We're surprised at the number of reviews critical of the staff and service people have received, as our experience was quite the opposite. Myself and my partner stayed, and ate, at the Grasmere Court Hotel on Valentine's day. We were pleasantly greeted, and shown to a good sized, clean room (we were in one of the superior rooms), with a... more

Well i must say after booking 9 rooms for 19 people ages from 10 years to 53 years i was very worried when i read the 3 reviews on this hotel. But i was very surprised to find that it was clean, homely and a warm bed and breakfast. The rooms was warm, had tv, tea and coffee, and fluffy... more

I recommended this hotel to people in my wedding party as an alternative venue to stay in. They were helpful enough to reserve rooms to get the business, however they were incapable of taking guests details and credit card numbers. A guest failed to turn up at the hotel and they had the ordacity to charge me (the bride!) the... more

I stayed at this hotel with my family and agree with the comments made ny the other reviewers. The management were grumpy and very unwelcoming, this in turn reflected on the staff who were blunt and very rude. My Partner was the victim of a tirade of abuse from the manageress over not wearing shoes whilst walking around the hotel... more

Although rooms were clean and comfortable, the attitude of the management was appalling.'Health and safety' rules were quoted at us constantly, terms and conditions of our party booking were changed at the last minute and children in particular were made to feel most unwelcome, despite us having booked for a family party. The manner in which we were treated ruined... more