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All 35 Cambridge hotels »

Crowne Plaza Hotel

4.0 of 5
Downing Street, Cambridge CB2 3DT, England
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Crowne Plaza Hotel
Ranked #9 of 35 hotels in Cambridge
3.5 of 5 stars 361 Reviews
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361 reviews from our community

What travelers say about this hotel
  • Valet parking(24)
  • Great location(14)
  • Double beds(11)
  • Very clean(5)
  • Holiday inn(5)
  • Car park(3)
Traveler rating
    79
    131
    71
    56
    24
Only show reviews for Family (53) | Couples (121) | Business (84)
Date Rating
london
Top Contributor
53 reviews 53 reviews
Reviews in 30 cities Reviews in 30 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed May 22, 2012 NEW

the location is excellent, right in the centre next to all the colleges and marvellous architecture and historic sites and the bed and sleep quality was very good. for a one night stay. the staff were lovely and it's just fine but... it was very expensive £220 a double without breakfast and one might have expected the little details to... More

Was this review helpful? Yes
angela chapman, Guest Relations Manager at Crowne Plaza Hotel, responded to this review
May 23, 2012

Dear LondonWiggies - Thank you for taking the time to post your feedback on your stay here at the Crowne Plaza Cambridge. Please be assured, your comments are duly noted and taken on board. Thank you also for your kind comments on our team. With thanks again for your time and comments. Kind regards Angela Chapman More

2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed May 20, 2012 NEW

Experience at the Crowne Plaza lounge/bar was very good but the staff at the lounge/bar added excellence to our experience with their service... All staff were very good, but IVAN who served us was top-notch. And i believe anybody who visits Cambridge should go to Crowne Plaza for the Afternoon Tea. More

Was this review helpful? Yes
angela chapman, Guest Relations Manager at Crowne Plaza Hotel, responded to this review
May 21, 2012

Dear Ampili - Thank you for taking the time to post your feedback on your afternoon tea experience and for awarding us full marks on your stay - truly appreciated. Thank you too for your kind comments about our team, especially Ivan. Kind regards Angela Chapman More

High Wycombe, England
Top Contributor
87 reviews 87 reviews
Reviews in 51 cities Reviews in 51 cities
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed May 20, 2012 NEW

Booked this hotel with a group of friends to celebrate a birthday. we picked it as it had a goiod write up and the location was good. The staff at reception were lovely, very helpful. we got there before our room was ready but they let us leave our stuff so we could go out and explore. we had requested... More

Was this review helpful? Yes
See 2 more reviews by fsba20 for Cambridge
angela chapman, Guest Relations Manager at Crowne Plaza Hotel, responded to this review
May 21, 2012

Dear fsba20 - Thank you for your posting feedback and awarding us full marks - appreciated. Delighted to hear that you all enjoyed your stay and found our customer service satisfactory along with our great breakfasts. Cambridge is a great City, whatever the reason for the visit and e look forward to welcoming you and your friends back to the... More

Plymouth, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed May 18, 2012

An excellent hotel where the Reception Staff bent over backwards to make our stay hassle-free and welcoming. We were in Cambridge for 2 nights in order to visit our eldest daughter, who lives and works in Bermuda, whilst she underwent an operation in the Spire Lea Hospital. They allowed her to check in very early after a long flight from... More

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angela chapman, Guest Relations Manager at Crowne Plaza Hotel, responded to this review
May 19, 2012

Dear Shipwright1 - Thank you for posting your feedback. Your comments on our team, especially the Reception staff, are appreciated - thank you. It is always a worrying time when a family member is having surgery and we wish your daughter a speedy recovery. With thanks again for your time and feedback. Kind regards Angela Chapman More

Norfolk, UK
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 14, 2012
2
people found this review helpful

Couldn't ask for a better location. The beds were the comfiest I've ever found in a hotel and it was also very quiet. Staff were efficient and friendly. Room was clean and tidy as was the rest of the hotel. Didn't have breakfast in the hotel as it wasn't included in the price and although we could have paid extra... More

