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Lake Crackenback Resort & Spa

Certificate of Excellence
1650 Alpine Way | Snowy Mountains, Crackenback, New South Wales 2627, Australia (Formerly Novotel Lake Crackenback Resort)
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Lake Crackenback Resort & Spa
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408 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (121)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
  • All months
    (408)
  • Mar-May only
    (107)
  • Jun-Aug only
    (115)
  • Sep-Nov only
    (96)
  • Dec-Feb only
    (90)
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Melbourne Australia
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Our first time stay here. We were up graded from a one bed apartments to a two bedroom apartment. We extended our stay because we enjoyed it so much. The staff at reception,cafe and restaraunt were all very friendly and welcoming. The apartment was cozy and loved sitting out on the balcony over the water for a morning coffee. We... More 

Was this review helpful? Yes
Snowy821, Manager at Lake Crackenback Resort & Spa, responded to this review

Dear Tassietourer Thank you for taking the time to post a review on your recent holiday with us here at Lake Crackenback Resort & Spa. We are so pleased you enjoyed your stay so much that you extended it and that you have already decided to return in future. We are fortunate to have a great team here who genuinely... More 

Top Contributor
115 reviews 115 reviews
21 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Ive started here a number of times, there are a number of different types of accommodation but my favourite are the Lake view apartments. They have a lovely view across the lake to the mountains, spacious and well equipped kitchens. Breakfast is normally included and is OK, not great but the service is good. The problem is they just don't... More 

Was this review helpful? Yes
Snowy821, Manager at Lake Crackenback Resort & Spa, responded to this review

Dear Lazylime Firstly, thank you for your ongoing loyalty to Lake Crackenback Resort & Spa, we appreciate receiving all feedback and it means so much that our highly valued repeat guests continue to love their stay here with us. Your comments regarding breakfast have been shared with the breakfast chef and his team, thank you for bringing this to our... More 

Corlette
Reviewer
5 reviews 5 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

Our young family recently spent 5 nights at the resort. We loved every moment of it! The staff were friendly and accommodating, we enjoyed the bush walks, wombat spotting and the kids were thrilled to see kangaroos, emus and wild deer. My husband went fly fishing with Matt and rated the experience as one of the best! We enjoyed the... More 

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Snowy821, Manager at Lake Crackenback Resort & Spa, responded to this review

Dear Anne T Thank you for your appreciated and valued review on your recent family 5 night holiday with us. We understand how precious family holidays are and were so pleased to read that we played a part in making your holiday so enjoyable and special for all members of the family. One of our true passions is ensuring we... More 

Canberra, Australia
Senior Contributor
31 reviews 31 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Lake Crackenback Resort and Spa is an amazing experience! Spacious yet cosy accommodation with fire places, free buffet breakfast every morning overlooking the lake and so many sporting activities offered within the resort. The Day Spa is so relaxing and peaceful, I recommend a 1hr Relaxation massage! We walked up Thredbo river and explored the surrounds. Excellent overall experience :)

Was this review helpful? Yes 1
Snowy821, Manager at Lake Crackenback Resort & Spa, responded to this review

Dear jelli_smiles We truly appreciate you taking the time to post a review on your recent stay with us here at Lake Crackenback Resort & Spa. We were so pleased to read how much you enjoyed your time with us here, including your cosy accommodation, the many activities available and our beautiful day spa - just perfect after all that... More 

Melbourne
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My husband and I spent 4 nights at Lake Crackenback Resort recently and we just love it! Granted it was our 2nd visit and at the same time of year, the first was for our honeymoon and most recently for our anniversary. We stayed in a mountain view studio and can I say, the view was just that of the... More 

Was this review helpful? Yes 1
Snowy821, Manager at Lake Crackenback Resort & Spa, responded to this review

Dear neetjs Thank you for choosing to celebrate your anniversary with us here at Lake Crackenback Resort & Spa - and thank you for your ongoing loyalty! We love hearing that our guests are already planning their return stay, it's so nice to have something to look forward to. The mountains have just been stunning this winter with some great... More 

Terrigal, Australia
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This was our 5th Year in a Row staying at the Best Resort. It was a White Wonderland this visit. Everything you need is right at the resort to have the best holiday. We stayed for 6 nights, our apartment was beautiful ( No 38 ) living area downstairs and bedroom and ensuite upstairs.Warm, cosy. Comfortable Lounge. Sunny apartment. We... More 

Was this review helpful? Yes
Snowy821, Manager at Lake Crackenback Resort & Spa, responded to this review

Dear Meg C First of all, thank you for your ongoing loyalty! You truly are one of family now! We are so pleased you continue to enjoy your stays with us here at the Resort, it means so much when our highly valued repeat guests continue to love their time, the beautiful and cosy (soooo important) accommodation, the restaurants and... More 

Sydney, Australia
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Having not previously been to Thredbo or Jindabyne we found the weekend at Lake Crackenback a great surprise. Although it was cold the apartment was warm with heating and an open fireplace. Great facilities and lots of fun. We would have loved to stay for an extra 2 days.

Was this review helpful? Yes
Snowy821, Manager at Lake Crackenback Resort & Spa, responded to this review

Dear Vicki R Thank you for taking the time to post a review following your recent stay here to attend a wedding. We agree, Lake Crackenback is the best kept secret and many once they get here never want to leave - or turn into multi return guests! We are so pleased you thoroughly enjoyed your stay here - it... More 

Canberra, Australia
Senior Contributor
32 reviews 32 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 27, 2015

We stayed here as part of our silver wedding anniversary celebrations in March of this year. The location was fantastic and the property was absolutely beautiful! The ambience of the room was romantic. The apartment was huge and the fireplace cosy. We had horrible weather with rain and gusty wind but that allowed us to enjoy the roaring fireplace and... More 

Was this review helpful? Yes
Snowy821, Manager at Lake Crackenback Resort & Spa, responded to this review

Dear Shopgirl89 Congratulations on your silver wedding anniversary and thank you for choosing to celebrate it in part at Lake Crackenback Resort & Spa. We are so pleased to have played a part in making your anniversary so special - we agree it is the most romantic place here and watching the weather come in over the mountains and across... More 

Greater Newcastle, Australia
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 26, 2015

Recently attended a wedding in this magical lakeside seeing. 17c and the sun shone on the beautiful bride and her proud partner. Later, the night sky radiated the beauty of the Milky Way. Magical place in all seasons. Strongly recommend you visit. ..you will be impressed.

Was this review helpful? Yes 1
Snowy821, Manager at Lake Crackenback Resort & Spa, responded to this review

Dear Jinxie46 Thank you for your recent review on your special trip to Lake Crackenback Resort & Spa to attend a wedding. We agree - it is such an amazing venue for weddings here - the location is beautifully romantic with the mountains and lake making the ideal backdrop setting. We are so pleased you thoroughly enjoyed your time here... More 

Canberra, Australia
1 review
5 of 5 stars Reviewed May 26, 2015

We had a magnificent stay, absolutely beautiful location, amazing views, wonderful dining - the service was exceptional! We stayed in a studio, it contained all we needed. The room was clean, well maintained and very comfortable. The ride through the Thredbo Valley track was unbelievable, a great mountain bike experience. We had great fun on our first Segway experience and... More 

Was this review helpful? Yes
Snowy821, Manager at Lake Crackenback Resort & Spa, responded to this review

Dear Amelia S Thank you for taking the time to post a review on Trip Advisor about your recent romantic getaway to Lake Crackenback Resort & Spa. We are so pleased to have played a part in making your holiday so enjoyable and are glad you enjoyed your accommodation , the many complimentary activities available here at the Resort and... More 

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