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All 1 Crackenback hotels

Lake Crackenback Resort & Spa

4.0 of 5 Resort   |   1650 Alpine Way | Snowy Mountains, Crackenback, New South Wales 2627, Australia (Formerly Novotel Lake Crackenback Resort)
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Lake Crackenback Resort & Spa
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Ranked #1 of 1 Hotels in Crackenback
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 6 days ago
SoyAnna Copacabana, Australia
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345 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Copacabana, Australia
Senior Contributor
30 reviews 30 reviews
13 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We stayed here last year, during a bad ski season (August 2013 - had to click on 2014 as I am reviewing later). BUT, the accommodation here was fabulous! We rented a one bedroom chalet, which was beautifully styled and a private fire place for that extra bit of luxury. We had the usual buffet breakfast which was sublime! And... More

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Snowy821, General Manager at Lake Crackenback Resort & Spa, responded to this review

Dear Soyanna Thank you for letting us know how much you loved your ski holiday here with us last year. We are so glad you lo ved your accommodation and also the breakfast and dinner experiences (and we agree the fireplaces add that extra bit of luxury and romance). Last year was not the best ski season, but we definitely... More

Sydney, Australia
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 2 weeks ago

We decided to take our 3 boys to visit the snow on impulse from Sydney for a weekend and I didn't fancy the look of anywhere in Jindabyne and found this by chance when searching on the net. It was a 5 hour drive but we were so happy when we arrived, the chalet (no8 Bullocks Dr) was perfectly clean,... More

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Snowy821, Manager at Lake Crackenback Resort & Spa, responded to this review

Dear Lulusfamily Thank you for your post on your recent impulse trip to our beautiful part of the world. We are so pleased you and your family enjoyed your stay so much, including the beautiful accommodation and additional activities for the boys. Your comments regarding breakfast have been passed on to the Food and Beverage Manager for his immediate review,... More

Sydney
Contributor
16 reviews 16 reviews
10 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed from 10-13 July 2014 in 1 bedroom deluxe chalet. The chalet comes with a room upstairs and a fold out bed downstairs. Plenty of room for 2 adults and a 3 year old. The chalet is well maintained, nicely insulated and furnished tastefully. Check in and check out done very quickly. We definitely love the chalet and we will... More

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Snowy821, Manager at Lake Crackenback Resort & Spa, responded to this review

Dear durianlizard Thank you for letting us know about your winter family holiday to the Resort and the beautiful Snowy Mountains. We are so pleased you loved your stay with us, including the accommodation and the handy location between the two ski fields. Your feedback regarding breakfast is appreciated and has been passed on to our Food and Beverage Manager... More

Calgary
2 reviews
5 of 5 stars Reviewed 4 weeks ago via mobile

This is my second stay at the resort and won't be the last. Our gold studio accommodation is 5 star. Spacious, modern, spotlessly clean and with mountain views. The resort is a quick drive around the corner from the ski tube and there is also a complimentary resort shuttle. We have enjoyed a fabulous buffet breakfast every morning and have... More

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Snowy821, Manager at Lake Crackenback Resort & Spa, responded to this review

Dear KPLE Thank you for your repeat patronage and for letting us know about your recent family holiday to the Resort - we love hearing from our guests. We are so glad you loved your stay, including the accommodation, restaurants, activities and the handy location to Perishers Ski tube. We look forward to welcoming you back for your third holiday... More

Wyong, Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Lake Crackenback Resort is a great base for a family ski holiday to either Perisher or Thredbo. We stayed in a 3 bedroom apartment that was beautifully decked out, the heated bathroom floors were a winning touch. Staff were very attentive and telephoned shortly after check in to make sure we were happy and offer their services if we needed... More

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Snowy821, Manager at Lake Crackenback Resort & Spa, responded to this review

Dear KnB27 Thank you for taking the time to post a review on trip advisor following your recent family ski holiday, we are so pleased you loved your time with us. The team here are so passionate about ensuring our guests have the best possible holiday experience and it is so nice to be able to pass this feedback onto... More

Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed August 26, 2014

We stayed in a 3 brm lake view apartment and were really impressed as we've only ever stayed in Jindy and I'm never going back there - haha! Loved the shuttle bus and grounds - kids loved the trampolines and archery. The food in the restaurants was probably a little fancy for some of us - craving a chicken schnitzel!... More

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Snowy821, Manager at Lake Crackenback Resort & Spa, responded to this review

Dear Pkmkl We loved receiving your comments on you recent family holiday to our Resort and appreciate the time taken to write a post. It certainly sounded as if you had a fantastic holiday and the 5 night Winter Saver package you booked on was one of our most popular due to the great value it offers. Thanks for your... More

Canberra
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed August 15, 2014

We were impressed when we first arrived. Lovely setting, new accommodation. Tried both dining options and food and service was lovely. What wasn't great was the noisiness of the accommodation. For the price we paid you do not expect to hear your neighbours in the adjoining accommodation. And when I say hear, I mean everything - the conversations they had,... More

Was this review helpful? Yes 2
Snowy821, Manager at Lake Crackenback Resort & Spa, responded to this review

Dear Susan M Thank you for providing feedback on your stay with us. We were alarmed to read your comments and took immediate action to contact you off line to gain a better understanding of the noise issues, however as we have not heard back from you we are at a loss. We have not had noise complaints of this... More

Goulburn, Australia
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed August 14, 2014

My Boyfriend and I stayed at Lake Crackenback Resort for 3 nights over the weekend. We stayed in 3 Little Thredbo Lane Studio (which was fantastic BTW). We had an absolutely fabulous time, everything was great, from the seamless check in by Christopher on the front desk, who was extremely knowledgeable and friendly, to the beautiful grounds with gorgeous wildlife... More

Was this review helpful? Yes 1
Snowy821, Manager at Lake Crackenback Resort & Spa, responded to this review

Dear Stephanie K Thank you so much for letting us know how much you enjoyed your recent holiday here at the Resort with your boyfriend. We loved hearing your feedback and really appreciate you mentioning staff such as Chris as it gives us the opportunity to pass it on directly - he is a real asset to the Resort as... More

Sydney Olympic Park, Australia
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 12, 2014

After staying at Lake Crackenback over the last 3 years, year after year our experience and satisfaction exceeds our expectations. Special thanks to the General Manager Scott O'Neile for treating his guests as VIPs from check in to check out. His professionalism and customer service was amazing and the service came from the heart. From our experience, Lake Crackenback always... More

Was this review helpful? Yes 2
Snowy821, Manager at Lake Crackenback Resort & Spa, responded to this review

Dear White Angel007 Thanks for your great review on our Resort - we love hearing from our guests and it means so much to get your ten out of ten rating. From our General Manager and throughout the whole team we genuinely care for our guests and know how important and precious their time away is and it means so... More

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Additional Information about Lake Crackenback Resort & Spa

Address: 1650 Alpine Way | Snowy Mountains, Crackenback, New South Wales 2627, Australia (Formerly Novotel Lake Crackenback Resort)
Location: Australia > New South Wales > Crackenback
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Lake Crackenback Resort & Spa 4*
Number of rooms: 110
Reservation Options:
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Also Known As:
Novotel Lake Crackenback Hotel Crackenback
Novotel Thredbo Village
Jindabyne Novotel
Accor Lake Crackenback Hotel

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