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BEST WESTERN Willowbank Hotel

340 Wilmslow Road, Fallowfield M14 6AF, England
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1 room 1 guest
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BEST WESTERN Willowbank Hotel
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487 Reviews from our TripAdvisor Community

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Traveler rating
    115
    197
    101
    47
    27
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (83)
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Middlesbrough, United Kingdom
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Really enjoyed our stay here, felt relaxed and the beds were comfy. Only issue was - Friday night the hotel bar was closed by 22:30 and the black pudding at breakfast wasnt nice. Other than that we would deffinatly stay there again for a weekend away in Manchester.

Was this review helpful? Yes
WillowBankManager, General Manager at BEST WESTERN Willowbank Hotel, responded to this review

Dear Guest Thank you so much for your great review of the hotel. It’s always nice to receive such great comments about the hotel and team; I will ensure they are all made aware. I am sorry that the bar closed early on the Friday evening, I will investigate this as we normally close around 11pm and then the night... More 

Barnsley, United Kingdom
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Have been staying in this hotel a couple of times per year for many years. Best reception service ever had this year, Pariece was very friendly and welcoming. Location is very good, with a fantastic bus service outside the doors. Breakfast is good, plenty of choice well cooked food. Had 2 nights of disturbed sleep due to people outside the... More 

Was this review helpful? Yes
WillowBankManager, General Manager at BEST WESTERN Willowbank Hotel, responded to this review

Dear Guest Thank you for your recent review following on from your stay with us. It’s nice to see you enjoyed your stay in particular the service from Parice on reception, I have passed your comments to her and personally thanked her for the service attributes she displayed. It’s always nice to see individual staff members named personally, we have... More 

Belfast, United Kingdom
1 review
4 of 5 stars Reviewed 1 week ago

A very pleasant 2 night stay. Room was comfortable and clean. Good location with easy access to central Manchester. Breakfasts are very good and the staff are helpful and friendly. The lovely Amy who ran the bar in the late evening displayed all the qualities a member of staff of a hotel should possess...friendly, polite, interested in your stay and... More 

Was this review helpful? Yes
WillowBankManager, General Manager at BEST WESTERN Willowbank Hotel, responded to this review

Dear Guest Thank you for your review of the hotel. It’s great to see that you enjoyed the hotel especially the service from Amy who will be delighted to hear your comments. I have personally written to Amy to say thank you on your behalf, she is a credit to the hotel. We look forward in welcoming you back to... More 

Burgess Hill, United Kingdom
1 review
3 of 5 stars Reviewed 2 weeks ago

Room too small. No air conditioning, so therefore very hot and humid . Unable to get shower to produce water at anything less than boiling hot, so gave up , and had bath instead. But could not wash hair. Bar was very expensive, and had little choice of ales. Therefore had to wander out to local bars to experience a... More 

Review collected in partnership with Best Western GB

Was this review helpful? Yes
WillowBankManager, General Manager at BEST WESTERN Willowbank Hotel, responded to this review

Dear Guest Thank you for your constructive comments which have been noted, unfortunately none of our rooms have air conditioning apart from the public areas. We do have some of our bedrooms down for refurbishment later on in the year, this will bring them up to the standard of the other rooms we have. It’s great to hear that you... More 

Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

nice rooms , well looked after and clean. there is a pricey bar but there is lots of option around young and older. there is a good wetherspoons up the road. its also a massive student orrientated place so young'uns will love it. ideal place plus £1 bus to city centre. nuff said

Was this review helpful? Yes
WillowBankManager, General Manager at BEST WESTERN Willowbank Hotel, responded to this review

Dear Guest Thank you for your review following on from your stay with us last week. It’s nice to hear that you enjoyed your stay in the hotel and we look forward in welcoming you back sometime in the near future. Kind regards Damon Yoxall General Manager More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed here one night for business . The room was clean and the bed was comfortable . I had a disturbed nights sleep due to guests coming in at all hours and slamming doors however this isn't something I can mark the hotel down for . The decor of the hotel bar and restaurant is lovely and the breakfast... More 

Was this review helpful? Yes
WillowBankManager, General Manager at BEST WESTERN Willowbank Hotel, responded to this review

Dear Guest Thank you for your review following on from your recent stay with us. It’s great to hear that you enjoyed your stay and I will ensure that your comments are passed onto the rest of the team. We do have a great restaurant and our staff are a credit to the hotel. We look forward in welcoming you... More 

Bourne, Lincolnshire
Level Contributor
190 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The best bit about this hotel is being a Best Western. I have never not enjoyed staying in a best westerm. The rooms are dated but in fair decorative order, the beds comfortable and clean and the restaurant good, if a little pricy. The bar meals are better value. The bar has a poor choice of beers. Breakfast is fine.... More 

Was this review helpful? Yes 1
WillowBankManager, General Manager at BEST WESTERN Willowbank Hotel, responded to this review

Dear Guest Thank you for your review following on from your business trip to Manchester. It’s great to hear that you enjoyed your stay with us and we look forward in welcoming you back to the hotel in the neat future. Kind regards Damon Yoxall General Manager More 

Nottingham, United Kingdom
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 4 weeks ago

It took just one nights stay to see how hard working and freindly the staff at this very busy hotel are. The rooms are super clean and roomy, the bathroom was spotless. Sometimes it takes a little drama to see the real work the team behind the scenes do. Our toilet had a sticky flush so naturally you phone for... More 

Was this review helpful? Yes
WillowBankManager, General Manager at BEST WESTERN Willowbank Hotel, responded to this review

Dear Guest Wow what a great review! It’s great that you enjoyed your stay with us, especially the service that you received from Emily. I have passed on your thanks to the rest of the team who really do make a difference. Look forward in welcoming you back to the hotel soon. Kind regards Damon Yoxall General Manager More 

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