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Cambridge City Hotel

Certificate of Excellence
Hotel website
20 Downing Street, Cambridge CB2 3DT, England
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Cambridge City Hotel
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1,126 Reviews from our TripAdvisor Community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (241)
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Philadelphia, Pennsylvania
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed yesterday NEW

Recent three day stay at this business traveler oriented hotel. Great location, close to sights and restaurants. Rooms and service were average, although the concierge was great at ensuring that taxis were available if requested in advance.

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1 review
5 of 5 stars Reviewed yesterday NEW

The hotel really is the only hotel to use in Cambridge. Can't wait to get back. Rooms clean well equipped public areas good bar staff great. The location is superb close to some good places to eat and drink. The experience starts with valet parking everyone was so friendly the your car comes back to you at the end of... More 

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Richmond North Yorkshire
Top Contributor
315 reviews 315 reviews
58 hotel reviews
269 helpful votes 269 helpful votes
3 of 5 stars Reviewed 2 days ago NEW via mobile

Great location and with very useful valet parking... The room was quiet and very clean... But.... One choice of very ordinary tea....plastic shower curtain unimpressive ... Smacks of corner cutting cheapness... The breakfast was very average. Lots of tinned fruit and melon... Some fresh fruit but not a great choice.... Very average coffee verging on poor....service not sharp...crowded dining room... More 

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Darryl H, General Manager at Cambridge City Hotel, responded to this review

Thank you for taking the time to share your comments following your recent stay with us. We appreciate your thoughts on the tea provision in the bedrooms and you will be pleased to hear that our fruit selection at breakfast has already been improved. Your feedback will be discussed with my management team and we will continue to work hard... More 

Halifax, United Kingdom
Reviewer
5 reviews 5 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed here for just one night, but wished it could have been longer. From the moment we arrived we were impressed with the friendly efficient service, from the valet parking, reception check in and the restaurant; all excellent. Great food in the restaurant, best scallops ever!! Self service breakfast open till 11am on Sunday - priceless. Large room was... More 

Was this review helpful? Yes
Darryl H, General Manager at Cambridge City Hotel, responded to this review

Paul - Thank you for sharing your recent experience. Delighted to see that the scallops on the new summer menu hit the spot and I will pass on your comments to Sam and our Head Chef. Thank you once again and we hope to welcome you back to Cambridge in the near future. Kind regards Darryl Holdnall More 

Norwich, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Excellent location and a very clean and tidy hotel. Staff were friendly and attentive and the hotel had obviously been refurbished. One small negative was the lack of bar staff but nothing that ruined the stay and also it's a little hard to find with the restricted areas around Cambridge. Only other feedback is that the hotel need to add... More 

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Darryl H, General Manager at Cambridge City Hotel, responded to this review

RDGS - Thank you for sharing your review. We look forward to welcoming you back again on a future occasion. Kind regards Darryl Holdnall More 

Senior Contributor
23 reviews 23 reviews
10 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This hotel is what dreams are made of 😃 Two of us stayed in one of the executive rooms whilst visiting Cambridge. The location of the hotel is excellent, close to shopping & the history of Cambridge... Sightseeing bus is a very short walk away. The bed was pure luxury, so comfortable, fresh & clean... I had trouble getting out... More 

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Darryl H, General Manager at Cambridge City Hotel, responded to this review

Lyndsey - Thank you for sharing your experience and we are delighted to read you had a brilliant stay. We look forward to welcoming you back in the near future. Kind regards Darryl Holdnall More 

Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Booked this hotel based on location for a last minute visit to Cambridge. We were not disappointed. Check in process was handled very efficiently and we were given a room with an atrium view. For a longer stay an exterior room view would have been beneficial but for a single night it was fine. Room was extremely spacious and clean... More 

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Darryl H, General Manager at Cambridge City Hotel, responded to this review

Jim - thank you for your feedback. We are pleased to read you had an enjoyable stay and look forward to welcoming you back again in future. Kind regards Darryl Holdnall More 

Welwyn
Top Contributor
112 reviews 112 reviews
6 hotel reviews
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This is not the sort of hotel in which I have stayed since I retired a decade ago. Our room was very comfortable, well furnished and spacious with two double beds and satellite TV . Very nice bathroom. Good lighting including dinky directional reading lights which was good for me as I enjoy a read while my wife sleeps. The... More 

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Darryl H, General Manager at Cambridge City Hotel, responded to this review

Thanks you for sharing your experience. We hope to have the pleasure of welcoming you back again on a future occasion. Kind regards Darryl Holdnall More 

Munich, Germany
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The hotel offers an excellent location in the city centre and is also close to the train station (10 min walk). I stayed one night (solo) from Sun to Mon and paid 135 GBP including breakfast. For this rate I would stay there again. There were a few issues with my room when I arrived (missing TV remote, A/C not... More 

Was this review helpful? Yes
Darryl H, General Manager at Cambridge City Hotel, responded to this review

Thank you for sharing your experience of our hotel. We are pleased to read that the overall stay was a positive one. I am sorry that your room did not have a window overlooking the street side of the building, although I am sure our reception team would have done their best to accommodate such a request had one been... More 

London, United Kingdom
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW

The staff at the hotel were all helpful and lovely to deal with. Having paid £225 per night (and that is with a 25% discount!) we expected luxury, that was not what we got. The website pictures paint a different picture and show you Neals Yard bathroom products but the room contained only cheap, tiny B&B type bottles, the tea... More 

Was this review helpful? Yes 1
Darryl H, General Manager at Cambridge City Hotel, responded to this review

Wilder - Thank you for your feedback and for sharing your views on the room view and amenities. Unfortunately your stay was during a very busy period,hence the rate on the first night of your stay being higher than the second night. The executive bedrooms have an enhanced in-room package including White Company or Neal's Yard products and a broader... More 

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