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Cambridge City Hotel

4.0 of 5 20 Downing Street, Cambridge CB2 3DT, England
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Cambridge City Hotel
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Cambridge City Hotel
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1,014 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Cambridge, United Kingdom
1 review
2 of 5 stars Reviewed yesterday NEW

I booked to have afternoon tea here to see if it would be a good place to take my mum for mothers day. Firstly the 'lounge' is the former pub Quinns that the hotel is attached to. The decor has not been changed and they still have the pub signs up. The sandwiches were stale, and the staff were extremely... More 

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Bedford, United Kingdom
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed yesterday NEW

Me and my wife stayed at the Cambridge City Hotel over the weekend and I must say the improvement from our first stay back in May 2014 was immense. We stayed in one of the newly refurbished executive rooms which was stylishly decorated and modern, but most importantly clean and comfortable, with a large king size bed. I am usually... More 

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Nottingham
Senior Contributor
33 reviews 33 reviews
15 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed yesterday NEW

First class hotel in a perfect city centre location being ideal for business or pleasure... Location Easy to find - I walked easily to it from the station in about 15 mins - otherwise about £5 in taxi - but take the walk and enjoy the build up of the city. Only 5 minute walk to the main sights, colleges,... More 

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Stevenage, United Kingdom
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Brought my wife here for a birthday getaway to visit the lovely city of Cambridge. Emailed the staff beforehand to tell them this, & they kindly gave us an upgrade. They also rang to check that I knew there was refurbishment work happening (barely noticed) & check I'd be OK in the hotel as I'm recovering from knee surgery. The... More 

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Winchester, United Kingdom
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We visited Cambridge for our 10th Wedding Anniversary with the aim of having a busy but relaxed stay. The hotel while going through refurbishment worked hard to prevent this having an impact on our stay. There is no doubt that once concluded it will be very impressive. The rooms were comfortable and the breakfast excellent. Being central getting to all... More 

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Darryl H, General Manager at Cambridge City Hotel, responded to this review

George - Thank you for sharing your recent experience of Cambridge City Hotel. We are pleased that your stay was a really good one and that the refurbishment didn't cause you too much inconvenience on this occasion. Kind regards Darryl More 

1 review
5 of 5 stars Reviewed 4 days ago NEW

Although refurbishment was taking place during my stay I found the staff were very helpful, efficient and pleasant. It was Valentine's weekend and extremely busy but the staff worked very hard to accommodate guests during this time of upheaval and disruption going on in the hotel.

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Darryl H, General Manager at Cambridge City Hotel, responded to this review

Jan - Thank you for your kind review. We are delighted to read that the team ensured your stay was a good one. I am also pleased to advise that the entrance lobby, reception and restaurant are all now back and looking fantastic. We look forward to the pleasure of welcoming you back again in the near future. Kind regards... More 

Eye, United Kingdom
1 review
3 of 5 stars Reviewed 5 days ago NEW

as an older solo lady I found it difficult to find my way round due to 3 different layouts in 4 days.Also a lot of walking required and a flight of stone steps to get out. Breakfast was disappointing for 4star hotel. Room and location excellent. I feel its more for business people than older people wanting a holiday,

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Darryl H, General Manager at Cambridge City Hotel, responded to this review

Angela - I was sorry to read that your visit was less than ideal and wish to apologise for the temporary access challenges you encountered during your stay. Your booking coincided with a key part of the project which included the refurbishment of both access lifts and whilst we did our very best to ensure disruption was kept to the... More 

Peterborough
Top Contributor
124 reviews 124 reviews
52 hotel reviews
94 helpful votes 94 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

A bit late posting this review but we were at my nephews wedding at the hotel and we were very impressed. Sam Mason was very helpful with our elderly father who is not very mobile. The bar area is nice and the food and service during the meal was excellent. Many family members stayed and we're pleased with their rooms... More 

Was this review helpful? Yes
Darryl H, General Manager at Cambridge City Hotel, responded to this review

Adders - Thank you for your kind feedback following your nephews earlier Wedding. Delighted to read that everyone enjoyed themselves and found the hotel team accommodating and the bedrooms comfortable. Kind regards Darryl Holdnall More 

England, United Kingdom
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 1 week ago

I used to like this hotel a lot, until quite recently. I have to visit Cambridge for work purposes quite regularly and the Cambridge City Hotel has always been my first choice. Central location, friendly staff, good facilities, it ticked all the boxes. However, in recent months something has changed. It's very easy to just blame the 'significant' renovations that... More 

Was this review helpful? Yes 2
Darryl H, General Manager at Cambridge City Hotel, responded to this review

Peter - I extremely am sorry to learn that your latest visit to Cambridge City Hotel was let down by our refurbishment project. We were delighted to reopen the entrance lobby, reception and restaurant this week and I am unsure if this was the case on your latest stay with us. As you will be aware, all of the bedroom... More 

1 review
5 of 5 stars Reviewed 1 week ago

The hotel was currently under renovations in the restaurant but the bar was still open to eat and drink. You could only hear the noise from the renovations if you were sitting near the elevators, other than that we never heard them. The staff were perfectly friendly and more than happy to help with anything we asked. They were really... More 

Was this review helpful? Yes
Darryl H, General Manager at Cambridge City Hotel, responded to this review

Delighted to read you had a great stay with us. We look forward to welcoming you back to Cambridge soon. Regards - Darryl More 

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Additional Information about Cambridge City Hotel

Address: 20 Downing Street, Cambridge CB2 3DT, England
Phone Number:
Location: United Kingdom > England > Cambridgeshire > Cambridge
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Cambridge City Hotel 4*
Number of rooms: 198
Reservation Options:
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Also Known As:
Crowne Plaza Cambridge
Crowne Plaza Hotel Cambridge
Hotel Style:
#3 Luxury Hotel in Cambridge
#7 Business Hotel in Cambridge

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