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Lake Crackenback Resort & Spa

4.0 of 5 1650 Alpine Way | Snowy Mountains, Crackenback, New South Wales 2627, Australia (Formerly Novotel Lake Crackenback Resort)
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Certificate of Excellence 2014
Lake Crackenback Resort & Spa
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Lake Crackenback Resort & Spa
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349 reviews from our community

Traveler rating
    203
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    24
    6
    5
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Canberra, Australia
Contributor
15 reviews 15 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

My husband and I stayed for 4 days in autumn this year in a one bedroom chalet. We took full advantage of the facilities and autumn is a wonderful time of year in the mountains. Our chalet was a lovely but short walk across the park and bridge to the restaurants where we ate all our meals. Cannot speak highly... More

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Canberra, Australia
Senior Contributor
40 reviews 40 reviews
23 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Not cheap but great location if you are interested in hiking in the mountains. We stayed in a chalet which was close to the bush where kangaroos and rabbits visited each evening. We didn't eat in Cuisine but preferred to cook our own meals and sit on the deck in the evening, which was really good. The only issue I... More

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Snowy821, Manager at Lake Crackenback Resort & Spa, responded to this review

Dear Swanee59 Thank you for taking the time to post your review on Trip Advisor - we love hearing from our guests. We are so pleased we were able to play a part in making your holiday so enjoyable and that you had a chance to experience our amazing wildlife here. Thank you for your feedback on your TV reception,... More

Brisbane, Queensland, Australia
2 reviews
5 of 5 stars Reviewed October 13, 2014

My husband, 2 children and myself stayed in a one bedroom self contained apartment. The accommodation was fabulous, and the kids even had their own space and single beds (not on the sleeper sofa as we were expecting). The apartment was well designed with fireplace and stunning view over the lake and snowy mountain back drop. Loved that the dining... More

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Snowy821, Manager at Lake Crackenback Resort & Spa, responded to this review

Dear Julie-Anne O Thank you for taking the time to post your review on Trip Advisor, we love hearing from our guests. We are so pleased you and your family loved your time here with us. We get many comments on the spaciousness of our accommodation and the views are spectacular given our location. Our chef and food and beverage... More

Sydney, Australia
Senior Contributor
32 reviews 32 reviews
12 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed October 5, 2014

We stayed here with friends over the October long weekend. For the record we were not here for skiing but to attend a fly fishing course. The weather was perfect and the resort is well located. We stayed in a 3 bedroom lake view apartment. It was clean and tidy and the only issues we had was with the screen... More

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Snowy821, Manager at Lake Crackenback Resort & Spa, responded to this review

Dear Holiday 0123 We loved hearing of your recent Fly Fishing long weekend at Lake Crackenback, thank you for posting your review. We are so pleased you were happy with your accommodation and your kind comments regarding both of our restaurants have been passed onto our Head Chef and Food and Beverage teams - they are passionate about serving the... More

Copacabana, Australia
Senior Contributor
30 reviews 30 reviews
13 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed September 25, 2014

We stayed here last year, during a bad ski season (August 2013 - had to click on 2014 as I am reviewing later). BUT, the accommodation here was fabulous! We rented a one bedroom chalet, which was beautifully styled and a private fire place for that extra bit of luxury. We had the usual buffet breakfast which was sublime! And... More

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Snowy821, General Manager at Lake Crackenback Resort & Spa, responded to this review

Dear Soyanna Thank you for letting us know how much you loved your ski holiday here with us last year. We are so glad you lo ved your accommodation and also the breakfast and dinner experiences (and we agree the fireplaces add that extra bit of luxury and romance). Last year was not the best ski season, but we definitely... More

Sydney, Australia
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed September 15, 2014

We decided to take our 3 boys to visit the snow on impulse from Sydney for a weekend and I didn't fancy the look of anywhere in Jindabyne and found this by chance when searching on the net. It was a 5 hour drive but we were so happy when we arrived, the chalet (no8 Bullocks Dr) was perfectly clean,... More

