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Bristol Aztec Hotel & Spa

Certificate of Excellence
Aztec West, Bristol BS32 4TS, England
Hotel amenities
Bristol Aztec Hotel & Spa
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Ranked #8 of 83 Hotels in Bristol
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
BrizzleWanderer68 Bristol, United Kingdom
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537 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Bristol, United Kingdom
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

My wife and I stayed here on Friday 13th March 2015. We used the spa facilities which were excellent with a good gym and pool. Our room was very comfortable albeit the tea / coffee set up was a bit lame. The bar has recently been refurbished to a very high standard. We had an excellent meal which was good... More 

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Southampton, United Kingdom
Senior Contributor
31 reviews 31 reviews
18 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Brilliant experience at this hotel having stayed for one night (Sunday - yesterday)........the refurb of the reception, passageways and bar area are just so tasteful! So relaxing it feels like your visiting a classy lounge suite. We arrived at a busy time (some 230 women were in the process of checking out into four separate coaches), but we were checked... More 

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AztecHotel_Manager, Chris Hill - General Manager at Bristol Aztec Hotel & Spa, responded to this review

Thank you for taking the time to leave a review. I am very pleased that you are impressed by our recent refurbishment we have had lots of positive comments regarding this. It is also very pleasing that you were checked in at reception promptly whilst they were very busy, I will pass your comments on to the reception team, who... More 

Oxford, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

We booked here at the last minute and thoroughly enjoyed our stay! It was very relaxing and the staff were fantastic and helpful! The food was amazing! Thank you. The only negative things: the light in the room to light up the step is very bright and we had to block it off at night. the tv wasn't working properly.... More 

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AztecHotel_Manager, Chris Hill - General Manager at Bristol Aztec Hotel & Spa, responded to this review

Sounds like you had a lovely relaxing stay and it is pleasing that the staff were so helpful during your time in the Aztec Hotel. We are currently working on upgrading the televisions for the future. Next time you stay please mention the pillows at reception, we do have a different choice of pillow that can be taken to your... More 

Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Used the hotel for a two day business meeting. Overall impressions where very good and we were well looked after. The evening meal was really great with really tasty food as was breakfast. No complaints! The bedroom was very comfortable and all facilities as you would expect. I didn't pay whilst I was there (as it was on business!) but... More 

Was this review helpful? Yes 1
AztecHotel_Manager, Chris Hill - General Manager at Bristol Aztec Hotel & Spa, responded to this review

It is lovely to hear that you were well looked after for your business meeting. I am happy that you enjoyed the food in the restaurant and the facilities in the bedroom, especially the little extra’s that we feel makes the difference. Whether it is for business or pleasure we look forward to welcoming you back. Kind Regards Chris Hill... More 

1 review
5 of 5 stars Reviewed 6 days ago NEW via mobile

We recently got married here at the Aztec West Hotel on the 14th March. We had the most amazing day and could not have asked for a better place to get married. The staff were so wonderful and helpful in every way possible and always made you feel welcome. Our wedding co-ordinater was with us every step of the way... More 

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AztecHotel_Manager, Chris Hill - General Manager at Bristol Aztec Hotel & Spa, responded to this review

Thank you for taking the time to leave a review. It's good to hear such fantastic comments about your special day and about our staff, especially the events team who work very hard to make it possible. Congratulations and best wishes from us all and we look forward to welcoming you back in the future. Kind Regards Chris Hill General... More 

West Sussex, England
Contributor
18 reviews 18 reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I arrived at the Aztec at around 10am on Thursday 4th March and went to the reception to request help with my luggage, which was considerable as I came for a sewing weekend. An extremely helpful man took my luggage away and installed it in the appropriate meeting room. I then met up with the group of people I was... More 

Was this review helpful? Yes 1
AztecHotel_Manager, Chris Hill - General Manager at Bristol Aztec Hotel & Spa, responded to this review

Thank you for taking the time to leave a review. It sounds like your meeting went really well and I am pleased that you had such a lovely lunch. Bristol City Centre is a short taxi ride away and has plenty of shopping, There is also Cribbs Causeway for shopping and this is just one motorway junction away. I am... More 

Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Refrained from having even the business lunch for charging ridiculous amount of money for a teabag with hot water. I thought it better to go elsewhere and spend ££ on a sirloin steak rather than overpriced sandwich. Maybe you could scrap the 5p at least? 🙈

Was this review helpful? Yes
AztecHotel_Manager, Chris Hill - General Manager at Bristol Aztec Hotel & Spa, responded to this review

Thank you for leaving your feedback. I am sorry that your feel that the tea is far too expensive. What you actually receive when you order a tea is; Taylor’s loose leaf tea in a teapot (covered with a cosy) that will serve roughly 3-4 cups of tea per guest, together with freshly baked cookies and a further pot of... More 

Bristol, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

4 of us attended The Aztec Hotel "champagne wine dinner" on 27th February. Canape and champagne reception followed by 5-course meal, with champagne for each course. AMAZING food, well selected wines. Excellent value for the evening considering wine with each course and fantastic quality of food. Excellent speaker from Bollinger who was very informative. A relaxed evening. Attentive and friendly... More 

Was this review helpful? Yes
AztecHotel_Manager, Chris Hill - General Manager at Bristol Aztec Hotel & Spa, responded to this review

Our Bollinger evening was very popular and we have had some wonderful feedback from the evening. I am really pleased that you enjoyed the food together with the selected wines and that you found the staff attentive and friendly. Sounds like you had a great night and please see our website for further events planned for the future. Kind Regards... More 

Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Went there today for a surprise 30th Birthday. Staff were excellent and so helpful. Had the set menus which was outstanding. Would definitely recommend to others. Very reasonably priced for how lovely the meal was. Will be going back there again.

Was this review helpful? Yes
AztecHotel_Manager, Chris Hill - General Manager at Bristol Aztec Hotel & Spa, responded to this review

Thank you for taking the time to send us your comments and for mentioning the efforts of the staff in delivering good service. I am pleased that the surprise 30th party went well and you all enjoyed your meals in the restaurant. We look forward to welcoming you back in the future and please recommend us to your friends. Kind... More 

bristol
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We were lucky enough to win a prize of use of the spa facilities & Sunday lunch in the restaurant. Spa facilities were great, not too busy & pool side staff in hand to help with drinks orders. The restaurant staff were fantastic, very attentive & customer service was 11/10 special thanks to Tony O'Neill (who I think was restaurant... More 

Was this review helpful? Yes
AztecHotel_Manager, Chris Hill - General Manager at Bristol Aztec Hotel & Spa, responded to this review

Lucky you to win such a nice prize and I am really happy that you enjoyed the Spa facilities and Sunday Lunch. I will pass your comments on to the restaurant staff especially Tony who will be really pleased to see them. Sounds like you had a fabulous Sunday lunch and I am so glad that that you were not... More 

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