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BEST WESTERN Willowbank Hotel

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340 Wilmslow Road, Fallowfield M14 6AF, England
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BEST WESTERN Willowbank Hotel
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BEST WESTERN Willowbank Hotel
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439 reviews from our community

Traveler rating
    108
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    39
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Kingston-upon-Hull, United Kingdom
Senior Contributor
29 reviews 29 reviews
4 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

We stayed for a couple of nights as a base for visiting Manchester, we didn't want to pay city centre prices so this seemed a good compromise. We received a friendly welcome at reception and were booked in very promptly. The room was adequate in size and had everything we needed (tea / coffee / hairdryer / tv / music... More 

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Lagos, Nigeria
Top Contributor
146 reviews 146 reviews
51 hotel reviews
85 helpful votes 85 helpful votes
3 of 5 stars Reviewed 1 week ago NEW via mobile

Stayed for one night as part of a trip to Manchester...slightly indifferent and impatient welcome. The room was clean and neat albeit s bit small but comfortable. The bar was nice and lively. Breakfast was pretty good with a decent selection of full English plus cereals. All in all, a nice place to stay but with very little identity. A... More 

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Beaconsfield, United Kingdom
Contributor
11 reviews 11 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We stayed 2 nights in this 'Interesting Hotel ' There were two groups of young football supporters staying who were visiting local Stadia, They were actually quite well behaved but it may not always be thus. The Hotel is an amalgam of 2 buildings and anyone with mobility issues should think twice (or more) before booking. Whilst the staff were... More 

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Greater Manchester, United Kingdom
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 weeks ago

We had our wedding reception back in October 2014 and I can not fault Emily and her team! she went all out in helping to create the prefect reception for us and our guests - from sourcing our pig on a stick ( beautifully cooked hog roats) to arranging our cake of cheeses, everything was perfect. Both us and our... More 

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WillowBankManager, General Manager at BEST WESTERN Willowbank Hotel, responded to this review

Dear FoodyAsh Thank you for taking the time to review your stay with us here at BEST WESTERN Willow Bank Hotel following your wedding reception last year. I am delighted that your wedding was perfect for you in every way, Emily and her team will be thrilled to read such a glowing review, which then makes all the hard work... More 

Contributor
12 reviews 12 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This is the third time I have stayed at this hotel, the first since they refurbed and I was very impressed with the changes. But of a pain dragging bags upstairs to reception but there were signs saying help was available. My room was lovely and comfortable and clean but someone had definitely been smoking in there before me, reception... More 

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WillowBankManager, General Manager at BEST WESTERN Willowbank Hotel, responded to this review

Dear cocoribs Thank you for taking the time to review your most recent stay with us here at BEST WESTERN Willow Bank Hotel, I am delighted that your enjoyed your stay with us once again. I am sorry for any confusion with your booking and settlement of your account, as your booking was indeed as you say an advance purchase... More 

Lincolnshire, United Kingdom
1 review
3 of 5 stars Reviewed 3 weeks ago

Made a booking for our anniversary weekend as we were there to see a show. Chose the hotel as was reasonably priced. However, with taxi fares around £10 each way into the centre and back next time we will look at staying in the centre and pay the extra. First impression were clean and tidy. Then after a long journey... More 

Review collected in partnership with redspottedhanky.com

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WillowBankManager, General Manager at BEST WESTERN Willowbank Hotel, responded to this review

Dear deborahscarbs Thank you for taking the time to become a trip advisor and write your first review following your stay with us here at BEST WESTERN Willow Bank Hotel. I am pleased that you found the hotel clean, tidy and comfortable for your requirements. I am sincerely sorry that other aspects of your stay were not as you expected,... More 

Kingston-upon-Hull, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Warm welcome by lovely reception Staff Room small but lovely and clean with all amenities Breakfast was very good and a good selection Would certainly return as value for money was excellent if not the rooms a little small

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WillowBankManager, General Manager at BEST WESTERN Willowbank Hotel, responded to this review

Dear harrybarry138 Thank you for taking the time to review your recent stay with us here at BEST WESTERN Willow Bank Hotel, I am delighted your stay was an enjoyable one and look forward to welcoming you back again in the future. Kind Regards Neill Stockill General Manager More 

Great Malvern, United Kingdom
Senior Contributor
24 reviews 24 reviews
18 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

Stayed here courtesy of our companies Hotel Booking Service. Friendly staff at check in and out. Though I did not get my early morning call or courtesy newspaper as promised. Room (No 94) was very dated with missing fixtures and a TV remote that was broken, arriving late at night it didn't overly bother me at the time. Was going... More 

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WillowBankManager, General Manager at BEST WESTERN Willowbank Hotel, responded to this review

Dear Mark C Thank you for taking the time to review your recent stay with us here at BEST WESTERN Willow Bank Hotel, and I thank you for your kind words about the team. I am sorry that other aspects of your stay were not as you would of expected, Customer feed back is very important to us and taken... More 

Newcastle upon Tyne, United Kingdom
Contributor
12 reviews 12 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed her for one night had a lovely stay rooms are very nice and clean, if your lucky you can have a view out your balcony of the hotels grounds. Food was lovely had the dinner and breakfast buffet which was delicious with lots of variety, good value very lovely hotel well recommended.

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WillowBankManager, General Manager at BEST WESTERN Willowbank Hotel, responded to this review

Dear Kayxox261 Thank you for taking the time to review your stay with us here at BEST WESTERN Willow Bank Hotel, I am delighted that you enjoyed your stay and that we were able to exceed your expectations with our new restaurant menu. I do hope we have the chance to welcome you back to the hotel again next time... More 

Willenhall, United Kingdom
Senior Reviewer
8 reviews 8 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

stayed here in order to attend a conference in the city. Lovely clean room. breakfast was really good. the only issue with the hotel is the bar is very overpriced but there are a number of drinking establishments within a five minute walk.

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WillowBankManager, General Manager at BEST WESTERN Willowbank Hotel, responded to this review

Dear chtt2008 Thank you for taking the time to write your excellent review following your recent stay with us here at BEST WESTERN Willow Bank Hotel, I am delighted that you found the hotel clean and the team welcoming. I will be sure to pass on your comments about Breakfast and I am sure he will be thrilled that you... More 

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