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Snowy821, Manager at Lake Crackenback Resort & Spa, responded to this review

Dear Lulusfamily Thank you for your post on your recent impulse trip to our beautiful part of the world. We are so pleased you and your family enjoyed your stay so much, including the beautiful accommodation and additional activities for the boys. Your comments regarding breakfast have been passed on to the Food and Beverage Manager for his immediate review,... More

Sydney
Contributor
16 reviews 16 reviews
10 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed September 5, 2014

Stayed from 10-13 July 2014 in 1 bedroom deluxe chalet. The chalet comes with a room upstairs and a fold out bed downstairs. Plenty of room for 2 adults and a 3 year old. The chalet is well maintained, nicely insulated and furnished tastefully. Check in and check out done very quickly. We definitely love the chalet and we will... More

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Snowy821, Manager at Lake Crackenback Resort & Spa, responded to this review

Dear durianlizard Thank you for letting us know about your winter family holiday to the Resort and the beautiful Snowy Mountains. We are so pleased you loved your stay with us, including the accommodation and the handy location between the two ski fields. Your feedback regarding breakfast is appreciated and has been passed on to our Food and Beverage Manager... More

Calgary
2 reviews
5 of 5 stars Reviewed September 2, 2014 via mobile

This is my second stay at the resort and won't be the last. Our gold studio accommodation is 5 star. Spacious, modern, spotlessly clean and with mountain views. The resort is a quick drive around the corner from the ski tube and there is also a complimentary resort shuttle. We have enjoyed a fabulous buffet breakfast every morning and have... More

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Snowy821, Manager at Lake Crackenback Resort & Spa, responded to this review

Dear KPLE Thank you for your repeat patronage and for letting us know about your recent family holiday to the Resort - we love hearing from our guests. We are so glad you loved your stay, including the accommodation, restaurants, activities and the handy location to Perishers Ski tube. We look forward to welcoming you back for your third holiday... More

Wyong, Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 1, 2014

Lake Crackenback Resort is a great base for a family ski holiday to either Perisher or Thredbo. We stayed in a 3 bedroom apartment that was beautifully decked out, the heated bathroom floors were a winning touch. Staff were very attentive and telephoned shortly after check in to make sure we were happy and offer their services if we needed... More

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Snowy821, Manager at Lake Crackenback Resort & Spa, responded to this review

Dear KnB27 Thank you for taking the time to post a review on trip advisor following your recent family ski holiday, we are so pleased you loved your time with us. The team here are so passionate about ensuring our guests have the best possible holiday experience and it is so nice to be able to pass this feedback onto... More

Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed August 26, 2014

We stayed in a 3 brm lake view apartment and were really impressed as we've only ever stayed in Jindy and I'm never going back there - haha! Loved the shuttle bus and grounds - kids loved the trampolines and archery. The food in the restaurants was probably a little fancy for some of us - craving a chicken schnitzel!... More

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Snowy821, Manager at Lake Crackenback Resort & Spa, responded to this review

Dear Pkmkl We loved receiving your comments on you recent family holiday to our Resort and appreciate the time taken to write a post. It certainly sounded as if you had a fantastic holiday and the 5 night Winter Saver package you booked on was one of our most popular due to the great value it offers. Thanks for your... More

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Additional Information about Lake Crackenback Resort & Spa

Address: 1650 Alpine Way | Snowy Mountains, Crackenback, New South Wales 2627, Australia (Formerly Novotel Lake Crackenback Resort)
Location: Australia > New South Wales > Crackenback
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Lake Crackenback Resort & Spa 4*
Number of rooms: 110
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Also Known As:
Novotel Lake Crackenback Hotel Crackenback
Novotel Thredbo Village
Jindabyne Novotel
Accor Lake Crackenback Hotel

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