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Hotel Felix

Certificate of Excellence
Whitehouse Lane, Cambridge CB3 0LX, England
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Hotel Felix
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Hotel Felix
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704 reviews from our community

Traveler rating
    263
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    108
    58
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hotel Felix
See the most recent reviews
Belfast, United Kingdom
Top Contributor
91 reviews 91 reviews
22 hotel reviews
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed March 30, 2015

We have stayed at the Hotel Felix on a few occasions and have never been disappointed. Rooms are a good size and well equipped and able to open windows if required for fresh air which we like. Breakfast both mornings was very good, all freshly cooked with quality ingredients, no complaints about the service at breakfast time. We had evening... More 

Was this review helpful? Yes
Suzanne R, Sales and Marketing Manager at Hotel Felix, responded to this review

It was a pleasure to read your review and to hear that you had a happy stay. We have noted your comments relating to the set menu that we have included in the special offer that we have been running. This has been raised by other guests and we will ensure that more choice is given in the future, or... More 

Crystal Beach, Texas
Contributor
18 reviews 18 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 27, 2015

Hotel Felixis about a mile or two from Cambridge center, about a 35 minute leisurely walk. There are 52 rooms, one bar and restaurant and no gym on site. The staff seemed hurried, but quite friendly. Not sure if they are understaffed or are having organizational challenges. The rate was about 140 pounds. I would not choose the hotel if... More 

Was this review helpful? Yes
Suzanne R, Sales and Marketing Manager at Hotel Felix, responded to this review

Thank you so much for your honest review and we appreciate the comments that you have made. At the time of your stay, the restaurant was unfortunately understaffed due to two members of the team calling in sick at the last minute. When this happens, it is often difficult to call in replacements. The team did their utmost under the... More 

Nottingham, UK
Senior Contributor
25 reviews 25 reviews
17 hotel reviews
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed March 27, 2015

I visited the Hotel Felix for my best friend's wedding in December. I was staying at the hotel on my own and the staff could not have been more helpful. They carried my bags to and from the car, regularly checked that everything was okay with my room/asked if I needed anything and certainly ensured that the wedding was a... More 

Was this review helpful? Yes
Suzanne R, Sales and Marketing Manager at Hotel Felix, responded to this review

I am so pleased that you had such a lovely time at your friend's wedding and that you enjoyed the comforts of Hotel Felix. Your comments are much appreciated. More 

Banbury, United Kingdom
Contributor
13 reviews 13 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed March 25, 2015

Stayed for 2 nights on a Hotel deal last Thursday/ Friday. Lovely spacious room which was spotless and had all the trimmings. Staff were helpful and pleasant. The evening meal was from the set menu. Ok but not a great choice, three starters ,three mains and three deserts. Tomato soup fine but not something you would expect from a 4... More 

Was this review helpful? Yes 1
Suzanne R, Sales and Marketing Manager at Hotel Felix, responded to this review

Many thanks for your recent review. Whilst you seem to have enjoyed your stay, I am so sorry that you were disappointed with the food and service. You stayed on a special offer which we have been running, which included dinner chosen from a set menu. Your comments regarding the menu have been shared with management of the hotel and... More 

Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed March 24, 2015

Me and my partner stayed here for one night beginning of March. The hotels decor was very clean and colourful with lots of different artwork throughout, bedroom was gorgeous with a big bed and modern bathroom with heated floors!! Unfortunately we did not get a very good night sleep as the hotel was so hot it took us up till... More 

Was this review helpful? Yes
Suzanne R, Sales and Marketing Manager at Hotel Felix, responded to this review

Thank you for your recent review and I am delighted that you enjoyed the comforts of our lovely hotel. It concerns me that you were up into the early hours trying to find the thermostat to turn the heating down in your bedroom. Thermostats are easy to find and are situated on the wall opposite the bed. We have a... More 

London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed March 22, 2015

I booked my stay at this hotel for 2 nights. I selected one of their premier rooms. On the first evening I ordered a room service. I needed something not complicated to eat as I was about to go out. I went for a burger. The receptionist told me that the burger was going to be served without any sauces.... More 

Was this review helpful? Yes 3
Suzanne R, Suzanne Richardson at Hotel Felix, responded to this review

Dear Tomasz, Many thanks for your review. I am so sorry for the delay in responding to you, however I have had to look into the issues you have raised in detail. Firstly, I do apologise for the delay that you experienced with your room service order. Indeed your burger was delivered to your room without any accompanying sauces. There... More 

Contributor
14 reviews 14 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed March 20, 2015 via mobile

We booked an overnight stay via the Amazon Local deals. The hotel, set in its own grounds, is very quiet and has easy access from the Motorway. Throughout our stay all the staff were very pleasant and helpful. Our room was a good size and well equipped, the bathroom in particular was brilliant with both shower cubicle and bath. The... More 

Was this review helpful? Yes 2
Suzanne R, Sales and Marketing Manager at Hotel Felix, responded to this review

Thank you for your recent review. Lovely to hear that you enjoyed your stay at Hotel Felix and appreciated the comfort of our rooms. As you say, Hotel Felix is perfect if you are looking for a quiet location, a short drive from the city centre. More 

Brive-la-Gaillarde, France
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 19, 2015

This is one of the best hotels we have stayed in during the past five years. The room was faultless with bath and proper shower, lovely toiletries and bathrobes, a safe, mini bar (properly stocked) and excellent coffee and tea making kit as well as very comfortable bed. The staff were very friendly, the restaurant was wonderful (for dinner) and... More 

Was this review helpful? Yes 1
Suzanne R, Sales and Marketing Manager at Hotel Felix, responded to this review

I am delighted that you enjoyed your recent stay at Hotel Felix. Your comments are much appreciated and I am pleased that you feel that we offer extremely good value for money. More 

Derby, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 17, 2015

I booked a last minute break at Hotel Felix with the Amazon offer. The reception staff, especially Maria were very, very helpful. The Hotel is set in very pleasant grounds just off the main road so there is no traffic noise to disturb your sleep. The public rooms and our bedroom were all well appointed. Bar and dining room staff... More 

Was this review helpful? Yes 1
Suzanne R, Sales and Marketing Manager at Hotel Felix, responded to this review

I am pleased that you had a pleasant stay and that you enjoyed our peaceful setting. Due to the fact that the hotel is set back from the main road, it is very tranquil and overlooks a couple of college playing fields. Perfect for a good night's sleep. More 

Essex, United Kingdom
1 review
4 of 5 stars Reviewed March 17, 2015

My partner and I spent just one night here; but I wished I had booked at least one more night! Our room was very spacious and clean, with a large and luxurious bathroom. An amazingly powerful shower, soft toweling bathrobes and sumptuous toiletries from the The White Company added to the finishing touches. All of the staff were very friendly... More 

Was this review helpful? Yes
Suzanne R, Sales and Marketing Manager at Hotel Felix, responded to this review

I am so pleased that you enjoyed your recent stay and your comments are much appreciated. More 

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