We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Chester Grosvenor

Certificate of Excellence
Hotel website
Eastgate, Chester CH1 1LT, England
Special Offer
Chic Feast
Book on
TripAdvisor
in partnership with
Trusted partner. We work with getaroom to make your booking as easy as possible.
1 room 1 adult
Enter dates for best prices
Check In Check Out
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
The Chester Grosvenor
View Map
Add Photo Write a Review

1,460 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

My husband and I decided to treat ourselves to afternoon tea at the hotel today and it was first class. The service we received was fantastic. The gentleman in the bar (I didn't catch his name but he was Irish) really looked after us and was very friendly. He really knew his stuff and talked us through everything. The food... More 

Helpful?
1 Thank claire250182
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 days ago NEW via mobile

We had booked the Grosvenor for a couple's getaway for an evening. The hotel itself is warm and compact, and elegant as you would expect for a listed building. The room was small, but comfortable, but sadly there was no amenities for making tea/coffee. The gym is prehistoric, and not likely to have been used much given the dated machines... More 

Helpful?
1 Thank Louise Q
Rhyl, United Kingdom
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 2 days ago NEW via mobile

Booked a get away for my birthday with my fiancee which was well and truly ruined by the absolute terrible service we received, when we arrived and we're checking in they asked to swipe are card incase we have any extras charges but when we were passed the card machine a £100 charge was on there we were told the... More 

Helpful?
1 Thank Chris J
TheChesterGrosvenor, Harry Shepherd, Resident Manager at The Chester Grosvenor, responded to this review

Dear Chris J Thank you for taking the time to leave your review of The Chester Grosvenor, and I was extremely disappointed to learn of the challenges that you experienced during your stay. Please do address your email for my personal attention, and I will be only too pleased to correspond with you directly in order to address the individual... More 

Harlech, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Having stayed here a few times, I am sad to say that yet again I am dissapointed with the lack of attention to detail. I had an executive room - the bed was so hard and uncomfortable that we contemplated checking out during the night as it was difficult to sleep especially with the added noise of drunken yobs in... More 

Helpful?
1 Thank sten246
TheChesterGrosvenor, Harry Shepherd, Resident Manager at The Chester Grosvenor, responded to this review

Dear sten246 I was sorry to read your feedback, and that you did not enjoy your stay as much as you had hoped. I can honestly say that we rarely receive negative feedback with regard to the comfort of our beds however I do take your comments on board. I very much regret that you were disturbed by thoughtless and... More 

York, United Kingdom
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We loved the Chester Grosvenor, beautiful hotel in the heart of the city. Driving up to the front of the hotel and were met with great service from start to finish. Nothing was to much trouble, got us a table at Simon Radley and it was a lovely evening. The room was high standard, need to order tea and coffee... More 

Helpful?
1 Thank RichStuttle
TheChesterGrosvenor, Harry Shepherd, Resident Manager at The Chester Grosvenor, responded to this review

Dear RichStuttle I was delighted to read your review which summarises just what The Chester Grosvenor is all about. This magnificent hotel has been extending a warm welcome and the highest standards of service, comfort and hospitality to its guests for 150 years, and your kind words are truly appreciated by us all. We do offer complimentary hospitality trays for... More 

UK
Level Contributor
70 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

We attended a friend's wedding at the hotel as evening guests. The staff had clearly gone to lots of effort to make the bride and groom's special day amazing. The mini portions of fish and chips and burgers were lovely mid evening too. Great atmosphere and fab lighting. A friend stated in one of the rooms in the hotel which... More 

Helpful?
Thank Wirm2000
TheChesterGrosvenor, Harry Shepherd, Resident Manager at The Chester Grosvenor, responded to this review

Dear Wirm2000 Such a pleasure to read your review and to know how much you enjoyed the occasion. We love weddings at The Chester Grosvenor, and the team really do a superb job to ensure that the happy couple, their families and friends enjoy a truly memorable Grosvenor experience. Your kind words mean a great deal to us all. Many... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW via mobile