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angela chapman, Guest Relations Manager at Crowne Plaza Hotel, responded to this review
May 15, 2012

Dear aliC67 - Thank you for taking the time to post your feedback on your stay here at the Crowne Plaza. I was delighted to read that you enjoyed your stay and found our standards and service to your complete satisfaction. With thanks again for your time and feedback. Kind regards Angela Chapman More

Essex, England
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 13, 2012

I had an overnight stay with my husband on 12th May with family celebrating a 60th birthday. The valet car service was a first experience for me and was fantastic. Nicholas our concierge was so helpful and friendly and took care of us as we checked in. The reception staff were very friendly too and made us feel so welcome.... More

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angela chapman, Guest Relations Manager at Crowne Plaza Hotel, responded to this review
May 15, 2012

Dear SueEssex44 - I know that I have already responded to you for your feedback on your recent stay. However, I wanted to say 'thank you' for also posting your comments on TripAdviosr - much appreciated. Kind regards Angela Chapman More

Hong Kong, China
Contributor
13 reviews 13 reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 11, 2012

This hotel is centrally located in Cambridge. We had a room with 2 double beds and were very comfortable. I would recommend the hotel as it provided a good level of comfort for the price. I booked the room via the Internet and service was very efficient, although no breakfast included in the price. More

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angela chapman, Guest Relations Manager at Crowne Plaza Hotel, responded to this review
May 15, 2012

Dear Joyce W - Thank you for posting you comments on TripAdvisor. All guest feedback is shared with the team. We are very fortunate to be in such a central location. Thank you too for recommending us to other TripAdvisors. Kind regards Angela Chapman More

London, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 7, 2012

Staying at the Plaza at Cambridge has been a very good experience. The hotel is central, rooms are spacious and comfortable. The windows of most rooms face the inner courtyard which means that the views are not great but the noise level is low. We were made welcome with free spring water and snack. The hotel staff was attentive and... More

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angela chapman, Guest Relations Manager at Crowne Plaza Hotel, responded to this review
May 15, 2012

Dear Evengalus - Delighted to read that you had a 'very good inexperience. Your feedback is greatly appreciated. Thank you too for recommending the Crowne Plaza Cambridge to fellow travellers. Kind regards Angela Chapman More

Nottingham, United Kingdom
1 review
2 of 5 stars Reviewed May 7, 2012

For a 4 star hotel this is poor. Rooms are tired, missing grout, lack of towels, very poor TV, uncomfortable bed. Parking expensive and given cost of room stay is very poor value for money. Saving grace is the breakfast which is excellent. Stayed here a few times because of its central location but will now look elsewhere. Bar unable... More

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angela chapman, Guest Relations Manager at Crowne Plaza Hotel, responded to this review
May 17, 2012

Dear FTG1513 - Thank you for posting your feedback on your recent stay. I was disappointed to read that you hadn't enjoyed your stay on this occasion. I apologise for the shortfall in service in the Lounge Bar. Your comments are taken on board and the necessary action taken. Thank you again for your time and comments. Kind regards Angela... More

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5 of 5 stars Reviewed May 5, 2012

Rooms very comfortable, location central, staff exceptionally welcoming and friendly, and Fiona always very helpful at breakfast. I have stayed there regularly since 1995, J Binns More

Was this review helpful? Yes
angela chapman, Guest Relations Manager at Crowne Plaza Hotel, responded to this review
May 17, 2012

Dear James B - Thank you for posting your feedback on your stay here at the Crowne Plaza Cambridge. Your comments are truly appreciated. Thank you too, for being a 'regular' guest. We very much look forward to welcoming you back before too long! Kind regards Angela Chapman More

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Additional Information about Crowne Plaza Hotel

  • Crowne Plaza Cambridge
  • Crowne Plaza Hotel Cambridge
Address: Downing Street, Cambridge CB2 3DT, England
Price Range: $$

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Crowne Plaza Hotel
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