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All 88 Bristol hotels

Holiday Inn Express Bristol City Centre

2.5 of 5 Hotel   |   South End, Temple Gate House, Bristol BS1 6PL, England
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Ranked #40 of 88 hotels in Bristol
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314 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Stayed here for a friend's hen party. On the whole the stay was average. It is busy with stag and hen parties and noisy at night but this is no excuse for hygiene issues. My room was absolutely fine but a friend looked behind her bathroom door and to say it was filthy was an understatement! Service very slow in... More

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HIEBristol, Guest Relations Manager at Holiday Inn Express Bristol City Centre, responded to this review

Frankham11 Choosing to post on any website, a picture of a young girl without her permission or indeed knowledge, rather than conveying your concerns to a member of our team, is simply wrong. I can happily confirm to anyone viewing this post that the security and privacy of both our guests and employees is foremost and that behaviour such as... More

UK
Top Contributor
112 reviews 112 reviews
38 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 1 week ago

very convenient for airport bus and for train stattion. lots of good things to say about staff and welcome, including finding me a room that was quiet - I slept well until 5am when the bin men arrived :( Maybe I was unlucky, I Breakfast staff were helpful - but why no bacon? Wifi was good - but why is... More

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HIEBristol, Guest Relations Manager at Holiday Inn Express Bristol City Centre, responded to this review

Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay. I look forward to welcoming you back again very soon. Kind regards, Guest Service Manager, Tomas Bartuskevicius More

London, United Kingdom
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

I booked and paid for a room 5 weeks in advance of my stay. Upon arrival (ahead of the guaranteed availability time), there were 4 customers involved in a heated exchange with the Manager who was telling them there were no rooms left (even though they too had paid well in advance). I knew what was coming next when I... More

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HIEBristol, Guest Relations Manager at Holiday Inn Express Bristol City Centre, responded to this review

Good afternoon Mr Lucas Apologies once again for the experience encountered. Unfortunately flooding is not always attributed to rain, in which case certainly the plumbing industry would perhaps be more capable of resolving emergency’s with advance warning. Refunds were quickly issued back, including complimentary stay vouchers or Rewards card points for every guest affected. I am slightly disappointed to hear... More

Durham, United Kingdom
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Ideally placed for Bristol city centre attractions and shops. Don't expect bargain rates though. Discounted parking if you have traveled by car and about 500m from Bristol Temple Meads railway station.

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HIEBristol, Guest Relations Manager at Holiday Inn Express Bristol City Centre, responded to this review

We welcome all feedback that we receive from our guests, including positive comments which help us to recognise and reinforce excellent service within the team. Thank you. Kind regards, Guest Service Manager, Tomas Bartuskevicius More

Swindon, United Kingdom
Senior Contributor
22 reviews 22 reviews
15 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Generally it's a nice place and there's not anything closer to Temple Meads. Great for going to Bristol by train. The thing that lets the chain down for me is the breakfast. It's extremely limited on what hot food it offers. No bacon, ho hash browns. Otherwise for a night or two away, I have no issues with it. Clean... More

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HIEBristol, Public Relations Manager at Holiday Inn Express Bristol City Centre, responded to this review

Dear tardis Thank you for your feedback. We are always looking for feedback on areas we can improve and although breakfast is a brand standard , there are IHG updates on this coming very soon which can hopefully tempt you back again! Should you wish to discuss your stay further, please do not hesitate to contact me. Kind regards John... More

Aberfeldy, United Kingdom
Top Contributor
73 reviews 73 reviews
49 hotel reviews
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Perfect hotel for an overnight stay in the city centre, friendly helpfull staff, rooms spotless and comfy, breakfast really good for the price, maybe a tad basic for some people but for £78 a night it was well worth it. Only walking distance from the harbour area and there is a very nice Italian restaurant next door.

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HIEBristol, Public Relations Manager at Holiday Inn Express Bristol City Centre, responded to this review

Dear Dunfermline Thank you kindly for your feedback! I shall pass over to our team and look forward to welcoming you back again soon. Should you wish to discuss your stay further, please do not hesitate to contact me. Kind regards John Morton Senior Guest Services Manager (HI Express Bristol) sgsm@hiexpressbristol.co.uk More

Sheffield England
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed at this hotel to go to a Hen night in Bristol. Just across the road from Temple Meads Train station so no trouble getting there. The rooms were spotless and the beds and pillows were really comfortable, a great double shower as well with lovely soft towels. The bar was small but the drinks were very good too. The... More

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HIEBristol, Public Relations Manager at Holiday Inn Express Bristol City Centre, responded to this review

Dear johnjules Thank you for the feedback. I shall pass over to our team and look forward to welcoming you back to Bristol, again soon. Should you wish to discuss your stay further, please do not hesitate to contact me. Kind regards John Morton Senior Guest Services Manager (HI Express Bristol) sgsm@hiexpressbristol.co.uk More

Peterborough, England, United Kingdom
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed March 10, 2014

A fairly basic hotel experience. Rooms are clean and the staff are friendly. Car parking is a bit of a problem, the confirmation implies there is no problem, but in reality they only have 20 places on a first come first served basis. Food in the evening is very basic and as with all HIEs the cooked breakfast is disappointing.... More

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HIEBristol, Public Relations Manager at Holiday Inn Express Bristol City Centre, responded to this review

Hi Peter Thank you for your feedback. I shall pass over your comments over to our team and of course look forward to welcoming you back again soon. With regards to Breakfast, we are about to commence trialling some new items shortly, so hopefully we can make some improvements there to! Should you wish to discuss your stay further, please... More

Bristol, United Kingdom
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed March 3, 2014

I am a regular and have always found this particular Holiday Inn to be very clean, comfortable and with good rooms. Reception staff are friendly and helpful and everything you would expect from such a good chain hotel is clearly in evidence. I would not stay anywhere else when in Bristol.

Was this review helpful? Yes
HIEBristol, Public Relations Manager at Holiday Inn Express Bristol City Centre, responded to this review

Dear 940Nonnash Thank you for your kind feedback. I am pleased to hear that our commitments to service and updates to Hotel facilities, are proving positive, particularly for our guests who return visit. We always do appreciate ideas and suggestions to consistently adapt and improve, so please keep us updated! The team and I look forward to welcoming you back... More

Birmingham, United Kingdom
Top Contributor
78 reviews 78 reviews
14 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed March 1, 2014

We chose to stay here in Bristol even though we were going on a day trip starting from Bath, as the hotels in Bath were quite a bit more expensive. So the hotel's location right opposite the train station was perfect for us. Check-in was fast, and the room was up to Holiday Inn's usual high standard - a reasonable... More

Was this review helpful? Yes
HIEBristol, Guest Relations Manager at Holiday Inn Express Bristol City Centre, responded to this review

Dear Guest, I was pleased to read that you had enjoyed your stay and I will certainly pass on your comments to our team. I know that they will be delighted to learn that their efforts have been appreciated and remembered. I hope we can welcome you back to the Holiday Inn Express Bristol City Centre Hotel. Best regards, Guest... More

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Additional Information about Holiday Inn Express Bristol City Centre

Also Known As:
Holiday Inn Express Bristol City Centre Hotel
Holiday Inn Express Bristol City Centre Hotel Bristol
Holiday Inn Express Bristol
Holiday Inn Bristol
Bristol Holiday Inn
Address: South End, Temple Gate House, Bristol BS1 6PL, England
Phone Number:
Location: United Kingdom > England > Bristol
Amenities:
Business Center with Internet Access Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #40 of 88 hotels in Bristol
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Bristol City Centre 2.5*
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