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Lake Crackenback Resort & Spa

Certificate of Excellence
1650 Alpine Way | Snowy Mountains, Crackenback, New South Wales 2627, Australia (Formerly Novotel Lake Crackenback Resort)
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Best prices for: 1 room 1 guest
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Lake Crackenback Resort & Spa
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Lake Crackenback Resort & Spa
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385 reviews from our community

Traveler rating
    230
    118
    24
    7
    6
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157
139
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12
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (113)
Date | Rating
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  • German first
  • Any
English first
  • All months
    (385)
  • Mar-May only
    (91)
  • Jun-Aug only
    (108)
  • Sep-Nov only
    (96)
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    (90)
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Canberra, Australia
Senior Contributor
34 reviews 34 reviews
20 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My friend and I Ioved this place. At first look you are amazed at the size of the Resort which has streets. We were fortunate enough to be upgraded to a 2 bed Chalet which was beautiful and spacious. Our view out the back door was to the bush and mountains. There was a fully functional kitchen with all the... More 

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Snowy821, Manager at Lake Crackenback Resort & Spa, responded to this review

Dear mi55y66 We appreciate you taking the time to post a review on Trip Advisor, thank you. Nestled on 150 acres, the Resort is designed to ensure privacy and relaxation, as well as accommodate a number of great activities for our guests. We are so pleased to read how much you and your friend enjoyed your stay and that you... More 

Canberra, Australia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Two of us in our 60s wanted a place to stay while we did long day walks in the snowy mountains region. Despite spending every winter skiing in the region i didnt know the resort existed so was very pleasantly suprised by what awaited us when we checked in. The resort itself is beautifully laid out with a man made... More 

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Snowy821, Manager at Lake Crackenback Resort & Spa, responded to this review

Dear dram We love hearing from our valued guests, thank you for taking the time to post your review on Trip Advisor. The Snowy Mountains is perfect to visit in Summer/ Autumn with many of our guests travelling here to take advantage of the many beautiful walking trails surrounding us. We are so pleased you had the chance to experience... More 

Sydney, Australia
Top Contributor
202 reviews 202 reviews
80 hotel reviews
150 helpful votes 150 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We came to Crackenback because we planned to do several Alpine walks in the area and thoroughly enjoyed our five nights in a wonderful waterfront apartment on the lake. We loved our apartment. It was very spacious, well-furnished and beautifully positioned with a balcony on the lake. This was fabulous spot for a pre-dinner drink after a long day of... More 

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Snowy821, Manager at Lake Crackenback Resort & Spa, responded to this review

Dear Anagram09 Thank you for providing feedback on your recent five night holiday with us. We agree Summer/ Autumn is the perfect time to visit the spectacular Snowy Mountains! We are so pleased to read how much you enjoyed your stay and it certainly sounds as though you lived by our positioning statement 'Relax. Rejuvenate. Activate'! We truly appreciate your... More 

Queanbeyan, Australia
Contributor
18 reviews 18 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My husband and I escaped for two nights to celebrate our wedding anniversary. We chose the Romance Package which included wine and chocolates on arrival, access to all resort activities, breakfast each morning and a dinner for two. Perfect weather, awesome facilities, amazing food! Perfect!!

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Snowy821, Manager at Lake Crackenback Resort & Spa, responded to this review

Dear Kay H Congratulations on your recent wedding anniversary and thank you for choosing to celebrate it with us here at Lake Crackenback a Resort & Spa. Our romance package has proved very popular and we are so glad it contributed to your romantic weekend away. Your comments have been shared with the whole team, thank you. We look forward... More 

Canberra, Australia
Top Contributor
96 reviews 96 reviews
14 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I visited the resort with my wife and 3 kids (10, 7 and 2 years) for a long weekend in March (autumn). We stayed in a 3 bedroom apartment overlooking the lake it was very spacious. The rooms were large, with great heating facilities, and comfortable beds. The dining area and kitchen was well appointed. There are loads of activities... More 

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Snowy821, Manager at Lake Crackenback Resort & Spa, responded to this review

