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Lake Crackenback Resort & Spa

Certificate of Excellence
1650 Alpine Way | Snowy Mountains, Crackenback, New South Wales 2627, Australia (Formerly Novotel Lake Crackenback Resort)
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1 room 1 adult
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Lake Crackenback Resort & Spa
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498 Reviews from our TripAdvisor Community

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Leeds, United Kingdom
Level Contributor
75 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We stayed as a couple for 3 nights in January in an over-water apartment. The accommodation was large for 2 people (booked by agents) with a large dining/sitting area, a balcony which we couldn't access as the door was locked, and a small but well-equipped kitchen. Upstairs there were 4 beds in a landing area, and a double bed in... More 

Helpful?
Thank WildlifeWatcher90
Australia
Level Contributor
42 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Stayed in a 3 bedroom deluxe chalet for four nights recently with family. Chalet was well set up, spacious kitchen and living areas and bedrooms one with en-suite, one separate bathroom, TV room, laundry with washing machine and dryer, drying room, lots of cupboards for coats etc. Plenty of room for four adults and 3 children. We were however very... More 

Helpful?
Thank morris80
Snowy821, Manager at Lake Crackenback Resort & Spa, responded to this review

Dear morris80 Thank you for taking the time to provide feedback on your recent stay with us here at Lake Crackenback Resort & Spa. We would like to thank you sincerely for your continued loyalty, it means so much to us that our highly valued return guests continue to love their time spent here. We are so pleased you continue... More 

Canberra, Australia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

My partner and I and his two boys had a very enjoyable 3 nights in a two bedroom chalet over the Australia Day weekend. I had stayed previously in an apartment to attend a wedding but knew that I would be back. The resort and the facilities didn't disappoint. The chalet was spacious, clean and well equipped. We made use... More 

Helpful?
Thank Hugcas
Snowy821, Manager at Lake Crackenback Resort & Spa, responded to this review

Dear Hugcas Thank you for taking the time to provide us with feedback on your recent stay here at Lake Crackenback Resort & Spa. We are so pleased you all enjoyed your Australia Day weekend with us and thank you for your continued loyalty to the Resort. We are thrilled you continue to love the facilities and activities available here.... More 

Shellharbour, Australia
1 review
5 of 5 stars Reviewed 1 week ago

We never had a minute without something fun to do; climb Mount Kosciuszko, Segway, Canoe/Kayaking, bike riding, bushwalking, archery. Amazing weekend away for a family of 6 with ages. From 9 to 54. Yummy breakfast, awesome views. Perfect weekend!

Helpful?
Thank Cheyne F
Snowy821, Manager at Lake Crackenback Resort & Spa, responded to this review

Dear Cheyne F Thank you so much for your complimentary review of your recent holiday with us, we love to hear that you found the resort well equipped for a range of activities such as mountain biking, summiting Mount Kosciuszko, bushwalkling, canoeing and more! The Snowy Mountains is natures playground and as you know Lake Crackenback Resort & Spa is... More 

Melbourne, Australia
Level Contributor
124 reviews
103 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Make sure you do not arrive early as the resort seems to have a real problem with getting the apartments ready. Check in was 3pm and we were not given our keys until 3.25pm and this was mid week which should have been quiet. We had a chalet with mountain views on a 3 nights for 2 deal which was... More 

Helpful?
Thank scotaussie
Snowy821, Manager at Lake Crackenback Resort & Spa, responded to this review

Dear scotaussie Thank you for taking the time to write a review following your recent stay with us here at Lake Crackenback Resort & Spa. We are so pleased you enjoyed your overall stay and the beautiful setting here at the Resort nestled into the Snowy Mountains. Please accept our sincere apologies with your late check in. This is indeed... More 

Sydney, Australia
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed 3 nights in a 2 bedroom chalet in January as a family of 2 adults and 2 teenage kids. The chalet was amazing, spotlessly clean, amazing views of the mountains, 2 balconies to choose from to have a glass of wine and enjoy the views and wildlife. The chalet had a fireplace which we did not use, the... More 

Helpful?
Thank Jennifer B
Snowy821, Manager at Lake Crackenback Resort & Spa, responded to this review

Dear Jennifer B We truly appreciate you taking the time to post a review following your recent family holiday spent here with us at lake Crackenback Resort & Spa. It certainly sounds as though you lived our positioning statement of "Relax. Rejuvenate. Activate' which is perfect! We are so pleased you enjoyed your spacious mountain accommodation as well as the... More 

Gosford, Australia
1 review
4 of 5 stars Reviewed 2 weeks ago

From the friendly check in service to the lovely rooms and a great variety of activities we really enjoyed our weekend at Lake Crackenback Resort. We had a 2 bedroom apartment over the water which was perfect for the 2 couples, clean and quite spacious. Buffet breakfast was what pretty much you would expect with a lovely outlook over the... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank ptpete58
Snowy821, Manager at Lake Crackenback Resort & Spa, responded to this review

Dear ptpete58 Thanks so much for your lovely review and taking the time to write. Your comments have been distributed to our staff who are always thrilled when guests have a wonderful stay. We are so lucky to work with a dedicated team who enjoy looking after our guests. We are so pleased you enjoyed your accommodation over the lake... More 

Kingscliff
Level Contributor
26 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We stayed at Lack Crackenback with another family during January for 5 nights. We wish we had booked longer as we didn't want to leave! The whole family loved it! Staff were friendly and helpful, particularly the wonderful staff at the Day Spa and Activate! They were amazing!!! The River Sledding was a highlight of the holiday and something you... More 

Helpful?
Thank 2CallMeMummy
Snowy821, Manager at Lake Crackenback Resort & Spa, responded to this review

Dear 2CallMeMummy We really appreciate you taking the time to post a review on Trip Advisor following your recent family holiday here to celebrate a wedding. We are so pleased to have played a part in making your time away so enjoyable. Your kind comments on our staff have been shared with the team here, thank you. We are fortunate... More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

Stayed 5 nights to attend my brothers wedding and everything was perfect! Location, accommodation, food, activities, wedding PERFECT!! The staff are kind, helpful and attentive. Breakfast delicious. An abundance of activities for kids of all ages. The river sledding is an absolute MUST!!! We'll definitely be back :-)

Helpful?
1 Thank Chanel B
Snowy821, Manager at Lake Crackenback Resort & Spa, responded to this review

Dear Chanel B Congratulations on your brother's wedding! We just love weddings here and it is so lovely to see friends and family celebrating such a great occasion over a few days. Your lovely comments have been shared with the team, it means so much to them to have their efforts publicly recognised - and that our guests and families... More 

Toronto, Canada
Level Contributor
73 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Pros Close to thredbo and associated activities ( hike Mt. K, mt biking, etc ) Large rooms with fireplace and all amenities ( full kitchen, washer and dryer ) Parking is in front of the unit Two restaurants to choose from. Breakfast buffet was excellent. Lunch at the main restaurant was average. On site activities such as archery and trampolines.... More 

Helpful?
Thank ray m
Snowy821, Manager at Lake Crackenback Resort & Spa, responded to this review

Dear ray m Thank you for taking the time to provide feedback on your recent stay with us. We love hearing from our guests and ensure we use the feedback to continually monitor and adapt our product to remain at the highest possible level for our guests where feasible possible. The internet can prove difficult in our remote area with... More 

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