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All 1 Fallowfield hotels

BEST WESTERN Willowbank Hotel

3.0 of 5 Hotel   |   340 Wilmslow Road, Fallowfield M14 6AF, England
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Ranked #1 of 1 hotels in Fallowfield
A recent review
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  • Reviews (376)
  • Photos (103)
  • Amenities
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  • Room tips (67)
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376 people have reviewed this hotel

Traveler rating
    93
    156
    73
    34
    20
See reviews for
63
108
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95
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (67)
Date | Rating
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English first
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

On arrival the hotel was very nice and clean and the receptionist was very professional.... However, the night was a sleepless one!! Drunks, people walking up and down the very creaky corridors and knocking on our door for fun! And the couple were having noisy sex for most of the night..... The walls are very thin! The receptionist knocked the... More

Was this review helpful? Yes
Neill S, General Manager at BEST WESTERN Willowbank Hotel, responded to this review

Dear Haribed Thank you for taking the time to review your recent stay with us here at BEST WESTERN Willow Bank Hotel, please accept my most sincere of apology that on this occasion your stay was not 100% perfect for you. We are in a very vibrant suburb of Manchester with alot of our weekend guests wanting to party in... More

West Sussex / Surrey borders
Senior Contributor
22 reviews 22 reviews
15 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Stayed here for one night after helping our daughter to move into a new house. Booked an executive room (no.19) through late rooms. Certainly would not have dreamed of paying full rate for what we got. Good points - the bed was a good size and really comfortable. Breakfast was pretty decent. Staff were very pleasant. Bad points - decor... More

Was this review helpful? Yes
Neill S, General Manager at BEST WESTERN Willowbank Hotel, responded to this review

Dear AQuinsman Thank you for taking the time to review your recent stay with us here at BEST WESTERN Willow Bank Hotel and may I thank you for your kind words about the team and our Breakfast. We do have an on going re decoration programme in place, however we have concentrated on our 116 bedrooms before we move onto... More

Waterlooville, United Kingdom
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The Willowbank has lots of stairs and no lift but the staff are more than happy to help. The staff are a very friendly bunch I have stayed here a lot and cannot fault any of them. Some of the rooms are a little tired but they are all clean and functional. The breakfasts are very good and the quality... More

Was this review helpful? Yes
Neill S, General Manager at BEST WESTERN Willowbank Hotel, responded to this review

Dear Whopaysthebills Thank you for taking the time to review your most recent stay with us here at BEST WESTERN Willow Bank Hotel, I am delighted that you enjoy your stays with us here. Thank you for your very kind words about the team, It is always a boast to know that we are doing something right! We look forward... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Front of house - bar and restaurant is brilliant, modern, fun and food fantastic. (Breakfast) First room was nice, (good size, modern, big tellie) but I had a shower in the evening and it wouldn't turn off, reception had me in a new room in five minutes which was great but it was smaller and tv didn't work :( furnishings... More

Was this review helpful? Yes
Neill S, General Manager at BEST WESTERN Willowbank Hotel, responded to this review

Dear Henry J Thank you for taking the time to review your recent stay with us here at BEST WESTERN Willow Bank Hotel and thank you for your kind comments about the hotel. I am sorry that you experienced a problem with the shower controls in the room allocated, but am pleased that the team were able to make you... More

Folkestone, United Kingdom
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed here for one night when attending an event in Salford. The Receptionist was very helpful when I telephoned the night before arrival to check on transport arrangements from Manchester Piccadilly Railway Station to the hotel, and on how to get to the event I was attending in the evening. You can either get a taxi from the station for... More

Was this review helpful? Yes 1
Neill S, General Manager at BEST WESTERN Willowbank Hotel, responded to this review

Dear Coastal1900 Thank you for taking the time to comprehensively review your recent stay with us here at BEST WESTERN Willow Bank Hotel. I am pleased that overall your stay was a comfortable one, all otehr comments will of course be taken on board and passed to the team in the hope that we can improve upon the product and... More

Dublin, Ireland
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed 3 weeks ago

It was my first time visiting Manchester and I'm so happy I chose best western willowbank hotel. It's clean and tidy, quiet. Breakfast was lovely and staff was helpful. Would defiantly go back again..

Was this review helpful? Yes
Neill S, General Manager at BEST WESTERN Willowbank Hotel, responded to this review

Dear Paula Z Thank you for taking the time to review your recent stay with us here at BEST WESTERN Willow Bank Hotel, I am delighted that you enjoyed your stay with us and that you found the hotel comfortable and the team welcoming. I do hope we have the pleasure to welcome you back again on your next trip... More

Carlow, Ireland
Contributor
19 reviews 19 reviews
17 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed July 26, 2014

Stayed here for one night. Couldn't believe the hotel didn't have a lift which is not ideal when you have a baby and reception is on the first floor. Rooms were small and was hard to sleep with the floor boards creaking on the corridor outside. Staff were friendly and helpful.

Was this review helpful? Yes 1
Neill S, General Manager at BEST WESTERN Willowbank Hotel, responded to this review

Dear CoddGolf Thank you for taking the time to review your recent stay with us here at BEST WESTERN Willow Bank Hotel. Please accept my apologizes, as we did not exceed your expectations during your stay, customer feed back is taken very seriously in the hope that we can improve upon or product and servce detail. Thank you for your... More

Cambridgeshire, England
Contributor
15 reviews 15 reviews
8 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed July 13, 2014

Not an area of Manchester I knew, but booked because it was close to the Christie hospital. Reception friendly and efficient, room clean and, although small, was bright and cheery. Excellent choice at breakfast. Easy public transport access to the city centre. All in all an excellent budget hotel.

Was this review helpful? Yes
Neill S, General Manager at BEST WESTERN Willowbank Hotel, responded to this review

Dear PeterandAndrea Thank you for taking the time to review your recent stay with us here at BEST WESTERN Willow Bank Hotel, I am delighted that your stay with us was a pleasurable experience for you, and that the team made you feel comfortable and at home. Should you be visiting a gain in the future we would love to... More

Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 11, 2014

It's a common problem when traveling in Europe, and though I did as much research as I could before booking this hotel last minute to get my mother in law over to see her brother before he passed, I found nothing anywhere that indicated that you needed to climb a long flight of stairs to just get into reception. My... More

Was this review helpful? Yes
Neill S, General Manager at BEST WESTERN Willowbank Hotel, responded to this review

Dear Knittibell Thank you for taking the time to write your in depth review following your recent stay with us here at BEST WESTERN Willow Bank Hotel. Please accept my most sincere apology that on this occasion we were unable to exceed your expectations, I apologise that you experienced access issues during your stay due to us not having a... More

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Additional Information about BEST WESTERN Willowbank Hotel

Address: 340 Wilmslow Road, Fallowfield M14 6AF, England
Phone Number:
Location: United Kingdom > England > Greater Manchester > Fallowfield
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Willowbank Hotel 3*
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Also Known As:
Best Western Manchester
Manchester Best Western
BEST WESTERN Willowbank Hotel Fallowfield, Greater Manchester

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Amenities

Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites
Hotel Class
Number of rooms
116

Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of BEST WESTERN Willowbank Hotel and other travelers.
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Scotland
1 month ago

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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