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Hilton Bristol Hotel

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Woodlands Lane | Bradley Stoke, Bristol BS32 4JF, England
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Hilton Bristol Hotel
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Hilton Bristol Hotel
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873 reviews from our community

Traveler rating
    197
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    214
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    58
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Surat, India
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed yesterday NEW

Considering the price its room are relatively very large. Though its ambience is not fancy (in fact its plain) but it is still relaxing and enjoyable. Its in proximity to bristol station and just next to bus stop, which should take you anywhere in Bristol.

Was this review helpful? Yes
Bristol, United Kingdom
1 review
1 of 5 stars Reviewed 2 days ago NEW

I stay here sometimes due to work commitments & location, but the hotel rooms are tired, with broken equipment etc. that is generally better to attempt to fix yourself (although nothing can be done about the low water pressure for a shower) than have to deal with the staff who have perfected the quizzical look to perfection over the years.... More 

Review collected in partnership with Hilton Hotels & Resorts

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Danielle S, PA to the Hotel Manager at Hilton Bristol Hotel, responded to this review

Dear Greg B, Thank you for your review and feedback. I am sorry for the issues that you experienced regarding our room facilities and the poor customer service that you experienced during your stay. Please be assured these issues will certainly be addressed with our Senior Team accordingly. We really appreciate your feedback and we do hope we get the... More 

London, England, United Kingdom
Contributor
11 reviews 11 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We stayed on Thursday and Friday Night with bed and breakfast included. Check in was easy and swift on arrival, signed up to Hhonors so we could get the free wifi, worth it rather than paying. Room was very clean and spacious, however we found the bed far too hard and the duvet very thin. My daughter was in the... More 

Was this review helpful? Yes
Danielle S, PA to the Hotel Manager at Hilton Bristol Hotel, responded to this review

Dear hels189, Thank you for your TripAdvisor review and feedback. I am glad you had an overall satisfactory stay with us, and I am sorry we did not appear to have met our usual high standards on this occasion. Please be assured these issues will certainly be addressed accordingly. We really appreciate your feedback and we look forward to welcoming... More 

Aberdeen, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I slept there last Saturday with my husband and little daughter.Room was clean and nice. Despite there was a wedding reception in the building, it was still quite in the room.We used the swimmingpool,and olny downside was that we couldnt do the photos our daughter there.Staff very nice and helpful.I recommend this place.

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Danielle S, PA to the Hotel Manager at Hilton Bristol Hotel, responded to this review

Dear anya_ST87, Thank you for your lovely feedback, it is always a pleasure to read how much our guests enjoy staying with us, and I am delighted to read how much you enjoyed a relaxing and comfortable stay. Your complimentary comments of our leisure facilities and friendly staff are very much appreciated, thank you. We hope to welcome you back... More 

Lincoln UK
Top Contributor
51 reviews 51 reviews
13 hotel reviews
33 helpful votes 33 helpful votes
2 of 5 stars Reviewed 1 week ago

I had used this hotel a couple of times before and written a review I see now. 2nd review and nothing's changed. I brought the family. They enjoyed the breakfast choice and the pool. But the bed is very hard and uncomfortable Instead of just leaving a poor review I did tell reception. They gave me another room on top... More 

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Danielle S, PA to the Hotel Manager at Hilton Bristol Hotel, responded to this review

Dear Donna G, Thank you so much for your feedback following your recent stay with us. I am sorry we did not meet our usual high standards on this occasion due to the uncomfortable bed and the difficulties that you experienced when trying to connect to the internet. In regards to your comments concerning the uncomfortable bed in your room... More 

London
Top Contributor
69 reviews 69 reviews
27 hotel reviews
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We received a groupon as a Christmas present which included champagne afternoon tea and use of the spa. We were quite early but were able to have the afternoon tea when we got there. We were served by a really nice, efficient and helpful waitress. Where we were sitting was just in the lobby on sofas so was not at... More 

Was this review helpful? Yes 1
Danielle S, PA to the Hotel Manager at Hilton Bristol Hotel, responded to this review

Dear HB83100, Thank you so much for your feedback following your recent visit, It was great to hear that you enjoyed your Champagne Afternoon Tea. I was concerned to read your comments regarding our leisure centre, please be assured your comments and observations you raised will be shared with our Health Club Manager. Thank you again for your comments, and... More 

bristol UK
Top Contributor
118 reviews 118 reviews
46 hotel reviews
94 helpful votes 94 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We had afternoon tea here on a groupon voucher but you'd think we were royalty. Excellent warm welcome. Lovely seating area and so comfy, could have fallen asleep. Attentive service. Really friendly waitress. The afternoon tea was very special, lovely sandwiches and scones and cream and a strawberry tart each to finish. Other teas I've had have a selection of... More 

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Danielle S, PA to the Hotel Manager at Hilton Bristol Hotel, responded to this review

Dear lifeastrin, Thank you for your 5* review, and for your lovely feedback, it was our pleasure to have welcomed you to the hotel. I am delighted to hear you enjoyed your Afternoon Tea and we hope that we can welcome you back soon. Kind regards, Danielle More 

Cheshire, UK
Contributor
11 reviews 11 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Nice hotel and well-kept. Breakfast was good as was service at breakfast. Downsides were taking over an hour to locate an important package that had been signed for and an unbelievable £15 per night for internet access. Only other option would be to sign up for Hilton rewards scheme and be inundated with emails. Surely this is unacceptable in 2015... More 

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Danielle S, PA to the Hotel Manager at Hilton Bristol Hotel, responded to this review

Dear fatangfatang, Thank you so much for your feedback following your recent stay with us. I sincerely apologise for the issues which you experienced when trying to locate your package that you had delivered to our hotel, and I am very sorry for the inconvenience this caused you during your stay. Please be assured your comments and observations you raised... More 

Chester, United Kingdom
Senior Contributor
48 reviews 48 reviews
15 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This hotel is in a popular business area and can therefore get away with very high prices. What is more annoying is that they want to charge you £15+ extra to use the wi-fi. The general state of the building seems very average although the rooms are OK except mine was very cold and I could not get the heating... More 

Was this review helpful? Yes
Danielle S, PA to the Hotel Manager at Hilton Bristol Hotel, responded to this review

Dear Peter M, Thank you for your review and feedback. I am sorry we did not meet our usual high standards on this occasion. Please be assured your comments will be addressed accordingly. We really appreciate your feedback and we do hope we get the chance to welcome you back in the near future. Kind regards, Danielle More 

1 review
2 of 5 stars Reviewed 3 weeks ago

Be careful whenonline make sure you read everything thought breakfast was included turns out it was not how ever quility of breakfast was good. Most of the staff helpful. Bed was old could feel the springs and it was just a standard bed i saw some beds were king size

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Danielle S, PA to the Hotel Manager at Hilton Bristol Hotel, responded to this review

Dear Chan G, Thank you so much for your feedback following your recent stay with us. It was great to hear that you enjoyed our breakfast buffet. I was concerned to read your comments about the uncomfortable bed, and the confusion as to whether breakfast was included in your room rate when making your reservation on-line, and I am very... More 

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