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All 86 Bristol hotels

Bristol Aztec Hotel & Spa

4.0 of 5 Hotel   |   Aztec West, Bristol BS32 4TS, England
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Bristol Aztec Hotel & Spa
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79%
Ranked #16 of 86 hotels in Bristol
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed today
Saralovescake Bristol, United Kingdom
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398 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (73)
Date | Rating
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English first
Bristol, United Kingdom
Contributor
12 reviews 12 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed today NEW

my sister in law had her wedding here, as the hotel is in the middle of a business park you wouldnt think it was an ideal location...WRONG!!! the hotel was stylish, beautiful and had stunning areas for photos such as the large pond and greenery surrounding the hotel. the staff were absolutely wonderful, they ensured everything was on time, organised... More

Was this review helpful? Yes
Reviewer
5 reviews 5 reviews
3 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed yesterday NEW

Attended my friends evening reception at this hotel and stayed over night. Room was pleasant, we enjoyed the pool for an hour before getting ready, would have loved to have sat outside in the terrace area but it was to busy and not enough seating provided. Staff were very friendly and the bar staff certainly had their work cut out... More

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Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Having stayed here for leisure once before I was looking forward to staying here again when I knew I would be working in the area, unfortunately they were full on my first stay in the area so had to stay with their competitor, let's say next time I knew I would be in the area I booked in plenty of... More

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St Austell, United Kingdom
1 review
2 of 5 stars Reviewed 5 days ago NEW

I am writing to let others know how poorly the communication is with this hotel when I phoned and when I checked in I was not once told that my account would have monies frozen and when I checked out and paid my bill it still had monies frozen from my account which would take 9 days to return to... More

Was this review helpful? Yes
AztecHotel_Manager, Chris Hill - General Manager at Bristol Aztec Hotel & Spa, responded to this review

Like a lot of hotels, the Aztec gives guests the choice to be add drinks, food, spa treatments etc on to their room account so that they don’t have the inconvenience of finding cash for each transaction. In order to do this, we ring fence an amount using your credit/debit card to ensure funds are available. Upon check out, we... More

Kent
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 5 days ago NEW

3 hour wait and counting to book in. Reception staff don't seem at all bothered. Each time (on the hour) I have to ask if my room is available - not once have any of the reception staff initiated contact. The very worst arrival experience i have suffered.

Was this review helpful? Yes
AztecHotel_Manager, Chris Hill - General Manager at Bristol Aztec Hotel & Spa, responded to this review

Our usual check in time is 2pm and due to a considerable number of late check outs, there were no clean rooms ready when you arrived at midday. We do try to turn rooms around for those people who may arrive earlier that 2pm but were unable to on this occasion. I do apologise for the fact that you were... More

Contributor
13 reviews 13 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

Used this hotel a few times for business so finally reviewing. Firstly, it is a lovely looking hotel from the entrance and bar through to the rooms and fitness facilities. Staff always helpful and friendly, and very knowledgable with the wine list! Of particular note is the food. Whilst breakfast isn't far from the standard fare, the evening service has... More

Was this review helpful? Yes
AztecHotel_Manager, Chris Hill - General Manager at Bristol Aztec Hotel & Spa, responded to this review

I’m glad you liked the look of the hotel – our recent refurbishment has certainly paid off! Thank you for the reference to the food aspect of your stay – we are proud to offer seasonal, local produce and it’s great to hear you enjoyed this. Thank you for taking the time to post a review and I hope we’ll... More

Darlington
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

An absolutely unmemorable hotel but it's OK. Very well located; for me anyway. There is nothing more to say; really, there is nothing more to say it has nothing that distinguishes it from all the other chain hotels

Was this review helpful? Yes 2
AztecHotel_Manager, Chris Hill - General Manager at Bristol Aztec Hotel & Spa, responded to this review

I’m really disappointed to hear that you think we are ‘unmemorable’. We work to the ethos ‘small details, big difference’ – seen in aspects such as fresh milk in the bedroom fridges rather than little pots of UHT milk, fluffy bathrobes for everyone (we even have child sizes), duck foods in the rooms by the lakeside, complimentary wifi throughout the... More

Bristol
Top Contributor
115 reviews 115 reviews
54 hotel reviews
76 helpful votes 76 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Finally recovered from a fantastic night here for a charity auction night, ive been planning it for months with Lauren and Karl was our co ordinator for the evening and they were both a massive credit to the hotel. From the time i and all the 118 guests arrived they looked after us so well, the food was stunning and... More

Was this review helpful? Yes 1
AztecHotel_Manager, Chris Hill - General Manager at Bristol Aztec Hotel & Spa, responded to this review

I'm so pleased we could help in raising funds for your cause and that after a lot of planning, the event ran smoothly. Our kitchen team will be happy to know that you describe their food as ‘stunning’ and that this is a factor that has contributed to you rebooking for Christmas and an event next year. Our bedroom suites... More

Munich, Germany
Senior Contributor
40 reviews 40 reviews
27 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Nice Hotel, Close to my customer during a Business trip, not too british, excellent breakfeast but on the other side far away from the City centre. Dinner Options are low. The Hotel offers a big Spa Ressort + Fitness centre but in the evening time this is fully crowded. Rooms are nice and large compared to other Hotels in UK.

Was this review helpful? Yes 1
AztecHotel_Manager, Chris Hill - General Manager at Bristol Aztec Hotel & Spa, responded to this review

Thank you for your feedback. Glad to hear you liked your breakfast and enjoyed the bedroom facilities. I'm sorry that you felt there were not enough options for dinner – not sure if you mean location (restaurant, bar, room service) or actual items on the menu but I hope this won’t put you off of visiting us again. Kind regards... More

bristol
Reviewer
5 reviews 5 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I have been working with the Aztec Spa Bristol for the last two years whilst organising our annual charity ball. The fundraising package is excellent and very thorough. There is a genuine desire to help the cause as much as possible and they strive to accommodate. Paul has been our point of contact and he is truly excellent with communication,... More

Was this review helpful? Yes
AztecHotel_Manager, Chris Hill - General Manager at Bristol Aztec Hotel & Spa, responded to this review

I'm so glad to hear that our Fundraising Package has really helped you – both in terms of what we offer for the event but more importantly, the way it works to raise money for the charity itself. Thank you for commenting on the efforts of Paul in helping you to organise the event – it’s great that the relationship... More

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Additional Information about Bristol Aztec Hotel & Spa

Address: Aztec West, Bristol BS32 4TS, England
Location: United Kingdom > England > Bristol
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Bristol Aztec Hotel & Spa 4*
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Also Known As:
Bristol Aztec Hotel And Spa
Bristol Aztec Hotel Bristol
Aztec Hotel Bristol
Aztec Bristol Hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#7 Family Hotel in Bristol #9 Luxury Hotel in Bristol #10 Business Hotel in Bristol
Hotel Class
Official Description (provided by the hotel)
Stylish 4 star hotel - stunning timber beams blend with contemporary artwork and stone flagged floors adorned by brightly coloured feature rugs. With an easy to reach location - just off the M4/M5 - and within the borders of Bristol City centre. ... more   less 
Number of rooms
128

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