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Lake Crackenback Resort & Spa

Certificate of Excellence
1650 Alpine Way | Snowy Mountains, Crackenback, New South Wales 2627, Australia (Formerly Novotel Lake Crackenback Resort)
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1 room 1 guest
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442 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (128)
Date | Rating
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    (107)
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Sydney, Australia
4 of 5 stars Reviewed yesterday NEW

My wife and I had a great stay at Lake Crackenback. We stayed in a one bedroom lake view apartment for four nights. Views, apartment layout and location are second to none though one thing which was spring on us is that we were unaware that the apartment was not serviced for the entire length of our stay. Which meant... More 

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Was this review helpful? Yes
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Very good location, close to the train which can move you straight to the mountains (but you heve to pay - not cheap!). By car it will takes more than 45 min. Breakfast - very rich buffet. In the resort you have restaurant (ok) and rent a ski. Free parking.

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Snowy821, Manager at Lake Crackenback Resort & Spa, responded to this review

Dear Andrzej D Thank you for taking the time to post a review following your ski holiday here with us. We are pleased you enjoyed your stay here including the proximity to ski tube to access Perisher. We look forward to having the opportunity to welcome you back again in future and invite you in the meantime to join us... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

We stayed at 1 bedroom chalet for 3 nights. It was cosy and warm, but the resort is kind of isolated from main attraction especially cafe/ bars. Only two cafe and restaurants on site, food was average. breakfast menu was standard nothing spectacular and food was cold. Staff were not friendly at all especially waiters. Been asked few times to... More 

Was this review helpful? Yes 1
Snowy821, Manager at Lake Crackenback Resort & Spa, responded to this review

Dear Harris C Thank you for providing feedback on your recent stay with us. We are pleased you enjoyed your chalet accommodation, however were disappointed and apologise for the service you experienced - this is indeed a rarity as you can see from the vast majority of feedback on this site. Our team here are focused on ensuring guests have... More 

Sydney, Australia
Level Contributor
5 reviews
4 hotel reviews
4 of 5 stars Reviewed 3 days ago NEW

Spent four nights in August - lovely little studio apartment - very comfortable - resort has everything you need. Breakfast was included which was great for a day on the slopes. Such a lovely resort - so peaceful and the wildlife is abundant. We skied everyday but would love to go back in warmer months to use some of the... More 

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Snowy821, Manager at Lake Crackenback Resort & Spa, responded to this review

Dear JanetandRoss Than you for taking the time to review your August winter holiday here with us at Lake Crackenback. We are so pleased you loved the Resort - it is spectacular and the wildlife often goes unmentioned but it is very special to see so much beautiful native animals in their natural environment. The resort is amazing in warmer... More 

Sydney, Australia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stayed for 3 nights. We were upgraded to a 3 bedroom apartment from a 2 bedroom. The pool was fabulous after a day on the mountain. Pretty good gym for a hotel too. We loved the location. We spent 1 day at Thredbo and 1 day at Perisher. Easy to get to both from the resort. The kids loved... More 

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Snowy821, Manager at Lake Crackenback Resort & Spa, responded to this review

Dear Sydneykjb We appreciate you taking the time to post a review on your recent family ski holiday here with us. We are so pleased to have played a part in making your holiday so enjoyable. The location convenient to both ski resorts is a key selling point for us during winter, to easily access both ski fields is a... More 

Greater Canberra, Australia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

we purchased a romantic special plus an extra night. could not be any further from the truth. small room, previous tenants food still in freezer, a view only out of the door, no fire, spa, or anything generally romantic. could have stayed home to sit in front of TV drinking champagne, which we took ourselves. offered to pay for an... More 

Was this review helpful? Yes 1
Sydney, Australia
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

We recently had 3 nights here in a Mountain View Studio. When we arrived the fire was going and music was playing in our room. A beautiful welcome at 11pm after a 6 hour drive from Sydney! The room was very modern, and well sized and very clean. Breakfast was included, and was delicious. We rented skis from the onsite... More 

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Snowy821, Manager at Lake Crackenback Resort & Spa, responded to this review

Dear Megistripping Thank you for taking the time to let us know how much you enjoyed your short break here with us! It means a lot to the whole team to receive feedback from our guests. We are so pleased you enjoyed our beautiful mountain view studios, breakfasts at Cuisine restaurant over the lake and the convenience of our fabulous... More 

Brisbane, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

We visited Lake Crackenback Novotel resort as a family, looking to enjoy their spectacular setting amongst the hills of the Kosciusko National Park. Activities within the resort are run by the "Activate" team, and includes guided Segway tours. Our family decided to undertake one of these "Nature Friendly " tours. As the tour started, light rain began to fall, however... More 

Was this review helpful? Yes 1
Snowy821, General Manager at Lake Crackenback Resort & Spa, responded to this review

Dear Rob N Thank you for providing feedback on your recent stay with us. We would like to apologise firstly that you left feeling as though our staff did not care, please be assured this is absolutely not the case – we do genuinely care for our guests. We all wish you a speedy recovery and hope you will return... More 

Sutherland Shire, Australia
1 review
5 of 5 stars Reviewed 1 week ago

Unit 43 of Lake Crackenback. Large, 3 bedroom with Loft. The loft was perfect for the kids to escape and chill whilst the adults relaxed with wine and nibbles by the fire. A platypus was in the lake, very exciting. Enjoyed the facilities via the warm indoor pool and the alpine larder for dinner one night. Will definitely book this... More 

Was this review helpful? Yes
Snowy821, Manager at Lake Crackenback Resort & Spa, responded to this review

Dear baileyskyla Thank you for taking the time to post a review following your recent winter family holiday here with us. We are so pleased to read we played a part in making your stay so enjoyable and that you enjoyed in particular your lake view apartment. They are very spacious and many of our guests comment on how enjoyable... More 

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