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Waterton Lakes Lodge Resort

3.0 of 5 101 Clematis Avenue, Waterton Lakes National Park, Alberta T0K 2M0, Canada
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Waterton Lakes Lodge Resort
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Waterton Lakes Lodge Resort
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237 reviews from our community

Traveler rating
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    54
    31
    21
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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LETHBRIDGE
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW

We had a very personal and private Company Christmas party last Friday catered to us by Waterton Lakes Lodge Resort. We will gladly do this again for our Company staff next year. The rooms were clean, well maintained and Great value. the Staff was very friendly and helpful. Our event coordinator, Deanna was very cooperative and prompt. Our Dinner buffet... More 

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Calgary, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 18, 2014

Waterton lakes lodge catered my October wedding at the waterton community hall. The food was amazing and the event coordinator (Deanna) was so helpful. Many of our guests stayed at the lodge and loved it. It is centrally located in the townsite and one of the only hotels with adjacent green space, this means great wildlife watching. Deanna really made... More 

Was this review helpful? Yes
Waymarker, General Manager at Waterton Lakes Lodge Resort, responded to this review

Hi Ainsley, I'm so happy to hear we were able to make your special day a success! It's nice to know our entire team worked together to overcome issues and provide the best experience possible for yourself and all of your guests. I'll be sure to pass on your kind words to Deanna. Sincerely, Darcy Wright General Manager More 

Matane, Canada
Contributor
13 reviews 13 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed October 16, 2014

We stayed at this property 3 nights late September. Waterton being a wonderful but relatively small townsite,there was nothing else left available for that time.We wish that we could have upgraded it but considering that the other places were closing off for the season,we made the best of what we had. It was not a great lodge,the room was not... More 

Was this review helpful? Yes 1
Waymarker, General Manager at Waterton Lakes Lodge Resort, responded to this review

Hi Anne, I am sorry to hear you were disappointed in your stay with us at the Waterton Lakes Lodge Resort. We understand the level of service you received is unacceptable and we sincerely apologize that these issues were overlooked during your stay. We were understaffed and did our best to provide exceptional experiences to all of our guests, we... More 

Travelers are raving about these Waterton Lakes National Park hotels

Calgary
Senior Contributor
39 reviews 39 reviews
13 hotel reviews
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed October 14, 2014

We can here in late September. I had stayed here years ago and it seems that the hotel has not been upgraded since it was first open. Dim old fashioned lighting in the bathroom. The carpet was stained and dirty and I wondered when it was last cleaned. The cost of the room had not gone done for the fall... More 

Was this review helpful? Yes 2
Waymarker, General Manager at Waterton Lakes Lodge Resort, responded to this review

Hello Irene, I am humbled to hear of your poor experience with us at the Waterton Lakes Lodge Resort. On behalf of our team I would like to apologize for the state of your suite, we understand this is unacceptable and we are sorry these issues were overlooked prior to your stay. We are currently in the process of updating... More 

Chicago
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed October 7, 2014

Perhaps it was the late September date that was responsible for the unkempt nature of the place. While our room was a good size, the carpeting was really dirty and we didn't want to walk on it without shoes. With only one server for breakfast, I wasn't going to ask for a coffee refill. The location was fine and I... More 

Was this review helpful? Yes 2
Waymarker, Public Relations Manager at Waterton Lakes Lodge Resort, responded to this review

Hi Susan, I appreciate you taking the time to write us a review, and I am sorry to hear you were disappointed in your stay with us. On behalf of our team I would like to apologize for the unkempt state of your room as you described here, we understand this is unacceptable and we are working to ensure these... More 

Vancouver, Canada
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed October 4, 2014

The room was not ready for the expected 3 P.M. check in. A sign on the desk said that due to staff shortages the rooms would not be ready until 5.p.m.It was but it was a disappointing room, Dirty carpets. Second or third rate appointments. Dirty hallways. On day two our room never did get made up. The lodge food... More 

Was this review helpful? Yes 4
Waymarker, Public Relations Manager at Waterton Lakes Lodge Resort, responded to this review

We apologize for the issues you encountered while staying with us at the Waterton Lakes Lodge Resort. We understand our shortcomings and we are sincerely sorry we disappointed you. We have taken appropriate measures to ensure issues such as these don't continue to occur for future guests. More 

Calgary, Alberta, Canada
Contributor
17 reviews 17 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 24, 2014

We got married here and couldn't have been happier with the whole scenario. The park was really busy as we were 1 of 3 weddings that weekend, but it didn't interfere with our plans and everyone had a great time. Since we booked really early there was enough rooms for everybody. I like that the rooms are divided up into... More 

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Lancaster, Pennsylvania
Contributor
13 reviews 13 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed September 10, 2014

Average hotel room, it could use some updates like a flat screen TV, new carpeting, decorating and linens. The room was stuffy and the AC was noisy. It was just an OK room - we were only there one night and that was enough for the price we paid. Had to walk a short distance to room from parking lot.... More 

Was this review helpful? Yes 1
Pincher Creek, AB
Reviewer
4 reviews 4 reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed September 9, 2014

I was visiting with my husband and dog. We decided to pay more money for a nicer room. Bad decision. The room was very small, badly appointed with thin towels and linen. The carpet was filthy. The air conditioner/heater was noisy and interrupted our sleep. We did talk to the front desk who said they have it cleaned the next... More 

Was this review helpful? Yes 4
Waymarker, General Manager at Waterton Lakes Lodge Resort, responded to this review

Hi Brenda, I apologize you were disappointed in your stay with us, we understand the level of service you received is unacceptable and we are sincerely sorry we overlooked these issues prior to your stay. We are currently in the process of upgrading our pet friendly rooms to be more convenient for our guests, and I hope you choose to... More 

Edmonton, Canada
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed September 4, 2014

Never been before, didn't know what to expect. Anniversary weekend getaway. The 'resort' is not on the 'beach' but that is only a block away and an easy walk. Check in was easy, efficient and quick. The rooms are in individual buildings that house multiple rooms, but nothing like the 'long hallway' experienced in hotels. Free parking outside your unit(s).... More 

Was this review helpful? Yes 2
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Additional Information about Waterton Lakes Lodge Resort

Address: 101 Clematis Avenue, Waterton Lakes National Park, Alberta T0K 2M0, Canada
Location: Canada > Alberta > Canadian Rockies > Waterton Lakes National Park
Price Range (Based on Average Rates): $
Hotel Class:3 star — Waterton Lakes Lodge Resort 3*
Number of rooms: 80
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Also Known As:
Waterton Lakes Hotel Waterton Lakes National Park
Waterton Lake Lodge
Waterton Lakes Alberta
Waterton Lakes Lodge Resort Waterton Lakes National Park, Canada - Alberta

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