Back again to the Grosvenor. This time for 3 course Sunday lunch with champagne. Lovely restaurant and ambience. The food was excellent so don't take my word for it go on and try it yourself. But just to say that the lamb I had was very tasty and my wife said the pork was tender and one of the best... More 

Helpful?
Thank Bryan F
TheChesterGrosvenor, Harry Shepherd, Resident Manager at The Chester Grosvenor, responded to this review

Dear Bryan F A lovely review of La Brasserie, and a pleasure for us all to read your kind words and recommendation! Our champagne Sunday lunches are very popular, and we're always delighted to know how much our guests have enjoyed their experience. Thank you for taking the time to give us your feedback, and we look forward to welcoming... More 

Wrexham, United Kingdom
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The Brasserie was busy but the staff worked hard and were very pleasant and helpful. I would definitely recommend the scallops, they were cooked to perfection. The duck was very tasty and the flavour subtle. The mini desserts were much more interesting than just one dessert and were very different to each other. We went a la carte but there... More 

Helpful?
Thank Jiddawales2
TheChesterGrosvenor, Harry Shepherd, Resident Manager at The Chester Grosvenor, responded to this review

Dear Jiddawales2 La Brasserie enjoys a lively and vibrant atmosphere and it is a pleasure to know how much you enjoyed the food and service. Many thanks for taking the time to share such a super review, it's much appreciated by both the restaurant team and our talented chefs. We very much hope you will return soon! Regards. Harry More 

Blyth, United Kingdom
Level Contributor
90 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The Grosvenor Hotel is well positioned although I found parking a problem, however the concierge was very helpful and parked the car for me. I was meeting colleagues so I went into the bar area where I was made really comfortable by the staff whilst waiting. when my party arrived the staff moved extra chairs and a table to accommodate... More 

Helpful?
Thank Chris M
TheChesterGrosvenor, Harry Shepherd, Resident Manager at The Chester Grosvenor, responded to this review

Dear Chris M I'm so pleased that you enjoyed your stay at The Chester Grosvenor, and the service afforded by our team. The one way system in the city centre can be challenging, and we are delighted to offer a complimentary valet parking service to our guests. I do hope you will have the opportunity to return soon, and that... More 

Boston, MA
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I stayed in the Chester Grosvenor for almost three weeks in January 2016. It is by far the best hotel in Chester, especially for its location, however it is not what I would consider a world class 5 star hotel. In general it seems that the hotel is living off of its name/history and the fact that they have no... More 

Helpful?
2 Thank northshorema
TheChesterGrosvenor, Harry Shepherd, Resident Manager at The Chester Grosvenor, responded to this review

Dear northshorema Many thanks for your review, and I was sorry to read of the challenges that you experienced during your stay last month. I would appreciate the opportunity to discuss these personally during your forthcoming return, and perhaps I can ask you to contact me at some point whilst you are here. I look forward to meeting you soon,... More 

Questions? Get answers from hotel staff and past guests. Ask a question

328 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (259)
Viewed
Dining (19)
Viewed
Hotel & grounds (59)
Viewed
Room/suite (75)
Viewed
Bathroom (20)
Viewed
View from room (3)
Viewed
Business center/function rooms (1)
Viewed
Other (82)

Management photos: Courtesy of the property manager

Viewed
All management photos (69)
Viewed
Hotel & grounds (9)
Viewed
Room/suite (21)
Viewed
Dining (9)
Viewed
Bathroom (1)
Viewed
Business center/function rooms (1)
Viewed
Other (28)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Chester hotels
4.5 mi away
Grosvenor Pulford Hotel & Spa
1.8 mi away
Doubletree by Hilton Chester
0.3 mi away
Crowne Plaza Chester
Crowne Plaza Chester
#11 of 44 in Chester
4.0 of 5 stars 1,168 reviews
Show Prices
Show Prices
Show Prices
0.3 mi away
Edgar House
Edgar House
#1 of 44 in Chester
5.0 of 5 stars 418 reviews
0.2 mi away
Oddfellows
Oddfellows
#10 of 44 in Chester
4.5 of 5 stars 663 reviews
0.5 mi away
BEST WESTERN Premier Queen Hotel
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check Out
Price Your Stay