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BEST WESTERN Willowbank Hotel

340 Wilmslow Road, Fallowfield M14 6AF, England
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BEST WESTERN Willowbank Hotel
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480 Reviews from our TripAdvisor Community

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Traveler rating
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    193
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (82)
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Bourne, Lincolnshire
Level Contributor
191 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
3 of 5 stars Reviewed yesterday NEW

The best bit about this hotel is being a Best Western. I have never not enjoyed staying in a best westerm. The rooms are dated but in fair decorative order, the beds comfortable and clean and the restaurant good, if a little pricy. The bar meals are better value. The bar has a poor choice of beers. Breakfast is fine.... More 

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Nottingham, United Kingdom
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 1 week ago

It took just one nights stay to see how hard working and freindly the staff at this very busy hotel are. The rooms are super clean and roomy, the bathroom was spotless. Sometimes it takes a little drama to see the real work the team behind the scenes do. Our toilet had a sticky flush so naturally you phone for... More 

Was this review helpful? Yes
WillowBankManager, General Manager at BEST WESTERN Willowbank Hotel, responded to this review

Dear Guest Wow what a great review! It’s great that you enjoyed your stay with us, especially the service that you received from Emily. I have passed on your thanks to the rest of the team who really do make a difference. Look forward in welcoming you back to the hotel soon. Kind regards Damon Yoxall General Manager More 

5 of 5 stars Reviewed 1 week ago

I stayed there. No issues at all. Room was very clean for an old building. Breakfast was dear but all in all staff were brilliant. Staff were more than welcome to accommodate me. The morning staff could not ask for anything more. All of them could was interested in what I had planned . Well done and keep up the... More 

Was this review helpful? Yes
WillowBankManager, General Manager at BEST WESTERN Willowbank Hotel, responded to this review

Dear Guest Thank you for your review following on from your stay with us, we do have a great breakfast and I will pass on your thanks to the breakfast team who will be delighted. We look forward in welcoming you back to the hotel in the near future. Kind regards Damon Yoxall General Manager More 

London, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed three nights. The quilt on the bed was stained.... Very quirky old fashioned furniture. Could do with a lick of paint to brighten it up. Parking on a first come for free parking or a charge of £5 Added... Breakfast was ok staff was friendly and helpful. Evening bar staff excellent. First time in a Best Western Hotel. Will... More 

Was this review helpful? Yes
WillowBankManager, General Manager at BEST WESTERN Willowbank Hotel, responded to this review

Dear Guest Thank you for taking the time to leave some comments following on from your recent stay with us. It’s great to see that you enjoyed the service and the staff will be delighted with your comments, I will ensure that they are passed on. Regarding the hotel we do have a large percentage of our rooms which will... More 

Bath, United Kingdom
Level Contributor
7 reviews
3 of 5 stars Reviewed 2 weeks ago

stayed for 2 nights on the 14 & 15 July for the daughters graduation still a good average hotel which is priced very reasonable, stayed in room 7 best room we have had so far,but the room could do with re-decoration as a bit shabby but overall another good stay at the willow bank. The breakfast is very good.

Was this review helpful? Yes
WillowBankManager, General Manager at BEST WESTERN Willowbank Hotel, responded to this review

Thank you for taking the time to share your experience on trip advisor and I thank you for your kind comments. I do hope we have the chance to welcome you back again in the near future although presumably not on a student visit as she has graduated. Kind Regards Clare Waddingham Acting General Manager Willow Bank Hotel More 

London, United Kingdom
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We booked an executive room for family as we live around the corner but felt they needed their own space, which they had appreciated. The executive room was £99 with £5 secure parking cost. It wasn't even worth half of that. Upon walking into reception, there was a "wet floor" sign despite there clearly having been no wet floor in... More 

Was this review helpful? Yes 1
WillowBankManager, General Manager at BEST WESTERN Willowbank Hotel, responded to this review

Thank you for taking the time to review your recent stay with us here at BEST WESTERN Willow Bank Hotel. Please accept my most sincere apology that on this occasion we failed to meet your expectations and failed to meet our own usually very high service standards. Your feedback is taken very seriously and will be shared with each of... More 

Travelers are raving about these Fallowfield hotels

Croy, United Kingdom
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Positives Good location Bar staff friendly Bar food good Big corner bath in our room Big bed Quirky Dining room staff are friendly Negatives Not a lot of free parking spaces available first come first served Didn't see any disabled access for people with walking difficulties The unrefurbished rooms are tired and need updating Cooked breakfast was acceptable but presentation... More 

Was this review helpful? Yes
WillowBankManager, General Manager at BEST WESTERN Willowbank Hotel, responded to this review

Thank you for taking the time to review your recent stay with us here at BEST WESTERN Willow Bank Hotel, I am pleased that you found the hotel comfortable and suitable for your needs. We pride ourselves on our excellent customer service and so it is most appreciated to receive good feedback on this. We do have a rolling programme... More 

Bath, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

Room rate was good, location is excellent for the city, location even though on a main road was quiet. Staff very friendly and helpful, double room was excellent, clean tidy and a nice large double bed. Though mattress was a bit firm for the wife. plenty of free parking..excellent non smoking..excellent local restaurant, Alberts, superb the only downer was that... More 

Was this review helpful? Yes
WillowBankManager, General Manager at BEST WESTERN Willowbank Hotel, responded to this review

Thank you for taking the time to review your recent stay with us here at BEST WESTERN Willow Bank Hotel, I am pleased that you found the hotel comfortable and suitable for your needs. We pride ourselves on our excellent customer service and so it is most appreciated to receive good feedback on this. I do hope you will consider... More 

Lincoln, England, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 3 weeks ago

They have renovated the restaurant and bar area which seems nice enough. However our room was disgustingly dirty. Dust clinging to the wall, picture frames thick with dirt, holes in bed throws, dirt splatters on the wall, wall paper peeling off, it just smelt old and fusty. I couldn't sleep for the thought of it all! Will no return. Will... More 

Was this review helpful? Yes
WillowBankManager, General Manager at BEST WESTERN Willowbank Hotel, responded to this review

Thank you for taking the time to review your recent stay with us here at BEST WESTERN Willow Bank Hotel, please accept my most sincere apology that on this occasion we were not able to exceed your expectations. Customer feed back is taken very seriously and please be assured your comments will be shared with the heads of housekeeping and... More 

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