We booked our wedding reception at the Holiday Inn, Lakeview Cambridge. As part of the package was given a family room the night before wedding for bridesmaids and bride. the room had 2 double beds and a "seating area" . The room, although basic was very clean and comfortable. We needed extra sheets and towels for our travel cot and...
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It is lovely to hear that you enjoyed your stay with and would recommend us to others. At the Holiday Inn, Cambridge, we pride ourselves on delivering nothing but the highest customer service, and it is wonderful to know the team were helpful to you, throughout your stay.
We...
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My wife and I had an incredibly nice overnight stay. It was so refreshing to find friendly and helpful staff. Their attitude was excellent.
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Thank you for your feedback.
We are pride ourselves in being a family friendly hotel, and strive to cater for all guests needs. Its is very satisfying to know that we delivered to your expectations and your stay was enjoyable.
We look forward to welcoming you back.
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My family and friends stayed here for a long weekend in Cambridge and Ely. Ideally suited for those with a car who want to visit other parts of the Cambridgeshire country.
10 min from the city centre by car, very easy drive in.
Roomsw: clean floors and beds; choice of soft, firm and medium pillows; clean bathroom with new shower...
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Thank you for your feedback.
We welcome all comments and its lovely to hear you enjoyed your stay with us. We are situated in a prime location, for many attractions around Cambridgeshire.
The pool has recently undergone a refurbishment, offering a great space for families and other guests to swim and relax.
We are also lucky enough to be able...
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Rooms are clean and feel new, but like other Holiday Inns don't have much character. The gym is well equipped and have plenty of machines and TVs. Pretty quiet and there's grassland with cows up front. Our room was on the second floor about 100m walk from reception. Not easy to get to when you have luggage and there are...
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Thank you for your feedback.
It was nice to hear your comments on our Spirit health club. The gym and pool are popular areas for guest staying with us.
The surroundings of the hotel, offer pleasant walks around the lake and pony paddocks.
Our team are always on call to help with luggage, we have a number of trolleys at...
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We were seven in a family party, staying overnight so we decided to eat in the restaurant. We wished we hadn't. Service was far too slow - it took an hour for our first course to arrive, and when it did the food wasn't as ordered. And it didn't all come at once, and one of our party was left...
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Dear Ian,
Thank you for your feedback, i can confirm that this matter has been dealt with directly by me a couple of days ago, after being flagged that the Duty Manager did not hand this over prior to his annual leave commencing.
I apologise for the delay and inconvenience that your complaint was not dealt with sooner, however your...
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Stayed here due to it's proximity to Histon Football Ground which is just 1/2 mile from the hotel. Suited our needs there were 9 of us altogether. Check in was a little slow but we were very early and were grateful our rooms were actually ready for us, which was a bonus.
Room was very comfortable with all you could...
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Dear Guest,
Thank you for your feedback regarding your recent stay with us.
I am pleased that you expreience lived up to expectattions, and you found us useful for visitng Histon FC.
I apologise that you found the 1-10 question embarrassing, however we have found it has given us great insight into guest expectations, allowing us to improve our guest...
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Stayed here last in 1993 so it's probably changed a bit since my fading memories from then. The location hasn't, though, so if you don't have a car you'll need to rely on a £10 taxi into town or you could buy a £3.70 day tripper on the bus. But beware - the bus stop is hidden in a side...
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Dear Guest,
We are sorry to hear that you were unwell during your visit with us. It is a shame that this was not brought to our attention, as we take all allegations very seriously.
Regarding the prices of wine, i can understand that the prices seem strange at the moment, this is due to the VAT increase, and should...
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Although the staff try very hard at this hotel to make you welcome good and check you are ok, the hotel is tired and in need of a refresh in the basic roroms. The restaurant is closed on a Sunday night and the bar food is basic and feels very microwave and frozen to oven.
Breakfast is ok and a...
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Dear Guest,
Thank you for your feedback regarding your recent stay.
Although we would prefer not to close the restaurant on Sunday nights, sometimes we are required to due to low occupancy levels.
We do offer the restaurant menu in the lounge on these occassions, along with the regualr lounge menu and room service is available.
I can confirm that...
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we stayed at the hotel for only two nights .a warm welcom.room was clean .food was good but only a small problem on the first night which was sorted out.staff was very helpful and friendly.
the menu print was small could have been bigger but the staff offered to read menu out to me.(they did say a new menu with...
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Thank you for taking the time to respond so positively on Tripadvisor , At Holiday Inn Cambridge we ensure that we put the guest at the heart of everything that we do. I hope that you will come back and stay with us the next time you visit Cambridge.
Kind Regards
Wayne Morris
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I recently stayed with a friend and our children in two rooms. The location of the hotel is great, ample parking and close to buses/park and ride for Cambridge. It has a very nice reception area. All the staff we spoke to were helpful and a couple very chatty and friendly which was lovely.
Our children enjoyed the pool, the...
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Thank you for taking the time to respond on Tripadvisor its important that we gain customer feedback . And with such positive comments about the hotel i can only say that we will continue to invest in the property and the teams to ensure we deliver outstanding service. I do hope the next time you visit Cambridge you will choose...
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