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All 43 Chester hotels

BEST WESTERN Premier Queen Hotel

4.0 of 5 Hotel   |   City Road, Chester CH1 3AH, England
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Ranked #7 of 43 Hotels in Chester
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
John D Middlesbrough, United Kingdom
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1,678 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Middlesbrough, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

hotel was just fabulous from getting out of the car to getting back in to come home,staff could not of been more helpfull but not over powering,room was beautiful,the food in the kings grill was first class,breakfast was great to,all in all wish I could live their

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Newcastle-under-Lyme, United Kingdom
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed yesterday NEW

everyone was very pleasant ,breakfast very nice the only thing which is a rip off is the hotel parking £15 for 24hr on a saturday and right behind that car park is another 1 which is £6 for the same lenght of time, wish id known and i would of definitely not pulled on that car park.

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Aberdeen
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
3 of 5 stars Reviewed 2 days ago NEW

Hotel is old fashioned but staff were very helpful. Stayed for two nights but had to check out and move from original room to another room for the second night due to billing being split between two accounts. Rooms had a "genteel" feel and belonged to a long gone era. No ironing facility in room but staff promptly provided a... More

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Glasgow, Scotland
Top Contributor
90 reviews 90 reviews
34 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

i was there for a few days on business. The rooms were modern enough and clean. The fee Internet was good and breakfast was excellent. The bar is a bit pricy but I'm not a drinker so it didn't bother me. I had a bar meal one night , fish and chips, that was very good and a real large... More

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Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

The hotel and hospitality areas are fabulous. A gorgeous building that has been upgraded beautifully. It has excellent conference facilities. The food was superb and in my opinion faultless. The staff were friendly and polite and helpful. Unfortunately, my room was a huge disappointment. It was very small and dingy. Very old fashioned which I dont mind but there is... More

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Sunderland
Top Contributor
244 reviews 244 reviews
45 hotel reviews
90 helpful votes 90 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Stayed on business. Right over the road from the railway station with what appears ample parking at the rear. Very helpful staff on checkin. Had paid slightly more than I'd expect for a Best Western hotel - but had picked a very popular week (during graduation) I was put in one of their Exec rooms. Very impressive. Lovely decor, plenty... More

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queendeputy, Manager at BEST WESTERN Premier Queen Hotel, responded to this review

Thank you for sharing your feedback. Our guests are pleased with our premier location. Being an original, historical hotel, sometimes the pipes have a life of their own, I hope did not disturb you too much. We appreciate your overall comments. I do hope we can welcome you back to the hotel very soon. Warm Regards, Sonia Azevedo Guest Services... More

Bristol, United Kingdom
1 review
2 of 5 stars Reviewed 5 days ago NEW

Hotel is very well presented and a great venue for weddings, conferences etc. But things were very amiss with the room and service. The room hadn't been properly cleaned with hair grips left on the bedside table, clothing labels on the floor and hairs in the bath. The room service breakfast failed to turn up on the second morning as... More

Review collected in partnership with Best Western GB

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queendeputy, Manager at BEST WESTERN Premier Queen Hotel, responded to this review

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for our guests in the future. Kind Regards, Sonia Azevedo Guest Services Manager More

Isle of Man
Top Contributor
68 reviews 68 reviews
31 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

In the area so took advantage of offer for dinner, B & B and bottle of bubbly. Check in not very welcoming. Room was nice a bit old fashioned for my taste but was clean and comfortable and lovely view of courtyard, bubbly in room on our return, it was very nice although ice bucket leaking so the table was... More

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queendeputy, Manager at BEST WESTERN Premier Queen Hotel, responded to this review

I am pleased to know that you were happy with the package you booked. I am very sorry that the ice bucket supplied to you was past its best. Being in a city centre there are plenty of choices for car parking, whilst the car park attached to the hotel is probably the most convenient there are several others in... More

Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My husband and I stayed here for two nights over the weekend to celebrate my birthday. We stayed in the kings room on the fifth floor which was absolutely fantastic. The room was beautifully decorated and a really good size, the bathroom was equally as good with an enormous bath and huge shower! We had a lovely view of the... More

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queendeputy, Manager at BEST WESTERN Premier Queen Hotel, responded to this review

Thank you for choosing Queen Hotel to celebrate your anniversary, king rooms are very special indeed. I am glad to know that you enjoyed our overall experience. Please drop an email guestservice@feathers.uk.com on your next visit. I look forward to welcoming you back. Warm Regards, Sonia Azevedo Guest Services Manager More

Bristol, United Kingdom
Reviewer
3 reviews 3 reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Having stayed at the Queen Hotel for a few nights a couple of years ago on an organised junket and finding everything perfectly satisfactory we were quite happy when we, along with about 130 other passengers, found ourselves unexpectedly staying overnight last month when adverse conditions meant our cruise embarkation was relocated to Liverpool. At very short notice the Reception... More

Was this review helpful? Yes
queendeputy, Manager at BEST WESTERN Premier Queen Hotel, responded to this review

I am thrilled to read your comments following your recent stay with us. We believe that, team work and being happy is the key to our success, together with a beautiful hotel with personality and our great location. Hope you will visit us again in different circumstances. I wish you and your loved ones a Merry Christmas. Warm Regards, Sonia... More

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Additional Information about BEST WESTERN Premier Queen Hotel

Address: City Road, Chester CH1 3AH, England
Phone Number:
Location: United Kingdom > England > Cheshire > Chester
Price Range (Based on Average Rates): $$
Hotel Class:4 star — BEST WESTERN Premier Queen Hotel 4*
Number of rooms: 218
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Also Known As:
Queens Hotel Chester
Chester Hotel Queen
Best Western Chester
Queen Hotel Chester
Chester Best Western

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