We found that the hotel was nicer than we expected as the pictures we looked at in the brochure didn't do it justice.The staff were very pleasant and helpful. As mentioned in previous posts finding your room can be a bit of a maze.The room and bathroom were small but we found them adequate and the whole hotel was very... More

This is a new Hotel in the Crystal brochure. We booked the first week in January which was pretty busy. Our allotted room was in the old part of the hotel, a route march away from reception requiring the negotiation of a number of flights of stairs so we asked to upgrade. We were offered room 213 which had a... More

We visited 13 -20th December wanting to combine snowsport with other activities. Hotel itself was nice - clean and functional with efficent staff and good range of food. Ideally positioned for slopes and shops. This time of the year really suited us,plenty of the white stuff BUT not many fellow guests so all was peaceful and unhurried.I understand however that... More

This hotel is good for big events, but not for individual travellers. I had a Superior room with a great view, and a very cozy room. However the hotel is too large and for a single person it seems disorganized and easy to get lost in.

Great location in a great chilled resort. Rooms are very clean, warm and comfortable. Not too many frills, but Ruka isnt a place you go to to spend your holiday in doors! Staff were welcoming and happy to help in any way they could. In fact all the Finnish people we met were. Cant say the same for some of... More

Very convenient location for skiers and snowboarders, just a couple of steps from the nearest ski lift and slopes. Also close to the Ruka’s other services. The hotel itself didn’t impress me much. It is advertising itself as a 4-star hotel, which is exaggerated in my opinion. The hotel consists of old and new part. I stayed in a “standard... More

Going to Finland be understanding local people do not care that much if you are happy or if you are not quite. Hotel itself is fine in the main building hosting only superior rooms. standards are placed in 2 neighbouring barracks - small, stinky, uncomfortable (red circles on the picture downoaded from panoramio as reference). Light antisanitary on the food... More

Please don't read this review and think that this is a poor hotel as this is not the case as we ultimately had a fantastic holiday. We flew to Ruka from Gatwick with Jet 2 through inghams on 10/01/10. Kuusamo airport is tiny, which was great as no sooner had we walked from the plane to within the airport and... More

We stayed for New Year which was brilliant. Location of hotel was great for skiing. Skiing was good for begginers and intermediates, there really are a couple of quite steep hills which i found quite difficult and i have skiied a couple of times before so some runs quite challenging for complete begginers. Food really not that great, more choice... More