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All 1 Crackenback hotels

Lake Crackenback Resort & Spa

4.0 of 5 Resort   |   1650 Alpine Way | Snowy Mountains, Crackenback, New South Wales 2627, Australia (Formerly Novotel Lake Crackenback Resort)
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Lake Crackenback Resort & Spa
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Ranked #1 of 1 hotels in Crackenback
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Stephanie K Goulburn, Australia
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338 people have reviewed this hotel

Traveler rating
    198
    105
    24
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (97)
Date | Rating
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English first
Canberra
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

We were impressed when we first arrived. Lovely setting, new accommodation. Tried both dining options and food and service was lovely. What wasn't great was the noisiness of the accommodation. For the price we paid you do not expect to hear your neighbours in the adjoining accommodation. And when I say hear, I mean everything - the conversations they had,... More

Was this review helpful? Yes 1
Goulburn, Australia
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

My Boyfriend and I stayed at Lake Crackenback Resort for 3 nights over the weekend. We stayed in 3 Little Thredbo Lane Studio (which was fantastic BTW). We had an absolutely fabulous time, everything was great, from the seamless check in by Christopher on the front desk, who was extremely knowledgeable and friendly, to the beautiful grounds with gorgeous wildlife... More

Was this review helpful? Yes 1
Snowy821, Manager at Lake Crackenback Resort & Spa, responded to this review

Dear Stephanie K Thank you so much for letting us know how much you enjoyed your recent holiday here at the Resort with your boyfriend. We loved hearing your feedback and really appreciate you mentioning staff such as Chris as it gives us the opportunity to pass it on directly - he is a real asset to the Resort as... More

Sydney Olympic Park, Australia
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

After staying at Lake Crackenback over the last 3 years, year after year our experience and satisfaction exceeds our expectations. Special thanks to the General Manager Scott O'Neile for treating his guests as VIPs from check in to check out. His professionalism and customer service was amazing and the service came from the heart. From our experience, Lake Crackenback always... More

Was this review helpful? Yes 2
Snowy821, Manager at Lake Crackenback Resort & Spa, responded to this review

Dear White Angel007 Thanks for your great review on our Resort - we love hearing from our guests and it means so much to get your ten out of ten rating. From our General Manager and throughout the whole team we genuinely care for our guests and know how important and precious their time away is and it means so... More

Sydney, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

One word - faultless. The studio is quite new and incredibly comfortable. To our surprise, we discovered there are actually two separate bedrooms in the ‘studio’. This is not mentioned on the Crackenback website. It is more an apartment than studio, that would comfortably sleep two couples. The second bedroom is located in the loft area. The bathroom is massive... More

Was this review helpful? Yes 3
Snowy821, Manager at Lake Crackenback Resort & Spa, responded to this review

Dear Bedgee Thank you so much for your detailed posting on your recent stay at our Resort - we are so pleased you loved your stay on our winter package and are thrilled to read all of the things that made your stay so enjoyable. The complimentary shuttle bus is convenient and we loved hearing of your set up -... More

Sydney, Australia
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Comfortable, luxurious and well equipped family accommodation a couple of minutes away from Thredbo ski resort and slopes. Perfectly appointed, spacious, family friendly chalets with great dry rooms. Great breakfasts in the main restaurant and fabulous pizza and pasta options for dinner. Our favourite spot in the NSW ski fields.

Was this review helpful? Yes
Snowy821, Manager at Lake Crackenback Resort & Spa, responded to this review

Dear TJLizelle We are so pleased to hear how much you loved your family holiday to Lake Crackenback Resort & Spa, thank you for taking the time to let us know on Trip Advisor we really appreciate it. We love that we are your favourite spot in the NSW snowfields - we all agree! We look forward to welcoming you... More

Sydney, Australia
Contributor
11 reviews 11 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

This is the third year straight that we have stayed here whilst visiting perisher. We have stayed in both a chalet and apartments. The apartments are beautiful as they have balconies over the lake. A hot buffet breakfast is also thrown in. We hired our gear from Harros snow hire (located in resort) and found the prices to be on... More

Was this review helpful? Yes
Snowy821, Manager at Lake Crackenback Resort & Spa, responded to this review

