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All 34 Cambridge hotels

Cambridge City Hotel

4.0 of 5 Hotel   |   20 Downing Street, Cambridge CB2 3DT, England
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68%
Ranked #6 of 34 hotels in Cambridge
A recent review
5 of 5 stars reviewed yesterday
karen M Lancashire
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855 people have reviewed this hotel

Traveler rating
    229
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (179)
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English first
Lancashire
Senior Contributor
41 reviews 41 reviews
18 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed yesterday NEW

Have just returned from a stay at this hotel. Nothing was to much trouble for the staff, even printing out a bus timetable. We stayed on the 4th floor, and like a previous reviewer only had a view of a wall and part of the opposite roof top, but we asked for a quiet room and this was exactly what... More

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Hove, United Kingdom
Senior Contributor
39 reviews 39 reviews
17 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We chose this hotel for my wife's birthday long weekend principally for its central location. We had no expectation for the treat which awaited us. From the moment we stepped from our taxi we had the pleasure of the attention of hotel staff in all departments whose clear intention was to make our stay carefree and happy. They certainly succeeded.... More

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Humberside
Senior Contributor
45 reviews 45 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Good city centre hotel next door to John Lewis and a Grand Arcade and bus stops. Good size beds and bedrooms. Shower could have been more powerful though. Super breakfast and helpful staff. Within walking distance of most attractions.

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guestrelationscb2, Guest Relations Manager at Cambridge City Hotel, responded to this review

Dear 46Bear A note of thanks for taking the time to post your feedback. We appreciated your kind comments about our great breakfast and our team. With kind regards - Angela Chapman -Guest Relations Manager More

Cambridgeshire
1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

I had my wedding last week at Cambridge City Hotel and couldn't thank the staff especially Charlotte and also Anna who made our day amazingly perfect! Charlotte was always at the other end of an email from the moment we booked our wedding right to the very end. On our wedding day all staff who helped with the running of... More

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guestrelationscb2, Guest Relations Manager at Cambridge City Hotel, responded to this review

Dear Olkrmacey Just to say 'thank you' for taking the time to post your feedback. We really appreciate you taking the time. Thank you too, for your kind comments about my colleagues Charlotte and Anna. On behalf of all the team here at the Cambridge City Hotel, congratulations and much happiness in your future life together. With kind regards -... More

Atlanta Georgia
Contributor
18 reviews 18 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I was surprised at the blandness of this hotel, especially for the price. From the outside, it looks grand. That is where it ends. The room was nothing special. Our window looked out onto air conditioning shafts and walls. When we checked in, the girl couldn't answer our question about where the Cambridge Folk Festival was located. She said she'd... More

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guestrelationscb2, Guest Relations Manager at Cambridge City Hotel, responded to this review

Dear ownuniverse Thank you for taking the time to post your feedback on your recent stay. Your comments are noted and I sorry that my colleague was unable to assist you with your enquiry. Please be assured that the front desk team have been spoken to. For any fellow traveller who may be looking to attend the festival next year,... More

Cambridge
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We had the wedding reception for my son and daughter in law at the Cambridge City Hotel last weekend. My wife and I were so impressed with everything and couldn't fault anything. The food, service and staff were all just great. Many thanks to Charlotte and Anna for making the day so special.

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guestrelationscb2, Guest Relations Manager at Cambridge City Hotel, responded to this review

Dear Jayay Thank you very much for posting your feedback on your Son and daughter-in-laws wedding. We were delighted to read comments. Our thanks too for taking time to mention in particular Charlotte and Anna. With kind regards - Angela Chapman - Guest Relations Manager - More

Cambridge, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago NEW via mobile

Food review only. 10 oz 21day aged rib eye steak. 6 orders all over done, one wasn't even rib eye, when questioned the kitchen argued that it was but also stated that they had run out if rib eye so couldn't provide another. Pepper sauce would have been better if it was packet mix. Saddly we would have been better... More

