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Novotel Bristol Centre

#22 of 83 Hotels in Bristol
Certificate of Excellence
GreenLeadersBronze level
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Victoria Street, Bristol BS1 6HY, England
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Novotel Bristol Centre
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Ranked #22 of 83 Hotels in Bristol
Certificate of Excellence 2014
GreenLeadersBronze level
A recent review
5 of 5 stars reviewed 2 days ago
NigelP1203 South Wales , Uk
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950 reviews from our community

Traveler rating
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    139
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209
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Rio de Janeiro, RJ
Contributor
17 reviews 17 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

I think I got off to a bad start by being kept waiting at the check in desk for several minutes while the only person there was on the phone. As a Gold card holder I also had to ask for my drink voucher and room upgrade, which were not offered as normal. The room itself was ok and a... More 

Was this review helpful? Yes
Iain F, General Manager at Novotel Bristol Centre, responded to this review

Thanks for your review. I’m glad your stay improved during your stay. Remember, as a Le Club member, we offer an express arrival, please ensure that you complete the on-line check in prior to your arrival at the hotel and this will certainly speed up the welcome and check-in process. See you on your next trip. Kind regards, Iain France... More 

Exeter, United Kingdom
Contributor
12 reviews 12 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Always stay here with young family whenever there is a reason to be in Bristol overnight. Never disappoints. Nor does Dynasty Chinese two minutes walk up the road. Well worth a visit. Staff are all very friendly from chamber maids up to management. Only thing to score them down is the state of the carpets in the rooms. They have... More 

Was this review helpful? Yes
Iain F, General Manager at Novotel Bristol Centre, responded to this review

Many thanks for your kind words. I’m glad my team made your stay enjoyable once again. If you want to come back and stay with us again, remember to always check out the Novotel web site directly for the best rates and additional add on services at a great price from our shopping cart. Regarding your comment about bedroom carpet,... More 

Preston,Lancashire
Top Contributor
60 reviews 60 reviews
8 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 1 week ago

A commercial hotel. No real comfort factor as a couple. Wide open noisy spaces. Room 228 very noisy a night time. Room average. Wide reception area and noisy. restaurant limited in food it offers. Breakfast was good though.

Was this review helpful? Yes
Iain F, General Manager at Novotel Bristol Centre, responded to this review

Thank you for your feedback, I am sorry to learn that your experience did not meet your expectations on this occasion in particular the design of the hotel and noise factor, please be assured that we are looking into this matter and will take any reasonable measures to prevent future occurrence. On a positive note, we are glad that you... More 

1 review
4 of 5 stars Reviewed 1 week ago

Nice hotel, clean and comfortable with all you could want. Huge comfy bed and nice spacious room. We were in the 4th floor and very quiet- only gripe we had was the bathroom had salon type doors which didn't meet in the middle so no privacy which was a bit off putting.

Was this review helpful? Yes
Iain F, General Manager at Novotel Bristol Centre, responded to this review

Thank you very much for your review - delighted that you enjoyed your visit. I look forward to welcoming you back soon. Kind regards, Iain Fracne - General Manager More 

London, United Kingdom
Top Contributor
83 reviews 83 reviews
15 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed 1 week ago

great location, staff were friendly but no one offered to help me bring my luggage to the room which u normally get in 4star kind of hotels, room is ok. bit of moulds in the bath but nothing major. bed was comfortable, lots of pillows to chose from, breakfast was a bit dull. would love to see more variety on... More 

Was this review helpful? Yes 2
Iain F, General Manager at Novotel Bristol Centre, responded to this review

Thanks for your review. I’m glad you have a good stay with us. See you on your next trip. Kind regards, Iain France - General Manager More 

1 review
5 of 5 stars Reviewed 2 weeks ago

I stayed there with my partner and 2 teenage children. The accommodation and staff were excellent. The room had a large double bed and a sofa which converted to 2 single beds. All the bedding and towels we needed were already in the room, unlike other hotels where you have to visit the reception several times. The staff, especially Lynn,... More 

Was this review helpful? Yes
Iain F, General Manager at Novotel Bristol Centre, responded to this review

Happy to hear that you enjoyed your stay and we were able to reunite you with your soft toy, we shall certainly look forward to your next visit. Kind regards, Iain France - General Manager More 

Upminster, United Kingdom
Contributor
12 reviews 12 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Stayed for a long weekend. Nice and clean welcoming environment. Smooth check in. Well trained courtasious staff made our stay even more special. Enjoyed our breakfast, and the dinner was outstanding. The head chef is a gem, such a lovely polite man, with great culinary skills. He had a nice chat with us about our overall experience and plans for... More 

Was this review helpful? Yes 1
Iain F, General Manager at Novotel Bristol Centre, responded to this review

Thanks for your feedback! Glad you had a good stay! Just to let you know for next time, book directly online with Novotel, where we promote our City Breaks deals. Iain France - General Manager More 

Devon
Senior Contributor
34 reviews 34 reviews
13 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 3 weeks ago

stayed for one night on corporate booking, room was absolutely fine, plenty of coffee, tea and milk. Comfortable bed and very quiet nights sleep. Just a shame I could not get any heat in the shower - did try every way I could in case it was me turning dial the wrong way. Location very good for a city break,... More 

Was this review helpful? Yes
Iain F, General Manager at Novotel Bristol Centre, responded to this review

Thank you for taking the time to write a review about your recent visit and I’m delighted that you enjoyed your stay however, I have noted your comments about the temperature of the water to which I have since addressed with my maintenance team. Kind regards, Iain France - General Manager More 

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