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Lake Crackenback Resort & Spa

4.5 of 5 1650 Alpine Way | Snowy Mountains, Crackenback, New South Wales 2627, Australia (Formerly Novotel Lake Crackenback Resort)
Best prices for: 1 room 1 guest
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Certificate of Excellence 2014
Lake Crackenback Resort & Spa
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Lake Crackenback Resort & Spa
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379 reviews from our community

Traveler rating
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    6
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (109)
Date | Rating
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    (379)
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    (85)
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2 reviews
5 of 5 stars Reviewed yesterday NEW

The Chalets are all fantastic, newly built offering great comfort and relaxation. Heating in winter and cooling in summer. Ample storage space for Ski-Gear. Plenty of activities to choose from - inc. Mountain Bike riding, walks, shuttle bus services, restaurants, the lake and seeing Kangaroos in proximity to Chalet. Spa is also a wonderful relaxing experience with plenty to choose... More 

Was this review helpful? Yes
Contributor
15 reviews 15 reviews
12 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

We had two nights staying at Lake Crackenback Resort. They were two peaceful, tranquil and wonderful days. We wondered around the grounds and the lake and enjoyed the ambiance of the resort. The staff were helpful and our stay was wonderful. Sadly the restaurant was closed whilst we were there as it was quiet however we had dinner in the... More 

Was this review helpful? Yes 1
Snowy821, Manager at Lake Crackenback Resort & Spa, responded to this review

Dear Jjshipo We love your comment ' a beautiful place on earth' and couldn't agree more, thank you for sharing your feedback with us and aren't we lucky to have such beautiful natural beauty here in the Snowy Mountains! We are so pleased to have played a part in making your two night stay so enjoyable and your lovely comments... More 

Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

My husband and I had four beautiful days at Lake Crackenback Resort. We arrived later in the day, our 1-bedroom lakeview apartment was very clean, very well decorated, very spacious and we particularly enjoyed the balcony over the lake. The staff were very helpful and service was always with a smile. We are definitely coming back, perhaps with a couple... More 

Was this review helpful? Yes 1
Snowy821, Manager at Lake Crackenback Resort & Spa, responded to this review

Dear Lesterqt We are so pleased to read you both had such a great four night stay with us - thanking for posting your review. We agree the balconies overhanging the lake are just perfect and won an architectural award when first built - a great way to spend a few hours just relaxing and taking in the ambience. Thank... More 

Canberra, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Huge thank you to all the wonderful people at The Team @ Lake Crackenback Resort & Spa who went beyond their duty to make our stay extra special. I had extremely good time and will highly recommend to all my friends and colleagues. Lilly Canberra

Was this review helpful? Yes 1
Snowy821, Manager at Lake Crackenback Resort & Spa, responded to this review

Dear Lilly We love hearing from our guests and appreciate the time taken to post your review on Trip Advisor. We truly appreciate your recommendation and your lovely comments regarding the staff have been shared with all. Our team here love the Resort and are passionate about what we offer and genuinely care that our guests experience the true magic... More 

Australia
Senior Contributor
35 reviews 35 reviews
18 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Lovely family trip. Could only get one night cheap but it didn't matter. Arrived earlier to the 3pm check in to use the trampolines for over an hour before check in. Rooms have been done up since last time. (not that they needed it) Stayed in a 1br chalet but could easily accommodate 6 people min. Large eating area, kitchen,... More 

Was this review helpful? Yes 2
Snowy821, Manager at Lake Crackenback Resort & Spa, responded to this review

Dear AusiDoyle Firstly, thank you for your ongoing loyalty, we love hearing that our highly valued return guests continue to love their stays here with us. It certainly sounds as though you and your family make the most of the many included activities here, which we love. Our positioning statement is 'Relax.Rejuvenate.Activate' and it sounds exactly like what you achieved!... More 

Canberra, Australia
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 weeks ago

