We returned to the Grosvenor a few nights ago for night away plus the evening meal - this was booked following an email we received from them with various offers they were promoting. When we booked we asked for our usual room which they arranged. Also we asked for a specific table in the resturant which again they arranged. The... more

My wife and I stayed at the Chester Grosvenor to celebrate our wedding anniversary in August 2009. We have been very fortunate to have stayed at this hotel now on a number of occassions and have always found the staff , food, rooms, service and attention to detail to be exceptional. The whole experience is very relaxing and luxurious. We... more

Great hotel to stay in, the rooms were really big & clean, had a meal in the Simon Randly the service was fantastic, lacked abit off an atmosphere but the food was still good but not the best i have ever had.. Guess it depends who you are and what you like.... We paided extra to use the Spa, there... more

Stayed at the Grosvenor as an anniversary treat - what a fantastic hotel. Arrived early to do some city shopping & parking was an issue - the floor (2a) that is used by the grosvenor is a NCP car park so that level is used by others as well, had to park at the top of the car park &... more

Was booked into this hotel through work (another Pride of Britain Hotel). They had no knowledge of my reservation when I arrived on the evening of Sunday 19th July and when I mentioned where I was from I was told that "with all due respect Madam anyone could have picked up a brochure and said that". I was hurried into... more

We have just spent 5 nights at this lovely hotel and have already discussed a return visit next year. The attention to detail is spot on and they obviously take any constructive criticism seriously as (thanks to P Ramsay of Edinburgh) we were given a complimentary drinks tray each day with fresh milk left in our fridge. We both remarked... more

After suffering ill-health, i decided that my wife and myself deserved a special treat. We have visited Chester several times, [a beautiful city] and have talked of staying in the Grosvenor. I am so glad we did! A great experience, although finding the car park can be frustrating. The disabled room we had allocated was superb. We ate in La... more

Rooms, food and service all first rate. Fantastic location for wandering round Chester. Couple of minor quibbles: a) It would be great to be able to make tea/coffee in one's room - only available (at a cost) via room service and b) If one is on a DBB deal (eating in the brasserie) this only covers the basic main course... more

We stayed in this hotel for our silver wedding anniversary and we weren’t disappointed. Everything worked so well, from the parking to the attentive service. We were worried that the atmosphere might be a bit intimidating but this was definitely not the case. We ate in the Brassiere and thoroughly enjoyed our meal. The position in the middle of the... more