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Lake Crackenback Resort & Spa

Certificate of Excellence
1650 Alpine Way | Snowy Mountains, Crackenback, New South Wales 2627, Australia (Formerly Novotel Lake Crackenback Resort)
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Best prices for: 1 room 1 guest
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Lake Crackenback Resort & Spa
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402 Reviews from our TripAdvisor Community

Traveler rating
    239
    125
    24
    8
    6
See reviews for
161
150
4
13
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (119)
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Sydney, Australia
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed yesterday NEW

Having not previously been to Thredbo or Jindabyne we found the weekend at Lake Crackenback a great surprise. Although it was cold the apartment was warm with heating and an open fireplace. Great facilities and lots of fun. We would have loved to stay for an extra 2 days.

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Canberra, Australia
Senior Contributor
32 reviews 32 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We stayed here as part of our silver wedding anniversary celebrations in March of this year. The location was fantastic and the property was absolutely beautiful! The ambience of the room was romantic. The apartment was huge and the fireplace cosy. We had horrible weather with rain and gusty wind but that allowed us to enjoy the roaring fireplace and... More 

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Greater Newcastle, Australia
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Recently attended a wedding in this magical lakeside seeing. 17c and the sun shone on the beautiful bride and her proud partner. Later, the night sky radiated the beauty of the Milky Way. Magical place in all seasons. Strongly recommend you visit. ..you will be impressed.

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Snowy821, Manager at Lake Crackenback Resort & Spa, responded to this review

Dear Jinxie46 Thank you for your recent review on your special trip to Lake Crackenback Resort & Spa to attend a wedding. We agree - it is such an amazing venue for weddings here - the location is beautifully romantic with the mountains and lake making the ideal backdrop setting. We are so pleased you thoroughly enjoyed your time here... More 

Canberra, Australia
1 review
5 of 5 stars Reviewed 1 week ago NEW

We had a magnificent stay, absolutely beautiful location, amazing views, wonderful dining - the service was exceptional! We stayed in a studio, it contained all we needed. The room was clean, well maintained and very comfortable. The ride through the Thredbo Valley track was unbelievable, a great mountain bike experience. We had great fun on our first Segway experience and... More 

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Snowy821, Manager at Lake Crackenback Resort & Spa, responded to this review

Dear Amelia S Thank you for taking the time to post a review on Trip Advisor about your recent romantic getaway to Lake Crackenback Resort & Spa. We are so pleased to have played a part in making your holiday so enjoyable and are glad you enjoyed your accommodation , the many complimentary activities available here at the Resort and... More 

Sydney, Australia
Senior Contributor
26 reviews 26 reviews
15 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was our fourth visit to Lake Crackenback in the last 6 years and it was as welcoming and relaxing as always. Our visits have all been out of the ski season and the resort has been nice and quiet. The rooms are clean and well maintained. We had a problem with a venetian blind and after ringing reception we... More 

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Snowy821, General Manager at Lake Crackenback Resort & Spa, responded to this review

Dear AlpineTravellers Firstly, thank you for your ongoing loyalty to Lake Crackenback Resort & Spa. We love hearing feedback from all of guests and it is especially pleasing to hear from our highly valued return guests. We are so pleased you continue to enjoy your stays here so much. It is a beautiful part of the world year round and... More 

Greater Canberra, Australia
Top Contributor
66 reviews 66 reviews
10 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Our family of four have just returned from a perfect mothers day weekend at Lake Crackenback Resort. From the moment we arrived the service from staff was exceptional. From check in, to organising activities to the staff in the restaurants the service was perfect. Nothing was a problem and they were always warm and friendly. The room, #44, was perfect.... More 

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Snowy821, Manager at Lake Crackenback Resort & Spa, responded to this review

Dear Jason P Thank you for your review, we appreciate you taking the time to let us know about your recent stay with us here at Lake Crackenback Resort & Spa. Firstly, thank you for choosing to stay with us to celebrate Mother's Day - what a great idea! We loved your review as it really sums up what we... More 

Batemans Bay
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I loved the loaction and the staff could not be faulted however, my apartment was very cold downstairs and only an ancient electric heater in the wall to provide warmth other than the fireplace which was EMPTY of wood and on enquiry I was told I was welcome to have a fire and make it up and the wood would... More 

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Snowy821, Manager at Lake Crackenback Resort & Spa, responded to this review

Dear Dawn S Thank you for taking the time to write a review on your recent stay with us - we love hearing feedback from all of our guests. We apologise that you were not comfortable in your accommodation due to the lack of heat. This is quite a rare complaint for us as we are very aware of the... More 

Sydney, Australia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

You can't ask for more than this when u r taking your family on vacation.( we drove from sydney, six hours with break in between) Complimentary archery, trampoline, canoeing, tennis and much more on offer... The rooms( rustic decor) do not offer the five star luxury but are just fine for spending a couple of days on your getaway. The... More 

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Snowy821, Manager at Lake Crackenback Resort & Spa, responded to this review

Dear Puhan Thank you for your review on you recent family holiday with us here at Lake Crackenback Resort & Spa. We are so pleased you enjoyed your time here with us. The numerous free activities on offer here is something we constantly add to as we understand how important value is, especially to the family market. Thank you for... More 

Sydney, Australia
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 3 weeks ago

My first visit to this beautiful part of the country was greatly enhanced by my stay at this resort. A special thanks to Georgia at the Activate counter who decked me out with backpack and jacket for my trek up Mt Kosciusko without me even asking for them. She just knew I would need them. And I certainly did!! Nothing... More 

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Snowy821, Manager at Lake Crackenback Resort & Spa, responded to this review

Dear Adwina 1956 Thank you for your review. We are so pleased to have played a part in making your first trip to the Snowy Mountains so enjoyable - welcome to our part of the world, it is just so special and we understand your comment about now that you've been you want to return... We are so appreciative of... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

The place is absolutely wonderful. 6 star accommodation, wonderful dining experience, amazing views. The activity team, Vanessa and Craig, are absolute experts in mountain biking and they make all activities fun. My husband and I first visited a month earlier for his birthday. He did drown a canoe and his phone in the lake and made us fall into water,... More 

Was this review helpful? Yes
Snowy821, Manager at Lake Crackenback Resort & Spa, responded to this review

Dear aga 303 Firstly, thank you or your loyalty to Lake Crackenback Resort & Spa. We find many of our guests become highly valued return guests once they experience our Resort - and we love that! It certainly sounds as though you live up to our positioning statement of 'Relax. Rejuvenate. Activate' during your stays here which is fabulous. We... More 

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