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Berkeley Square Hotel

15 Berkeley Square, Bristol BS8 1HB, England
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Berkeley Square Hotel
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Ranked #37 of 40 Hotels in Bristol
A recent review
4 of 5 stars reviewed 6 days ago
bex3165 Bournemouth, United Kingdom
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312 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (61)
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  • German first
  • Italian first
  • Spanish first
  • Any
English first
  • All months
    (312)
  • Mar-May only
    (96)
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    (61)
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Bournemouth, United Kingdom
Level Contributor
69 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We stayed here for a family party. One room wasnt available at checking in time (even though we arrived one hour after), another didn't have cups and one room had been cancelled without notification. Whilst it all got sorted out in the end, it really wasn't a great start when you have had a long journey.

Was this review helpful? Yes
Annabel T, General Manager at Berkeley Square Hotel, responded to this review

Dear bex3165, I am very sorry to hear that you experienced a few problems upon arriving at the hotel. I will be speaking to both my housekeeping and reception teams to investigate these issues further. As a company policy we do not cancel guests rooms without speaking to them to check if the reservation is still needed to ensure this... More 

Shedfield, United Kingdom
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 1 week ago

Staff very friendly, rooms clean but a bit tired and bathrooms will be better when they have been renovated. Bed really comfortable. I think you should warn people about the noise from the club. It is bit much after a long day.

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Annabel T, General Manager at Berkeley Square Hotel, responded to this review

Dear NickiatHeatherdene, Thank you for reviewing the Berkeley Square Hotel. I am very pleased to hear that you found all of the staff very friendly and that the hotel was clean. I will pass on your comments to both my reception and housekeeping teams as they will be very pleased to hear your comments. I am also delighted that we... More 

Abu Dhabi, United Arab Emirates
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 1 week ago

I really liked this place. It had a dated Art Deco chintzy vibe going, but the little touches really stood out and were appreciated. A bowl of fruit and a flask of sherry were waiting for us in our room, and the room was tastefully decorated. The bathroom was in need of a makeover, however, but no complaints about the... More 

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Annabel T, General Manager at Berkeley Square Hotel, responded to this review

Dear HanoiAsh, Thank you very much for taking the time to review your stay at the Berkeley Square Hotel. I am delighted to hear that you enjoyed your stay with us and that the location was suitable for you. As you say we are in a lovely location right in the centre of Bristol, set back in a beautiful Georgian... More 

Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a really lovely quirky hotel in the centre of Clifton in Bristol. The rooms are nice, there is a private outside terrace ,there is parking and the restaurant is amazing ! The food is virtually Michelin star quality ! The staff are very welcoming and helpful. We had a super stay

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Annabel T, General Manager at Berkeley Square Hotel, responded to this review

Dear susannejohnson, Thank you so much for your lovely review of the Berkeley Square Hotel and Square Club restaurant. I am delighted to hear that you enjoyed your stay with us – we do pride ourselves on being an independent hotel with, as you say, a quirky vibe to it. I am so pleased to hear that the staff were... More 

Nicosia, Cyprus
Level Contributor
36 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The room was clean and the hotel in general was clean. The staff was smiling all the time and they were helpful. The breakfast of OK. However the room was very small and rather old and 'tired'. If you can afford to pay more, choose something else, otherwise it is OK. Ah, I forgot to say that the location is... More 

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Annabel T, General Manager at Berkeley Square Hotel, responded to this review

Dear Iasonas L, Thank you for taking the time to review your stay at the Berkeley Square Hotel. I am delighted to hear that you found our staff to be friendly and helpful. Customer service is something that we take very seriously at the Berkeley Square and so I am very pleased to hear of your positive experiences. I am... More 

Aberdeen, United Kingdom
Level Contributor
35 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Have rated 2 stars only for location. We stayed here and were very disappointed. The carpets were stained and the stairs leading to the rooms were really were so awful. We had to pay for internet and the room was small. It was a very warm night so we had open the windows, but hardly slept because of the club/disco... More 

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Annabel T, General Manager at Berkeley Square Hotel, responded to this review

Dear brisbanemad, Thank you for reviewing the Berkeley Square Hotel. We appreciate all feedback and take our guests’ comments on board to ensure that we are providing the best product possible. I am very sorry to hear that you were disappointed with your stay. I appreciate your comments about the heat in the room – we have indeed been experiencing... More 

Level Contributor
74 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I go to Bristol often and wanted to try a new area of the city. The location is pretty cool, but the area the hotel is located is quite noisy. I could actually hear one of the bars early into the morning one night. Maybe a decent hotel for a weekend stay, but won't be my first choice on a... More 

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Annabel T, General Manager at Berkeley Square Hotel, responded to this review

Dear Patrick P, Thank you very much for taking the time to review the Berkeley Square Hotel. I am pleased to hear that you enjoyed the location – we are located in the heart of the city, with all the amenities right on our doorstep. I am surprised and sorry to hear that one of the bars disturbed your stay.... More 

Surrey, United Kingdom
1 review
1 of 5 stars Reviewed 5 weeks ago

There is a consistent theme to these Tripadvisor reviews - the awful noise from the basement club which pervades the whole hotel. It appears that this has been going on for months, although of course we weren't told beforehand After a late night call to Annabel (duty manager and unfortunate employee who has to respond to all the negative reviews... More 

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Annabel T, General Manager at Berkeley Square Hotel, responded to this review

Dear Rob467140, I am very sorry that your stay the the Berkeley Square Hotel was disturbed by noise from the event at our sister venue. We do have measures in place to ensure tat our guests' stays are not affected by these events so it is disappointing to hear of your experiences. One of these measures is to call all... More 

Buenos Aires, Argentina
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 20, 2015

There was a wedding reception downstairs that kept me up all night, including the smokers that hung out just under my window. No mention of it when I booked or checked in. The room was scorching hot. A fan was offered but then they ran out of them. They offered to move me to another room if I paid the... More 

Was this review helpful? Yes
Annabel T, General Manager at Berkeley Square Hotel, responded to this review

Dear josefinor2014, Thank you for reviewing the Berkeley Square Hotel. I am very disappointed to hear of your experiences at the hotel. We are located next to our sister company The Square who do play host to events. However, we have developed strict guidelines to prevent there being any disturbances from these events to the hotel guests. I will be... More 

Rutland, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed June 16, 2015

Too many negatives to mention, but the scruffy matting in the entry set the tone, Carpeting threadbare and stained, soap dispensers that didn't, food adequate but overpriced. Needs a complete overhaul

Was this review helpful? Yes 2
Annabel T, General Manager at Berkeley Square Hotel, responded to this review

Dear Ann A, Thank you for reviewing the Berkeley Square Hotel. I am very sorry to hear that you did not enjoy your stay with us. We are currently in the process of upgrading areas of the hotel and are waiting for our new door mat to be fitted. We have also just introduced our luxury new Elemis Spa toiletries... More 

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