Dear Tantell Thanks so much for letting us know about your recent stay with us - we are really pleased that you loved your stay and thank you for your continued loyalty to the Resort. Harros is great - we are lucky to have his ski hire shop on the resort as not only are the prices good and the... More

Sydney, Australia
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

My girlfriend and I booked the 5 day Winter saver deal for late July 2014. We were put into 7 Bullocks way Studio. Upon entry to the studio, we were hit with a terrible stench that did not dissipate over the 5 nights. It was really quite uncomfortable. We weren't able to change rooms. The studio included a full fridge,... More

Was this review helpful? Yes 1
Snowy821, Manager at Lake Crackenback Resort & Spa, responded to this review

Dear Sam G Thank you for posting your review on Trip Advisor following your recent stay with your girlfriend. We truly appreciate receiving all feedback from our guests and take it very seriously. We are very disappointed that you did not enjoy your accommodation and have looked into the issues with the respective departments. We are a very popular resort... More

Brisbane
Top Contributor
115 reviews 115 reviews
44 hotel reviews
77 helpful votes 77 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed at this property for a week in a three bedroom ski home. We chose 1 Bullocks Drive for our family of 6 adults and two infants (three couples plus babies). It was ideal. The home was spacious and very well equipped… even had a private outdoor hot tub! A very good property as convenient as you can get without... More

Was this review helpful? Yes 1
Snowy821, Manager at Lake Crackenback Resort & Spa, responded to this review

Dear wilsoncm65 Thank you for taking the time to let us know about your recent family holiday here. We are so thrilled you loved your stay and found the accommodation to be so beautiful, spacious and ideal for your families needs. The location is great here, we agree - with dual access to both Thredbo and Perisher - and the... More

Coffs Harbour
Contributor
20 reviews 20 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Amazing location, only 20 mins from Thredbo or free shuttle pick up to the tube. Our family of 2 married couples and 2 children 18 and 20 booked a 3 bedroom chalet. We stepped onto the balcony (rugged up - it was 2 degrees) and watched the lake below us as it froze over the 5 days we were there.... More

Was this review helpful? Yes 2
LakeCrackenback, General Manager at Lake Crackenback Resort & Spa, responded to this review

Dear CindyM 16 Thank you for your review of your recent holiday at Lake Crackenback Resort & Spa with your family. The lake view apartments are beautiful and to see it freeze over is quite magical.....I'm so glad you got to enjoy it. I apologise for the maintenance issue with your light as we pride ourselves on immediate service and... More

Sydney, Australia
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My boyfriend and I stayed at lake crackenback on a ski weekend and had a great time. This resort deserves 3 and a half stars but as that's not an option and I don't want to be mean it will get a 4! Overall I think this resort is a good option for anyone budget conscious. You will love your... More

Was this review helpful? Yes 9
LakeCrackenback, General Manager at Lake Crackenback Resort & Spa, responded to this review

Dear Emily B Thank you for your comprehensive feedback on your recent holiday here at Lake Crackenback Resort & Spa - we really appreciate it. We are so pleased you loved your accommodation and found the resort shuttle to be so handy and convenient. We are disappointed that you did not like the breakfast at Cuisine anmm appreciate your feedback... More

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Additional Information about Lake Crackenback Resort & Spa

Address: 1650 Alpine Way | Snowy Mountains, Crackenback, New South Wales 2627, Australia (Formerly Novotel Lake Crackenback Resort)
Location: Australia > New South Wales > Crackenback
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Lake Crackenback Resort & Spa 4*
Reservation Options:
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Also Known As:
Novotel Lake Crackenback Hotel Crackenback
Novotel Thredbo Village
Jindabyne Novotel
Accor Lake Crackenback Hotel

210 photos of this hotel

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Amenities

Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Located on the border of the Kosciuszko National Park, Lake Crackenback Resort & Spa is a natural playground nestled in the Thredbo Valley surrounded by the spectacular Snowy Mountains. Just 15 minutes from Thredbo and Perisher Resorts. Its unique setting and many complimentary activities appeal to both couples and families to relax and absorb the scenery or experience the many mountain activities on resort and in the local area. Lake Crackenback is a perfect base to explore the region from sightseeing, local attractions, snowsports in winter and the many summer activities including walking trails, mountain bikes, Segway Eco Tours, canoeing or fishing. ... more   less 
Number of rooms
110

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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