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BEST WESTERN PLUS The Gonville Hotel

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Gonville Place, Cambridge CB1 1LY, England
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BEST WESTERN PLUS The Gonville Hotel
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BEST WESTERN PLUS The Gonville Hotel
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943 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Wigton, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Having just got back from another lovely experience at the Gonville in Cambridge, I can really recommend this hotel. Not only is it in a fabulous location in the centre of Cambridge opposite Parker's Piece, the staff are always so friendly and can't do enough to help. Ibrahim has been there as long as I have been visiting Cambridge for... More 

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needham market
Level Contributor
99 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
4 of 5 stars Reviewed 1 week ago

Cambridge is not cheap and good accommodation is hard to find, but the Gonville is up to the job, the rooms are as you would expect clean and comfortable and quiet.We were met by a charming young man on reception and this was the highlight of the week end, the friendly staff who helped my partner when her credit cards... More 

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Christopher O, General Manager at BEST WESTERN PLUS The Gonville Hotel, responded to this review

Dear crackermean Thank you so much for your review, we really value your comments. We are always looking at the prices we charge to ensure that they are in line with similar properties in Cambridge and believe that although we may not be cheap we do offer fantastic quality and value. Please accept my apologies for your breakfast being a... More 

Durham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 1 week ago

We have just spent four nights at this hotel. It is convenient for the railway station and for getting into Cambridge to see the tourist attractions. The room was pleasant with efficient air conditioning, a safe, comfortable beds and en suite facilities. On the negative side there are neither wardrobes nor drawers for storage. Considering the upheaval caused by the... More 

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Christopher O, General Manager at BEST WESTERN PLUS The Gonville Hotel, responded to this review

Dear Fas11 Thank you so much for taking the time to leave your review, we are pleased that you found the hotel to be well located in the centre of Cambridge and easy to get to all the attractions and station. I am pleased to say that the work on the kitchens are now complete and we are now operating... More 

Esher, Surrey
Level Contributor
112 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We were made very welcome. Although the kitchens are being upgraded so the chef & team are in Portacabins we had an excellent lunch of delicious crab cakes followed by fish and chunky chips. the new kitchens will open next week & we will certainly come back. OK but not the best for disabled. a shame that the front door... More 

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Christopher O, General Manager at BEST WESTERN PLUS The Gonville Hotel, responded to this review

Dear IsofEsher We are delighted that you had a great stay with us, thank you for your review. I am very pleased to say that our Kitchen is now complete and back into full operation which is great news indeed. I am pleased that you were still able to have an excellent lunch though with the temporary kitchen, it was... More 

Lapta
Level Contributor
122 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed at this hotel, as a group of six, in mid September 2014, to provide my husband with the opportunity to return to his old Cambridge College and spend quality time with members of his family he saw only once or so a year. My husband was terminally ill, with a few weeks left to live after having been... More 

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Christopher O, General Manager at BEST WESTERN PLUS The Gonville Hotel, responded to this review

Dear Judith H, Thank you so much for your 5 star review, we were so pleased that you had a great time with us last September with your husband and you were able to return to his old College and spend time with family. We are sorry to learn that he was terminally ill and hope that we were able... More 

Level Contributor
25 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Since I was lecturing at a Cambridge over the weekend, I was offered a room there, but after previous experiences with nasty rooms at UCLA, I decided to rely on a brand I knew, Best Western, especially since this was rated as a "Plus" experience--but super expensive, AND not really well located. The breakfast was really a let down since... More 

Was this review helpful? Yes 5
Christopher O, General Manager at BEST WESTERN PLUS The Gonville Hotel, responded to this review

Dear virgina c We find your comments to be very offensive and dishonest! You have failed to mention what actually happened. As explained to you at the time we will not tolerate abusive behaviour towards other guests staying in the hotel or team members. I would like to point out that it was your mess we cleaned up and nothing... More 

Manchester, England, United Kingdom
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Clearly this hotel relies on expense paid stays. It is NOT practical for anyone with more than an overnight bag...there is little or no storage space in the rooms. If you have to pay for your own accommodation, leave this place well alone. It's adequate, but not worth the money unless you're on expenses. Our experience was made far worse... More 

Was this review helpful? Yes 1
Christopher O, General Manager at BEST WESTERN PLUS The Gonville Hotel, responded to this review

Dear David L Firstly please accept my apologies for not exceeding your expectations. I can assure you that we don’t rely on expense paid stays as you may suggest, the problem we have experienced is that some guests book via a third agent on single occupancy rate and then expect a double room for two people. In such a rare... More 

Durrington, United Kingdom
Level Contributor
46 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Unfortunately the Gonville wasn't showing at its best when we visited because of refurbishment. The kitchens were in a temporary portacabin which restricted what was on offer and the quality. Although we had breakfast in the hotel (hugely over priced and very restricted) we decided not to eat there in the evenings. The staff were very friendly but things were... More 

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Christopher O, General Manager at BEST WESTERN PLUS The Gonville Hotel, responded to this review

Dear Susan P, Thank you for taking the time to leave your review, please accept my sincere apologies for not exceeding your expectations during your recent visit. I am delighted to say that our new state of the art Kitchen will be complete and in operation by the end of next week and back to our full new menu. I... More 

Seattle, Washington
Level Contributor
51 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We arrived in Cambridge during a heat wave - low 90's and high humidity. Thankfully, our room had air conditioning which made our stay very restful. Our room had a very comfortable bed and new shower. The hotel is centrally located allowing easy walking access to the City. Breakfast buffet was extensive - hot and cold selections. The hotel is... More 

Was this review helpful? Yes 1
Christopher O, General Manager at BEST WESTERN PLUS The Gonville Hotel, responded to this review

Dear Notnab, Thank you for your great review, we thought it best to run all the air conditioning in all our rooms before our guests arrived so that it would give the room a chance to cool down and create a nice environment for when you walked in. I was pleased to see that you liked our beds, ensuring our... More 

Torbay Devon, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

This hotel is ideally situated in Cambridge. Very easy walks to the city centre, university buildings, the river and punts and the parks. I stayed on business and was sorry to leave after one night, so I will definitely go back for a holiday. The staff were very attentive, helpful, friendly and polite. Faultless service and comfortable spacious room.

Review collected in partnership with Best Western GB

Was this review helpful? Yes 1
Christopher O, General Manager at BEST WESTERN PLUS The Gonville Hotel, responded to this review

Dear A C Wow thank you so much for your 5* review, we are always so pleased to get these. We are delighted to see that the service was faultless and that you enjoyed the comfort of your room. We are investing a lot in our team with some very creative training by Beyond Theory which we are pleased to... More 

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