier Queen Hotel, responded to this review

Thank you for leaving your comments following your stay with us. I very much look forward to welcoming you back to the Queen soon. Kind regards, Richard Dixon Deputy General Manager More 

Warrington, United Kingdom
Contributor
11 reviews 11 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We stayed here to celebrate my Husbands 50th and our friends booked another 11rooms. We all loved the hotel great service from the staff. We were lucky to be upgraded to a suite which was beautiful with 4 poster bed a sitting room and gorgeous bathroom. Can't wait to book again. Very central to explore Chester and right opposite the... More 

Was this review helpful? Yes 1
queendeputy, General Manager at BEST WESTERN Premier Queen Hotel, responded to this review

Dear Pam J, Thank you for writing your review from your recent stay. I am so pleased that you all enjoyed your celebrations with us. Kind regards, Richard Dixon Deputy General Manager More 

cardiff
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 5 days ago NEW

Upgraded from a family room to the bridal suite which was fab. Travelled with a 5 month old and a 2 year old so having the separate room for the 2 year old was really useful. Only issues with the room were that the internet was very slow and the shower was also lacking a bit of enthusiasm! Hotel is... More 

Review collected in partnership with Best Western GB

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queendeputy, General Manager at BEST WESTERN Premier Queen Hotel, responded to this review

Dear lyndon b, Thank you for taking the time to write your comments. I am so pleased you enjoyed the complimentary upgrade that we offered and look forward to welcoming you back to the Queen very soon. Kind regards, Richard Dixon Deputy General Manager More 

Liverpool, England
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago

This was the fifth time we had stayed at the Queen Hotel and as usual the Kings room was excellent in every way.. The spaciousness of the room, the comfortable bed, complimentory bottles of water, air conditioning etc. The bathroom was first class , clean, fluffy towels and plenty of hot water and toiletries . The reception staff and the... More 

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queendeputy, General Manager at BEST WESTERN Premier Queen Hotel, responded to this review

Dear Bryyan55, Thank you for taking the time to write your comments following your most recent stay with us. I am pleased that you enjoyed the offering in your bedroom, although most disappointed to read your comments particularly regarding breakfast as this is something that we particularly pride ourselves on. We were aware of the issue with our breakfast toaster,... More 

Chester, United Kingdom
Contributor
16 reviews 16 reviews
4 hotel reviews
5 of 5 stars Reviewed 1 week ago

Gorgeous hotel, we had an amazing wedding here. All our guests commented on what a fantastic place it is, it looks lovely and is in ideal location for the train and for town. Unfortunately a few small things went wrong during the weekend to do with bookings and a couple of details to do with the wedding itself, but nothing... More 

Was this review helpful? Yes
queendeputy, General Manager at BEST WESTERN Premier Queen Hotel, responded to this review

Dear SWadeson, Thank you for your comments regarding your special day - I am delighted that you enjoyed your celebrations. I look forward to welcoming you back to celebrate your many anniversaries. Kind regards, Richard Dixon Deputy General Manager More 

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Additional Information about BEST WESTERN Premier Queen Hotel

Address: City Road, Chester CH1 3AH, England
Phone Number:
Location: United Kingdom > England > Cheshire > Chester
Price Range (Based on Average Rates): $$
Hotel Class:4 star — BEST WESTERN Premier Queen Hotel 4*
Number of rooms: 218
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Also Known As:
Queens Hotel Chester
Chester Hotel Queen
Best Western Chester
Queen Hotel Chester
Chester Best Western
Hotel Style:
#6 Luxury Hotel in Chester
#8 Romantic Hotel in Chester
#9 Business Hotel in Chester

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