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Lake Crackenback Resort & Spa

4.0 of 5 1650 Alpine Way | Snowy Mountains, Crackenback, New South Wales 2627, Australia (Formerly Novotel Lake Crackenback Resort)
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Certificate of Excellence 2014
Lake Crackenback Resort & Spa
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Lake Crackenback Resort & Spa
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371 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Australia
Contributor
16 reviews 16 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My husband, 16month old daughter and I stayed again at lake crackenback & again loved our time, relaxing and taking time out that left us feeling refreshed and rejuvenated! In total, we have stayed in 4 different types of accommodation at lake crackenback - a studio chalet, a two room over lake appt, a house(chalet) and most recently 4a little... More 

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Australia
Top Contributor
56 reviews 56 reviews
37 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Loved our stay. We booked 2 x 2 bedroom timeshare apartments that had just been fully renovated. They are tasteful and the best equipped I have come across, very comfortable too. The resort facilities are outstanding and I loved my 3 yoga sessions. The two restaurants are excellent but we mainly self-catered and used the BBQ. About time they supplied... More 

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Snowy821, Manager at Lake Crackenback Resort & Spa, responded to this review

Dear Suzie_QAustralia Thank you for taking the time to post a review on your recent family holiday to Lake Crackenback Resort & Spa, we are so pleased to have played a part in making your time away so enjoyable. The Resort here lends itself to so many great activities and we love that you enjoyed the yoga as well as... More 

Canberra, Australia
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

A perfect place for a couple getaway or a family outing. This was our first time at this place and we just loved it. The resort has a lot to offer and there are a lot of activities for kids and adults. The spa was not as good as we expected but the overall experience at the resort was almost... More 

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Snowy821, Manager at Lake Crackenback Resort & Spa, responded to this review

Dear grvikas We truly love hearing from our guests and thank you for taking the time to let us know of your recent stay us. We are so pleased to have played a part in making your time here so enjoyable and we agree due to the vast array of activities on offer it really does cater well to everyone.... More 

Edinburgh, United Kingdom
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

This was one of the best get aways we have had. We enjoyed all of the f the free activities plus did some of the paid ones. The ride from Thredbo to the resort was awesome. We also enjoyed our first go on a Segway. The restaurants in the resort were excellent- we enjoyed all our meals. The view from... More 

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Snowy821, Manager at Lake Crackenback Resort & Spa, responded to this review

Dear Keith H We are pleased to read that you had a fantastic time here with us at Lake Crackenback Resort & Spa. With so many different activities to do here, bike riding, bush walking, canoeing, swimming, tennis, golf, fishing etc. there really is something for everyone and we just know your adult children would love it too! We look... More 

Sydney
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed in one of the chalets for 4 nights at the beginning of January 2015. Accommodation was faultless. Lots of space, well equipped kitchen, everything spotless and new looking. We travelled with our two boys (aged 1 & 3) and they had already set up a travel cot for our arrival. There was a problem with our oven but... More 

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Snowy821, Manager at Lake Crackenback Resort & Spa, responded to this review

Dear Nic16 Thank you for taking the time to review your recent family holiday with us here at Lake Crackenback Resort & Spa, feedback from our guests it means a lot to the whole team here. We are so pleased you loved your chalet accommodation. Apologies for the inconvenience caused by the oven on arrival, but I am pleased to... More 

Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 2 weeks ago

Although a little over budget, this trip was one of our best family trips taken!! The kids had a ball with all the free activities and animal sightings, and mum and dad were both active, yet relaxed at the same time. Great resort with lots of things to do. The mountian bike riding is awesome too! Look forward to returning!

Was this review helpful? Yes
Snowy821, Manager at Lake Crackenback Resort & Spa, responded to this review

Dear Carla C We love hearing from our guests and are so happy to read your family holiday was one of the best you've had - high praise indeed! Family time is so precious and we love it when we hear families who have created real memories. We never tire of the wildlife here, it is amazing to see and... More 

Sydney, Australia
Top Contributor
144 reviews 144 reviews
33 hotel reviews
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed here for 5 nights with a group of friends and had the studio and the chalet. (These can be rented separately or the resort will open the door that separates them so that you can have one large house as we did for these days.) The quality of the accommodation is just outstanding; there is absolutely everything you... More 

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Snowy821, Manager at Lake Crackenback Resort & Spa, responded to this review

Dear mini_d51 Thank you for your detailed review on Trip Advisor of your recent five night stay with us - we are so glad you loved your chalet and studio and all of the creature comforts available. It is true praise indeed from such an accomplished traveller as yourself and means a lot to the whole team here. We manage... More 

Canberra, Australia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We had a fabulous time at Lake Crackenback resort and spa. Our family of 4 (2A, 2 teens) loved our lakeview apartment - not that we were in it much - there was too much to do! Archery, trampolines, golf, tennis, swimming, bushwalks, and canoeing took up most of our time. The day spa was brilliant and we even managed... More 

Was this review helpful? Yes 1
Snowy821, Manager at Lake Crackenback Resort & Spa, responded to this review

Dear travelmum40 We are so plased to hear you and your family had such a great holiday with us recently. It certainly sounds as though you all made the most of all of our activities on offer - which is great! We appreciate your kind comments on our staff, you can see why they are so passionate about where we... More 

Greater Canberra, Australia
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My wife and I spent christmas eve, christmas day and boxing day at the resort. We wanted a quiet, relaxing time to unwind with the options to do our thing at our pace, it was perfect. The accommodation has the wow factor from my lady, I took the credit for this. We had the breakfast option which set the day... More 

Was this review helpful? Yes 2
Snowy821, Manager at Lake Crackenback Resort & Spa, responded to this review

Dear john a Thank you for your review of your Christmas stay with us here, we are so pleased to have played a part in making your Christmas break so enjoyable. Your kind comments on the breakfasts and Christmas lunch have been shared with the team - thank you for specifically mentioning Jeff and Sarah this means a lot to... More 

Berry, Australia
Contributor
19 reviews 19 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The resort is of a very high standard overall, as it should be according to the top end prices. I wish to highlight the excellent mountain biking facilities within the resort and in the region close by. The resort outlet that hires out the mountain bikes is called Activate. The staff are very enthusiastic. They love outdoor pursuits and treat... More 

Was this review helpful? Yes
Snowy821, Manager at Lake Crackenback Resort & Spa, responded to this review

Dear BattlestarBetty Thank you for your review on your recent stay with us here at Lake Crackenback Resort & Spa. We are so pleased you enjoyed your time spent here, especially the mountain bike hire, trails and the team at Activate. Your comments have been shared with them all, they genuinely love what they do and this shines out to... More 

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Additional Information about Lake Crackenback Resort & Spa

Address: 1650 Alpine Way | Snowy Mountains, Crackenback, New South Wales 2627, Australia (Formerly Novotel Lake Crackenback Resort)
Location: Australia > New South Wales > Crackenback
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Lake Crackenback Resort & Spa 4*
Number of rooms: 110
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Also Known As:
Novotel Lake Crackenback Hotel Crackenback
Novotel Thredbo Village
Jindabyne Novotel
Accor Lake Crackenback Hotel

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