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Cambridge City Hotel

Certificate of Excellence
Hotel website
20 Downing Street, Cambridge CB2 3DT, England
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Cambridge City Hotel
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1,163 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Surrey, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Having stayed recently at another 4 star hotel did I appreciate the superior service and the pleasant environment I experienced at Cambridge City Hotel. Small touches like bottled water being provided in the room made a real difference. Also for an extra £10 an hour this hotel is great if you want a lie-in and not check out super early.... More 

Was this review helpful? Yes
Germany
4 of 5 stars Reviewed 3 days ago NEW

The Cambridge city hotel is the best in that area. The location is perfect in the center. Breakfast is very good and the rooms clean and comfortable. Only bit worry there is no having cold minibar in the room. The staff is very helpful.

Was this review helpful? Yes
Darryl H, General Manager at Cambridge City Hotel, responded to this review

Roberto - Thank you for sharing your feedback. We hope to have the pleasure of welcoming you back to Cambridge again soon. Regards Darryl Holdnall More 

Reading, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We stayed here for one night and wanted a hotel with a good location for exploring Cambridge. Let me start by saying this hotel has a great location and is within walking distance of approximately 5 minutes to the main restaurants, shops and sights. Upon checking in we were greeted by Kanchan at the front desk who was so friendly... More 

Was this review helpful? Yes
Darryl H, General Manager at Cambridge City Hotel, responded to this review

Gemma -Thank you for sharing your feedback and we are really pleased to read that your hotel experience was such a positive one, regards Darryl Holdnall More 

Sydney, Australia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW via mobile

We stayed here for two nights as part of our tour, the rooms are lovely and the location is terrific, we had dinner in the restaurant on the first night, we could not fault our waiter, so attentive and friendly, unfortunately the service for breakfast was appalling, we were seated and told to help ourselves, I didn't realuse that included... More 

Was this review helpful? Yes
Darryl H, General Manager at Cambridge City Hotel, responded to this review

Leigh - Thank you for taking the time to share your stay experience. I am sorry that the service at breakfast was not up to our usual high standards but pleased that you enjoyed the rooms and restaurant dinner experience. Kind regards Darryl Holdnall More 

Level Contributor
45 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

The good - free-wifi, full sky TV listings (although older format of channels), good car valeting service. Location is excellent and probably dictates the prices charged. The average - breakfast was passable but no more. Poor selection of cereals and fried eggs are no comparison to freshly cooked omelettes which one would expect at this standard of hotel. Pastries did... More 

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Darryl H, General Manager at Cambridge City Hotel, responded to this review

Ashfield - Thank you for taking the time to share your experience of Cambridge City Hotel. My team and I will continue to work hard to exceed all guest expectations and we will discuss your comments with regards to breakfast and bar service during our weekly team meeting in order to identify any areas we can support further. Thank you... More 

Manchester, United Kingdom
2 reviews
4 of 5 stars Reviewed 6 days ago NEW

the hotel was located in between all the colleges which was perfect as we were visiting magdalene college. the when we arrived we had the car was drove to the car park by the valet service who were also helpful in delivering the bags to the room. we had a very good and modern room with a fully sky equipped... More 

Was this review helpful? Yes
Darryl H, General Manager at Cambridge City Hotel, responded to this review

Jo - Thank you for sharing your feedback. We are pleased that you enjoyed your stay and will look into your comments regarding the temperature of hot breakfast items when you stayed with us. Kind regards Darryl Holdnall More 

England, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

As we arrived we were met by a valet who parked our car which took the pressure of finding a parking space away from us. We were met by very professional and courteous reception staff. Our room (331) has a nice view out onto Downing Street. The room was immaculately clean, quiet and comfortable. We have just had a fantastic... More 

Was this review helpful? Yes
Darryl H, General Manager at Cambridge City Hotel, responded to this review

Thank you for taking the time to share your experience. We are pleased to read you had a great stay, Kind regards Darryl Holdnall More 

Barnet, United Kingdom
Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I stayed at this hotel for a night when attending a friend's son's graduation. The location was excellent, the rooms were spacious and well equipped. The whole hotel was spotless. There was free wifi. Staff were very efficient and friendly. I would recommend to all visiting Cambridge. Wish I could have stayed longer.

Was this review helpful? Yes
Darryl H, General Manager at Cambridge City Hotel, responded to this review

Felix - Thank you for sharing your experience and we are pleased that you had a great stay. Kind regards Darryl Holdnall More 

Laguna Niguel, California
Level Contributor
49 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I spent just one night there during my business trip. I wish I was staying there longer. Check in was a breeze. Room is good size and clean. Bed very comfortable to sleep. Bathroom very clean. Wifi fast and easy to connect. Very quiet. Great sleep. Breakfast is quite standard but nonetheless very good. International staff makes it fun to... More 

Was this review helpful? Yes
Darryl H, General Manager at Cambridge City Hotel, responded to this review

Ertes - Thank you for taking the time to share your experience. We are pleased to read you enjoyed your stay with us. Kind regards Darryl Holdnall More 

London, United Kingdom
Level Contributor
56 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here for a night with work and used their conference facilities for the day. Compared to other big chains of hotels this one blows them away. Their conference rooms are modern, have natural light and all the facilities you need for a meeting with a group of 40 people or so. The tea, coffee and periodic snacks we got... More 

Was this review helpful? Yes
Darryl H, General Manager at Cambridge City Hotel, responded to this review

Sarah - Thank you for taking the time to share your experience of Cambridge City Hotel while attending your conference. We are really pleased to learn that you had a "fabulous" stay and hope that you may return on a future occasion, Kind regards Darryl Holdnall More 

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