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Mercure Bristol Holland House Hotel & Spa

4.0 of 5
Redcliffe Hill, Bristol BS1 6SQ, England (Formerly Mercure Holland House Bristol)
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Mercure Bristol Holland House Hotel & Spa
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Mercure Bristol Holland House Hotel & Spa
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1,537 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (260)
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Watford, United Kingdom
Senior Contributor
40 reviews 40 reviews
21 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The hotel is easy to see from the hideous Bristol one way system. It is not to easy to access. The hotel has two car parks behind it one is considerably larger than the other. Hotel staff were friendly but for some local knowledge was lacking. Most of the staff on reception appeared to be French which may explain the... More 

Was this review helpful? Yes
Marion E, Guest Relations Manager at Mercure Bristol Holland House Hotel & Spa, responded to this review

Thank you for taking the time to share your experience at the Mercure Bristol Holland House Hotel& Spa. I am very happy to read that you have enjoyed your stay with us. I can also confirm that your comments regarding room cleanliness and car parking fee to our departmental managers in order to take actions to avoid similar issues. We... More 

London, United Kingdom
Contributor
15 reviews 15 reviews
4 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Although the hotel looks a little dated from the outside, the inside is completely different. Check in was quick and easy, even though we were a group of 13 and arrived before check in time, all rooms except 1 were ready so no complaints with that. When we got to our rooms we we're shocked at how big they were!... More 

Was this review helpful? Yes
Marion E, Guest Relations Manager at Mercure Bristol Holland House Hotel & Spa, responded to this review

Thank you for your feedback and I am delighted to read that you have enjoyed your stay with us. It is nice to notice that you liked our new design, as our hotel has only recently been redesigned. We hope to have the opportunity to welcome you back at the Mercure Bristol Holland House Hotel& Spa for another pleasant stay.... More 

Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 5 days ago NEW

As other reviewers suggested the location is perfect. Parking is not free but I was charged £5 for just over a day. The rooms are modern and well equipped. The breakfast was excellent and I would certainly visit again. It is a 5 minute walk in to the city centre.

Was this review helpful? Yes
Marion E, Guest Relations Manager at Mercure Bristol Holland House Hotel & Spa, responded to this review

Thank you for your comments regarding the Mercure Bristol Holland House Hotel& Spa. I am very happy you have enjoyed your stay with us, and that you are planning to visit us again. We are looking forward to welcome you back and hope you will enjoy another pleasant stay. Kind Regards, Marion ETIENNE Guest Relations Manager More 

Ramsbottom, United Kingdom
Contributor
20 reviews 20 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Situated a short walk from the city center this is a nice quiet hotel with good facilities including a great pool. Rooms are clean and tidy, beds are very comfortable and the staff are very helpful. Only draw back was the aircon did not seem to be working though it was making a lot of noise, the room was stifling... More 

Was this review helpful? Yes
Marion E, Guest Relations Manager at Mercure Bristol Holland House Hotel & Spa, responded to this review

Thank you for your comments regarding your stay at the Mercure Bristol Holland House Hotel& Spa. I am very happy to read that you have enjoyed your stay with us, and that our team made you feel welcome. I would like to confirm that our hotel operates an air cooling system which is centrally controlled. Unfortunately, the temperatures were unexpected... More 

Cardiff, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Very enjoyable overall. Easy to walk into city center and train station. Spacious room but too hot and A/c not effective at cooling - windows cannot be opened. Very friendly staff. Excellent breakfast and service - plenty of choice and good quality. Shame there is not sauna/steam room as the pool is only small. Gym is small but has enough... More 

Was this review helpful? Yes
Marion E, Guest Relations Manager at Mercure Bristol Holland House Hotel & Spa, responded to this review

Thank you for your comments regarding your stay at the Mercure Bristol Holland House Hotel& Spa. I am very happy to read that you have enjoyed your stay with us, and that our team made you feel welcome. I would like to confirm that our hotel operates an air cooling system which is centrally controlled. Unfortunately, the temperatures were unexpected... More 

Ashington, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Myself and a friend had the Time for Indulgence spa day on Saturday 11 April. First of all, this package is excellent value for money with 2 treatments, lunch and full use of the facilities included. From start to finish we had a lovely day. All the staff were very friendly and pleasant and we could tell that they wanted... More 

Was this review helpful? Yes
Marion E, Guest Relations Manager at Mercure Bristol Holland House Hotel & Spa, responded to this review

Thank you for sharing your spa experience at the Mercure Bristol Holland House Hotel& Spa. I am delighted to read that you have enjoyed a relaxing day with us. We are looking forward to welcome you back at the hotel, for another hassle free spa day. Kind regards Marion ETIENNE Guest relations Manager More 

Contributor
14 reviews 14 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here on a Good Friday, staff were very courteous and we enjoyed the leisure facilities. Note they only have a pool, no sauna/jacuzzi/steam room. Location is a little bit of a walk into the main town area...5-10 mins. Parking was ok, although a little busy. Didnt realise we had to pay for it. £13 charge there - with hindsight,... More 

Was this review helpful? Yes 1
Marion E, Guest Relations Manager at Mercure Bristol Holland House Hotel & Spa, responded to this review

Thank you for taking the time to share your experience at the Mercure Bristol Holland House Hotel & Spa. I am sure your comments will be helpful for our guests. I am glad to read that our team made you feel welcome. We are looking forward to welcome you back for another enjoyable stay. Kind Regards, Marion ETIENNE Guest Relations... More 

Lincolnshire, England
Contributor
19 reviews 19 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

Typical big city centre hotel but it was comfortable, staff were pleasant and it was walking distance from the main station - key for me as I was coming from London by train. There was a quiet, large area with dining tables during the day where I could work with a colleague. Free wifi. The gym was basic. The pool... More 

Was this review helpful? Yes
Marion E, Guest Relations Manager at Mercure Bristol Holland House Hotel & Spa, responded to this review

Thank you for taking the time to share your experience regarding your stay at the Mercure Bristol Holland House Hotel& Spa. I am delighted to read that you have enjoyed your stay with us. I can confirm that your comments regarding the team will be shared with my colleagues. We are looking forward to welcome you back at the Mercure... More 

Great Malvern, United Kingdom
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 1 week ago

We have stayed here many times before and we were not disapointed in our easter sunday night here. As always friendly and welcoming greeting from reception Very nicely refurbished room. Well worth a room upgrade. So quiet and comfortable beds and bedding. Great breakfast. A trip to the gym and pool to burn a few calories. Thank you we will... More 

Was this review helpful? Yes 1
Marion E, Guest Relations Manager at Mercure Bristol Holland House Hotel & Spa, responded to this review

I am very pleased to read that once again you have enjoyed your stay at the Mercure Bristol Holland House Hotel& Spa. I would like to thank you for taking the time to share your experience. I can confirm that your kind comments have been shared with our team. We are looking forward to welcome you back for another hassle... More 

Plymouth, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed one night for a residential conference. This hotel has all that is necessary to host a conference, including an impressive array of meeting rooms in the fifth floor. However, I felt it was badly understaffed, leading to the very hard-working crew make basic errors that do not merit elaboration. If you are looking for basic meeting rooms this... More 

Was this review helpful? Yes 2
Marion E, Guest Relations Manager at Mercure Bristol Holland House Hotel & Spa, responded to this review

Thank you for taking the time to tell us about your experience with us. I am disappointed to read that your stay with us did not meet your expectations. Your feedback has been shared with our departmental managers, and I can confirm that actions have been implemented to avoid such disturbance in the future. In addition, please note that we... More 

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