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The Chester Grosvenor

5.0 of 5 Eastgate, Chester CH1 1LT, England
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Certificate of Excellence 2014
The Chester Grosvenor
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The Chester Grosvenor
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1,011 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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11 reviews 11 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

We'd stayed in this hotel some six years previously and found the service to be excellent. I even wrote to the manager to commend the staff. Sad to say, our expectations were not met this time. The service was much more offhand than we remember. There seemed to be a lot of eastern Europeans, who perhaps are not quite used... More

Was this review helpful? Yes
Stoke-on-Trent, United Kingdom
Top Contributor
89 reviews 89 reviews
36 hotel reviews
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Stayed here for one night. The checkin was easy, the hotel arranged for a car wash/valet which was easy and added to the final bill, the car was perfect when it arrived back. The room was spotlessly clean. The location is 2nd to none. The breakfast was hot and delicious.

Was this review helpful? Yes 3
Kingsley, United Kingdom
3 reviews 3 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

My mother and I went into Chester on a Christmas shopping extravaganza, By lunch time we were starving so as it was a special day my mum said we should treat ourselves to a special lunch, So we went to what we had heard was the best place in Chester. It took a while to be seated in the bar... More

Was this review helpful? Yes 3
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

nice hotel, good location. excellent service and great food in the bar. i did try the michelin star restaurant, world class experience but the food just was not for me. but hey i am sure others do and will continue to love it. many thanks.

Was this review helpful? Yes 1
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We stayed on their Marvelous Monday deal. This proved good value for money against normal prices. Lovely room and well presented food in the Brasserie. Nothing is too much trouble for the attentive staff

Was this review helpful? Yes 2
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Stayed here for a week in March. Lovely room overlooking Eastgate st. Staff friendly and helpful. Lovely spa treatments. Fantastic breakfasts. Only thing that let it down is not having in-house movies. In room dining food was average. Would definitely stay again.

Was this review helpful? Yes 2
16 reviews 16 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

As a wedding present me and my wife were booked in for a night at this beautiful hotel. getting to the hotel is a little tricky as chesters streets are a huge one way system. we managed to find the hotels "outpost" and barrier to the pedestrianised area of chester. the friendly staff gave us clear instructions how to then... More

Was this review helpful? Yes 3
4 reviews 4 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We have stayed a number of times in this hotel, it is superb, so relaxing, the food is first class and the staff equal to the standard expected. We always use the car park entrance and find the access to it easy and trouble free. Perfect for ease of shopping and one of the few hotels I look forward to... More

Was this review helpful? Yes 3
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

Communication before my one night stay was excellent including SATNAV code different to hotel which took me straight to carpark. Rooms very comfortable and whole ambience of hotel just what I wanted. Location for exploring Chester and shopping couldn't be better. Restaurants very good both in terms of food quality and staff helpfulness. Very enjoyable short stay

Was this review helpful? Yes 3
2 reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 1 week ago

Booked for two nights with parking and breakfast. Stayed one night and then was forced to return home due to ill health. Checked out around 1430 and was still charged for the room for that night, parking and breakfast the following morning. Given the amount of pain i was clearly in (fractured ankle) it would have been a nice gesture... More

Was this review helpful? Yes 5
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Additional Information about The Chester Grosvenor

Address: Eastgate, Chester CH1 1LT, England
Phone Number:
Location: United Kingdom > England > Cheshire > Chester
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Chester Grosvenor 5*
Number of rooms: 80
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Also Known As:
The Chester Grosvenor Hotel Chester
The Hotel Chester

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