Our family of two adults and four young children spent two nights in a 3 bedroom lakeside apartment at Lake Crackenback. The apartment was perfect for us with plenty of room for the children. We had a go at pretty much all the activities - the variety is outstanding. We had very nice breakfasts at Cuisine and dinner at Alpine... More 

Was this review helpful? Yes 2
Snowy821, Manager at Lake Crackenback Resort & Spa, responded to this review

Dear KMD 1979 We really appreciate you taking the time to write a post on your recent family holiday here with us at Lake Crackenback, thank you! We are so pleased you all loved your stay. We put a lot of focus and energy into ensuring we have a wide range of activities on offer ( many free) and we... More 

Sydney, Australia
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Our family particularly enjoyed the activities including mountain biking, archery, kayaking and segway rides. Three bed chalet well presented though we did not ask for room service to keep costs down. Alpine Larder and Cuisine restaurants both excellent though our Accor Advantage Plus card is only accepted in Cuisine. This year the Thredbo to Crackenback resort MTB trail was open... More 

Was this review helpful? Yes 1
Snowy821, Manager at Lake Crackenback Resort & Spa, responded to this review

Dear Stephen Firstly, thank you for your loyalty to Lake Crackenback Resort & Spa. We love hearing from everyone who stays with us, particularly our highly valued repeat guests. We are so pleased you loved your stay once again, it certainly sounds as though you and your family make the most of all the great activities on offer in the... More 

Canungra, Queensland, Australia
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 3 weeks ago

On arrival in a 3 Bedroom Chalet I spent the first day cleaning. The staff at the resort from cleaning staff to booking receptionists and wait staff need training in hospitality and management as they come across as extremely rude. We won't be back.

Was this review helpful? Yes 1
Snowy821, Manager at Lake Crackenback Resort & Spa, responded to this review

Dear Olivia Di T Thank you for providing feedback on your stay with us back in July /August. Firstly, we would like to apologise for a failed stay with us. As you can see from the vast majority of feedback on this site - it is indeed a rarity. Although it is never nice to receive a negative response to... More 

Australia
Contributor
16 reviews 16 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My husband, 16month old daughter and I stayed again at lake crackenback & again loved our time, relaxing and taking time out that left us feeling refreshed and rejuvenated! In total, we have stayed in 4 different types of accommodation at lake crackenback - a studio chalet, a two room over lake appt, a house(chalet) and most recently 4a little... More 

Was this review helpful? Yes 4
Snowy821, Manager at Lake Crackenback Resort & Spa, responded to this review

Dear AustraliaCarla Firstly, thank you for your continued loyalty to Lake Crackenback Resort & Spa. We love hearing from all of our guests and it makes us so happy when our highly valued return guests continue to love their time here with us. Your lovely comments about our staff have been shared with the team. We are fortunate to have... More 

Australia
Top Contributor
56 reviews 56 reviews
37 hotel reviews
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed January 25, 2015

Loved our stay. We booked 2 x 2 bedroom timeshare apartments that had just been fully renovated. They are tasteful and the best equipped I have come across, very comfortable too. The resort facilities are outstanding and I loved my 3 yoga sessions. The two restaurants are excellent but we mainly self-catered and used the BBQ. About time they supplied... More 

Was this review helpful? Yes 1
Snowy821, Manager at Lake Crackenback Resort & Spa, responded to this review

Dear Suzie_QAustralia Thank you for taking the time to post a review on your recent family holiday to Lake Crackenback Resort & Spa, we are so pleased to have played a part in making your time away so enjoyable. The Resort here lends itself to so many great activities and we love that you enjoyed the yoga as well as... More 

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Additional Information about Lake Crackenback Resort & Spa

Address: 1650 Alpine Way | Snowy Mountains, Crackenback, New South Wales 2627, Australia (Formerly Novotel Lake Crackenback Resort)
Location: Australia > New South Wales > Crackenback
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Lake Crackenback Resort & Spa 4.5*
Number of rooms: 110
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Also Known As:
Novotel Lake Crackenback Hotel Crackenback
Novotel Thredbo Village
Jindabyne Novotel
Accor Lake Crackenback Hotel

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