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BEST WESTERN Willowbank Hotel

3.0 of 5 340 Wilmslow Road, Fallowfield M14 6AF, England
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BEST WESTERN Willowbank Hotel
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BEST WESTERN Willowbank Hotel
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388 reviews from our community

Traveler rating
    93
    161
    74
    37
    23
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66
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98
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (68)
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Northen England
Contributor
13 reviews 13 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

i was booked in here by my company and I have to say that the place is looking tired and careworn and is in need of a facelift. The staff where friendly and efficient and the breakfast was decent though. When you consider how much your 'economy ' hotels have come on in recent years Premier inn, holiday inn, travel... More

Was this review helpful? Yes 1
Neill S, Manager at BEST WESTERN Willowbank Hotel, responded to this review

Thank you for taking the time to comprehensively review your recent stay with us here at BEST WESTERN Willow Bank Hotel. I am pleased that you found the staff welcoming and the breakfast adequate, all other comments will of course be taken on board and passed to the team in the hope that we can improve upon the product. I... More

Newton Abbot, United Kingdom
Senior Contributor
43 reviews 43 reviews
5 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Stayed here for two nights whilst taking in a trip to Old Trafford. After a long journey we arrived at 10.30 to find the bar closed for food. After being told we could go to MacD next door (no chance!) our bar said he could knock up a few butties. He did, and they were excellent! This set the theme:... More

Was this review helpful? Yes
Neill S, General Manager at BEST WESTERN Willowbank Hotel, responded to this review

Dear DevonBunny43 Thank you for taking the time to review your recent stay with us here at BEST WESTERN Willow Bank Hotel, and may I thank you for your very kind words inrelation to your stay and our team here. I am delighted that you enjoyed your trip to our great city and hope to welcome you back again in... More

Geilenkirchen, Germany
Top Contributor
57 reviews 57 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Window and walls badly isolated: 1st morning: Sliding doors and metal trolleys woke us up since it appears that the royal mail is next door. 2nd night: Neighbour across the hall listened to loud music, but shut down after a staff member asked him to. 2nd morning: Woken up by neighbours having sex. She moaned for 5 minutes, then they... More

Was this review helpful? Yes 1
Neill S, General Manager at BEST WESTERN Willowbank Hotel, responded to this review

Dear Strattybird Thank you for taking the time to review your recent stay with us here at BEST WESTERN Willow Bank Hotel, and please accept my sincere apology that your stay was disturbed by various noise related issues. Your comments about the Post office sorting office will be raised with the depot manager, The hotel has a policy in place... More

Kendal
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I always thought Best Western prided them selfs on personality and individuality this hotel does no have either. Reception staff were helpful, But the Food and beverage staff where not great, when we looked at the restaurant menu there was nothing to our taste,so we got offered the lounge menu, which we decide to order off we asked if we... More

Was this review helpful? Yes 1
Neill S, General Manager at BEST WESTERN Willowbank Hotel, responded to this review

Dear Nugget198 Thank you for taking the time to write a review following your recent stay with us here at BEST WESTERN Willow Bank Hotel, Thank you for your kind words in relation to our Reception team. I was most concerned to hear your comments in relation to our Food and Beverage team, as this seems most out of character... More

Exeter, United Kingdom
1 review
4 of 5 stars Reviewed 4 weeks ago

I have been organizing a reunion, annually for the past 16 years at the Willowbank Hotel and I have watched it improve and grow over that time. Our meal is served in a suite which suits our numbers and recently everything has been beautifully laid out with much attention to detail, delightful food from a pre chosen menu, which we... More

Was this review helpful? Yes
Neill S, General Manager at BEST WESTERN Willowbank Hotel, responded to this review

Dear Wendy C Thank you for taking the time to join Tripadvisor and to write a review based on your 16 year connections with our hotel, It has and is always a great pleasure to welcome you back to the hotel for your annual school re unions. I thank you for the lovely comments about the food & the team,... More

Barrow-in-Furness, United Kingdom
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

I paid £98 for a one night stay in a executive suite at this hotel. On arrival it seemed very nice with friendly staff. However, when we walked through the doors to go up the stairs to our room it felt like a B&B. When we got to our room we felt it was very standard with a small bath... More

Was this review helpful? Yes 1
Neill S, General Manager at BEST WESTERN Willowbank Hotel, responded to this review

Dear Collette P Thank you for taking the time to join Tripadvisor and write your first review on your stay with us here at BEST WESTERN Willow Bank Hotel. Please accept my sincere apologises that on this occasion your stay was not 100% as you'd expected. The night in question was an exceptionally busy one for us here at the... More

1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I stayed in the hotel with my partner for just one night as we went to visit friends. Everything was great eg room was clean, staff were friendly and helpful. However trying to get a good night sleep was impossible, due to the amount of noise. Our room was at the back of the hotel, which felt like a nightclub... More

Was this review helpful? Yes 5
Neill S, General Manager at BEST WESTERN Willowbank Hotel, responded to this review

Dear GaryScott101 Thank you for taking the time to join Tripadvisor and to write your first review on your recent stay with us here at BEST WESTERN Willow Bank Hotel. Please accept my sincere apology that on this occasion you struugled to get a good nights sleep, we are located within a vibrant student residential area, with freshers week I... More

Hinckley, United Kingdom
Senior Contributor
47 reviews 47 reviews
22 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed September 17, 2014

I last stayed at this hotel in 1993 and said I would never come back as it closely resembled Fawlty Towers. Having heard some good reviews though I decided to return to try it out and was very pleasantly suprised. The welcome at reception was friendly and I was checked in quickly. There has obviously been a recent rennovation and... More

Was this review helpful? Yes
Neill S, General Manager at BEST WESTERN Willowbank Hotel, responded to this review

Dear StuartUK30 Thank you for taking the time to write your very positive review following your most recent stay with us here at BEST WESTERN Willow Bank Hotel. I am delighted that your recent stay far exceeded your previous stay of 21 years ago, and hope we have long shed the Fawlty Towers Resemblance! The hotel was purchased from its... More

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Additional Information about BEST WESTERN Willowbank Hotel

Address: 340 Wilmslow Road, Fallowfield M14 6AF, England
Phone Number:
Location: United Kingdom > England > Greater Manchester > Fallowfield
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Willowbank Hotel 3*
Number of rooms: 116
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Also Known As:
Best Western Manchester
Manchester Best Western
BEST WESTERN Willowbank Hotel Fallowfield, Greater Manchester

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