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Hotel du Vin Cambridge

Trumpington Street, Cambridge, England
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Hotel du Vin Cambridge
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Hotel du Vin Cambridge
Hotel du Vin Cambridge
Hotel du Vin Cambridge
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518 reviews from our community

Traveler rating
    191
    177
    95
    39
    16
See reviews for
42
296
19
85
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (90)
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English first
  • All months
    (518)
  • Mar-May only
    (159)
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    (125)
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    (124)
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    (110)
All months
Contributor
20 reviews 20 reviews
7 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed yesterday NEW

I have been visiting HdV chain in different locations for ten years, sometimes staying, other times dining, and it must be said that it is not what it used to be. At Cambridge, the bar is the worst part of the experience. Have now visited a few times between 5pm and 6.30pm Slow and inattentive service, bar staff either not... More 

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Cambridge, United Kingdom
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

First time I had ever visited, even though I have lived in Cambridge for almost 4 years and always thought the building looked lovely. I booked a table for my husband and I early dinner as we had a babysitter!! The staff that greeted us were very efficient and very friendly we were shown to our table and both felt... More 

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Lichfield, United Kingdom
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 6 days ago NEW

I really do not have a bad word to say about this hotel. My three night stay was absolutely excellent. The staff are all very professionally dressed and are always around which is very reassuring and helpful, they were all very well trained and literally could not do more for you (Regardless of how ridiculous the request or the hour... More 

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London
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 1 week ago

Some business colleagues and myself have just spent the afternoon holding a meeting and dining at the Hotel du Vin in Cambridge. The staff are exceptional from the welcome on the doorstep to the detail of bar and dining room service. The restaurant was very busy yet the food was served quickly and the service was smart and attentive. My... More 

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Egham, United Kingdom
Top Contributor
487 reviews 487 reviews
147 hotel reviews
371 helpful votes 371 helpful votes
3 of 5 stars Reviewed 1 week ago

I was at an all day business meeting at the hotel. Front desk staff very efficient and my car was taken away to be parked which was convenient. Good meeting facilities but service for teas and coffees was very poor and items took a long time to come. The biggest disappointment was the lunch. We ordered steak frites but when... More 

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Salisbury, England, United Kingdom
Contributor
18 reviews 18 reviews
15 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed 1 week ago

Ok so I stayed here a month or so ago and had a bad experience I which is a shame as generally this is a great chain with a good reputation. I decided to pay extra to upgrade my room this was for a junior suite the room was a nice size but boiling hot and the air con wasn't... More 

Was this review helpful? Yes 2
Robert D, Front Office Manager at Hotel du Vin Cambridge, responded to this review

Dear Gareth J, Thank you for the review. My sincere apologies that you experienced difficulties when staying with us on this occasion. Our maintenance manager has ran a full diagnostic of our air conditioning system to ensure it runs smoothly it the future. He has also solved any drainage issues in the room. The exposed carpet grippers were fixed immediately.... More 

Christchurch, New Zealand
Top Contributor
156 reviews 156 reviews
92 hotel reviews
67 helpful votes 67 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I hesitated to book here but I needed a hotel with good acces by car in the center of Cambridge. On check in, your credit card is immediately charged for the entire stay. I thought a customer pays when the service has been delivered, at check out. (?) this is the sort of business "ethics" that I hate. You are... More 

Was this review helpful? Yes 1
Robert D, Front Office Manager at Hotel du Vin Cambridge, responded to this review

Dear Karel V, thank you for reviewing your recent stay with us. It is correct that as a group we have changed our check in policy. We no longer pre-authorise guests for the rate of the room but charge for the room rate. As a group we introduced this to eradicate the problems often assoiated with preauthorsiations such as banks... More 

London
Contributor
14 reviews 14 reviews
11 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Recently stayed for one night in the HdV Cambridge. Am a huge fan of the brand, even having married at the Tunbridge Wells hotel. Check-in was great. Fun and efficient and our bags were taken and stored whilst we explored town. We were 4 girls sharing 2 rooms, and were very kindly upgraded to the Fat Fish and Browns rooms... More 

Was this review helpful? Yes 1
Robert D, Front Office Manager at Hotel du Vin Cambridge, responded to this review

Dear Happy01, Thank you for the review. thank you for continuing to stay in our unique hotels. Thank you for the comments’ regarding the check in process. The team are delighted when they are able to offer upgrades. The rooms you stayed in our personal favourites. I would like to offer my sincere apologies about the steaks you ordered. Our... More 

Warwick
Top Contributor
69 reviews 69 reviews
19 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I have to admit that I am a Hotel Du Vin / Malmaison groupie. Whenever I'm in a town or city with one in, I try and stay there. However, Cambridge is one of my favourite HDVs. The building is quirky and fabulous, the restaurant and bar are great and the location is a 10 minute walk from the centre... More 

Was this review helpful? Yes 2
Robert D, Front Office Manager at Hotel du Vin Cambridge, responded to this review

Dear ianweatherbyblythe, Thank you for such a lovely review of the hotel. It’s true that we have a very unique building. We enjoy it every day. I hope to see you again in the future. Kind regards, William Tofts Reception manager More 

london, england
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

For a whirlwind night away with friends to enjoy some wild swimming in the Cam, we elected to stay in the superbly positioned and appointed Hotel du Vin. Having previously stayed at other hotels in Cambridge, we were not sure what to expect, but from the genuinely warm welcome at reception, the quietly luxurious and friendly atmosphere to our very... More 

Was this review helpful? Yes
Robert D, Front Office Manager at Hotel du Vin Cambridge, responded to this review

Dear mieko1736, Thank you for reviewing us. I was delighted to hear that you enjoyed a warm welcome from our reception team and that Marzia was helpful. When she read your review this she was overjoyed. Thank you for the comments regarding our bar team. It’s very motivating when their dedication to service is recognised. Tommasi is indeed a lovely... More 

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