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Waterton Lakes Lodge Resort

Hotel website
101 Clematis Avenue, Waterton Lakes National Park, Alberta T0K 2M0, Canada
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Waterton Lakes Lodge Resort
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Waterton Lakes Lodge Resort
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244 reviews from our community

Traveler rating
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    54
    34
    21
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Waterton Lakes Lodge Resort
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Calgary
Senior Contributor
39 reviews 39 reviews
13 hotel reviews
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed October 14, 2014

We can here in late September. I had stayed here years ago and it seems that the hotel has not been upgraded since it was first open. Dim old fashioned lighting in the bathroom. The carpet was stained and dirty and I wondered when it was last cleaned. The cost of the room had not gone done for the fall... More 

Was this review helpful? Yes 3
Waymarker, General Manager at Waterton Lakes Lodge Resort, responded to this review

Hello Irene, I am humbled to hear of your poor experience with us at the Waterton Lakes Lodge Resort. On behalf of our team I would like to apologize for the state of your suite, we understand this is unacceptable and we are sorry these issues were overlooked prior to your stay. We are currently in the process of updating... More 

Chicago
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed October 7, 2014

Perhaps it was the late September date that was responsible for the unkempt nature of the place. While our room was a good size, the carpeting was really dirty and we didn't want to walk on it without shoes. With only one server for breakfast, I wasn't going to ask for a coffee refill. The location was fine and I... More 

Was this review helpful? Yes 2
Waymarker, Public Relations Manager at Waterton Lakes Lodge Resort, responded to this review

Hi Susan, I appreciate you taking the time to write us a review, and I am sorry to hear you were disappointed in your stay with us. On behalf of our team I would like to apologize for the unkempt state of your room as you described here, we understand this is unacceptable and we are working to ensure these... More 

Vancouver, Canada
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed October 4, 2014

The room was not ready for the expected 3 P.M. check in. A sign on the desk said that due to staff shortages the rooms would not be ready until 5.p.m.It was but it was a disappointing room, Dirty carpets. Second or third rate appointments. Dirty hallways. On day two our room never did get made up. The lodge food... More 

Was this review helpful? Yes 4
Waymarker, Public Relations Manager at Waterton Lakes Lodge Resort, responded to this review

We apologize for the issues you encountered while staying with us at the Waterton Lakes Lodge Resort. We understand our shortcomings and we are sincerely sorry we disappointed you. We have taken appropriate measures to ensure issues such as these don't continue to occur for future guests. More 

Travelers are raving about these Waterton Lakes National Park hotels

Calgary, Alberta, Canada
Contributor
17 reviews 17 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 24, 2014

We got married here and couldn't have been happier with the whole scenario. The park was really busy as we were 1 of 3 weddings that weekend, but it didn't interfere with our plans and everyone had a great time. Since we booked really early there was enough rooms for everybody. I like that the rooms are divided up into... More 

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Lancaster, Pennsylvania
Contributor
13 reviews 13 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed September 10, 2014

Average hotel room, it could use some updates like a flat screen TV, new carpeting, decorating and linens. The room was stuffy and the AC was noisy. It was just an OK room - we were only there one night and that was enough for the price we paid. Had to walk a short distance to room from parking lot.... More 

Was this review helpful? Yes 1
Pincher Creek, AB
Reviewer
5 reviews 5 reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed September 9, 2014

I was visiting with my husband and dog. We decided to pay more money for a nicer room. Bad decision. The room was very small, badly appointed with thin towels and linen. The carpet was filthy. The air conditioner/heater was noisy and interrupted our sleep. We did talk to the front desk who said they have it cleaned the next... More 

Was this review helpful? Yes 4
Waymarker, General Manager at Waterton Lakes Lodge Resort, responded to this review

Hi Brenda, I apologize you were disappointed in your stay with us, we understand the level of service you received is unacceptable and we are sincerely sorry we overlooked these issues prior to your stay. We are currently in the process of upgrading our pet friendly rooms to be more convenient for our guests, and I hope you choose to... More 

Edmonton, Canada
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed September 4, 2014

Never been before, didn't know what to expect. Anniversary weekend getaway. The 'resort' is not on the 'beach' but that is only a block away and an easy walk. Check in was easy, efficient and quick. The rooms are in individual buildings that house multiple rooms, but nothing like the 'long hallway' experienced in hotels. Free parking outside your unit(s).... More 

Was this review helpful? Yes 2
Calgary, Canada
1 review
4 of 5 stars Reviewed September 3, 2014

The double queen room with the kitchen and separate living room was perfect for our family holiday. The kitchen was recently renovated. There were lots of visitors to Waterton but much less crowded than Banff and just as stunning scenery. The front desk staff were very helpful and the room was spotless.

Was this review helpful? Yes
Top Contributor
101 reviews 101 reviews
49 hotel reviews
92 helpful votes 92 helpful votes
3 of 5 stars Reviewed September 2, 2014 via mobile

Pros: very good location. Magnificent park. Nice front desk clerk and staff Hot showers with good pressure Mattress ok. Bit soft. Cons Had to pay $45.00 to get into the park for 3 days. No way around it. You have to enter the park to get to the hotel. Much higher than US. Couldn't get in until 5:30 due to... More 

Was this review helpful? Yes 2
Nairobi, Nairobi, Kenya
Contributor
17 reviews 17 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed September 2, 2014 via mobile

The hotel is well located having all restaurants lake and other enmities quite close to the hotel but the rates are very high for the kind of rooms they have and the kind of service they gave we were asked to wait 90 min after the check in time though we arrived earlier

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