Was this review helpful? Yes 1
guestrelationscb2, Guest Relations Manager at Cambridge City Hotel, responded to this review

Dear ajbrown123 Thank you for taking the time to post your feedback on your recent dining experience. I have made our Head Chef fully aware of your comments and I know that he has also spoken with his team. We would like to tender our sincere apologies for the shortfall in service and standards on this occasion. Please be assured... More

Cambridge, United Kingdom
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

We recently had our wedding reception at the Cambridge City Hotel. After months of planning with Charlotte, the evening was everything I would have hoped for. Charlotte was incredibly quick to respond to emails and questions I had for the day. Only living in England for 3 months before the wedding, emails were my only form of communication. Charlotte was... More

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guestrelationscb2, Guest Relations Manager at Cambridge City Hotel, responded to this review

Dear tn2uk2014 Thank you very much for taking the time to post your feedback on you wedding. Your comments have been passed to all the team. I know that Charlotte always goes the extra mile to ensure that that special day goes smoothly. Thank you too for your kind comments about the Master Suite and the other team members. Weddings... More

Senior Contributor
32 reviews 32 reviews
5 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 1 week ago

Great location, large rooms, comfy beds and good breakfasts! We felt it was a little rough around the edges which prevents it being 5 stars. Lots of dusted uncovered if furniture was moved, dim corridors with old carpets etc. I'm sure the work currently taking place will sort this out and make it an outstanding hotel.

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guestrelationscb2, Guest Relations Manager at Cambridge City Hotel, responded to this review

Dear AJLK Thank you for your feedback. I am pleased to report that we currently have half the bedrooms refurbished. I am only sorry that at this moment in time we cannot guarantee a refurbished room to all our guests. Once all the rooms have been completed, work will begin on the rest of the hotel. Very exciting times. We... More

Norwich, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed here with my mother for an overnight while exploring the city. She had stayed here before prior to the name change, and we were a little concerned following reading some less than glowing reviews. The room was brilliant. We were on the fourth floor, which had clearly been recently updated. It was spotless, modern and large. We both... More

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guestrelationscb2, Guest Relations Manager at Cambridge City Hotel, responded to this review

Dear HenryLass Thank you for your feedback. We really appreciated your comments which have been shared with all the team. When the new owners bought the hotel, refurbishment of the whole hotel was the first item on their agenda. To date, we have refurbished half of the bedrooms/bathrooms. Once all completed, we will then be concentrating on the public areas.... More

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Additional Information about Cambridge City Hotel

Address: 20 Downing Street, Cambridge CB2 3DT, England
Phone Number:
Location: United Kingdom > England > Cambridgeshire > Cambridge
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Cambridge City Hotel 4*
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Also Known As:
Crowne Plaza Cambridge
Crowne Plaza Hotel Cambridge

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style
#3 Luxury Hotel in Cambridge #5 Business Hotel in Cambridge
Hotel Class
Official Description (provided by the hotel)
Cambridge City Hotel enjoys a prime location in the heart of the City Centre. Located within walking distance from Kings College and the many universities with easy access to Cambridge Business Park. Punting or Cycling offers the ideal way to view the city. Travel to Ely or historic market towns such as St Ives or Huntingdon. Newmarket Races hosts some of the racing calendars most prestigious racing programmes. Imperial War Museum at Duxford home of the World War II Museum, Concorde, and other famous planes such as Spitfire and Lancaster bomber. Cambridge City Hotel rooms and Suites are available at your request. High Speed Internet access and WiFi is offered in all bedrooms, meeting rooms and hotel s lounge. The Fitness Room offers Cardiovascular and muscle toning equipment, with a sauna also available. The Conference Centre has four well appointed meeting rooms ideal for business and social events. Altogether Cambridge is the Educated Choice. The Grand Arcade is an exciting new city centre retail development that brings a 21st Century Shopping experience to Cambridge. On-site Car Parking available at a charge of £18.00 per night. ... more   less 
Number of rooms
198

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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