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Hilton Bristol Hotel

Hotel website
Woodlands Lane | Bradley Stoke, Bristol BS32 4JF, England
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1 room 1 guest
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Hilton Bristol Hotel
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974 Reviews from our TripAdvisor Community

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Traveler rating
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    338
    237
    119
    61
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (135)
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English first
  • All months
    (974)
  • Mar-May only
    (230)
  • Jun-Aug only
    (295)
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    (243)
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    (206)
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London, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Only stayed for one night, but was not impressed. The room smelt (which I believe was the carpet). The toilet hadn't been cleaned properly, there were brown stains on the 'fresh' toilet roll - not impressive AT all for the price. The only good thing was a free complimentary drink - a hot chocolate in my case - which was... More 

Was this review helpful? Yes
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I was seemingly disappointed when we arrived at this Hilton having stayed at many worldwide. Staff lovely and pleasant and helpful couldn't fault the service at all. It's just a very tired property. Breakfast was lovely too.

Was this review helpful? Yes
Andrew P, General Manager at Hilton Bristol Hotel, responded to this review

Dear Happy1Sally, Thank you for your feedback following your recent stay at the Hilton Bristol, I was pleased to read that you thought our staff and breakfast were lovely and you could not fault the service during your stay. I am sorry that you thought the appearance of our hotel was quite dated and tired, and I assure you that... More 

Leeds, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The Hilton group of hotels may be good to stay in as an independent traveller but not if you are part of an organised group. Having registered our credit card at Reception on arrival we were surprised when we tried to order a bottle of wine half way through our evening meal on the first night to find this wasn't... More 

Was this review helpful? Yes
Andrew P, General Manager at Hilton Bristol Hotel, responded to this review

Dear laroc58, Thank you for your TripAdvisor review and your comments concerning your recent stay at the Hilton Bristol. I am sorry that you felt our customer service in the restaurant during your evening meal was not up to scratch on this occasion. Please be assured that your comments will be addressed with the relevant team members involved and re-training... More 

Warrington, United Kingdom
Level Contributor
51 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

We stayed here for 2 nights at the end of August in a family room. We were made very welcome on arrival and the kids were given an activity pack each which made them feel very important (nice touch). The room had everything we needed for our mini break and was clean and tidy, exactly what you would expect at... More 

Was this review helpful? Yes
Andrew P, General Manager at Hilton Bristol Hotel, responded to this review

Dear Kevin481111, Thank you for taking the time to write a review regarding your recent stay at the Hilton Bristol, it was a pleasure to read that you had a very enjoyable stay and you found our staff to be very friendly throughout. Thank you for your great comments, and we look forward to welcoming you back the next time... More 

Level Contributor
32 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We had a lovely stay here for the August bank holiday. Although busy with weddings the place was calm and not crowded and the wedding parties held far away enough from the main hotel bar. First night was lovely and quiet, great food in the hotel bar but a bit pricey. Room was lovely and clean, and quiet. However we... More 

Was this review helpful? Yes
Andrew P, General Manager at Hilton Bristol Hotel, responded to this review

Dear LalaJackson1, Thank you for your lovely review regarding your recent stay over the August bank holiday. It was great to see that you felt well taken care of during your stay and that you thought our hotel was smart, clean with friendly service. Thank you for your kind comments and we look forward to welcoming you back in the... More 

fishguard, wales
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

On arriving the room was smelling of urine, room wasn't cleaned properly, television not working right , staff friendly, we eat one meal in hotel ,enjoyed the food, really disappointed in the hilton in bristol , I think the most important thing is cleanliness in hotels ,will definitely not be staying there again

Was this review helpful? Yes 1
Andrew P, General Manager at Hilton Bristol Hotel, responded to this review

Dear eemsgarnwnda, Thank you for your review and feedback. I am sorry we did not meet our usual high standards on this occasion due to the poor cleanliness of your room. Please be assured your comments will be addressed accordingly with our Head Housekeeper. Thank you again for your comments, and we do hope we get the chance to welcome... More 

Travelers are raving about these Bristol hotels

Sidmouth, United Kingdom
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

Hotel was lovely and clean..rooms were spacious and we'll equipped.. Breakfast was very nice good service lots of choice..hotel was very nicely decorated with nice seating areas..only downside was you have to pay to park.

Was this review helpful? Yes 1
Andrew P, General Manager at Hilton Bristol Hotel, responded to this review

Dear Rowland B, Thank you for your 5* Tripdvisor review, it is always a pleasure to read how much our guests enjoy staying with us, and I am delighted to read how much you enjoyed a relaxing and comfortable stay. Your complimentary comments of our hotels facilities, our breakfast buffet and friendly staff are very much appreciated, thank you. We... More 

Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Just returned from one night's stay at the Hilton Bristol. I was quite apprehensive about our stay as I'd read some bad reviews so didn't hold up much hope of a good night. When we arrived the lady at reception checked us in promptly, and we were told we could register for the Hilton honours and they were offering free... More 

Was this review helpful? Yes 1
Andrew P, General Manager at Hilton Bristol Hotel, responded to this review

Dear EmmaaaaS, Thank you for your 5* review, so lovely to hear your kind comments regarding your recent stay at the Hilton Bristol and that you felt well taken care of during your stay. It was a pleasure to read that you were impressed with our breakfast buffet options and had a great night's stay and will definitely return again.... More 

Teesside, United Kingdom
1 review
2 of 5 stars Reviewed 1 week ago

The room wasn't properly cleaned and terrible dated for the price of the room, it had a dusty smell. There was no lift to the second floor. The reception didn't make me aware of this so when they offer for somebody to take my luggage I declined the offer to my surprise when I couldn't find any lift and I... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Andrew P, General Manager at Hilton Bristol Hotel, responded to this review

Dear Victoria M, Thank you so much for your TripAdvisor review. I sincerely apologise that we did not meet your expectations on this occasion due to the poor cleanliness of the room that you were allocated, our mineral water and car parking charges and your disappointment that we did not have a lift at the hotel and I am very... More 

Chester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 1 week ago

Room was outdated. No hairdryer. No aircon. No safe (inspite of having been told during online chat session that there was one). Plumbing poor and basin was cracked. Food from the lounge menu was poor and probably caused my wife to have an upset stomach. Would definitely not stay here again.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 2
Andrew P, General Manager at Hilton Bristol Hotel, responded to this review

Dear Philip F, Thank you for taking the time to post your review on TripAdvisor. We sincerely apologise that you felt disappointed during your stay due to the poor appearance and facilities in your room and the poor quality of food that you received from our lounge menu. Please be assured your comments will be addressed with our Head Housekeeper... More 

Hotel Review Summarization

What travelers say

  • Very good(5)
  • Leisure facilities(4)
  • Car park(3)
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172 photos of this hotel

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Room/suite (36)
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Pool/beach area (4)
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Other (15)
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