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The Commercial Bar & Hotel

Northgate Street | St Peters Courtyard, Chester CH1 2HG, England
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1 room 1 guest
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The Commercial Bar & Hotel
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233 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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    (52)
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Rossett, United Kingdom
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed yesterday NEW

We weren't staying at the Commercial but always call for a drink when we are in Chester. It was mid-afternoon and the main bar was closed and only the restaurant bar was open. My husband ordered a large Chardonnay, a pint of bitter and a packet of crisps. The barmaid would not serve him crisps as they were in the... More 

Was this review helpful? Yes
South Sudan
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed yesterday NEW

All in all a perfect little stay in Chester. Right in the heart of the city but quiet enough, friendly and accommodating staff. The room itself was really lovely and plenty spacious for two-four people. Would happily stay here again. No complaints.

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Level Contributor
4 reviews
2 of 5 stars Reviewed 3 days ago NEW

I stayed at the commercial with friends about a month ago and I was extremely disappointed with the noise level at night. We received a call 4 days before our stay to say it would be noisy and there would be live music. At the time we thought live music meant a band and did not think this would be... More 

Was this review helpful? Yes
Rebecca_DaviesGM, General Manager at The Commercial Bar & Hotel, responded to this review

Dear Reviewer, Thank you for your comments, please find below my reply. The phone call we make to all our weekend residents has always been a matter of courtesy as guests don't always read the information before completing their booking. This is an answer I have given to all the negative reviews lately which I am sure from your comments... More 

Level Contributor
5 reviews
5 of 5 stars Reviewed 1 week ago

Well what can I say about this little Gem. My wife and I stayed here on Saturday evening. What a great location right in the middle of Chester and within walking distance of the shops. We were met by a lovely lady called Rebecca who showed us to our room, I was quite surprised how big it was and tastefully... More 

Was this review helpful? Yes
Rebecca_DaviesGM, General Manager at The Commercial Bar & Hotel, responded to this review

Dear Jon Thank you for taking time to write your review. I have received a few negative reviews lately regarding the noise levels so to read that you and your wife enjoyed the entertainment we put on gladens my heart. All the entertainment is at our own expense, we just love to see people letting their hair down after a... More 

Herefordshire, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

Lovely staff and great place. Best rooms around chester I think. Yes its a little bit noisy but you are above a pub. The size of the rooms make up for that. Will defo stay again. Was situated right in the middle of town

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2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We stayed in a suite and like others had the phone call saying it won't be that noisy, but of noise for middle of Chester is to be expected.... This was awful, the noise was extremely loud couldn't sleep at all definitely not what the person who phoned my husband had described.... Why aren't they just honest and say it... More 

Was this review helpful? Yes 4
John L, General Manager at The Commercial Bar & Hotel, responded to this review

Dear Reviewer, Thank you for your comments of which I must admit I found very disappointing. The phone call we make to all our weekend residents is a matter of courtesy, the details of our entertainment is part of your booking procedure with Booking.com or Laterooms before your complete your reservation. We tell all our guests that music can be... More 

Oxfordshire, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed July 19, 2015

Just got back from having stayed here and im not one for normally writing a bad review but simply had to after our experience at the commerical. To put it simply the noise was unbearable! I had a phone call about a week before to say they had moved our room to the 2nd floor as they had some live... More 

Was this review helpful? Yes 5
John L, General Manager at The Commercial Bar & Hotel, responded to this review

Dear Reviewer, It has taken me a little while to decide how to reply to your review as I was disappointed to read your comments regarding our conversation. Before you stayed I called as per our policy and explained about the entertainment, you said it would not be a problem because you were here for a party that was being... More 

liverpool
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 13, 2015

Recently stayed here few weeks ago with my husband over a long weekend, we've stayed in Chester before, lovely city shame this place lets it down. Food nothing special, tastes microwaved/vegetables very over cooked. worth going 100 metres down the road. If someone calls you to say noise isn't too bad from top floor rooms you won't here it too... More 

Was this review helpful? Yes 2
John L, General Manager at The Commercial Bar & Hotel, responded to this review

Dear Reviewer, Thank you for taking time to write about your experience at The Commercial Hotel. Your comments have been very useful in how we operate our reservations now. Previously guests would make a booking through Booking.com or Laterooms and we relied on the guest reading about our entertainment and DJ's on line but found this was not always the... More 

Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed July 12, 2015

Walked in to staff looking very misserable and demotivated. Order quite clearly did not go through to kitchen so waiting time was ridiculous. Food was served in small portions and was of poor quality. Staff need to notice that conversations between each other can be heard when no music is playing.

Was this review helpful? Yes 2
John L, General Manager at The Commercial Bar & Hotel, responded to this review

Dear Keith Thank you so much for your review, Sunday is my day off so to read guests comments is very helpful. I am sorry for your disappointing experience on Sunday, I will certainly be speaking with the girls on shift regarding your comments and to the chefs regarding portion size. I have seen a few Sunday lunches going out... More 

workington
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed July 2, 2015

I viewed this hotel on the internet , I wanted to book somewhere nice for my wife & me . the pictures of the rooms looked really nice but when we got in the room it was obvious the camera had been very kind to the decoration . we were in the keats suite , there were cracks all over... More 

Was this review helpful? Yes
John L, General Manager at The Commercial Bar & Hotel, responded to this review

Dear Gueat, Thank you for your review, it's always good to receive constructive comments. In reply to your points made. The Commercial Hotel is over 200 years old, a grade 2 listed building in a conservation area of the city, for this reason we treat it almost like the Forth Bridge, when we have completed the decoration we have to... More 

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