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Cambridge City Hotel

Certificate of Excellence
Hotel website
20 Downing Street, Cambridge CB2 3DT, England
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Cambridge City Hotel
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1,199 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Bristol, United Kingdom
Level Contributor
138 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I stayed here for a one night business trip and on arrival, my car was valet parked £22 a night and I was upgraded to a superior room, I booked through booking.com at £155 a night including breakfast and the hotel had free WiFi. The room was good with large double bed and was quiet, tea and coffee facilities in... More 

Was this review helpful? Yes
Darryl H, General Manager at Cambridge City Hotel, responded to this review

Thank you for your recent review and we are pleased that you had an enjoyable stay in Cambridge. We look forward to welcoming you back on a future trip. Kind regards Darryl Holdnall More 

Lowestoft, United Kingdom
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

This was a very disappointing stay. It seems to cater mainly for the corporate and coach trip holiday trade. All rooms except the ones overlooking the market are sealed - unable to open the windows and heating/aircon difficult to control. Overlooking the lobby we had no idea of night/day/ sun/ rain etc. Secure/valet parking is actually in the public car... More 

Was this review helpful? Yes
Darryl H, General Manager at Cambridge City Hotel, responded to this review

Chris - Thank you for your review. I am sorry to learn that your recent stay did not meet your expectations and we regret that a number of areas failed to meet our usual high standards. Please contact me directly if you are looking to stay in the city again and I will ensure you are well looked after. Kind... More 

Bracknell, United Kingdom
1 review
5 of 5 stars Reviewed 2 days ago NEW

My organisation hosts an annual event for a core group of 80 delegates that can increase to well over 100. The event spans 4-5 days and travels to different locations, globally, each year. Having hosted our event at the Four Seasons in Doha, Qatar in 2014, this year was a tough act to follow. That said, the CAMBRIDGE CITY HOTEL... More 

Was this review helpful? Yes
Darryl H, General Manager at Cambridge City Hotel, responded to this review

Sarah - Thank you for taking the time to share your event experience. We are really pleased to learn that everything went well and your time at the hotel was enjoyable. I will share your comments with our team here who will be delighted that the conference went so successfully. Kind regards Darryl Holdnall More 

London, United Kingdom
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Good location for visiting key places of interest, but the downside is that it can be very noisy at night due to late nighters outside. The place is in need to refurbishment. Used to stay there every time we go to Cambridge, but since two years now we have given up on it (month visited by us stated as August... More 

Was this review helpful? Yes
Darryl H, General Manager at Cambridge City Hotel, responded to this review

Spring - I note from your review that you stayed over 12 months ago back in 2014. Since your stay the hotel has been fully refurbished and we look forward to an opportunity to show you around when you are next visiting the city. Kind regards Darryl Holdnall. More 

Rafz, Schaffhausen, Switzerland
Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The rooms were proper and in a modern atmosphere. I really liked staying there because it was quiet and nice. The breakfast was nothing spectacular but good (the coffee had a strange odour). The hotel is in a great location in the Center of Cambridge and has an own carpark. I can recommend it for a stay in Cambridge.

Was this review helpful? Yes
Darryl H, General Manager at Cambridge City Hotel, responded to this review

Grigeli - Thank you for sharing your recent stay experience, we are delighted that you look forward to retuning. Kind regards Darryl Holdnall More 

truro
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We have been frequent visitors of this hotel over the last 6 years whilst our daughter was studying at Cambridge The hotel it self has remained clean tidy and the rooms have been upgraded The biggest problem is now nobody speaks English or is English! Asked for a Latte and the waitress says I will bring you hot milk and... More 

Was this review helpful? Yes
Darryl H, General Manager at Cambridge City Hotel, responded to this review

Richard - Thank you for making us aware of your latest experience. We are sorry that you were unable to order items that are usually available from our breakfast staff and we will follow this up with our team. We were pleased to read that you found the rooms to be clean and comfortable and we hope to welcome you... More 

Level Contributor
75 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The hotel has a great location in the center of town. The food was fair at best and room service was out of almost everything we wanted each time we called. Front desk staff were very good. Housekeeping was poor. We Would not stay here again as a first choice.

Was this review helpful? Yes
Darryl H, General Manager at Cambridge City Hotel, responded to this review

Thank you for you feedback following your recent visit. I am sorry that your stay could have been a better one and that our housekeeping and food offering failed to exceed your expectations. Feel free to contact me directly if you would like to discuss your comments further and do please let me know when you are next in Cambridge... More 

Leigh-on Sea, United Kingdom
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

Stayed here for one night over the weekend. Hotel very central for the town. Usually stay at the hilton but thought we'd try somewhere different. The standards were just as good, I'd recommend it to anyone wanting to stay in Cambridge.

Was this review helpful? Yes
Darryl H, General Manager at Cambridge City Hotel, responded to this review

Thank you for taking the time to share your recent stay experience. We hope to see you again soon. Regards Darryl Holdnall More 

Gravesend, United Kingdom
Level Contributor
56 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I had previously stayed here when it was run by a different hotel chain but when I was returned I was very happy it was just as good as before. Lovely staff, breakfast was fantastic, rooms very clean and had all of the mod cons, a great place to stay. The gym was a bit of a let-down though and... More 

Was this review helpful? Yes
Darryl H, General Manager at Cambridge City Hotel, responded to this review

Jules - Thank you for sharing your experience and we are pleased to read you enjoyed your stay. Kind regards Darryl Holdnall More 

Western Australia, Australia
Level Contributor
361 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 183 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here last year and the hotel has been re-furbished. Our room is excellent, quiet, very comfortable king size pillow-topped bed. The pillows are a choice of beautifully soft or slightly firmer. Small 2 seater sofa, desk, chair, tv and shelf space (!!) wardrobe with those thief-proof hangers so we bring our own plastic ones. Good ensuite with shower... More 

Was this review helpful? Yes
Darryl H, General Manager at Cambridge City Hotel, responded to this review

Thanks you for taking the time to share your feedback. We are pleased to read that the new look and feel has improved the hotel experience. Kind regards Darryl Holdnall More 

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