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Cambridge City Hotel

Certificate of Excellence
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20 Downing Street, Cambridge CB2 3DT, England
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1 room 1 guest
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Cambridge City Hotel
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1,242 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (254)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
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English first
  • All months
    (1242)
  • Mar-May only
    (351)
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    (260)
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England
Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed yesterday NEW

We stayed just the one night in Cambridge and chose this hotel for its central location and good TripAdvisor reviews - and it was definitely one of our better decisions! The hotel is in a great location with many of the historic colleges just a few minutes away, plus loads of really nice shops (self-confessed shopaholic!), and plenty of great... More 

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London, United Kingdom
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

I have been visiting the restaurant in this hotel, 2 or 3 times a year with a group of people, for over 10 years. Over the last year or so it has steadily gone down hill for food and service but has gone up massively in price! Our visit last week was the worse yet. Only just warm food, very... More 

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Russel G, Manager at Cambridge City Hotel, responded to this review

Dear Mal J Thank you for your review, I am sorry that did not have a good experience in our Restaurant. We take feedback very seriously so I appreciate your feedback. I will review the points you have raised with my Restaurant Manager and Executive Head Chef. If you would like to discuss the matter further with myself please contact... More 

Stevenage, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 days ago NEW

My colleague and I came to dine in your restaurant last night, whilst having a business meeting. We choose your hotel as it was very central for our needs and recommended to use. Car parking was a hassle and a little over priced. Can I recommend validating of tickets for some kind of discount. If you do that already, it... More 

Was this review helpful? Yes 1
Russel G, Manager at Cambridge City Hotel, responded to this review

Dear JohnnyRyan830 Thank you for your review, I am really sorry that you had a bad experience in our Restaurant. We take feedback very seriously so I appreciate your detailed review. I will be looking into all the points you have raised with my Restaurant Manager and Executive Head Chef. With regard to the car parking, we do offer valet... More 

Rye, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 days ago NEW

claustrophobic, ugly building, ugly room, horrible experience, plus points were breakfast and the central location. if this is the sort of place foreign tourists think is britain then our tourist industry is in a state. it cost more for the car parking £22, than to stay in a youth hostel. youth hostel would have more character than this hotel.

Was this review helpful? Yes
Russel G, Manager at Cambridge City Hotel, responded to this review

Dear Jo H thank you for your review, I am glad you liked our location and that you enjoyed our breakfast. I am sorry to hear that you did not like the Hotel as a whole. Regards Russel Goodison Operations Manager More 

Morpeth, United Kingdom
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I am unable to fault this hotel from start to finish, the concierge took my car, Reception saw us in early (11:30) and luckily our room was available straight away. The room was spacious, clean and modern. The hotel is very central in Cambridge and we walked everywhere for the 2 days we stayed. It did cost £29 to park... More 

Was this review helpful? Yes
Russel G, Manager at Cambridge City Hotel, responded to this review

Dear sjpbriefing Thank you for your review, I am really pleased you liked the hotel, and enjoyed your stay with us. We look forward to welcoming you back to the hotel soon Regards Russel Goodison Operations Manager More 

Luton, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

Stayed here for a couple of nights during the after christmas sales this year. Hotel was in a great position. Literally step outside and you are next to a side entrance to John Lewis. Everything else was just round the corner. The rooms were a good size, beds were very comfortable and other amenities in the room were good. We... More 

Was this review helpful? Yes
Russel G, Manager at Cambridge City Hotel, responded to this review

Dear berylholohan Thank you for your review, I am pleased you liked the hotel, and enjoyed your stay with us. We look forward to welcoming you back to the hotel soon Regards Russel Goodison Operations Manager More 

cheltenham
Level Contributor
163 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I've wanted to visit Cambridge for ages so when I saw a Travel Zoo deal advertised I booked. The deal was overnight accommodation at Cambridge City Hotel including breakfast and a glass of Prosecco each and punting on the river. The hotel was excellent. Our room was large, well equipped, clean and stylish. Breakfast and lunch were both very good.... More 

Was this review helpful? Yes
Russel G, Manager at Cambridge City Hotel, responded to this review

Dear primada Thank you for your review, I am really pleased you liked the hotel, and enjoyed your stay with us. We look forward to welcoming you back to the hotel soon Regards Russel Goodison Operations Manager More 

London, United Kingdom
1 review
5 of 5 stars Reviewed 4 days ago NEW

Absolutely great hotel -with location,spacious rooms and very friendly atmosphere. All staff attentive,the service is excellent. Spacial mention for Dilber from restaurant who made us to feel very welcome and cozy !

Was this review helpful? Yes
Russel G, Manager at Cambridge City Hotel, responded to this review

Dear Mariya D Thank you for your review, I am really pleased you liked the hotel, and enjoyed your stay with us. Dilber will be pleased you mentioned her. We look forward to welcoming you back to the hotel soon Regards Russel Goodison Operations Manager More 

Essex, United Kingdom
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

I booked this hotel for the location and it doesn't disappoint. We were right in the centre of the city and it was very convenient for shops and restaurants .The rooms were clean and comfortable and the food was delicious. I need to say how friendly every member of staff was I spoke to from the reception, housekeeping, bar and... More 

Was this review helpful? Yes
Russel G, Manager at Cambridge City Hotel, responded to this review

Dear Caroline K Thank you for your review, I am pleased you liked the hotel and enjoyed your stay with us. Dilber will be pleased you mentioned her. We look forward to welcoming you back to the hotel soon Regards Russel Goodison Operations Manager More 

Leicestershire, United Kingdom
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Great location in centre of Cambridge. Instant Valet parking. Spacious rooms, cleaned to the highest standards. The highlight of our trip was a lovely end to our evening in the hotel bar. The barmen were very professional and attentive. Always had one on eye on when you needed your next drink. We were looked after by Jose and Gi (I'm... More 

Was this review helpful? Yes
Russel G, Manager at Cambridge City Hotel, responded to this review

Dear FutureMrsC2015 Thank you for your review, I am really pleased you liked the hotel, and enjoyed your stay with us. Jose & Goncalo will be pleased you mentioned them. We look forward to welcoming you back to the hotel soon Regards Russel Goodison Operations Manager More 

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