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Waterton Lakes Lodge Resort

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101 Clematis Avenue, Waterton Lakes National Park, Alberta T0K 2M0, Canada
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1 room 1 adult
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Waterton Lakes Lodge Resort
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330 Reviews from our TripAdvisor Community

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There are newer reviews for Waterton Lakes Lodge Resort
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Calgary, Canada
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed July 31, 2014

We had a kitchen suite and lost about $75 worth of food because the fridge wasn't quite up to snuff. Even with all the controls set to maximum it just couldn't keep up. Very disappointing as we had our 18month old with us and needed to prepare her meals, keep milk fresh, etc. Another thing was that our walkout didn't... More 

Helpful?
Thank Davidlowyyc
Waymarker, Public Relations Manager at Waterton Lakes Lodge Resort, responded to this review

We sincerely apologize for the condition of the refrigerator in your suite. It has since been replaced and we are sorry we didn't catch the issue before you stay with us. Unfortunately during your stay we were in the process of repainting our lounge chairs, and we apologize for the inconvenience this may have caused. It's great to hear you... More 

NEWNAN
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed July 30, 2014

Arrived at 4:15 pm and was told our room was not yet ready. Pictures of the property were far better than real life. The room was dated and older. Bedding was clean and comfortable, but for the price, I didn't think the hotel was worth the money paid. Free wi-fi was pretty worthless as it did not work in our... More 

Helpful?
Thank bleg1130
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed July 27, 2014

Arrived at 4.20pm, 20 minutes after official check in to be told our room was not cleaned or ready. There was no sincere apology for this inconvenience to us during our vacation and no compensation. We left our cell number with reception and went for a walk for an hour at which stage we really wanted to relax in our... More 

Helpful?
1 Thank Albertatraveller4
Waymarker, Public Relations Manager at Waterton Lakes Lodge Resort, responded to this review

We are deeply horrified to hear of the experience you had when staying with our establishment. This is not the standard we wish to uphold for our guests, and we are sincerely sorry for the way we conducted ourselves during your stay. If you wish to discuss this further, please send me an email at kayla@waymarker.ca. Again, we are truly... More 

Travelers are raving about these Waterton Lakes National Park hotels

Hamilton, United Kingdom
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed July 27, 2014

If you have a map of Waterton you'll find the registration office fairly easily; if not, it may take a little longer. Parking is good. The block at first looked like a hostel but the rooms are ideal-adequate size, comfortable enough bed. We thought there may have been noise from neighbours but we heard nothing. The room is air conditioned.... More 

Helpful?
Thank JDP16
Chandler, AZ
Level Contributor
67 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 stars Reviewed July 24, 2014

I was a little worried by some of the bad reviews. We had a terrific stay. Rooms are quite large and very comfortable bed. Nice big towels and good shower. Very clean. Location is great - not a noisy street but walking distance to the main town area - just 1 block away.

Helpful?
Thank SharonChandler_AZ
Chesterfield, Missouri
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 22, 2014

The location was wonderful, downtown is just a couple of blocks away. The staff was very nice and helpful. Room was clean and cozy with small patio and chairs to sit outside. The resaurant Vinney's was VERY good with great service. Some rooms available for pets. Park for children right across street.

Helpful?
1 Thank Travelfam1956
West US
Level Contributor
49 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed July 18, 2014

We were actually surprised with our rooms at the Waterton Lakes Lodge Resort. We were traveling with friends and stayed at the lodge several years ago and I think it is in better condition than in the past. The rooms were cozy and comfortable. There were a few details that could be better but they were small and easy to... More 

Helpful?
1 Thank canoe42
Woodbridge, Connecticut
Level Contributor
64 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed July 16, 2014

Waterton is a beautiful area but the choices of lodging are limited. The "resort" is comprised of several two floor buildings. The rooms are decently sized but getting a bit run down. The carpet was filthy and the dresser drawers were missing knobs. One of our rooms wasn't ready until after 5 PM. The restaurant there, Vimy's, is ok for... More 

Helpful?
Thank John E
Long Sault
2 reviews
2 of 5 stars Reviewed July 10, 2014 via mobile

Very expensive for what you get which is a comfortable bed and nothing else. You can also access the recreation centre for Free. About half of the gym equipment is broken. The pool is very large. There is also a hot tub, sauna and steam room which are all working just fine. The change room is a mess with water... More 

Helpful?
Thank JosephLalonde
Edmonton, Canada
Level Contributor
92 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed July 4, 2014 via mobile

We stayed for three nights in a pet friendly room. This hotel is in an ideal location - close to the Village's restaurants & shops. It's also a quick stroll down to the lake. The bed was comfortable. We enjoyed sitting on the balcony in the evenings. The lodge needs to pay more attention to detail. Upon arrival, our room... More 

Helpful?
Thank KTandLee
Waymarker, Public Relations Manager at Waterton Lakes Lodge Resort, responded to this review

We appreciate you taking the time to write us a review. We apologize that you were unsatisfied with your room, and the housekeeping issues that you mentioned have since been taken care of. We are truly sorry for the unacceptable service you received, and will do our best to ensure this doesn't continue to happen in the future. We hope... More 

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