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Express by Holiday Inn Cambridge


Hotel class 3.0 of 5
15/17 Coldhams Business Park | Norman Way, Cambridge CB1 3LH, England
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Reviews you can trust

57% Recommend
3.0 of 5 stars 42 reviews
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By trip type
All (42)
[ Date ] [ Rating ]
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3 of 5 stars
camiami   1 contribution
miami, florida
Oct 27, 2009 | Trip type: Couples

Front desk needs training in customer service, we are priority club members which got no recognition, cold and unfriendly. The room may be okay for one night but had absolutely no drawers so we lived out of suitcase for six days. Coffee maker in room consisted of little tubes of instant coffee, YUK. No washcloths and only one towel which... more

Management response from
ExpressCambridge, Manager

Dear Guest Thank you for taking the time to review our hotel following your recent stay and please accept my apologies for the disappointment you felt with the Customer Service standards you experienced. As in all IHG hotels, we offered a Priority Check-in to our Priority Club members and I apologise that on this occasion you were not recognised as...

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2 of 5 stars
Res38   1 contribution
God' own County
Oct 18, 2009 | Trip type: Couples

Hard uncomfortable beds, poor sleep. Depressing room. Food poor choice at night, only 2 deserts on the grubby menu card. Fish coted in hard biscuit-like batter, Minimal tea/coffee supplies, given a jug to get extra from the breakfast bar (leftover from the morning so soon went sour). Location isolated & difficult to find any restaurants nearby, Robin Hood pub in... more

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2 of 5 stars
lfcjimmy   4 contributions
Liverpool, United Kingdom
Oct 15, 2009 | Trip type: Couples

Me and my wife stayed int he Express Holiday Inn for a weekend which involved a family wedding in Cambridge. Despite it's location, a few miles outside of the city centre, the hotel was chosen due to what seemed at the time like a good deal. At first glance, the room itself looked to be fine. Quite basic, but with... more

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2 of 5 stars
cutlet00   7 contributions
Gold Coast
Oct 7, 2009 | Trip type: Couples

We stayed in the Holdiay inn for only one night last week. First of all the hotel is not in a great location. It is a long way out of Cambridge city centre therefore you need to have a car. Upon arrival on wednesday afternoon 31/09 we stood at the reception desk for 5 mins until the lady had finshed... more

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1 of 5 stars
djia977   1 contribution
leicester
Sep 29, 2009 | Trip type: Business
1/2 found this review helpful

Arrived as part of a group booking with all accomodation previously paid for and had to give credit card details to cover incidental expenses even though I had no intention of being fleeced. Was given no bill on departure, which was to be expected as no extra costs were incurred. However upon checking credit card statement a few weeks later... more

Management response from
ExpressCambridge, General Manager

Dear Guest Thank you for taking the time to review our hotel and comment on the service you received. The account for the group booking which you were part of was to be charged to a credit card, however in error your own card provided on arrival had been charged. This was immediately corrected when you contacted us and the...

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1 of 5 stars
orientalman   1 contribution
Asian in Cambridge
Sep 21, 2009 | Trip type: Family
0/1 found this review helpful

The hotel's amenities are superb but the location is remote unless you drive. The receptionist ( on duty on 16 Sept 2009 at about 12 noon) does not know what is good customer service. She is rude and does not give good advisory service despite being asked. She does not understand that she would be jobless if there are no... more

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4 of 5 stars
BasicJay   1 contribution
Liverpool
Aug 20, 2009 | Trip type: Family
1/1 found this review helpful

We stayed here for 4 nights and were generally very pleased. It is very clean, and modern, with free car parking, and in a good location. There is a park & ride about 5 minutes drive away, which is the best option for getting into Cambridge, as parking in the City centre is limited and expensive. The only complaint we... more

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4 of 5 stars
JVincentB   4 contributions
Ireland
Aug 7, 2009 | Trip type: Couples
1/1 found this review helpful

We sayed for 3 nights while attending the Cambridge Folk Festival. Our previous visit to the festival was 33 yeras ago when we were camping. This time we are a bit older and wanted a bit more comfort. The room was larger and more comfortable than we had expected. The staff were always available and very helpful and friendly. The... more

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4 of 5 stars
essexfamily   20 contributions
essex
Aug 3, 2009 | Trip type: Couples

This was our second stay at this hotel. Very good hotel for one or two night stay. Rooms spotless, bed comfortable, good power shower and good selection of cereals and bread for breakfast. Would return again when in the area. more

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3 of 5 stars
t1981   6 contributions
Belfast
Jul 29, 2009 | Trip type: Business, Solo travel
1/1 found this review helpful

I stayed in this hotel for 4 nights. On arrival the receptionist didn't really understand me, I'm from N Ireland and they were foreign but another girl came along and helped so it worked out fine. I wanted to check in early and rang the night before, the person said there was no chance so I went along anyway as... more

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Express by Holiday Inn Cambridge Also Known As

  • Holiday Inn Cambridge
  • Cambridge Holiday Inn
  • Express Cambridge
Address: 15/17 Coldhams Business Park | Norman Way, Cambridge CB1 3LH, England