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Lake Crackenback Resort & Spa

4.0 of 5 1650 Alpine Way | Snowy Mountains, Crackenback, New South Wales 2627, Australia (Formerly Novotel Lake Crackenback Resort)
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Certificate of Excellence 2014
Lake Crackenback Resort & Spa
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Lake Crackenback Resort & Spa
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354 reviews from our community

Traveler rating
    206
    112
    24
    6
    6
See reviews for
146
126
3
12
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (99)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
  • All months
    (354)
  • Mar-May only
    (84)
  • Jun-Aug only
    (108)
  • Sep-Nov only
    (96)
  • Dec-Feb only
    (66)
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Perth, Australia
Contributor
18 reviews 18 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We were day trippers to the resort and it rocked My husband and I had lunch and the pizza was perfection. We playied at the archery Went for a bush walk around the lake But best of all we did a Segway Tour and you could fault nothing about that tour The value was exceptional the trip was interesting and... More 

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Melbourne
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

First of all, some negatives. My family and I stayed there recently in spring, which is the time they choose for renovation work, so it's not exactly quiet in the morning. We stayed in the apartment unit by the lake and the place had started to show its age (I hope the renovation is for this reason). Otherwise, it's a... More 

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Snowy821, Manager at Lake Crackenback Resort & Spa, responded to this review

Dear servine We love hearing from all of our guests, thank you for taking the time to write a detailed review on your December holiday here with us. Firstly, apologies for any disruption you experienced during your stay with the renovation of the apartments. I know you understand the importance of continually ensuring our product is refreshed and kept in... More 

Melbourne, Australia
Top Contributor
84 reviews 84 reviews
43 hotel reviews
51 helpful votes 51 helpful votes
1 of 5 stars Reviewed 1 week ago

We checked into a 3-bedroom apartment with two other couples. The master bedroom bathroom had a spa - thought I would give it a try. It did not work. Reported it to management, and was told: + the apartment owner had ordered the spa turned off and not used + because the spa was not featured in the ad, it... More 

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Sydney
Top Contributor
57 reviews 57 reviews
16 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

My husband and I stayed here for a week in December. We were lucky to stay in an apartment/villa which was just renovated. The renovated unit (loft style) was tastefully done with all the modern appliances and fully equipped kitchen. We absolutely loved our stay. Perfect for family, there are lots of activities on the ground to do (archery, 9... More 

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Snowy821, Manager at Lake Crackenback Resort & Spa, responded to this review

Dear JacarandaO Thank you for your great review on your recent stay with us here at Lake Crackenback Resort & Spa. It is so pleasing to see your high regard of our property, particularly given your extensive travel experience. We love it here in Summer - the Resort and surrounds lends itself to so many different activities to really make... More 

Canberra, Australia
Contributor
17 reviews 17 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed in one of the chalets which are actually not part of the Accor complex, which for me was the only downfall because I didn't get any points, so if you are an Accor member just stay in the lakeside units. Now this is a really great place, we were there in November and it was just beautiful. The... More 

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Snowy821, Manager at Lake Crackenback Resort & Spa, responded to this review

Dear justdoitcj Thank you for taking the time to review your recent stay with us in November, we love hearing from our guests. We are so pleased you loved your stay with us, you have touched on so many of the reasons we all find it so special here. The beauty of the mountains and lakes are breakthtaking and instill... More 

Canberra, Australia
Contributor
16 reviews 16 reviews
15 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

My husband and I stayed for 4 days in autumn this year in a one bedroom chalet. We took full advantage of the facilities and autumn is a wonderful time of year in the mountains. Our chalet was a lovely but short walk across the park and bridge to the restaurants where we ate all our meals. Cannot speak highly... More 

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Snowy821, Manager at Lake Crackenback Resort & Spa, responded to this review

Dear kazm0 Thank you for taking the time to post a review on your Autumn holiday with us - we love hearing from our guests and are so pleased you had such an enjoyable holiday. It certainly sounds as though you made the most of your time here going on the segways, having massages, fishing, swimming, dining in both restaurants... More 

Canberra, Australia
Senior Contributor
40 reviews 40 reviews
23 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed November 1, 2014

Not cheap but great location if you are interested in hiking in the mountains. We stayed in a chalet which was close to the bush where kangaroos and rabbits visited each evening. We didn't eat in Cuisine but preferred to cook our own meals and sit on the deck in the evening, which was really good. The only issue I... More 

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Snowy821, Manager at Lake Crackenback Resort & Spa, responded to this review

Dear Swanee59 Thank you for taking the time to post your review on Trip Advisor - we love hearing from our guests. We are so pleased we were able to play a part in making your holiday so enjoyable and that you had a chance to experience our amazing wildlife here. Thank you for your feedback on your TV reception,... More 

Brisbane, Queensland, Australia
2 reviews
5 of 5 stars Reviewed October 13, 2014

My husband, 2 children and myself stayed in a one bedroom self contained apartment. The accommodation was fabulous, and the kids even had their own space and single beds (not on the sleeper sofa as we were expecting). The apartment was well designed with fireplace and stunning view over the lake and snowy mountain back drop. Loved that the dining... More 

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Snowy821, Manager at Lake Crackenback Resort & Spa, responded to this review

Dear Julie-Anne O Thank you for taking the time to post your review on Trip Advisor, we love hearing from our guests. We are so pleased you and your family loved your time here with us. We get many comments on the spaciousness of our accommodation and the views are spectacular given our location. Our chef and food and beverage... More 

Sydney, Australia
Senior Contributor
38 reviews 38 reviews
14 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed October 5, 2014

We stayed here with friends over the October long weekend. For the record we were not here for skiing but to attend a fly fishing course. The weather was perfect and the resort is well located. We stayed in a 3 bedroom lake view apartment. It was clean and tidy and the only issues we had was with the screen... More 

Was this review helpful? Yes 1
Snowy821, Manager at Lake Crackenback Resort & Spa, responded to this review

Dear Holiday 0123 We loved hearing of your recent Fly Fishing long weekend at Lake Crackenback, thank you for posting your review. We are so pleased you were happy with your accommodation and your kind comments regarding both of our restaurants have been passed onto our Head Chef and Food and Beverage teams - they are passionate about serving the... More 

Copacabana, Australia
Senior Contributor
30 reviews 30 reviews
13 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed September 25, 2014

We stayed here last year, during a bad ski season (August 2013 - had to click on 2014 as I am reviewing later). BUT, the accommodation here was fabulous! We rented a one bedroom chalet, which was beautifully styled and a private fire place for that extra bit of luxury. We had the usual buffet breakfast which was sublime! And... More 

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Snowy821, General Manager at Lake Crackenback Resort & Spa, responded to this review

Dear Soyanna Thank you for letting us know how much you loved your ski holiday here with us last year. We are so glad you lo ved your accommodation and also the breakfast and dinner experiences (and we agree the fireplaces add that extra bit of luxury and romance). Last year was not the best ski season, but we definitely... More 

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Additional Information about Lake Crackenback Resort & Spa

Address: 1650 Alpine Way | Snowy Mountains, Crackenback, New South Wales 2627, Australia (Formerly Novotel Lake Crackenback Resort)
Location: Australia > New South Wales > Crackenback
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Lake Crackenback Resort & Spa 4*
Number of rooms: 110
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Also Known As:
Novotel Lake Crackenback Hotel Crackenback
Novotel Thredbo Village
Jindabyne Novotel
Accor Lake Crackenback Hotel

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