I stayed here in July with my wife, had a lovely visit then forgot all about it. Then, as I've been poking around on this site, I have come across all the negative reviews of this place and just had to put in my two cents' worth because I really think this place is the best Waterton has to offer.... more

After reading so many reviews about this place, honestly, I had to check for myself. It's the only place in town that has a pool so we decided to book. I asked questions like discounts for CAA/AMA members and they said that their prices are already discounted. Okay....does it include a breakfast...nothing. oookay. So, I specifically asked to be on... more

We had high expectations as this was a very pricey lodge. We were very disappointed. The TV cabinet had a broken hinge, the blinds did not work properly, the paint on the furniture was chipped, old looking sofa, black mold on the tile in the bathroom, etc. When I mentioned this to the clerk when we checked out, I was... more

After checking the internet for pet friendly accomodations in Waterton I contacted Waterton Lakes Lodge by phone for reservations. I advised them that we were bringing a pet and booked a kitchenette suite. A few minutes after arrival we took our dog for a walk and were confronted by a staff member advising us that pets weren't allowed in that... more

- we booked our stay at the Crandell Mountain Lodge but when we arrived, a note on the office door said we had to check in at Waterton Lakes Lodge (WLL); who apparently own the Crandell also. - when we booked our stay, we indicated we'd never been to Waterton so wanted to make sure the hotel was close to... more

I really enjoyed our stay at the hotel, l actually worked down in Waterton in winter of 2006 and i worked at the Kilmorey, then moved to Jasper after that. I wanted to show my boyfriend where l worked so we ended up coming down to Waterton and staying here. We had a wonderful time, we had a second floor... more

This used to be a good hotel when it was new ... but things have changed as the hotel has aged. The rooms are beaten up pretty badly including leaking windows, blinds that no longer roll, gouges in the walls, badly stained carpets. The room I checked into had not been cleaned properly with stuff all over the carpets and... more

We were going to book here based on the AMA book recommendations. Thankfully we chose to see a room prior to booking. The halls were filthy and wreaked of old cooking smells or smoke. The room carpet was stained and dirty. Even the door handles were grimey. Needless to say, we high tailed it out of there. The only good... more

This is a review of the poor service we experienced when booking our wedding at Waterton Lakes Lodge. I booked our Wedding reception at Vimys Lounge (the restaurant in the hotel) after seeing photos of it online. My fiancee and i both loved the look of the large windows and views. We were having a pretty "no frills" type of... more