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Mercure Bristol Brigstow Hotel

#11 of 39 Hotels in Bristol
Certificate of Excellence
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Welsh Back, Bristol BS1 4SP, England
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1 room 1 guest
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Mercure Bristol Brigstow Hotel
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1,226 Reviews from our TripAdvisor Community

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Traveler rating
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    153
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (297)
Date | Rating
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  • All months
    (1226)
  • Mar-May only
    (319)
  • Jun-Aug only
    (366)
  • Sep-Nov only
    (276)
  • Dec-Feb only
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Nether Stowey, United Kingdom
Level Contributor
31 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

The hotel is in a great location, the room was clean and well equipped, the staff were switched on, and breakfast was lovely. HOWEVER!!! When we arrived we couldn't find the car park. I asked inside and was told it was the NCP round the corner and that the hotel had a 'special arrangement'. Quite obviously, I took that to... More 

Was this review helpful? Yes 1
Huntingdon, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

This hotel is centrally placed on the riverside and convenient for the harbour restaurants and shops. Our room was spacious modern and clean. The bathroom had a bath and separate shower. We booked a superior room and were upgraded to a privilege room. We only used the dining room for breakfast which was excellent. All the staff were efficient and... More 

Review collected in partnership with Accorhotels.com

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Providenciales, TCI, BWI
Level Contributor
26 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Good location, very clean, contemporary styling, not a new hotel, polite staff, room service food good. The room was fine but the bed diabolical. The mattress had collapsed, it felt as if your feet were higher than your head and the mattress rolled off to one side maybe 3 to 4 inches, see picture. I eventually covered the bed with... More 

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Manchester, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I stayed at the Bristol Brigstow hotel with my mum for 2 nights while we stayed in Bristol and the room was gorgeous and beautifully laid out ! We ordered room service which was equally as nice ! Would 100% recommend for anyone travelling to Bristol!

Was this review helpful? Yes
Stephane M, General Manager at Mercure Bristol Brigstow Hotel, responded to this review

Dear Sarah-Jane T , I’m very grateful that you could take time to leave us your thoughts and write a review. I’m so pleased you enjoyed your stay with us ( and your mum ), and we hope to see you again in the very near future. Kind regards, Stephane Merle More 

Devon, United Kingdom
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The hotel is very nice, in a great location for the city. Our room was nice on the 1st floor. On the first night the air conditioning didn't work and started making a horrible noise at 3 in the morning so we had to turn it off. Making the room really hot. Then in the morning we had a 'do... More 

Was this review helpful? Yes
Stephane M, General Manager at Mercure Bristol Brigstow Hotel, responded to this review

Dear Beth2906, I’m sorry we failed to live up to your expectations. The team and I at Mercure Brigstow appreciate your feedback, though, and we are addressing the issue in order to take corrective action and prevent future occurrence . Kind regards Stephane Merle General Manager More 

ireland/england
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Very nice hotel, staff were very friendly and helpful, the room was very fresh and modern. Located within easy reach of Bristol's attractions I would recommend this hotel and I'm sure to return in the future.

Was this review helpful? Yes
Stephane M, General Manager at Mercure Bristol Brigstow Hotel, responded to this review

Dear Darren M I’m so glad that you had an enjoyable time during your stay at Mercure Brigstow . I hope we can welcome you back to the property in the near future. Kind regards Stephane Merle . More 

Cleveland
Level Contributor
149 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Booked using Tesco points, room a little small, it had windows top to bottom of two walls but could not see much as trees in street. Parking is round the corner at the NCP, but even with hotel rate was nearly £15 for over night. Hotel is very central for restaurants and bars, and we went for a run along... More 

Was this review helpful? Yes
Stephane M, General Manager at Mercure Bristol Brigstow Hotel, responded to this review

Dear Onlinebabe, Many thanks for posting your comments. We appreciate all feedback very much and the team and I look forward to welcoming you back at Mercure Brigstow . Kind regards, Stephane Merle More 

Chesterfield, United Kingdom
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Stayed for a couple of days with friends (we recommended this hotel to our friends as we stayed there last year) Great location. We paid for a privilege room and on booking were told we would have a room with windows to both sides overlooking the river and shops. We arrived and was given a room on the 5th floor... More 

Was this review helpful? Yes
Stephane M, General Manager at Mercure Bristol Brigstow Hotel, responded to this review

Dear Yolanda F, Please accept our apologies and be assured that we are working with our lift contractor to upgrade the lift in order to avoid similar situation in the future . I understant this situation can be uncomfortable and scary but it is important not to force the doors open for your own safety . Our team area trained... More 

Hotel Review Summarization

What travelers say

  • River view(11)
  • Car park(10)
  • Good location(5)
  • Friendly and helpful(5)
  • Air conditioning(4)
  • Reception staff(4)
  • Very nice(3)
  • Great location(3)
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286 photos of this hotel

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Room/suite (80)
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Bathroom (35)
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Dining (6)
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Hotel & grounds (34)
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Pool/beach area (1)
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Other (38)

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Restaurants and Bars (11)
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Standard Double Room (37)
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The Hotel (16)

Management photos: Courtesy of the property manager

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Room/suite (7)
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Dining (3)
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Hotel & grounds (4)
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Other (4)
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