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Hilton Cambridge City Centre

Certificate of Excellence
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20 Downing Street, Cambridge CB2 3DT, England (Formerly Cambridge City Hotel)
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1 room 1 adult
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Hilton Cambridge City Centre
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54 Reviews from our TripAdvisor Community

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Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

Stayed here for one night. The hotel and the room were pretty decent, and normally we would have been quite pleased with it, but we were disappointed because we were expecting more from a Hilton hotel. The single most important factor for us when rating a hotel is the bathroom. Although the bathroom we got was quite clean, the shower... More 

Helpful?
Thank Schyan Z
Richard F, General Manager at Hilton Cambridge City Centre, responded to this review

Dear Schyan Z, Thank you for your review. Your comments, both the great and not so great have been shared with all my team for review. I am glad to hear that you enjoyed your overall stay, and I am sorry to hear the shower pressure was an issue. This is certainly not something that has been mentioned before by... More 

Horsham, United Kingdom
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Wonderful central location. Welcoming helpful staff. Valet car parking was very efficient. Lovely spacious room with comfortable king bed. Spotlessly clean and well appointed with quality toiletries, bathrobes, slippers, etc. Delicious breakfast. Would definitely return to this hotel.

Helpful?
1 Thank Louise M
Richard F, General Manager at Hilton Cambridge City Centre, responded to this review

Dear Louise M, Thank you for taking the time to post your review on Tripadvisor.com following your earlier stay with us. I was delighted to learn that you found our unrivalled location an ideal base for your visit. I was so glad to read that you had such a positive and enjoyable stay at our hotel. Our paramount aim is... More 

Stockholm
Level Contributor
71 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This hotel recently became a Hilton, but I stayed before this change of ownership. The hotel already had a somewhat 'sterile' atmosphere of a business chain hotel, but I'm sure some things have changed. The lobby area is bright and large, with an adjoining restaurant and a bar - all very newish. The reception staff was not overly friendly, and... More 

Helpful?
Thank roamingmatt
Richard F, General Manager at Hilton Cambridge City Centre, responded to this review

Dear roamingmatt, Thank you for your detailed review. All comments about our hotel, good & not so good are invaluable to us. Without feedback we are weaker in our quest to provide consistent 'excellent hospitality, care & service'. I am sorry you felt your experience was not as good as you hoped, although I disagree that we lack personality and... More 

Helsinki, Finland
1 review
4 of 5 stars Reviewed 4 days ago NEW

Hotel has very good location, nice staff, helpful concierge and good facilities. Breakfast average for the hotel standing. Very good check in/out experience. It would need to renew a little all around since I had the impression that the hotel was a little old; there are Hilton Hotels where you have the impression that all is brand new. I told... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Alberto S
Richard F, General Manager at Hilton Cambridge City Centre, responded to this review

Dear Alberto S, Thank you for taking the time to post your review on tripadvisor.com following your recent visit to the Hilton Cambridge City Centre. I was delighted to note that you enjoyed your stay at the hotel, and in particular our location and facilities. Please be assured that I have passed your very kind comments to all staff concerned.... More 

Wokingham, England, United Kingdom
Level Contributor
81 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

I stayed for 1 night with my girlfriend. Bed was large and comfortable, room bright and nicely decorated. Staff very friendly and helpful. Parking is available but costs £22/day. Incredibly, that's cheaper than the adjacent municipal multi-storey car park. Breakfast is nice without being exceptional. One disappointment - the room didn't have a proper walk-in shower, instead you had to... More 

Helpful?
1 Thank John A
Richard F, General Manager at Hilton Cambridge City Centre, responded to this review

Dear John A, Thank you for taking the time to write your review of the Hilton Cambridge City Centre. I was delighted to hear you and your girlfriend enjoyed a comfortable stay, and found the team helpful and friendly. Parking is obviously at a premium in the City Centre and we feel our convenient location outweighs any charge we need... More 

Norwich, England, United Kingdom
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 1 week ago NEW via mobile

My husband and I decided on a trip away to Cambridge for the weekend, we picked this hotel due to it being situated right next to The Grand Arcade, great for shopping! The room was modern & clean as was the bar, we quite happily enjoyed sipping a couple of drinks in one of the many comfy chairs. All staff... More 

Helpful?
1 Thank Vicky R
Richard F, General Manager at Hilton Cambridge City Centre, responded to this review

Dear Vicky R, Thank you for taking the time to post your review on tripadvisor.com following your recent visit. I was delighted to note that you enjoyed your stay at the hotel, and in particular location and team responsiveness. Please be assured that I have passed your very kind comments to all staff concerned. With thanks once again and I... More 

Yokohama, Japan
Level Contributor
3 reviews
4 of 5 stars Reviewed 1 week ago

Good location in central Cambridge, though you'd be wise to use a car navi system to find the place down the little one-way streets. Car parking via valet service after your have checked in. Good clean rooms with usual Hilton toiletries and lovely soft towels, but no 24hr room service or minibar, so can't comment on the food. Staff helpful... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Richard B
Richard F, General Manager at Hilton Cambridge City Centre, responded to this review

Dear Richard B, Thank you for taking the time to post your review on Tripadvisor.com following your earlier stay with us. I was delighted to learn that you found our unrivalled location an ideal base for your trip and that you found the wifi easy to navigate. I noted your comment regarding the room service and wanted to let you... More 

Bedford, United Kingdom
1 review
1 of 5 stars Reviewed 1 week ago

Friday before Christmas and I was at the HCCC for dinner, including a room for the night. The place was full to the seams, the hotel bars heaving (in a good way mind). Wanting a quiet pint to myself before the hustle and bustle started, I decided to head to the ground floor and try Quinns Bar. I opened the... More 

Helpful?
Thank william t
Richard F, General Manager at Hilton Cambridge City Centre, responded to this review

Dear William t, Thank you for your detailed review. All comments about our hotel, good & not so good are invaluable to us. Without feedback we are weaker in our quest to provide consistent 'excellent hospitality, care & service'. However, I'd like to correct your review, by stating that although Quinn's Irish Pub is located adjacent to the Hilton Cambridge... More 

Belfast, United Kingdom
Level Contributor
53 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 1 week ago

My heading says it all: Excellent location, Very comfortable bed, Spacious bedroom, Friendly reception staff, Bad service for breakfast. Breakfast service was very slow. I made a complaint to the hotel staff who took my complaint seriously. They offered me a small compensation for the hassle (my breakfast which i booked as room service did not arrive -stressful). I hope... More 

Helpful?
1 Thank smurf-DAWG
Richard F, General Manager at Hilton Cambridge City Centre, responded to this review

Dear smurf-DAWG, Thank you for taking the time to write your review of the Hilton Cambridge City Centre. I was delighted to hear you enjoyed a comfortable stay in our spacious bedroom, however was sorry to hear of the breakfast incident. Please be assured I am looking into this with the team. I hope that we may get the opportunity... More 

Bushey, England, United Kingdom
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Me and my sister stay here twice a year to catch up and relax! The rooms are lovely and location is fantastic! Right near the shops, bars and restaurants. We always enjoy our get away and go home back to hectic family life totally relaxed! Can't wait until our next visit 😀

Helpful?
1 Thank Sarah P
Richard F, General Manager at Hilton Cambridge City Centre, responded to this review

Dear Sarah P, Thank you for taking the time to post your review on tripadvisor.com following your recent visit to the Hilton Cambridge City Centre. I was delighted to note that you enjoyed your stay at the hotel, and in particular our location to all the shops, bars & restaurants. Please be assured that I have passed your very kind... More 

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