Dear Daddyblogger1 Thank you for taking the time to post a review on your recent family holiday at Lake Crackenback Resort & Spa - we love hearing from our guests. We are so pleased to have played a part in making your holiday so enjoyable. The three bedroom lake view apartments are perfect for families and we are so glad... More 

Wodonga, Australia
Top Contributor
90 reviews 90 reviews
20 hotel reviews
80 helpful votes 80 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Four of us in our 60s spent a week here and participated in the following activities: golf (challenging little rough and ready course), fishing (we did leave plenty of fish for others), cycling (road or mountain), walking (almost unlimited), swimming (pool and lake), kayaking, eating and relaxing, and this was only in the Resort! Jindabyne is a pleasant drive, as... More 

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Snowy821, Manager at Lake Crackenback Resort & Spa, responded to this review

Dear mike_copland Wow, what a wonderful holiday you all had - we love it when our guests enjoy all that is on offer here at the Resort and in the beautiful Snowy Mountains! Now you can see why we are all so passionate about where we live.... You certainly all made the most of your time away and we are... More 

2 reviews
5 of 5 stars Reviewed 4 weeks ago

The Chalets are all fantastic, newly built offering great comfort and relaxation. Heating in winter and cooling in summer. Ample storage space for Ski-Gear. Plenty of activities to choose from - inc. Mountain Bike riding, walks, shuttle bus services, restaurants, the lake and seeing Kangaroos in proximity to Chalet. Spa is also a wonderful relaxing experience with plenty to choose... More 

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Snowy821, Manager at Lake Crackenback Resort & Spa, responded to this review

Dear Steven C We love hearing from our guests, thank you for taking the time to post a review on your recent stay with us at Lake Crackenback Resort & Spa. We are so pleased to read that you loved your stay with us. Our positioning statement is 'Relax. Rejuvenate. Activate' and it certainly sounds as though you accomplished that... More 

Contributor
15 reviews 15 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 18, 2015

We had two nights staying at Lake Crackenback Resort. They were two peaceful, tranquil and wonderful days. We wondered around the grounds and the lake and enjoyed the ambiance of the resort. The staff were helpful and our stay was wonderful. Sadly the restaurant was closed whilst we were there as it was quiet however we had dinner in the... More 

Was this review helpful? Yes 1
Snowy821, Manager at Lake Crackenback Resort & Spa, responded to this review

Dear Jjshipo We love your comment ' a beautiful place on earth' and couldn't agree more, thank you for sharing your feedback with us and aren't we lucky to have such beautiful natural beauty here in the Snowy Mountains! We are so pleased to have played a part in making your two night stay so enjoyable and your lovely comments... More 

Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 18, 2015

My husband and I had four beautiful days at Lake Crackenback Resort. We arrived later in the day, our 1-bedroom lakeview apartment was very clean, very well decorated, very spacious and we particularly enjoyed the balcony over the lake. The staff were very helpful and service was always with a smile. We are definitely coming back, perhaps with a couple... More 

Was this review helpful? Yes 1
Snowy821, Manager at Lake Crackenback Resort & Spa, responded to this review

Dear Lesterqt We are so pleased to read you both had such a great four night stay with us - thanking for posting your review. We agree the balconies overhanging the lake are just perfect and won an architectural award when first built - a great way to spend a few hours just relaxing and taking in the ambience. Thank... More 

Canberra, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 16, 2015

Huge thank you to all the wonderful people at The Team @ Lake Crackenback Resort & Spa who went beyond their duty to make our stay extra special. I had extremely good time and will highly recommend to all my friends and colleagues. Lilly Canberra

Was this review helpful? Yes 1
Snowy821, Manager at Lake Crackenback Resort & Spa, responded to this review

Dear Lilly We love hearing from our guests and appreciate the time taken to post your review on Trip Advisor. We truly appreciate your recommendation and your lovely comments regarding the staff have been shared with all. Our team here love the Resort and are passionate about what we offer and genuinely care that our guests experience the true magic... More 

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