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Cambridge City Hotel

Certificate of Excellence
Hotel website
20 Downing Street, Cambridge CB2 3DT, England
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Cambridge City Hotel
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1,190 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (250)
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    (351)
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Gravesend, United Kingdom
Level Contributor
68 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I had previously stayed here when it was run by a different hotel chain but when I was returned I was very happy it was just as good as before. Lovely staff, breakfast was fantastic, rooms very clean and had all of the mod cons, a great place to stay. The gym was a bit of a let-down though and... More 

Was this review helpful? Yes
Darryl H, General Manager at Cambridge City Hotel, responded to this review

Jules - Thank you for sharing your experience and we are pleased to read you enjoyed your stay. Kind regards Darryl Holdnall More 

Western Australia, Australia
Level Contributor
352 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 182 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We stayed here last year and the hotel has been re-furbished. Our room is excellent, quiet, very comfortable king size pillow-topped bed. The pillows are a choice of beautifully soft or slightly firmer. Small 2 seater sofa, desk, chair, tv and shelf space (!!) wardrobe with those thief-proof hangers so we bring our own plastic ones. Good ensuite with shower... More 

Was this review helpful? Yes
Darryl H, General Manager at Cambridge City Hotel, responded to this review

Thanks you for taking the time to share your feedback. We are pleased to read that the new look and feel has improved the hotel experience. Kind regards Darryl Holdnall More 

UK
Level Contributor
58 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

You really pay for the location here. It's next to a big shopping centre and within a few minutes walk from the colleges. It's a nice, new, modern but sort of characterless hotel. Quite busy with no personal touch although the check-in was quick and efficient. Due to the layout, you feel like you are in the shopping centre! The... More 

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Darryl H, General Manager at Cambridge City Hotel, responded to this review

Ali - Thank you for taking the time to share your feedback. Kind regards Darryl Holdnall More 

Vienna, Virginia
Level Contributor
42 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

It was an easy 20 minute walk from the BritRail station to the hotel and from the hotel, about a 5 minute walk to the main sights downtown. Our room was small but very well appointed. The breakfast was lavish though not as finely delicious as you would expect from a hotel in this price range. The front desk staff... More 

Was this review helpful? Yes
Darryl H, General Manager at Cambridge City Hotel, responded to this review

FDU - Thank you for your feedback and we hope to have the pleasure of welcoming you back to Cambridge again in the future. Kind regards Darryl Holdnall More 

Northamptonshire, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

I booked a small meeting with Alicia in the events department after seeing the changes since the refurbishment. The Hotel has had a huge uplift which has reflected on the staffs service levels - they all couldn't be more helpful! Perfect location, modern facilities and friendly staff.

Was this review helpful? Yes
Darryl H, General Manager at Cambridge City Hotel, responded to this review

Adrian - Thank you for your great comments and we are delighted to hear the meeting we well. Kind regards Darryl Holdnall More 

Bengaluru (Bangalore), India
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Visited this place twice as part of my job. This is great place to stay bang in the middle of the city. It is clean and well maintained. Everything is very conveniently available - Shopping, Bus service and all great places to see in Cambridge.

Was this review helpful? Yes
Darryl H, General Manager at Cambridge City Hotel, responded to this review

Jeeten - thank you for your great feedback. We look forward to welcoming you back again in the near future. Kind regards Darryl Holdnall More 

Chicago, Illinois
Level Contributor
66 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Stayed here while attending a conference, the location was great however the "free" breakfast left little to be desired after the first morning. Go around the corner and find plenty of choices near the market square. The front desk couldn't be more unfriendly and not flexible with business travelers for sure. The gym is average, the bar and restaurant at... More 

Was this review helpful? Yes
Darryl H, General Manager at Cambridge City Hotel, responded to this review

Dave - Thank you for sharing your experience. We are sorry that on this occasion we failed to show you our great hospitality. Your comments have been discussed with my team today and we will continue to work hard meeting our guests needs on a consistent basis. Kind Regards Darryl Holdnall More 

Cambridgeshire, United Kingdom
2 reviews
1 of 5 stars Reviewed 1 week ago NEW

Very disappointing stay for myself and 5 friends - Evening staff were very abrupt - not friendly in anyway - The night manager was particularly rude and refused to let me speak to his manager or even have a conact name - I expected so much better from this hotel and was quite embarrassed as I'd booked rooms from my... More 

Was this review helpful? Yes
Darryl H, General Manager at Cambridge City Hotel, responded to this review

Liza - I am extremely sorry to learn of your recent experience. If you would care to contact me directly I will look into your comments and follow up with an appropriate response. Your stay with us has clearly been a let down and it is important that we understand where we went wrong on this occasion. Kind regards Darryl... More 

Level Contributor
5 reviews
5 of 5 stars Reviewed 1 week ago via mobile

Fabulously places hotel that offers valet parking in the heart of the city. A short walk to the river and colleges and the central market is a must visit Staff are very helpful and knowledgable. Rooms are clean and very comfortable

Was this review helpful? Yes
Darryl H, General Manager at Cambridge City Hotel, responded to this review

Anna - Thank you for taking the time to share your feedback -following your recent stay. We are delighted to have received 5 stars and look forward to welcoming you back to the city on a future occasion. kind regards Darryl Holdnall More 

Zurich
Level Contributor
1 review
5 of 5 stars Reviewed 1 week ago

We spent 5 nights in Cambridge and tried 3 different hotels. The Hilton Doubletree (very expensive, small dark rooms, aged decor but best beds), The Varsity (reasonable price, light bright room, sep amenities, disorganised reception, hardest bed I have ever slept on) and The Cambridge Hotel - this is clearly the best, newly renovated, best price, lovely rooms, most professional... More 

Was this review helpful? Yes
Darryl H, General Manager at Cambridge City Hotel, responded to this review

Thank you for taking the time to share your review. We are delighted to have received such great comments and we will discuss your feedback regarding the telephones. Kind regards Darryl Holdnall More 

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