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Mercure Bristol Holland House Hotel & Spa

Redcliffe Hill, Bristol BS1 6SQ, England (Formerly Mercure Holland House Bristol)
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1 room 1 adult
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Mercure Bristol Holland House Hotel & Spa
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1,922 Reviews from our TripAdvisor Community

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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 days ago NEW via mobile

If you love poor quality food and a freezing cold room all night even with the heater on that is load enough to keep you awake all night. If you love paying 15 quid for the luxury of parking your car in the hotel car park. If you love a bar with no atmosphere at all and a hotel with... More 

Helpful?
Thank Gazbr
Mehmet K, General Manager at Mercure Bristol Holland House Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to tell us about your stay at the Mercure Bristol Holland House, I was very disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies. We strive to provide a superior service experience for every guest and your feedback is very important to... More 

Swansea, United Kingdom
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW via mobile

Check in was a little awkward, the gentleman behind the desk didn't seem to understand me and I had to keep repeating myself. I'm Welsh but I don't have a heavy accent in any way. Rooms are beautiful and very comfortable. Cleaned to a very high standard. We stayed here and used a function room holding a murder mystery for... More 

Helpful?
Thank Natalie J
Mehmet K, General Manager at Mercure Bristol Holland House Hotel & Spa, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Bristol Holland House Hotel And Spa. I have carefully noted your comments, I am sorry to hear of the shortcoming encountered with a reception team member which I shall look into but I am delighted to hear that overall you had a lovely stay with us.... More 

Oxford, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Comfortable , welcoming hotel within easy walking distance of central Bristol . Rooms up to date and swimming pool an added attraction. Good deals often possible. Breakfast expensive at £16+ if not included. Alternatives not far away. Web site should be clearer about parking. Reasonable to have to pay in this location but hidden away at very bottom of info.section... More 

Review collected in partnership with Accorhotels.com

Helpful?
1 Thank AlanOliver21
Mehmet K, General Manager at Mercure Bristol Holland House Hotel & Spa, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Bristol Holland House Hotel And Spa. I have carefully noted your comments, I am pleased to ready that overall you had a pleasant stay with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to... More 

Windsor, United Kingdom
2 reviews
4 of 5 stars Reviewed 4 days ago NEW

The irritations: Housekeeping didn't replenish courtesy tray one day Despite having twice confirmed with reception that we had a late 'check-out' til 1pm, key cards didn't work after 11.45am on final day. Whilst having a drink in the bar early evening, we were asked 7 times in 20 mins whether we wanted another drink. Also, if the wind is blowing... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank neblan
Mehmet K, General Manager at Mercure Bristol Holland House Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to tell us about your stay at the Mercure Bristol Holland House, I was very disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies. I have carefully noted your comments and will certainly address them with my team to prevent further occurrence.... More 

Kent, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

2 nights at this very large was brilliant . Very good value considering what you get for your money. Everyone was so friendly and helpful who couldn't do enough evidence for us. Central location of the hotel meant we didn't public transport to move about. Brilliant hotel with great facilities and staff.

Helpful?
2 Thank Brown A
Mehmet K, General Manager at Mercure Bristol Holland House Hotel & Spa, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Bristol Holland House Hotel And Spa. My team and I are thrilled to ready your review. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all... More 

Brighton
Level Contributor
29 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

In a nondescript part of town with paid parking. Hotel appeared to be full if business folk on overnight stopovers. Not a family or leisure feel to it. Also felt a bit tired and quite unmemorable for the nice chain that is Mercure. Not the staffs fault.

Helpful?
Thank EOCBrighton
Mehmet K, General Manager at Mercure Bristol Holland House Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to tell us about your stay at the Mercure Bristol Holland House, I was very disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies. We strive to provide a superior service experience for every guest and your feedback is very important to... More 

Bury, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

I found the hotel to be excellent, check in good friendly and efficient. Very good service in bar & restaurant and food was enjoyable and well presented. Had a privilege room which was superb. My only criticism was parking, quite limited, full on arrival. The car park was difficult to find round the back of the hotel. However it did... More 

Helpful?
Thank Neil S
Mehmet K, General Manager at Mercure Bristol Holland House Hotel & Spa, responded to this review

Dear Gust, We very much appreciate your comments regarding your stay at the Mercure Bristol Holland House Hotel And Spa.I am very sorry to hear of your disappointment with the car park. I have instructed my Maintenance Manager to enhance the signage. I am however, pleased to hear that overall you had a pleasant stay with us. I will share... More 

Reading, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Great location - about a 10/15 minute walk from the town centre Staff were friendly and helpful, room was very clean and tidy. Food was tasty(we only had breakfast) and facilities were nice as well. Comfortable beds,

Helpful?
1 Thank Nic-2501
Mehmet K, General Manager at Mercure Bristol Holland House Hotel & Spa, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Bristol Holland House Hotel And Spa. I am delighted to hear you had a great stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement... More 

Rugby, United Kingdom
Level Contributor
110 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Attended a conference here for 2 days and was a bit wary when I saw how grim it looked (like a 60s council building) and between the station and the nice bits in a not very nice area. However I couldn't have been more wrong. The staff were uniformly excellent, couldn't do enough for you, genuinely friendly and helpful. Especially... More 

Helpful?
1 Thank Dave W
Mehmet K, General Manager at Mercure Bristol Holland House Hotel & Spa, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Bristol Holland House Hotel And Spa. I am very pleased to hear that overall you had a good stay with us. It is always a pleasure to receive constructive feedback. I will share your comments with our team. I am sure that this feedback will serve... More 

Dorking, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

1. Noisy room 2. Bar stock empty (Campari) and not appropriately kept (Tio Pepe old and not chilled) 3. Gym inadequate. Low ceiling is downright dangerous. I complained about this over a year ago and nothing has been done despite being told it would be done. 4. I complained on departure and no one followed up 5. The fresh fruit... More 

Review collected in partnership with Accorhotels.com

Helpful?
3 Thank billman994
MercureBristolHH, General Manager at Mercure Bristol Holland House Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to tell us about your stay at the Mercure Bristol Holland House, I was very disappointed to hear that your experience did not meet your expectations. I have carefully noted your comments and will certainly address the shortcomings encountered with service standards and the quality of food. As far as the gym... More 

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